Our AC abruptly went out on a Saturday at 1330 during the hottest week of the year to date. I called and spoke with an On-Call dispatcher and explained that we had and infant and toddler in the home and that we needed someone out to look at it ASAP. She was able to have Lance come out within a few hours despite having overwhelming numbers of services calls. Once Lance made it out, after already woking a very long day, he was incredibly personable and competent identifying the issue promptly . After making a call to his supervisor Kevin, they deemed the service and repair would be free of charge due to the HVAC system being rather new. I've purchased to 2 HVAC systems with Burgeson's (2 separate properties) and their customer service and professionalism will only continue to earn my business. read more

Fast, honest, reliable service. Phone representatives and technician were courteous and got the problem fixed faster than could imagine. Would use Burgeson for any other HVAC problems and highly recommend! To have someone come on the weekend right away when it's scorching hot is priceless. read more

Great company. Dustin came out and explained everything we needed to know. The price was in the area we were looking at. After purchasing we scheduled installation a week later. Justin and Deegan went to work and never stopped until they were finished. I wish I had their energy. Can't say enough about the quality of workmanship. Will use them for any further needs. read more

We had a technician named Josh P arrive promptly this afternoon, very knowledgable and gave us lots of answers to our questions about repair on our very old swamp cooler and other options to consider. He was respectful of our home and was able to get our old unit up and running . We feel like employees such as Josh P are the face of the company to consumers such as ourselves, and you have a quality person doing a great job at a fair price, thank you! read more

We used Buegesons to install our new unit. That was in 2014 and we've been completely satisfied. My inlaws have used Buegesons for over 25 years. Their service is always spot on. They call to schedule service, they are there when they say and the guys are always so kind. We've come to know our service tech over the years and he loves our dogs and is always sure to tell them goodbye before he leaves. The day after we brought our newborn home it's was pouring outside and I noticed the house was freezing, heater wouldn't come on it didn't matter what I did. I called them, in tears because it was 53 in my house and I had a brand new baby. The receptionist patched me to another lady, both were so sweet and within 15 minutes I had a tech at my house. Turns out one of the programs was turned on for the unit, simple 30 second fix but they were here in a flash and so completely helpful. You will not be disappointed. They are the best! read more

Scheduled an appointment for heating tuneup/maintenance. They said they would come between 11am-2pm. I took time off work and they never showed or even called. read more

Had a fantastic experience with Burgeson's. they were extremely quick to contact me on a Sunday after submitting my request for a service tech. The next day, Richard was at my door to trouble shoot my AC unit. He did an amazing job explaining what he was doing, what we needed to look for and even offered advice on how I can do small services to my unit in between services. They've made a loyal customer out of me and I hope to have Richard as my service tech whenever I need something. read more

Since circa 2005 we have used Burgeson's for heating, air conditioning and recently plumbing services. Notwithstanding the circumstance or situation, their licensed technicians perform superb home evaluation to address issues. The technicians are professionals who take as much pride in their work as they do their appearance (from boot covers to clean trucks) and equipment - all first rate. The service technicians are punctual, prepared, friendly and, most of all, knowledgeable and experienced. The office staff and service department maintain the same professional persona. Burgeson's has very fair and competitive pricing. They never overcharge nor try to sell you items or equipment you do not need. The technician who worked on my a/c system today (i.e., Gary Weghorst) represented Burgeson's as well as anyone in the past. Clearly there are valid reasons for Burgeson's receiving an award from the state governor's office for excellent business and service in the Inland Empire. If you have an issue at your home; do what I do, call Burgeson's. read more

In business the idea is that the service that you are offering is the same thing that the customer is expecting......that being said, Burgeson's Heating and Air of Redlands is a perfect example of a company living up to what they promise, they should be a blueprint for how to run a successful business and how to gain a customer's loyalty. My experience with Sergio the scheduler was by the numbers, he took all of my service request information and explained my options of the different types of service plans that they provide and provide me with available service dates that best fit my schedule, once a service date was selected he walked me through the service process once the technician arrived and what my expecations should be. On the day of my service he called to ask if the technician could arrive a little early which was great, once Thomas, my technician arrived he asked if there were any immediate concerns orther than just giving my A/C and Furnace system a maintenance check, which there actually was one issue with the A/C that had been a recurring issue all year long........skip to the end of story, Thomas began to troubleshoot the issue and found the problem and corrected it on the spot, imagine a year of a recurring problem fixed in a matter of 30 minutes, once that was fixed he completed the rest of the service maintenance request and assured me that my cooling and heating systems were in good working condition. I know that this is a pretty long review, but Burgeson's should be recognized for the EXCELLENT service that they provide, they have been an established service provider in Redlands for as long as I remember, after all that's why I chose them, thank's from a new loyal customer! L. Lesley read more

