I want to give special accolades to American Plumbing Company in Tyler Texas. After accidentally losing her wedding band in the toilet during a flush, my daughter was in tears. She contacted many plumbing companies requesting help. Every one said they could not do that kind of service. Then she called American Plumbing Company and they sent a team to her house right away. After a long tedious job her precious wedding band was successfully retrieved! American Plumbing Company in Tyler always goes beyond the call of duty for all their customers. They are the heroes of the day! Thank you Tim and Garrett for a job well-done. read more

Thanks to Tim and his helper, good smooth and fast job, thanks., Thanks to Brad as well for the quick response for getting the job done.!

Had a leak under the house, I called, they came promptly and repaired the plumbing. Fast, courteous, reasonable service. I will definitely use them when I need a plumber! read more

We suddenly had a main line stoppage in the middle of the night, which meant that we had no use of our facilities at all. I called the main number, and the recording sent me to an on-call phone number. I called the on-call phone number, and the plumber on-call for 24/7 emergencies told me to call back in the morning... Bad form. read more

We run a small Hotel/Apartment complex. When we have plumbing issues, we call American Plumbing. The guys are always courteous and prompt. And an added bonus is that they clean up after themselves. Our housekeepers are thrilled with Tim and Carter's work today!! Thanks guys!! Keep up the good work! read more

Thank you Joe and Tom with American Plumbing! I called and these amazing young men were here a couple hours earlier than the agreed time. They called ahead and let me know they were on their way. They went above and beyond what an employer would hope. The job was very complicated and had several obstacles (10" rock wall, no crawl space) to consider. We came up with a solution that didn't require gutting the bathroom. American Plumbing, you have gained a loyal customer! "You can't pay a person to care." Caring comes from the heart. Joe and Tom are experts in caring! Danny S. In Tyler, Tx. read more

Love this company!!! The plumbers are diligent, hardworking, and clean up after themselves (which matters a lot to me!) They were upfront with costs and lost in town. They don't try to sell you extras but stick to the issue. So nice to not hear a sales pitch when you're just need your drain cleaned. Only company I use now. read more

The owner of American Plumbing came to our house 2 days later to resolve this complaint and reassured us that the mess left was not their normal business practice. He did not make any excuses and was very professional. We ended the conversation with a prayer and 3 days later a very generous customer satisfaction refund came in the mail. I would definitely recommend this company for any complicated plumbing problems. read more

AMERICAN PLUNBING in Tyler Tx is a *hero*. After several previous attempts by other plumbers, issues never got fixed. A.Plumbing sent out a tech, fixed and explained the issue. Best customer service in Tyler. Kuddos to them read more

Prompt and professional. Labor charge was on the high side total $293. for an hour and a half for two guys. ($118. just to pull up in the driveway in Lindale). Parts were $20.00. They did not charge for a toilet seal that was still in good shape, bolts just needed an adjustment. Also changed out two tub pipes that were installed improperly by builder. I am happy with the work but a little dissappointed in the labor charges. I will check rates next time. read more

I'm so happy with this company. I called 3 places in need of someone the same day. They were so considerate of my needs they said they would arrive between 1and 3 and two nice gentlemen arrived at 1:00. I was so happy due to the stress we were under this was a blessing for them to come the same day. Josh and Israel were the two plumbers assisting me. They were very knowledgeable and friendly. They took the time to explain everything going on under my home. Work will be completed today I'm sure I won't be disappointed. I appreciate Troy as well. He was quick to get someone here and explain over the phone what to expect. This is the place to call when you need quick and friendly plumbers. Our situation was not an easy one. It's an old pier and beam home. Most piping is original. They guys took their time to make sure everything was done correctly with the gas leak. Unfortunately it was not going to be an easy fix. But again they took the time to explain what needed to be done. My family's safety is number one to me and they understand that. Thank you all!!! read more

Called for some basic plumbing, they were on time and reasonably priced. Took time to instruct me on future repairs and how to request replacement parts at no charge from the manufacturer. Would call them again in a second. read more

Called them about installing a new hot water heater. The installed the new one in about 3 hours it works great and was done at a fair price. I have used them before and would recommend them without hesitation. read more

Plumbing job was adequately done, but the plumber sent by the company , when I requested that he put the rubber insulation tubing back on the pipe he had repaired, inaccurately told me he had done so. He had NOT. Luckily, I checked and saw that the insulation was not on, or else, the pipe would've been un-insulated for who knows how long. read more

We have used American Plumbing over and over again. They have the worst customer service ever. I can not get anyone to check in when they arrive or leave. They don't inform us about the work that was performed, if they finished, what they found and the charge is. I have spoken with the owner and he always assures me it will change but it has been two years and we still get the same treatment. It's time to find someone who really cares about their customers. read more

Workers were nice, but the charge was not so nice for the installation of a shower kit. The price was a far cry from what was quoted. They did attempt to make it right, but I would not use them again. Had all intake lines replaced. New holes were drilled instead of using existing holes to install replacement lines. This could be standard practice, but I had to find and seal them all, as I wasn't aware that they would drill new holes. The bathroom sink lines were drilled through the bottom of the vanity, instead of through the back wall as they were before, even though there was an access panel. Some old lines were left in place and the replacement put around them. Not all of the pipes had floor covers around them to seal the gap between the outside and the pipe. Had to clean up things left like metal pieces and pipes. Some pipes were not secured well so they wiggle around. All cold supply lines, the blue pipes, were used even for the hot water lines. And finally, I specifically asked about the tub drain that I knew was leaking and was told it was fine only to find a pool of water under my home because it was still leaking. Again, they were nice, but I would not use this company again. read more