I was very impressed with the tech ( Jose Parra) that serviced my system. Jose was very thorough and was very knowledgeable about the complete system and all the latest technology in it. I had a lot of questions about my system and he took the time to answer my questions and explained the process. I have had other companies over to service my previous heating and a/c system over the past years and none of them were as thorough and reliable. read more

Came out to give an estimate on install of HVAC was not able to email a quote. Seemed shady with the super high verbal estimate, was probably going to try to pocket some of the money. Would not trust this company and not recommend. read more

Our service man was very friendly, explained our options and had the repair parts on the truck. It didn't take him long to complete the repair and be on his way. read more

Making an appointment was very easy. Michael was very professional, answered my questions and was able to fix the leak in a timely manner. Will definitely use them again and highly recommend this company. read more

Contacted Burgeson's for furnace inspection. Had conflicting reports about major issue that would necessitate new furnace ($5300). Burgeson's was able to provide same day service. Technician was very professional and went beyond normal efforts to inspect furnace. Also gave complete assessment of overall condition of furnace. Very detailed. Luckily did not require replacement. Everyone I dealt with was extremely professional. Burgeson's has a new customer. read more

Called to have a tech come check the AC unit out due to it not working, I simply needed a quote before any work was done however, due to me renting I needed the landlord to call. Although he's the one that told me to call since he's busy and get a quote. If you rent don't bother calling because the landlord needs to call them. read more

Jonathan was prompt (actually early) very professional and thorough. Not only did he get our A/c up and running again same day, but he identified a few other underlying problems that fixing will prevent potential catastrophic issues. And he made sure to enroll us for a follow up to make sure all he did is sufficient. Thank you sir for working in 100F heat so we can be cool. read more

This. Company and my group of. Electricians are. Artisans in their field . Prompt, professional , answers questions perfectly explained. Highly. Highly recommend BURGESONS read more

Our Kitchen sink was plugged up. After a 40 hours of no electricity (due to a PSPS wind event) I called Burgeson's to respond and have a look see at my clog incident. Wade arrived and looked at the sink, Wade wanted to have a look at the trap to see how extensive the clog was. Wade took the drain and trap apart. With each step he took he cleaned up after himself. He determined the clog to be in the plumbing at the sink and the pipes into the wall which required Wade to have to snake the pipes. Wade snaked approx 15-20' into the wall. He snaked both the drop & the drain pipes all the way to the laundry room 15-20' down the drain. Wade flushed the drain and put everything back together. Wade was very clean, & meticulously cleaned everything up. The charge was very reasonable. I give Burgeson's very high marks and recommend them highly for their outstanding work. Thank You Wade and Burgeson's for the great job. read more

Very professional, friendly service. Really know their stuff. Quality products. Really the best in the Inland Empire. Have used them multiple time on multiple properties. read more

There isn't much I can add that hasn't already been mentioned in the other comments. The entire team from beginning to end was knowledgeable, skilled and professional. The recommendation that I received for my new system was spot on. My home is much cooler and comfortable than it used to be, and with the Tesla Home app, I can see that it is using way less electricity. Thank you! read more

We just had some work done by Torey he was very professional fixed the issues we had so we can use are Spa now. I will definitely use the company again and recommend them to family and friends read more

Did good work .but a lot of AC companies in the areas do good work . they charge about a $1350 for a hours work .parts $120 . not happy if you're not rich call somebody else read more

Jose completed our annual a/c maintenance and was friendly, professional and very thorough. We highly recommend Burgeson's.