Kudos to the Burgeson's team. From the sales department right down to the install team. Important to me is, not only a top of the line product but the people that come into my home to sell and install. They were all professional, polite, clean, considerate and knew their product inside and out. They took the time to answer each and every question I had (and there were many) with direct easy to understand answers. When they were finished the house was in fantastic shape. First time ever I did not have to hire a cleaning service to come in to clean up construction mess left behind after project completion. Love this company and so far the product they installed in my home. read more

Original review: *************************** Wow! What a dishonest outfit! Don't do business with these crooks. I recently bought a house in Redlands with an HVAC system that was installed by Burgeson about 12 years ago. The system uses flexible ducting which has been damaged over the years by rats in the attic. Since Burgeson installed the system originally, I called them for an estimate to replace the ducts. They insisted I pre-pay $99.00 for a system 'diagnostic' before they could prepare an estimate. The technician came by and spent less than 10 minutes checking the ductwork. He didn't perform a single diagnostic test on the heating system, air conditioning unit, or control system. His 'report' consisted of a few lines of chicken scratch stating that my ducts needed to be replaced. Once the technician verified what I already know, the salesman came over to prepare my estimate. The estimate was eye-wateringly pricey. I have since received estimates from 3 other vendors. All of the other vendors performed detailed system inspections as part of the estimating process, free of charge. The upshot? I paid Burgeson $99.00 for an inspection that should have been included with the estimate. Furthermore, Burgeson's estimate was 200%-300% higher than all of the other estimates I received. To top it off, all of the other vendors detailed the shamefully poor installation of the existing equipment, equipment that was installed by Burgeson. Burgeson is a crooked outfit and technically incompetent. Stay away! *************************** Update: Diane Burgeson contacted me directly to apologize for my experience with the company. She hand delivered a refund check for the $99.00 fee I was charged. We talked at length and she assured me that my experience is an outlier but that they are putting policies in place to make sure that other customers don't fall through the cracks the way I did. Diane is certainly sincere in her pride in the family business and in her belief in taking care of the customer. read more

We just had an A/C system installed on our older home and we were very happy with the service that Bergeson's provided. We had gotten several quotes, Bergeson's wasn't necessarily the cheapest nor were they the most expensive, but we felt that we were going to get the best service from them. After meeting with Rick Avila, we felt we were getting a more experienced and honest company to do the work. Rick did not try to up-sell us on any of the equipment and he was very thorough in explaining what we would be getting for the money we were spending. We were very impressed by the crew of 4 that came out to do the installation. They were very professional, polite and friendly and also very clean, working well together to get the job done. I highly recommend this company! Thank you Bergeson's we love our A/C. read more

Had such a great experience. We just moved in and the thermostat was temperamental and it turned out to be more complicated than anticipated by the technician. But he took his time and was very nice and funny. He got it working and what he charged was so reasonable. I'm super glad I found burgesons on yelp. Definitely will be calling them in the future for any maintenance we may need. read more

We have had a maintenance contract with Burgeson's for many, many years and they have always been wonderful! Every technician that has come to the house over the years has been so pleasant and personable! Burgeson's level of customer service is beyond amazing! We had a problem with our unit yesterday, Sunday (first problem in well over 15 years!) and they had someone out first thing Monday morning! Problem fixed and again another wonderful technician! Thank you Burgeson's! read more

Burgeson's is the most professional, helpful and knowledgeable company you could ever hope for! I have nothing negative to say. In fact, they went above and beyond for us. Kevin, from the Burgesons family, gave us all the information we needed to choose the right unit, get financing, and multiple discounts through Costco and our city. The men who installed the duct work and unit, Nathan and Andrew, were beyond helpful. They went out of their way to keep our house tidy and paid attention to details. I was really impressed with their professionalism, in both our interactions and how they were gracious about working with a different roofing company that we hired at the same time for another job. If you're looking to have air conditioning installed or anything else AC related, this is the company you should choose. read more

