Slow service! Drive through backed up so we chose to eat in. Never have I waited this long. Relatively clean

Slowest bk I've ever been to, they don't care about timing, 3+ people in there and they don't answer the speaker quickly

If I could give them a zero star I would I went there few weeks back late one night on the way home I ordered my food and I waited for over 45 minutes inside and some black lady comes up with her kid and she gets her food faster than me and when I had asked after 20 minutes and they said said cracker u will get ur food when it done then finally when I got my food the order was wrong and they refused to correct after I showed them my receipt with what was supposed to be the right order and they just said we don't fix it for white folks read more

"Could the "employees" at this location BE any louder"? Sprawled all over the counter texting while tables and chairs are askew AND filthy as was the floor. The franchise holder of this location needs to send someone there incognito to see the laziness and yelling from the "crew" "Would you like a little attitude with that burger"? 10/23/24 midday, I was the only patron read more

The service is so terrible here 100% of the time. One time I waited 25 minutes for them to give me my food and they gave me the wrong order. This time the lady who took my order was being really rude and had a nasty attitude. They also charge 25 cents PER LITTLE PACKET OF KETCHUP. this place is a joke dont waste your time or money read more

34 minute wait in the Burger King drive thru for two chicken sandwiches and two medium fries. I'm never doing this again. And of course, the food was cold. read more

Burger King - french fries in a paper bag - Fast Food Near Me - Vero Beach, Florida

If Burger King Corporate had any brains, they would shut this location down. Somehow, paying $ 6.50 + tax for a Whopper with cheese isn't a good value. It's obvious that the ownership can't keep enough staff to actually run a drive-thru lane. You place your order at the speaker that you have to repeat about 3 times, get up to the window and wait to pay, then you have to always pull forward and wait again for someone to walk out with the found. I tried going inside to a remodeled dining room, which was nice, but the same slow service. I worked at BK as a kid and I could push the food out faster, fresher than this crew. I know what the problem is but I can't verbalize it due to politically correct concerns. read more

After ten minutes of sitting in front of the drive thru intercom with no one talking to me through it, I went inside. There was a line in there, so I gave them the benefit of the doubt. Bad idea. From the look of things, the staff in the back weren't really making any food and didn't seem to care about their customers. I had to drive to a different Burger King to get some actual service, and so did four other people in the line. One guy at the front of the line admitted he was standing at the counter and waiting for his food for twenty minutes. That's just downright horrible service. My advice is that they hire more workers who actually want to make money. Maybe some managers to keep everyone in line, because this is just awful. I don't plan on going here again, which is a shame because the other Burger King is twenty minutes out of my way whereas this one is three minutes closer to my house. read more

This is without a doubt the worse Burger King I have ever been in. The only menu on the wall behind the counter was for chicken. There was NO organization or order to the entire operation. I will not ever go to this location again and strongly advise others not to go here . After 15 minutes of disbelief, I walked out and went to the Burger King near 20th and US1, which was fine . They indicated they had heard numerous complaints about the one I had just left. I would not eat here if it was free . Corporate should review this operation as it is in a key traffic location. I have heard others complain about this place as well ! I'm Wm Wolfe read more

This place is getting run down. The order menu at the drive thru was out and the monitor screen for your order is out. Apparently they are always short staffed and have to pull around and wait for them to bring the order out to you. It used to be nice friendly place 5 years ago but it has declined to where I will not return. read more

I usually like BK for their flame broiled burger but the management at this place is lacking. Several times that I visited here, i given an excuse that "We ran out of fries. But you can order the sandwiches." How could a fast-food restaurant run out of food or supplies? Many times I drove by, the parking lot and the drive through lines were empty! read more

This review is for the 2 ladies working yesterday afternoon. I was so embarrassed when my car stopped working in the drive thru lane. I had no clue what to do and the two woman came out and pushed my car through the drive thru into a parking spot. When I finally got my car working again they peaked their head out to make sure I was okay! Stand up women right there! I wish I had gotten their names, but they made my day by just jumping in and helping! read more