There is a reason Burgeson's has attained iconic, institutional status in Redlands! I've been a customer at two locations in this city for 40 years now. A tad expensive, yes, but always professional, knowledgeable, responsive, and effective. Their annual or semi-annual heating & A/C maintenance service is highly recommended; we rarely need repairs as a result. In our current home for 20+ years and have only had one unexpected outage of our heater and never for A/C. The heater's main board died after 20 years and they had the OEM replacement board in the truck. Nuff said. read more

I received a call about an hour ago from Adam, the electrician, who stated he was reaching out because he received an email from the office regarding my Yelp review. He stated he wanted to talk and discuss any misinterpretations of the visit, but his tone was rude and the call felt more like an attack instead. He reiterated that our panel is overloaded and needed to be replaced completely. He explained what the quote included and the reason for the price; I explained to him that other companies had done assessments and disagreed. He stated he did perform an assessment of our attic - which is incorrect because he only went into our storage attic, which doesn't connect to our actual attic and there is a literal wall separating the two. Yes, it was raining that day and we do ask workers to wear booties in the home - but there was no explanation during the visit about why it was being skipped and then to argue over the phone that he was able to visually inspect our attic while he was in the storage attic is absurd. I mentioned that I was at dinner and he asked to call back tomorrow at a different time. I asked what is the goal of the call at this point, and that's when it became even more condescending, to where my spouse took over the call and asked that he not contact us again and hung up. It was a very uncomfortable call. I was trying to be as polite as I could, but given his demeanor over the phone and just overall experience tonight, we will not be using Burgeson's services any longer. read more

Had a fantastic experience with Todd and Brandon today getting our AC extended to another room of our house, and a mini split installed in a shed in our backyard. Both were experienced, knowledgeable and easy to work with. Made a stressful day easier. Todd and Brandon went the extra mile. Really pleased with my experience today, and would highly recommend this company! read more

Overcharged for small repair. Was going to charge me an additional $470.00 for something that cost me $30.00 and 20min to do.

Needed a new Hvac system. We've been in our home since 1994 and it was outdated and not efficient, so let the games begin!. However to my surprise it work out very easy and stress free. I ran across a company named Burgeson's Heating*AC*Electrical and stress be gone! Started with Robby coming out and seeing what it would take to replace the old unit. Very nice and professional. Received the quote, we accepted it and 5 days later the unit was being installed, by more Professional installers Kenny and Andrew who knew what to do and how to do it, very smooth/stressless. So Yelpers if you're looking for a family run business who's not going to try and take all your hard earned money in these trying times. Who sells quality products. Who has professional people selling and installing the products. Who's warranty and service is second to none. Then Burgeson's Heating * AC * Electrical is your only stop!!! read more

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Absolutely another great service by Chris. Amazing technician and wonderful job! We appreciate his work!

We had a Lennox mini spit system installed and they were great. Awesome price & service I will recommend them to all of my family and friends. read more

I had Kevin come out for my annual service today. He endured temperatures above 110° on my roof and in my attic with no complaints. He made sure everything was working just right and was positive in his demeanor even in the extreme heat where he was making sure I would be cool. Their annual service is worth it and they are on time and thorough. read more

About a 1 month ago we had a tech come out to check on our AC unit which was blowing weak warm air and making a strange sound. They cleaned it up, told us a piece of the housing was vibrating and gave it a clean bill of health. Fast forward a month later the AC goes out. We call a different company to check it out and they showed us the compressor had amped out, something froze and the ac unit need cleaning badly. I'll give 3 stars for customer service which was prompt and friendly, but if they had just checked out the unit and let us know we needed a repair we would not be stuck in this mess during a heatwave. read more

Had my AC and Furnace changed and very satisfied with everyone from the sales person to the hard working installers and even the foreman stopped by to check on the job , that's caring about the job and teamwork. Great job of the owner /management for maintaining high standards. The price was great as well. read more

Have used Burgesons many times over the years and I like the quality of work and the quality of their customer service!

After having Burgeson's install a new HVAC system in my home about a year ago they were the ones I called when I needed plumbing help. When they arrived and were very professional including wearing a face mask and shoe protectors upon entry into the house. Eugene was very easy to talk to and did a great job explaining what needed to be done. Burgeson's is my go to company for all of my plumbing and HVAC needs. I trust them do a great job every time. read more

I recently had Burgeson's to my home to do servicing on my HVAC system. We have utilized their services over 20 years. We maintain a service contract which allows them to come twice a year to service and maintain the equipment. They are always very accommodating with scheduling appointments, prompt, communicative and professional. They explain what they have found and what they have done. I highly recommend them! Thank you, Colleen read more

