As a big fan of Houston's and hillstone I'm always excited to dine at one of their many locations. The bal harbour location is one of my favorites. Easy parking, quiet and great food. Last time I dined there I had the shrimp Louie salad and a side of fries. Both items were delicious and I left satisfied. The only thing I would like to see is the heavenly brownie Sundaye added to the menu. That would make my life complete! read more

Hillstone Restaurant - New American Near Me - Bal Harbour, Florida

See all

Dear Hillstine Management, I'm writing to share my disappointment with our recent visit to Hillstine for a relaxing dinner and a birthday celebration, which unfortunately turned into a very unpleasant experience. From the beginning, we had an issue with the sun shining directly into our faces. We asked if we could either close the blinds or move to another table. The manager on duty, whose name I believe was Hanna, was extremely unhelpful and dismissive. She gave us a hard time about closing the blinds and refused to move us, even though there were clearly empty seats available. To make things worse, most of the blinds were broken. When we tried to escalate the concern, the general manager, Avery Colgan, didn't seem to care about what we had to say. Overall, the experience felt unprofessional and disrespectful--especially disappointing for what was supposed to be a special celebration. I would appreciate it if someone higher up in management could contact me directly to discuss this matter further. I hope you take this feedback seriously so that other customers don't have to go through a similar experience. read more

This restaurant is part of Houston restaurants and it has the same type of food but some things are different. The food was amazing. I got the chicken with wild rice. The wild rice was delicious. Our waitress was pleasant and accommodating. Nice atmosphere surrounded by exclusive stores. The restaurant is small so your wait time can be 2 hours long. If you make reservations online you have a better chance so you won't have to wait long. read more

See all

This upscale chain restaurant located in the Bal Harbor mall in Miami offers classic American cuisine with fresh seasonal ingredients. The ambience is modern, open air and comfortable with a view of palm trees. I had the Shrimp Louie Salad $28 and it was delicious. Service was friendly and efficient. read more

See all

WOW! absolutely stunning! tuna crispy rice was out of this world! everyone who works there is so kind and thoughtful. great ambiance, love the fancy/opulent style. really good overall! read more

Food was very good. The service was excellent!!! Beautiful location! The staff created the best experience! read more

Terrible experience at Hillstone. We came in for a relaxed lunch expecting a high level of service, but what happened was truly shocking. To be clear, the issue was not the food--we didn't even get a chance to eat. After we were already seated and our waitress clearly saw that we were a party of five, including a toddler, our food had already been served when management approached us. In the middle of the meal, three managers--Luther, Alex, and Cindy--came over in a very unprofessional and disrespectful manner and demanded that we leave the restaurant immediately. There was no proper explanation and no effort to handle the situation respectfully. This was especially upsetting given that we were with a hungry toddler who was waiting to eat. Being forced to leave under those circumstances, after the food had already been served, is beyond unacceptable. We dine at high-end restaurants regularly and have never experienced anything even remotely like this. Being asked to get up and leave mid-meal, without cause, is simply disgraceful. This was one of the worst dining experiences we've ever had. We will not be returning and would not recommend this place to others. read more

The Food at Hillstone is Amazing. I Love the Chicken Kale Salad. And the Large Shrimp Cocktail. The Dessert was Awesome, Vanilla Ice Cream and Hot fudge Brownie . Absolutely, One of my Favorite Restaurants in Bal Harbour. read more

See all

We always eat here when in South Florida- we are a big fan of the Hillstone restaurant group. This location is fun especially if you like to watch the wealthy Miami patrons- the cars below in the valet parking are amazing! The food at the Hillstone restaurants is always good! The menu doesn't really vary. The prime rib sandwich is the best sandwich ever and they do it perfectly! The sushi is also a favorite. The staff is efficient and friendly- always good and friendly. I'd recommend this place anytime you want a nice, good and relaxing meal. read more

See all

Not too much to say here. My friends were super excited to go to Hillstone as they go regularly where they live in Houston. We found out that this location is considered a "boutique" location. The menu was different and even tho there is a full bar, you could pretty much only get what was on the menu. I learned that by ordering an espresso martini. Our server said that no one could make it good so they scrapped it from the menu. Her words. Also, several menu items that we ordered from the menu were not available. Had it not been such a far ride, we would have elected to go elsewhere. I settled on the salmon which was just ok. I probably wouldn't run to get back here at all. read more

Hillstone Restaurant - New American Near Me - Bal Harbour, Florida

See all

For easy business lunches, this is perfect and not as expensive as other eateries in the Mall. Food is well prepared, good service and parking near there side of facilities. read more

Hillstone is a great family restaurant I really like the Food and environment. It's located in the mall in the second floor. Food is delicious. read more

