On original install they installed the external drip pan the wrong way, causing water to drip through our living room ceiling and causing damage. They came back, promised to send a painter to fix it, which never happened.
We let it go, because we had gotten a good deal on the install, but then a year later we noticed that we had a lot of run-off from the outside vent, so we checked the drip pan and it was rusty and pretty full. We thought maybe the main line was clogged and had someone come out to blow out the line. They told us it wasn't really clogged and the pan shouldn't be this rusty after a year. They thought that maybe the internal pan was cracked on install.
So we gave Burkham a call, who told us that since someone else touched the system, he couldn't be held to his warranty, but he'd maybe come out and look at it. Well, three weeks later he still hasn't come out and we get nothing but excuses.
So I guess we have to just bite the bullet and have to have someone else come out to check it out and see if at least the parts warranty holds up.
Do not recommend them! read more