Manager Genevieve - horrible customer service I am a member at Costco and decided to use Burgeson's services as they had specials for members. I had a technician come out to check my unit as it smelled strange when I ran the AC. The tech said I needed to replace the Circuit board for $500. I notice I was charged $99 more but did not notice until I checked my statement. I had my sister call as I was out of town and Genevieve was rude and fought my sister over the phone about the undisclosed charge. We let it go. 2 months later I used the heater and had a new burning smell so I turned the unit off and opened the door to see if it was smoking or to see if the circuit board was installed incorrectly. I notice that a brown wire was dangling and exposed, I was very worried, so I called. I asked if they could come back out to "CHECK" if the job was done properly and or if I might need a SERVICE on the unit. They said it would be $118 if they think i needed the unit serviced. The new tech came out and said the wire was fine because it was not needed and to service the unit is very easy to do and that I could do it myself with a wet rag. As that is all he would do. He said he wasn't going to charge me but he had better make sure with his manager if there would be any other fees. He explained that there was a charge to CHECK the unit. I said but over the phone Genevieve said there wouldn't be a charge if the tech finds something wrong that the last tech did. I could of argued that the last tech didnt complet the job by cutting or crimping the extra wire that might of caused an electrical problem from being exposed and that the 2nd tech did nothing. He said he had to charge me and that I could call a manager to be refunded later if I talk to someone. I received in the mail THAT day a flyer explaining they were having a 70 YEAR ANNIVERSARY SPECIAL for a "CHECK & SERVICE" reg $118 now $70. If that was the case and knowing I was upset about the situation why wouldn't I be told about this lower price and for both Check & Service especially knowing I'm a returning customer. I called and once again talked to GENEVIEVE MGMT and I asked why I was charged the $99 if the tech did nothing and I declined the extra service charge of $118 and why I was not told about the $70 special. She said because the tech did a diagnostic. I said what's the difference between a "CHECK" and diagnostic (it's the samething). Her reply was do u want to schedule a service for $118. Why would I pay more especially if I just told her about the special. She said that the special was for a selected few. Well I got the flyer the same day and I'm the "selected few" so I should of got the service portion as I paid for the "CHECK". Or at the very least get a $20 refund. So, the reason for the one star is for the rude demeanor from Genevieve, for the lack of working with a returning customer and for not honoring the special they advertised. Horrible customer service, horrible communication and false advertisement. I forgot to mention that the circuit board I replaced the first time I got charged $500 for was on Amazon for $30 and could of easily replaced myself. Thanks Burgeson's for screwing me twice. Now everytime I see someone at there Kiosk I will be telling them about my horrible customer experience with Burgeson's and with Genevieve. read more

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Just wanted to give a shout out to the most excellent customer service I have ever experienced. My heater broke and it's Christmas week. They are fully booked and we're scheduling into next week. This week rain and cold is in the forecast and I'm a stressing mess. But to the rescue they came and were able to get me an appointment in just a few days. I'm grateful so everly grateful. Jessica was kind and courteous on the phone and did all the things she could do to squeeze me in an appointment. Thank you thank you. I will always highly recommend you to everyone I know!! read more

John came by on a Saturday and saved us. He walked me through everything patiently. Not only are Burgesons' techs skilled and kind, this company spends a ton of money supporting our Redlands' community. read more

I had a broken blower motor on my furnace. I told the scheduler on the phone and they sent out a tech the next day. He checked the motor and agreed, bad blower motor on an older system. He went to his truck and got the quote together for the motor- $860. The part is easy to find on the internet for under a $100 but I figured, hey, they came out and can just get it done, I'll let them make some money and save some hassles. As he gets ready to start work on it he remembers, "Oh yeah, I need to run and safety check on your system to make sure it's safe to operate." I saw exactly where this was headed and told him I had no interest in a new system, fix it or leave now. He assured me it was no big deal and he would go get the part as soon as he was done. Then 15 minutes later he showed me a picture of a weld on the heat exchanger and said it was probably cracked and the entire system needed to be replaced- but no worry, today only he could get me a great deal on one. Shady. After I quickly escorted him out I called another company who verified it was not cracked and he was just trying to sell a new system. Lame. I won't make that mistake again. read more

