I've been a patron of this BurgerFi for a long time as I live nearby. My boyfriend and I order from here about once a week and the burgers are always exceptional and the staff is welcoming, efficient, and and capable. Today I placed an order for pickup and it was waiting for me and as a came to collect my order, a new staff member made my experience so outstanding that I knew I needed to write a review! Marcos made sure to open the door for me and greeted me so warmly and kindly. He had such a friendly and positive energy that I noticed him immediately as it was such a nice welcome and I really took pleasure in his cheerful attitude. Marcos ensured that I was ushered where I needed to go, was met and received my order in a timely manner and then greeted me so warmly and wished me well upon my exit. I've worked in hospitality and customer service in many capacities so small gestures that elevate customer experience are not lost on me. I made sure to take note of his name because I wanted to thank Marcos for his heartfelt service and great energy. Burgerfi is very lucky to have him! read more

I wrote a review on google and decided to write one here also. So I went here all three days I was at the Carillon across the street. The staff was super friendly and polite. Especially Zena she remembered our order from the day before and made us feel super welcome. I loved burger. Juicy, tasty and fresh. The restaurant was clean and the layout was great. I'll definitely travel from Brickell to Miami Beach any day for another one. read more

Excellent customer service !!!!! Yariel is the best ! he totally went the extra mile for the customers. During the pandemic we had to eat outside and he made sure we had a nice time. He even gave water to my dog Valuable employee !!! It was my first time in this restaurant and I had a blast read more

BurgerFi - Burgers Near Me - Miami Beach, Florida

By far my favorite burgers in South Florida thus far outside of Pincho in Brickell. The burgers are on the pricey side but so darn good and flavorful. I love the fries too. I ordered delivery thru Ubereats and my only complaint is that they were really skimpy with the fries! I should have posted a picture of my double bacon cheeseburger and fries but I devoured it upon arrival. Oops. read more

Great place, I love coming here with my wife. Today we went just because we wanted to grab an Oreo shake, and all the staff were happy and we felt the customer services was very unique. We end up getting a burger but they forgot to add the cheese, so they gave us a new burger with cheese :) Marcos is always keeping the place nice and clean, and with a big smile he came to our table and ask how was our day, and also he said how excited he was to see us back. read more

Covid breeding ground! Don't come here. They don't clean or sanitize and some of the staff and customers are not wearing masks. Poor service and the place is filthy! read more

Thank you Burger Fi for an amazing experience. Yadiel! Is the best enough said. The food was great From the CEO to the Veggie burger and fries with burger fi sauce YOINT COUNTY! read more

BurgerFi - Craft beer - Burgers Near Me - Miami Beach, Florida

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The worst service. Gave my food to someone else and the manager had an attitude. No apology, No empathy Nothing. Burger Fi need to hire people from Chick-Fil-a. read more

We have been enjoying BurgerFi for several years and we were sad when the coronavirus hit and they closed the restaurant. Today we were happy to see the lights on and we decided to try ordering and dining in. The restaurant was very very very clean. It looks like it had a great improvement on the floor because it looked super clean. They are really taking care of the customers and they have designated an entrance and an exit to avoid crowd and allow social distancing. All employees used masks and the food was really delicious. We felt safe, clean and completely satisfied. Lets support our businesses. glad to see you back in the game. read more

This place is the nastiest and most rude place I've been in all of Florida. Cook refused to make my shake after I paid, there's garbage lying around outside and inside, no one is wearing gloves. Food was a solid 4/10 and i ended up paying $22 for chili cheese fries and a poor tasting burger. read more

BurgerFi - outside dining area. - Burgers Near Me - Miami Beach, Florida

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2bl cheeseburger in a lettuce bun, nothing else needed it was juicy dispite all the burgers coming out pretty much well. Tioney helped me pic my meal and was very nice and helpful, then she came out when I was done to see if I liked it. And an added bonus is their beer selection and they have the fun ft drink machines you can mix and match your flavors and such! PS the bathroom was clean! read more

BurgerFi - Burgers Near Me - Miami Beach, Florida

Horrible customer service. The restaurant closes at 11:45 walked in at 11:30 on the dot and they told us they take last orders at 11:30. We walked in at 11:30 ready to order. Super unprofessional people working there. If your closed then lock the doors; common sense. read more