Awesome service Stefan came out to fix my transformer for my doorbell that went out due to a electrical surge. Fixed my issue in 15 min . I was being ripped off from another electrical company let's just say it's called "Wrong time electrical". Sent out two technicians first one didn't have the transformer in his truck o after I told them it was out . Second electrician brought a faulty transformer and tried to rip me off by saying my electrical panel was bad and quoted me a price of 7800 dollars!!! I told this to Stefan and he looked at my panel and saw no discoloration on my bus bar panel . I highly recommended Burgeson and ask for Stefan to come out and solve your issue quickly read more

This company came to my rescue in a serious time of need and I will be forever grateful. In addition, they have excellent customer service and highly qualified and excellent technicians. I highly recommend them for all your heating and a/c needs. read more

I called these guys to get my A/C fixed. They came and told me that I needed a new unit. Total cost about $10,000. I have saved up the money and I was going to call them up, but I decided to get a second opinion from another company. They came and replace the motor, just cost me $400 and my A/C is working again. You be the judge read more

I can't Thank Burgeson's enough. They came out and replaced my 2 complete systems and zoned my upstairs. Now I can be cooler and comfortable in the rooms I use and not to mention the savings I will see on my electric bill ! I was so impressed by the extra precautions they took durning this covid virus . I so appreciate everything you all did ! read more

Can I go to a rating LOWER than one? The tech from Burgeson's showed up a week late to my Mother's home. They charged $79.00 to show up. He gave an estimate for over $500.00 to do a temporary repair and then the tech unplugged the heater saying it was unsafe. He did this after the Gas co and another heating co had said everything was safe. Who would leave an elderly person, without heat, in the middle of winter?? I would NEVER recommend Burgeson's to any one! read more

I called to setup an appointment with them and they said a technician would call me and be out to help me shortly. An hour and a half later I get a call from a woman saying that they can't help me and won't be out today. She wasn't friendly or helpful and was calling from a cell phone that was going in and out of service. On top of that, there was no offer to come out first thing in the morning or anytime at all the following day, I will never use this company or recommend them to anyone. For those of you that have current ac issues, I hope you get treated better by them then we did because sitting in a 90 degree house for hours waiting for someone to show up and have them not come is not something I want anyone else to experience. read more

Between the technician and the people I spoke with over the phone, I received very friendly and professional service. The technician had my furnace up and running in no time, and had no qualms about crawling into my rather unpleasant crawlspace while there was snow on the ground. I'll certainly be using Burgeson's again if the need arises. read more

THE best company and experience we ever had in a home renovation. We have an older home built in the 50s and no crawlspace in our attic. To add to that we also had some electrical issues. They not only worked extra hard to make it work with the space in our attic they brought out a team of professionals to deal with our electric issue. The issue was a big one and we didn't even know we had it and they handled it professionally in both manner and service. The two gentlemen they originally sent for the install worked so hard and were so nice! Really cannot say enough good things about them! read more

Burgeson's has been handling our Heating and AC system for several years now. The technicians have always been polite and professional and very knowledgable. Very pleased with them. read more

Very professional, arrived an hour earlier than expected and diagnosed and fixed my wall heater.

Had the bi-annual service on my HVAC today, the tech, Juan, was efficient, knowledgeable, and thorough. No problems found with my system but requested a few adjustments that were addressed and dialed in without hesitation. If you're looking for heating and air service or in the market for replacement then Burgeson's is the way to go, top notch. read more

Had issues with work done by them, they came and inspected to find new issues. They were friendly and accommodating.

If I could give them zero stars, I would. I called them and explained my gas leak situation to them. They sent out a tech, but was unable to provide the service necessary. I was charged a fee for the service call. I asked if I could be reimbursed for service not provided, and was refused. If they were unable to provide this service, they should have told me from the beginning. I DO NOT recommend Burgeson's Heating &Air Conditioning. I thought they were a friendly neighborhood company, but I was mistaken read more

Thank you Drew and Burgeson's for going above and beyond to provide outstanding customer service. We purchased a large home in Redlands that had a Lennox HVAC system, but soon after moving in we had a few problems and had unsuccessfully tried to use our Home Warrantee policy. I stopped by the office because I saw Burgeson's is our local Lennox expert. We have 3 small grandchildren ages 4, and two 22 month old twins, and a house with no AC in August. They rearranged the schedule to get someone out to our house within 1 hour. Clearly Drew knew exactly what to do after running several tests and within 2 hours we had AC and a clear list of items to service/repair going forward. It is a joy to work with a local family owned company that cares about its local families the way Burgeson's has today. Thank you Burgeson's and Drew. read more