I swore I would never order anything from Burger King again after a horrible experience in St. Cloud, Fl. Well I did it again and their wrap was like eating cardboard. Doesn't do any good to notify BK Corporate! Tried it! read more

What an outrageous experience I just had at this location. The employees all acted like they were totally inconvenienced and sneared while helping us. People at this place need to re-evaluate their outlook on what a job even is, wow. Def stay away I'll never go here again. read more

Bad experience here with this BK, the ones in Sebastian or down the road in Vero are better. This one has poor management, they treat customers poorly and/or discriminate. I paid on my app and then they did not have what I ordered when I got there and they wanted to give me something of much lesser value, it was their fault not mine that they were out, the manager was not at all nice nor was the employee who refused to listen to me. I had to complain to the BK app people. Nonetheless, the bad experience here does not make me ever want to go back to this BK ever again. When they first opened this BK, it was good, but now has bad management and is the worst. How can you treat other human beings the way I was treated? A much noticeable difference at other BK's than this one. I would never go back here! read more

This place is the worst of the worst. HORRIBLE service. For the most part it is non existent. They won't even acknowledge you. Horrendous wait time and the bathrooms are filthy!!! I don't know how this place can even stay in business. read more

I will seldom bad mouth a place but this Burger King has got to be the worse run in Fl. Complete lack of management! Everyone there looks lost. No one smiles, they act distracted while joking and carrying on in the back. You get ignored when you first arrive and then it takes forever to get your order. Last time I was there, I left after waiting about 15 min just to take my order and went to Subway close by! read more

Terrible BK... slow staff, incorrect order been here several times doesn't change time for Wendy's

The place is clean that's about it. Way under staffed, took just short of 20 min to get 2 breakfast sandwiches. Utterly ridiculous!!!

They were very unprofessional I sat at the Drive thru window for over 15 minutes just waiting to pay for my order and when I received my food it was put together poorly and there was someone's hair in my food! Absolutely disgusting! read more

Burger King - a hand holding a cheeseburger - Fast Food Near Me - Vero Beach, Florida

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Just bought a whopper and a large fries, the most rancid thing I ever put into my mouth.The fries were cold as dog nose and rancid as heck. The burger was COLD not even tempted! read more

Restaurant was empty for breakfast. This should have been a sign. Slow and menu change is not for the better. I've been to this Burger King many times over the years. No more. read more

.................... Worst Burger King I've been in in a MILLION GAZILLION Years. We ordered 2 Whoppers. "No Lettuce or Tomato on yours?" Nope We went up to the counter and confirmed this with the cashier. She said you would need to ask for that. Look at the picture! Do you see Lettuce and Tomato? I thought. Next, Drinks. My Sister wanted water. There was an empty photo and it was broken off the machine. I tried that and............. NO WATER! Not Even Ketchup. We had 10 chicken nuggets. Someone needs to keep count because we got 13. Never go here. read more

Burger King - Shame on u, Thumbs DOWN!!!!!!!! - Fast Food Near Me - Vero Beach, Florida

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Ugh. They have 2/5 deal including whopper's but not impossible whopper's :-( ordered anyway them noticed tables are dirty and sticky. No napkin dispensers. They charge extra for condiments? Very busy here. I won't be returning. Ever. read more

Needless to say we'll never return to this restaurant. Stopped in this restaurant the other night. It looked clean. The service was ok but when our order came to us we were disappointed. Burgers were cold, fries were cold and the drink dispenser could use a wipe down. Our one kids meal was incomplete. It's not the Burger King of old. Judging by the staff I wouldn't want to send back anything. read more

If I could give it a zero... I would. There is nothing good about this place. It's dirty, unfriendly, super slow and they have never gotten my order correct. I did drive through the first couple times because my dad really wanted it. 15+ minutes in the drive through with maybe 3 cars in front of me. Unfriendly people behind the speaker and unfriendly at the window. They either didn't make the burger right or forgot something. Went inside and was so grossed out at the facility. Again, unfriendly people at the register, had to wait and I was the only person at the register, and watching them run around like they had no idea what they were doing. Of fries, weak drink, and again, the wrong item in my bag. The choice to work there was theirs. The choice for me to eat there mine. No worries though, I will NEVER EVER go back to the disgusting unfriendly place again. Surprised nobody in my family didn't get sick. Stay away!!! read more