IMO the average rating of 3 stars that this restaurant has as of this writing is about right. Not bad, but certainly nothing special or anything that would make me return anytime soon. We arrived at around 8 on a Wednesday evening. There were only maybe 4 or 6 other people in the place when we arrived, there was no one ahead of us in line. I ordered a burger, fries and regular drink which came to just under $17, and was given a pager. We got our drinks, sat down to chat and within 10 minutes after placing our orders, our pagers went off to alert us that our food was ready. The burger was good, not great; certainly nothing that would make me rush back here again. I did get a lot of fries (they filled the carton and overflowed onto the tray) and those were tasty, with the perfect amount of salt. I tried 2 of their drinks that were in clear dispensers near the Coke machine, one was pink and one was yellow so I'm assuming they were lemonade and pink lemonade? Not sure, they weren't labeled, but regardless, the drinks I tried were also OK. They do have Coke dispensers here with something like 50 selections if you're into soda. Note that the mini strip mall that this BurgerFi is located in is very militant with parking. Each of the parking spaces is labeled with the business that you must be patronizing in order to park there. Park in the wrong space and you'll be towed. BurgerFi has signage saying there's a 30 minute limit on parking. Park for more than 30 minutes and you'll be towed. On the night we were here, there were not one but TWO tow trucks from Beach Towing Service, and between the time we began eating and the time we left, they'd yanked a car, attempted to tow a second until the owner halted it (not sure if they had to pay), and as we were walking out, they were hooking onto a third vehicle. Ridiculous and the tow trucks were like vultures, just waiting to snatch up any vehicle that might be at all questionable. read more

Yummy spot! Great attention and service. Go for the Cookies and Cream milkshake it's the best! Marcos is such a sweetheart and was welcoming from the start. The manager even came around giving out free T-shirts! read more

BurgerFi - Marcos! - Burgers Near Me - Miami Beach, Florida

Marcos is so sweet!! Good food. Fries are cooked perfect! They have unsweet tea. Place is clean and tidy. They have a lot of beers on tap (24 to be exact). Organic and delicious. read more

I'm a regular customer. I visit the place almost every week with my family. Food is good, staff is good, environment is good. The problem has been with shortage of beer. Most taps are always not available, every week. I complained and the staff told me it is because they were sold out. But every week? This looks like a management issue. This should be fixed. read more

The Veggie-Fi is one of my favorite burgers of all time but I don't see any changes happening in my local spot year after year. The old manager - his name was Alfredo used to run a pretty tight ship here. The door of this place is DISGUSTING. Hundreds of greasy fingerprints all over the glass. Dumpster outside overflowing with trash. Food all over the ground outside. Tables always a mess. It' really grossed me out the last time I went in to pick up my order. Staff is stressed unable to keep up with demand and frankly just so many unsanitary situations going on. Get it together Burger Fi - stop replying on Yelp and get your employees some support, gloves and proper standards to adhere to. If I'm paying 10$ for a veggie burger I do expect certain things that this place just consistently falls short of. To the customer rep Jason who will see this- the place has a few options to be saved. First would be to completely burn it to the ground. Second would be to fire their entire team, clean the place too to bottom and hire competent workers who are experienced in food and customer service to actually run the place. Which should have been done during covid anyways. This location is BUSY and each time I go in here 1/2 your clientele are pissed. Stop cutting corners on wages as we are paying premium for your food- it's showing. read more

Wow- sometimes you have a meal that makes you need to leave a 5 star review. The conflicted burger (one beef patty and one veggie patty) was amazing. Veggie burgers were exquisite and all the vegetarians in our group loved them. The shakes were all delicious and a perfect consistency. The staff was also amazing and super sweet! They pronounced my name correctly and had a comforting vibe. No read more

BurgerFi - Conflicted burger and Red Velvet shake - Burgers Near Me - Miami Beach, Florida

The secret to this burger fi is Marco the cleaning guy. I never seen someone take pride in cleaning like Marco. He opened the door for us as we walked in and made us feel welcome. he was very attentive of the floor and was very interactive even asking if we needed ketchup. He is in the photo standing like a soldier ready to tackle the tables. The second patrons got up, he cleaned after them. He looks like he loves his work. Reminds me of Akeem the prince of zimunda at McDowell's. read more