I just want to applaud this company for being professional, friendly and thorough. They showed up on time, worked diligently even though it was raining and completed the job with care to our home. I would highly recommend them to anyone. Thanks Burgesons read more

Lance was very friendly and very knowledgeable. He was quick and did everything to make sure that our unit was running until we were able to get a new one. Getting someone to come check out the AC unit was quick as well. They made an effort to come see us as soon as possible when called. read more

Ok so what gives??? I called Burgeson's and spoke to the Bookkeeper whom assured me I would not get any more of these BOGUS BILLS!!! Today, I got another one for $337.00 that we do NOT owe!!! I was assured this would stop. If it doesn't I will take action. This is harassment! The latest statement claims to be "Over 90 Days Past Due"!!!! Please STOP! read more

They always arrive on time and have great service. Price always seems correct for the job done. The A/C tech did what was needed on what we requested. To get rid of the leak we had. read more

Great experience. Showed up on time, nice and friendly. He did his diagnosis and fixed the problem in a quick manner.

this is my go-to company for home related repairs or installations. I've been using them for years and I've never had a bad experience. feels like a family run business but always professional, reasonable rates, friendly and reliable employees, I could go on and on. highly recommend! read more

In September of 2021 I had a major re-ducting of my existing house supply venting along with the addition of a new split wall air conditioner. The split wall unit was put in place as a back up to the main heating and air-conditioning system. During this past winter I had a need for some quick heat, from the split heat pump air conditioning, and when I attempted to use the heat function it was barely putting out any heat, since it was extremely cold-thought maybe it was just too cold and turned off the split unit. Fast forward to June 2022, with the arrival of a hot summer day in Arrowhead, I turned on the split air conditioning only to find out that it would only blow hot air in both heating and air-conditioning modes. It was another big surprise since I had spent considerable $$$ to have this installed by a company who I fully trust and historically do great work. Today's technician came out and told me that the unit had lost all of its Freon so naturally it would not work. He added a dye to the unit and refilled the Freon with the goal of finding the leak that caused the total loss of my Freon (can't be good for the environment) Within a few minutes the technician found that one of the flare fittings from the original install date was not tightened properly, I think in a few places, and was probably the culprit for the loss of all Freon. I remember back to the original install days, when they did the major work on my home ducting, and installed-this new split air conditioning, it took 2 full days. Toward the end of the installation, on day two, think the guys wanted to get home and they may have overlooked tightening some of the fittings ?? resulting in the Freon link I just experienced. So I guess the lesson here is when you're getting a new air conditioner ask the installers if they have double checked the tightened all of the fittings so that there won't be any future Freon leaks. Further, I think it would be a really nice touch if Fergusons would make one post installation visit to do a quality control check on the workmanship. Due to the suspected problems with the original installers I now need to take of two days to be available to meet with the technicians. I certainly have no animosity towards Fergusons, I think they are an excellent company, but if they could add some quality control measures to their service, especially for new construction and total system replacement, could make their company function even better and make for totally satisfied customers. read more

We had this company come out to our home for the first time in May to service our air conditioner. When my husband called to schedule that appointment, the ladies were very nice, courteous and informative, explaining their membership plan and what it entails. This was the option we chose to go with and glad we did as we had another issue with our unit and had to call them out again. No trip charge( $109.00) to come out and a15% discount on the part that needed replacing. Our unit was fixed that same day in a matter of 15 minutes, and after 2 days with no air conditioner was a blessing! When I called the second time they gave me a window time in the afternoon / early evening, which they called later the same day to offer an earlier time, awesome! The day of they called again, to see if the technician could come even earlier as he was ready to go! Needless to say we were thankful that he was ready. Both visits from Burgeson's technicians were great. Both very knowledgeable and informative about what was going on with our unit, each visit were separate issues. Good job guys !! We will continue to do business with this company for servicing and even when it comes time to replace the unit altogether. AWESOME COMPANY!!! read more

Great service, he let me know what the problem may be. He checked it out and made me feel safe. We have several medical n problems. If our air conditioner fails we could die. read more