My update is that after a call from Burgesons we took our cash card to Costco today and they did reluctantly cash it out. Customer Svs said the vendors are not supposed to offer that. But I am satisfied and we love our wonderful quiet system. read more

Thank you..... to all of the professionals at Burgeson's. Great team of guys Dustin, Nate, Nic, Brent and Robert did one of the best installs i have ever seen. The way the project was designed was phenomenal, they took into account every possible aspect when planning the install under the house. Very clean and respectful of my home, the cleaning they performed left my house looking like they were never there. Attention to detail on every part installed. Creative solutions for specific needs on the whole home steam humidifier. Training on the new S30 icomfort was handled very well, with my install having the first S30 installed by Burgeson's it was no problem for the team. From start to finish not a single problem. Everything exactly as promised or better. Thanks.... read more

We are renting, and my landlord sent this company out to do some routine maintenance on the HVAC for the apartment. Josh was a great technician, came on time and spent a good amount of time here meticulously checking over the system. He even spent the time to check the attic to ensure the insulation was sufficient over the vents. A very honest and upstanding company that doesn't seem to try and upsell at any opportunity. I very much appreciate their work! read more

We engaged Burgeson's upon the recommendation of a friend and are glad to have done so. Richard M. is the technician who made two calls to our home and we will tell you he and this company set the standard for any business performing work upon your home. He entered in full uniform and placed protective "booties" over his work boots. When he began to service the indoor furnace he laid down a clean pad upon which to kneel and place his tools. The various instruments and gauges used were clean and appeared well-cared for. For future calls we'll first ask for Richard; with that said one feels the company is attentive of whom they employ and haven't doubt another tech would be, well, hopefully nearly as good as Mr. M. Their trainer and quality-control manager is doing their job. Makes me wish Burgeson's also did auto repair, plumbing, tax prep, dog walking..... read more

Burgeson's installed a new heating and a/c system for me last fall, so this summer was its first real test. In the past, my electric bill was pushing $300 a month during hot months. This month's bill was $124.25. The old unit struggled to keep my house tolerable. Now it's actually comfortable. I'm so glad I did this. The company gave me great service. The salesman retained my old estimate from 5 years prior, so we were able to compare new prices with old ones. They handled the paperwork on my rebate, which arrived as promised. A crew of 4 came out so that the job was completed in just a few hours. They replaced the furnace inside and the a/c compressor outside. We were able to use the same duct work, although they added an extra air intake and a vent for the kitchen. (Why my house did not have an a/c vent in the kitchen is something I'll never understand.) While they submitted the paperwork for the city permit, I had to set up the inspection. The inspector said nice things about Burgeson's and was in and out in a few minutes. Overall, I am extremely happy with the service I received and the product that they recommended for my home. read more

They always show up on time, and are extremely knowledgeable. I really appreciate that they don't try to rip people off, but rather try to build customers for life. They participate in community events and support the YMCA circus. That's a huge plus for me! read more

They installed an entire new HVAC system for me seven years ago, have called them for service on two occasions. System runs great, service is great, they show up on time complete the job and leave with no mess. Technicians have always been very friendly. Will continue patronize their business read more

Awesome Company Quality Work. Great staff. Clean and professional. I love my new Zoning HVAC system. Kevin the Owner is a Honest Legit guy. Highly recommended having this company installing or maintenance your system. Give them a call. A+++ read more

Excellent customer service. Our AC went out on 7/3. The temp in the house got up to 93. We waited until 7/5 to save a little bit of money. They told us someone would be out between noon and 4p. The tech called us at 10:15 and we had AC within an hour!! Very grateful a for fast, reliable service on a holiday weekend. New capacitor and overtime came out to only $252! read more

I have used Burgeseon many times on my primary house and all my rental homes. I would highly recommend them, They are very knowledgeable, and always reasonable with their pricing. I have all my houses on their maintenance program, I have noticed a huge difference in the way my systems operate. Thank you Burgeson & Thank you to Travis their technician that always goes above & beyond! read more

Can't say enough positive about my recent service call to fix my heater unit. Alaeddin came out ahead of our scheduled time. He fixed my problem without replacing any parts. Very honest company. I would recommend Burgeson's. Will be contacting them in the spring to check out our air conditioning system. Thank you Alaeddin and Burgeson's. read more