Responsive for a Saturday emergency... paid *dearly* for the overtime of a water heater…read morereplacement. Technician was uncommunicative and in a hurry so did not provide instructions on care and maintenance. I pulled the wet manufacturer docs from the unit following his departure, let them dry and read how to operate and care for this appliance.

We had just closed on our new home and asked another plumber company to get us a bid for piping gas…read morefrom water heater to gas dryer location. The best they could do was come out to see the job to give an estimate and then come back 4 days after that to do the job. I happened upon McCoy Plumbing - the owner came out THAT morning to look at what we needed and the job was done the very next day! Laundry is pretty important when you first move in... Mr McCoy made us feel like he valued his new customer!

One word: HORRIBLE!!!! Do not buy or get any service from this company!! They installed our new…read moreunit. It had an issue and left us a week without AC and said they would fixed later. We found another company and quickly fixed it at a much LOWER cost.

Worst service company! Gave a personal review of their electrician Isaac Parks(see below) shady not…read moretrying do job! And his Manager Chad Holbert who refused to talk to or call back! I also happen to work at company uses c. woods as vendor......so Chad since I gave a honest review of his worker and himself my personal experience outside of work!...... Called my job and complain to my boss as if this had something to do with my job trying to get me in trouble with my job! That's the kind of people c. woods are do horrible service then when you put a review if they can find a way to get back at you for your review they will! Still never heard from Chad after he called my boss and tried to get me in trouble for my own personal review that had nothing to do with my job! ORIGINAL REVIEW Isaac Parks One of only two electricians! Rude confrontational tries to do the bare minimum and leave without fully diagnosing the system and gets mad at you when you call him on it because you have electrical experience yourself and caught him doing the shady stuff! Refused to even let me see the bill said he would email it! Called c.woods company has to speak to the manager they would not let me speak to the manager finally got his name Chad supposedly and then I was told they would have him call me back at some point maybe tomorrow...... Don't care about whether or not their employees do good work or if they're rude or inconsiderate a confrontational........they just plain don't care! That's the response you get is we'll get to you when we get to you!

Charged 420 to unstop sewer in one hour with a blow bag (handyman special) does not know how and…read moredoes not have the proper equipment to do the job properly

Steve was very knowledgeable and polite. He explained the issue in detail and was very reasonable…read more Will definitely call him for any plumbing repair in the future!

Grant B was awesome. He arrived right on time and was fast and professional. He diagnosed the…read moreproblem and presented options. I will continue to use ETR.

it two trips for the workman to fix the leaky flush mechanism I requested. On his second trip I…read moreshowed the workman that he had not repaired the leak and that the old mechanism was still being used. This time I made sure he understood what I wanted. He replaced the old hardware with new. The flush mechanism has functioned perfectly since. I have not had professional plumber service in a few years so the charge was more than I expected. I paid him and that was the end. I would be ok suggesting Franklin Pluming to a neighbor or friend.

I called Mink Plumbing to schedule a a sewer line inspection. I was told that $79.99 will cover the…read moreentire inspection and if there were any cost associate associated with a repair the $79.99 would be applied to the total bill. Also, I was able to schedule a two hour window for them to come. They did not show up in that two hour window and when they were contacted about that, there was a note that dispatch had changed the window without telling us. Technician arrived 30 minutes outside of window. He then attempted to charge $350 for the inspection. He claimed the $80 was just for a service fee. Dispatch either lied or omitted the truth. He then proceeded to do very little if anything other than take the $80. Horrible company. I will not use again.

Dalton is a professional and kind person. He did a great job, always offering the best solutions…read moreand price. Thank you Dalton and Mink crew for your service

Fast dependable service at reasonable rates. I highly recommend this company!! Give them a call for…read moreyour plumbing needs.

Weekend drain clog 12 days after Benjamin Franklin plumbers water jetted my pipes and would not…read morestand by their work. Hagar plumbing cleared clog and no problem since. I will definitely use Hagar next time.

Deal on water heater able to schedule online came at appointment time and finished. Checked and…read moremade sure I was receiving hot water with no leaks before leaving.

This company was fast and the most courteous people I have dealt with in a while. I would recommend…read morethem to anyone needing plumbing help. They were here when they said they would and finished when they said they would.

I got a visit from the city and shut off my water due to a leak coming from an unknown place. I…read morecalled a well-known plumbing service, the man who came by concluded in about 2 minutes that it was a sprinkler leak and that it would be cheaper to call a sprinkler service company. I did that, thought my problems were solved, but within an hour of having the water on the leak was back. I then decided to give Rub A Dub a try. Aaron came by and, unlike the other two, went to work to find the leak. After some bush-cutting and rock moving, he determined the connection between my copper and PVC pipes had broken in the yard, and he repaired the fitting promptly. Thank you very much for your help. I think I will be using this company for all plumbing needs going forward.

I'm torn on this review. My tankless water heater went out, and while the Rub-a-Dub guys who came…read moreto repair it were great, I later found that I had been duped. They told me that my water heater's mother board was bad and was obsolete / no longer available. Thus, the only option was to replace the entire system at a cost of nearly $5K. Feeling stuck and taking their word for it, replacing the unit is what we did. A couple months later, my second tankless system (same make, model and age as the first one) went on the fritz. Troubleshooting this system, it too was a motherboard problem, yet this time (not with Rub-a-Dub), a replacement motherboard was available for $300, a far cry from replacing the entire system at 16X the cost! Needless to say, this was a pretty frustrating realization to have about Rub-a-Dub's service call and recommendation. They definitely got me! :-(

I had a service call last night, ended up being something super weird. They came out after hours…read moreand checked everything out for me. No extra cost or anything. Value is definitely there. I hope to use their services again in the future.

My family of four have used Roto-Rooter for our last 5 plumbing issues (living in an old home,…read moreplumbing is a constant battle). We've had them fix broken sprinkler system, install new garbage disposal, fix an issue with the hot water heater, fix a badly broken toilet and clear a badly stopped sink drain. The office is extremely prompt, helpful and friendly when making appointments. Prices are standard/fair and the plumbing technicians have always been knowledgeable, very warm/friendly and explained their process every step of the way and what the costs will be. I cannot say the same for other popular plumbing companies in Tyler that we have used and been disappointed with. I like Roto-Rooter and will continue to use them.