BurgerFi - The secret here is Marco the cleaning guy. I never seen someone take pride in cleaning. Reminds me of Akeem the prince of zimunda. - Burgers Near Me - Miami Beach, Florida

Took a long time. Fries were burnt Got Ceo burger also overcooked and dry, nothing like the picture, Also got the chicken sandwich which was hard Never!!! Again. read more

If you are looking for a good burger this a great place to visit. My favorite is their fries!!! From all the places I've had fries in South Florida, hands down this is the best! Friendly atmosphere and great service. Prices are average but more than your fast food place. They serve beer and did I mention their custard... delicious! read more

BurgerFi - Amazing fresh cut fries!!! - Burgers Near Me - Miami Beach, Florida

The worst burger fi ever. Wait 35 minutes for the order and they figure out they are out of cheese. After that they put white cheese on it and served the burgers cold and not cooked well. The attitudes of the employees are so unfriendly. We refund out money and get out of the THE WORST BURGERFI.... read more

BurgerFi - Burgers Near Me - Miami Beach, Florida

As soon as we arrived to this place my 3 year old nephew had a fit which threatened to ruin our dinner. Surprisingly, one of the employees (his name was Marcos) noticed how much of a pain my nephew was and got him a small cup of ice cream to save our dinner from this 3 year old devil. Definetely a great call by the staff. After this we got our food. Our burgers and fries arrived to our table in less than 10 minutes. My burger was not the best I have ever had but it wasn't bad either. Probably a 4 star dinner, with solid food and great service, but the attentiveness and help we got from Marcos was enough to snatch an extra star. read more

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BurgerFi has the BEST veggie burgers. Their fries are amazing as well ! I recommend ordering before you pick it up and if you want your fries ready when you are there let them know. They have messed up my order twice and kindly replaced it with what I did order. I love BurgerFi. This is my go to burger spot ! read more

Great burgers, terrible service. Love the build you own burger concept. I always get a single patty with cheese, LTO, and extra pickles. It doesn't seem that complicated but of the 4 times I've been here it's only been correct once. Even when they mess up the order, it's still delicious. Come here if you aren't in a rush (wait can be a while) and enjoy the delicious burgers and fries. Get a small fries. It's huge. Oh and there is beer on tap which is nice. read more

Nice clean store! Employees are funny with great personalities, the food taste fresh ! And their open late! Over all great experience!

Place is super legit! Yes there can be long waits, yes the burgers may be a "little" greasy, but it is def the best burger around North Beach! Positive Factors: -Grass Fed Beef -Individual fork and knife dispenser! -Eco-Friendly Fans and Furniture -Great Concretes -Breakfast All Day Burger -1/2 Quinoa + 1/2 Burger Off Menu Choice! -BurgerFi Sauce -Garlic Aioli Negative: - No Paper towels in the bathroom - Sometimes unorganized Yeaaaa Budddi!!! I'm hooked! Oh yeah and all for a fair price! read more

BurgerFi - 1/2 + 1/2 (Natural Angus + Quinoa) - Burgers Near Me - Miami Beach, Florida

The service here was extremely rude. We came in just wanting to have a beer or two because we saw there were at least 20 taps of beer to choose from. We sat down at the bar and no one ever waited on us. We found out we had to stand in line just like the people wanting to order burgers. No biggie, but someone could've told us. Then, the girl that took our order was rude and very confusing. We told her which beers we wanted and she said it was buy 2 get 1 free which was great, but she told us the total and we couldn't tell if that was the final total or if each beer was that amount and she kept saying we need to tell her which beers we wanted after we paid. The whole process was disappointing and aggravating. We went ahead and stayed for one beer since we were craving it and we didn't see anything else around here. read more

Today me and my daughter went to Burger fri . Very clean place. But it wasn't even the people from the front it was any man that is in the lobby keeping it clean. The service was awesome but the person in the lobby that is name is Marcos . He made a friendly he made it feel good for us to be there very clean because of him and the service that he gives to people getting them their stuff you can't find that somewhere else I'll be coming back he's the best . read more

This was very good I ate a whole sandwich I had tomatoes the special sauce and everything French fries was good to the pepper it was good that's tomatoes I loved it the best tomatoes I ever had I ate all my burger read more