Had no idea there was a millstone at the bal harbor shops! I was a big fan of the one in the gables, so we decided to eat here. Very clean inside, we didn't have a reservation, they told us there would be a 20 minute wait but they took us before. They may have been understaffed, because there were open tables and they weren't sitting us. we had to point out the empty table to the hostess. that part was annoying. but the food was delicious and made up for it! our waitress was very kind. she helped answer all our questions and helped us select our meal. In the end we ordered: cashew and kale salad- crunchy, refreshing, asian tasting salad with cashew, onion, kale and a delicious dressing shrimp and coconut sushi roll- huge slices but filled with big shrimp and a wave of coconut taste hits you at the last second with all the coconut flakes. get a side of their spicy mayo to dip Ding's crispy chicken sandwich- i have been waiting to try this! the chicken was so juicy, not too oily. paired with a delicious slaw, tomato, cheese and a buttery soft brioche bun. it was hugeeee (three big pieces). came with shoestring fries that were just okay. read more

See all

Love the food here! Service is also amazing. I love the rainbow roll, the drinks, & the croutons in the Caesar salad are great. read more

Hillstone Restaurant - Rainbow Roll - New American Near Me - Bal Harbour, Florida

See all

Service was good, food was good but kitchen was so dirty. Food all over floor and grease tracked to the bathrooms. I'll choose other locations from now on. This location is managed very poorly compared to others. read more

Would have given 5 starts as their food is always so delicious, but tonight's service was pretty disappointing. Took my friend who is a REGULAR of this restaurant and many know him by name there It was his birthday and the waitress only brought him a tiny bowl with whipped cream and a candle sticking out of it It was kinda of insulting that they couldn't offer him a piece of key lime pie considering he is a regular there In addition, service was below standard as we had to ask for water a few times, should have been given to us upfront and refilled on occassion But overall Hillstone is a great restaurant, love the ribs, kale salad, cream corn and coconut shrimp sushi rolls read more

Hillstone Restaurant - Coconut shrimp sushi roll my favorite - New American Near Me - Bal Harbour, Florida

We had dinner reservations last evening at Hillstone at Bal Harbor. We did early shopping and were hungry. We drove up to the valet service rather than spending time looking for a parking spot in the garage on a busy Saturday. The ambiance is upscale casual in a modern glass and wood decor on the second floor. I liked the glass elevator overlooking the Bal Harbor mall with the waterfalls and foliage. We looked at the menu but didn't see very much that appealed to us. It seemed to be more sushi and fish items. Near the bottom of the menu, we saw French Dip Au Jus with fries, and we both ordered it. It was good but not outstanding. Our server was Joseph, and he was friendly and attentive. Our water glasses were not kept full, and we had to ask for water refills. The prices were high but the quality didn't match. Hillstone is part of the Houston restaurant chain, and some of their food items are similar. We always enjoy Houston's. This was our first time at a Hillstone restaurant. Would we come back? Not sure. read more

See all

This is the place to go if you and your children want to be treated like second class citizens. Rudest staff I've ever experienced. They asked me to leave when my one year old was making some noise. They called him a "distraction" to the other diners and asked me to leave. Not my husband, just me and the baby. The reason he was making noise was because first of all he's 1. And furthermore, they don't have high chairs, so he was sitting in my lap, waiting for food that took forever to come out. Awful experience from top to bottom. Management thinks they're running the French Laundry. It's just a hillstone guys, ctfo. They robbed their own waitress out of a bigger ticket because they think it's acceptable to treat mothers like garbage and call babies a distraction. read more

Mid food, mid service, high prices, this place is vibe over function and a tourist trap. I don't even know why I came here, wish I went to COTE. read more

Relaxing with an elevated ambiance. Friendly service and yummy food. A vast variety of options, steak, seafood, apps and good drinks. Space feels a bit limited, if it's in the busier season in Miami, expect a long wait. The bar is first come, so snatch a seat if you can. Their crispy chicken sandwich is a must. Sushi options are also very yum! Nicely located on the 2nd floor towards the mid section of the mall, facing East (Harding Ave). read more

I've been a loyal Hillstone customer for years and have visited many of their locations. The food, service, and ambiance are consistently excellent everywhere--except the Bal Harbour location. After waiting nearly two hours to be seated, the food was great as always, but the menu felt limited compared to other Hillstones. No Hawaiian ribeye, no spinach dip, and fewer options overall. The biggest issue was the service. We had to repeatedly remind our server about simple requests like extra sides. We had to flag someone down multiple times just to get water or ice. Every time we asked for something, it was either forgotten or never brought at all. It felt like we were being ignored. Hillstone is usually flawless, which made this experience especially disappointing. I hope the Bal Harbour location can improve its service to match the high standards the brand is known for. read more

It never fails, as many times as I come to bal harbour and give this place a chance I always regret wasting a night of dinner here. The staff is always SO RUDE and of all the places to eat at in the mall, this is by far the least family friendly restaurant of them all. Spinach and artichoke dip was so bland, had no artichokes, was all spinach and cheese. No kids menu, Burger was good which is the only reason for the extra star, otherwise i would have rated them a 1 star. If you want to dine somewhere where you're treated like crap, this is the place!! read more

My wife and I had dinner. She ordered the chicken and I ordered the ribs. The ribs didn't have enough meat considering the price of the meal. The chicken arrived raw (visible blood) and it was inedible. We called the Manager and he said that is how it is supposed to be. After we left the restaurant, my wife had to go to the bathroom. Not a pleasant experience. We won't return. read more

This is the most consistent restaurant I have ever been to! Every time I go the food is excellent and the service is friendly. The dishes change sometimes and they are often out of some of my favorites but the new items are equally good. I am surprised at how busy the Bal Harbor location is, but they don't rush you out and they still mamage to offer good service. Be sure to order the ice cream sundae! Nothing like it anywhere! read more

We went to celebrate our birthdays! Hillstone is one of favorite restaurants, we love the menu , it's a classic for us. Isabel was our server and she was great! Food was delicious , we order the spinach, artichoke deep YUMMY...my mom and I ordered the steak to share , my sister had the burger and of course we had drinks , everything was perfect!!! Ambience is always chick and trendy. read more

See all

Food - 4 Service - 4 Ambiance - 4.5 I love Hillstone restaurants and while in fact have highly scored other of their locations I have visited around the US in the past, this particular location is not my favorite one. It's located within the beautiful Bal Harbour shopping mall. The location itself is one of the smallest Hillstone I have been to. Even the bar is super tinny, you can't even get a drink there. Service is one of the main reasons of the shortfall here and that's the reason I'm striking a star off. If you are n Miami and happen to be a fan of Hillstone restaurants like me, I recommend the Coral Gables location instead. Enjoy! read more

Hillstone Restaurant - New American Near Me - Bal Harbour, Florida

See all

Hillstone is always very consistent in their food and service. Always top notch. My friend was craving their tres leches cake so we stopped by. I ordered the crispy chicken sandwich which comes cut into 3 pieces, and my friend ordered the ribs. I traded one part of my sandwich for some of his ribs. The ribs were my favorite. They were phenomenal. Great taste and very tender. The ambiance can sometimes be loud. We ended up moving tables because the guy next to us was loud on his cell phone, but the staff were very accommodating and happy to seat us a little further away from the loud mouth. read more

See all

Hillstone will always have a special place in my heart. There's just something about the atmosphere, the consistency, and the way everything feels intentional--from the service to the food. It's one of those rare spots where every visit feels like a treat, no matter how many times you've been. The ambiance is warm and elevated, the staff is always on point, and the food? Always flawless. Whether it's the grilled artichokes, the Thai steak & noodle salad, or that perfectly cooked burger, I know I'm in for something special. It's more than just a dinner out--it's an experience I genuinely look forward to every single time. read more

See all

We ate lunch here. I ordered the Chicken Caesar Salad. The chicken was just ok. The salad was really good. 8/10. My husband has the veggie burger. 8/10. It was very good. My brother had a hot fudge Sunday. It was good. 8/10 The service was pretty good. It was hot inside. read more

See all

Hillstone Bal Harbour is consistently a winner. The service here is always spot on--attentive without being overbearing, and everything just runs smoothly. The bar deserves its own shoutout: their Belvedere martini with goat cheese-stuffed olives is perfection, every single time. And of course, you can't skip the iconic French Dip. It's one of those classics that Hillstone just nails--tender, flavorful, and always satisfying. Whether it's a casual night out or a special occasion, this place delivers. read more

Hillstone Restaurant - Belvedere and crisp martinis - New American Near Me - Bal Harbour, Florida

Terrible options. No food whatsoever in this place. Hillstone should exit Bal Harbor Mall because it's not appropriate for the quality and sophistication of the mall. Just leave! They purposely offer poor menu options and bad quality food but are still banking on affluent customers that don't have other options at the mall. So for them to ruthlessly take advantage of captive customers (even at the cost of the brand) is disgracefully disappointing. read more