BurgerFi - Burgers Near Me - Miami Beach, Florida

If you are looking for a cheap greasy burger with hard and cold frites, this is your spot and also the place is so dirty, when you walk in it feels like a wet homeless person is trying to hug you, they don't have coke fountain also, it's only bottle or can, what the heck? people work there are nice though. read more

Bought take out from here. The burgers were amazing in my opinion. Only thing was that I had to wait extra time to get my food after ordering online and walking from my hotel to get it. But really great burger and fries, pair really good with a cold beer. Recommend it. read more

I ordered a burger to go with sauce on the side. After a 5min, I got home Ann started eating the cold as ice burger. After a day's work, I wanted to indulge in a burger and it was disgusting. Try calling the restaurant 4 time and the cal didn't go through. Went back, spoke to the manager who didn't even apologize and said he will Make me another one. When I saw the cooks, I noticed that they only covered their mouths not their noses. No, thank you. I got my refund and came jume hungry and frustrated. Burger Fi, something is wrong with that restaurant. read more

I had an issue with DoorDash where the dasher claimed the order was canceled but actually stole our food. Even though BurgerFi does not handle the money side of DoorDash orders the manager Alex was very helpful and kind to make sure we not only got a new order but also received a refund. Thanks to him and his colleagues we left happy and full! I would leave 10 stars if I could for customer service. Also, the burgers were delicious and the truffle parmesan fries were amazing. 10/10 recommend and will be back! Thank you for your help today BurgerFi team! read more

I have no idea what the food tastes like but I ordered take out 35 minutes ago and still don't have my food. Seriously people, you have 12 people working in the kitchen and u can't get out one cheese burger and fries. Something seriously wrong here!!!!! Update: fries and onion ring combo: cold and soggy! Cheese on burger not melted. Hey management. I'm in the restaurant biz in Nyc and know you can do way better than this. Find a new system or manager. read more

Our experience with tonight's meal was the worst I have had at this location. , the employees aren't wearing masks. The burgers had wilted lettuce , excess sauce and soggy. The onion rings were prepared with excess Cajun spices which we could not eat. When I called they had no clue how to handle the issue. Finally after being disconnected and calling back the manager I was told next time I can come and get my order. This franchise owner needs to hire qualified people who follow the correct guidelines. We won't be back read more

Don't understand why this location has crappy reviews. I visited today and had a great experience! The only reason I am not giving them 5 stars is because the parking was really annoying in this shopping center. Service was fast and friendly. They have the freestyle coke machines, which is always a plus! Recommend their onion rings and the breakfast all day burger. Sit close to the napkins, things will get messy. read more

BurgerFi - Order fries & onion rings together. It's the best of both worlds. Also pictured is the breakfast all day burger - Burgers Near Me - Miami Beach, Florida

I've tried the CEO burger (which claims to be wagyu) and their standard burger and both times have been left with the feeling like something is missing. The recipe needs to be drastically improved to justify the price but I guess for the beach you can get away with it since most of your business comes from tourists, not locals. I'd rather have five guys or shake shack any day. read more

I decided to stop by today, was feeling like having a burger. I ordered a vegefi burger with large cheese fries and my boyfriend ordered a burgerfi cheeseburger with large urban style fries. When we received the order it was all wrong. They charged us for a beer, 2 cheeseburgers and one large cheese fries. I had asked for the cheese on the side and it came on the fries and no veggie burger at all no urban fries either. Fortunately, Marcos took care of it immediately, he took the cheeseburger back and brought me the urban fries and the veggie burger promptly. He made sure we had a great experience and he even gave us a little free ice cream for our troubles. Customer service really makes the difference as far as which burgerfi to pick from. Would definitely return to this one. Staff is amazing, food is great and fresh. read more

BurgerFi - 612 Collins - single natural burger on whole wheat bun, burnt natural cut fries in peanut oil , zero cal Mr Pibb $12 no tip - only single use male bathroom & female work staff using it All young staff, no visible mgr 8.0 on 3-9-15 -8 to try Wagyu Kobe beef hot dog, Parmigiana & herb French fries / fry & cries-try veggie burgers made of quinoa / fried egg, jalapeño grilled onions read more