The Vibe = 5 Food = 3 Service = 3 Value = 3 I guess I would give this like a 3.5. ‍ We were early for our reservation, but seated immediately by the friendly hostess. She asked us for our drink orders and she filled our water glasses. Off to a good start! We ordered the Spicy Carrot and Avocado Roll, Warm Bread Plate, Caesar Salad, and Veggie Burger with Fries. We asked the server to course it out. We asked for the roll with no cilantro and she said they couldn't do that. She came back later and said they could leave off the cilantro. The salad and bread came out and the "sushi," just a minute or two later, so not really coursed out. All the food was just ok. Nothing bad, nothing special. Nothing that made us want to come back. Service was adequate, but nothing special. Everything was dropped off by random people. Sat for a bit with empty water glasses. The bread course was kind of odd. It was more like a fancy Texas toast with warm butter, olive oil, olives (pitted and unpitted), and herbs. I honestly would have liked some explanation from the server on how to eat this dish. I've never had bread service like this. There were 3 pieces of bread and we only ate 2 pieces. which never happens. The salad was our favorite of the dishes we ordered. Overall, nothing was bad, but nothing was really good. Meh. read more

Love this place--from the service and ambience to the food and drinks! And let's talk about that chicken sandwich... You might be thinking, "A chicken sandwich?" Yes, and it's hard not to order it every single time I go. Everything I've tried has been packed with flavor. The staff is always attentive, and the place is usually busy but it's definitely worth the wait! read more

Hillstone is all about consistency!! Located in the prestige bal harbour shops the food here never disappoints!! The sushi here is fresh every time & the prime filet is superior, they cook it to perfect every time! For dessert we love their sundae it is the perfect way to end the meal read more

Hillstone Restaurant - Nigiri plate & rainbow - New American Near Me - Bal Harbour, Florida

See all

The atmosphere is like a lovely breath of fresh air in the in the palace of excessive ostentatious consumption that is Bal Harbor Shops. Very down to earth friendly and accommodating service, and thoughtfully prepared fresh food. Also, I don't know if they infused CBD into the air or if it's the beautiful treehouse like vibe, but I always feel incredibly peaceful when I sit down here! read more

Love this place! Been to 4+ of their locations and it's always just amazing, from starting from the quality of the sushi, always the freshest fish to the best chicken sandwich out there (haven't tried a better chicken sandwich in US just yet), what I mostly love about this place is the consistency that's provided in all their locations. Tried multiple salads, pressed sushi, dragon roll, steaks, etc. Always a blast! read more

This is not your normal Hillstone experience! The Menu is not the same as what you expect! Big disappointment from the wine and drink menu to the fries not even the same. What tops the experience off to be even worse was the service. Young kids working here that have no work ethic or ability to communicate. Do these look like Houston shoe string fries?? The best wine they had was Dao... which is so bad. The famous bbq ribs come with a mustard rub?? read more

Hillstone Restaurant - Not your normal Hillstone Shoe string fries here in Bel Harbor. Terrible service - New American Near Me - Bal Harbour, Florida

Had a great meal. Nice atmosphere Liked the elote a lot Only seat parties of four ? Prefer parties of 2 read more

Do not go to this restaurant. Long waiting times, no gratitude towards loyal customers, they expect you to wait despite having a reservation 10-up to 40min because they take late walk ins or overbook, they scrutinize your clothing (no flip floos, no hats, no glasses even prescription but yet the bar is full of caps and flip flops barely 10 meters from the tables!!) they give away your table the first chance they have, they dump the dishes anywhere on the table regardless of who ordered them, they walk around checking clothing and scolding you like schoolchildren to reinforce their 'formal dress code' nothing is formal in that place even less the service. There is a time and place and manner to address a dress code. They adhere to stiff rules without using their good judgment, rules that serve them but ultimately render the experience a rather frustrating one for the customers. We have been going there for 10 years now and never had one issue, in the past month i have been reaching out to customer service to express my dissatisfaction only to be sent a nasty email telling me to take my business elsewhere. Which I will gladly do. Even guest services were rude there was No reaching out whatsoever to understand in what way my experience was disappointing. I was accused and blamed of being disrespectful and totally discredited. If I were them and had the least bit of business acumen, I would want to know why there are countless 1 star reviews online posted by many disgruntled customers, reviews that highlight exactly that, the staff's rude disrespectful ungrateful behaviour. Never had this experience any where else before. Hard to believe. The whole thing is absurd and appalling. read more

The best part about Hillstone is the sushi. It's amazing. Probably the best thing on the menu. This location isn't as good as Houston down the street because they don't have that Woodfire grill and just the food just doesn't taste the same broccoli seems to always be overcooked or undercooked at this location they try to rush you a little bit so they can turn the tables over. They even have them manager swing by with the check and almost stand around waiting for you to pay overall it's good I would make a reservation. They don't have any outside seating. It's located in Bal Harbor shop, which is nice. read more