Tonight at 11:45 I went here and order 4 whoppers with cheese. I jokingly told the workers please I know it's late but can I have them warm. Lol. She replied and said of course fresh off the grillers!! I didn't believe her because it was 10 minutes until closing but I proceeded anyways!! Haha!! But to my surprise the sandwiches were hot and fresh!! Keep it up the quality has definitely changed since under new management!! read more

Customer service was terrible and also found a hair in my food.. so yeah not so greAt BK

I agree with the only other post here...this location is horrible...even the service is unacceptable and I used to work for Burger King (many) years ago. This level of service would never have been allow in the one I worked at...never! I like the one on US1 1000 times better, that one is modern, it has a sitting area (comfy cushioned chairs and a big screen TV with free WIFI! :) read more

The last time I walked into a Burger King must have been 10 years ago (I don't like fast food) and when I walked into this location I felt like I had gone back in time. This location is awful... old, outdated and just depressing... the service was exactly the same... awful! I highly suggest you don't go ... I think Burger King as a brand is cool... but this place just destroys the brand. read more

If you want your food made by and served by The Walking Dead, then go to this place. These people are dirty, scary, and even smell. The manager was coughing and sneezing behind the counter. I'm sorry but this place needs to get its act together. I had not gone here in a while because the last time the place was filthy. This time I walk in and it was terrible. The registers were not working and so they told me they cannot serve me. Workers were out in the parking lot hanging out around a car smoking. It was bad. Hey Burger King listen up....pay a little more and get nice clean looking people. Tell them that they must come to work looking clean. Go take a look at Chick Fil A if you need some help understanding what I am saying. Well just drive out to McDonalds by 95 and see what I am saying. Gee...it isn't rocket science. read more

Visited this BK on 4/16/18. Restrooms and dining room were FILTHY. Had requested dine in, but ended up taking food outside and ate in the car. Food was ok, but wonder what the kitchen area must look like if they don't bother keeping public areas clean. They had "wet floor" stands throughout which was a joke because it was clear the floors were filthy. There wasn't an attendant wiping tables after customers left. Truly the dirtiest fast food restaurant I have ever come across! read more

Nobody in the drive through, only me inside ordering, stone cold fries and Whopper. There where 4 employees doing ?. This place has gotten bad reviews and nothing has changed. I wonder why? Busy intersection/hungry people. read more

Saw one of the employees eating the fries while working. Two of their mistakes benefited me, gave me more change then what was due and gave an extra nuggets. However, it's clear they don't pay attention. Also the drink machine was out of almost everything. read more

Ordered a whopper with bacon and bbq.. The girl couldn't figure out how to add the bbq sauce to the order, but said she knew how to add the bacon. Alright, possibly new..?? Then asked for bottled water... The multiple people behind the counter had no idea where to find more water, the guy in the back managed to know.. Service took forever even though I was the only one in there. I head down the road because at Mach speed since I was running late thanks to everything happening inside BK.. Guess what.. I have Bbq sauce and NO bacon.. Seriously?! read more

I went here last night for the first time in years, since ALL of my last three visits ended with (tmi alert) all night affairs with my toilet bowl. From both ends mind you. My stomach only reacts so violently when the quality of the food is terrible. There's just a bunch of kids working there and I wouldn't be the least bit surprised if that burger had been sitting out for hours. Never again will I visit any fast food restaurant, I can't stomach it anymore. read more

I went to Burger King today and ordered a crispy Bacon and cheese chicken sandwich meal when i received it there was no bacon or cheede on my sandwich even though the receipt charged me for bacon and cheese. I took the sandwich back up to the counter an showed them so the threw my sandwich away and said they would make me another one. So 20 minutes later still no sandwich so I go back up to the counter and ask for a refund while waiting for a refund the kitchen staff is laughing about the incedent. well never go back to this location. read more

At 0522, 22 Jan 2018 order# 524. My fish sandwhich was burned and hard. Should have never been served. Tried to file a complaint on line and you can only do if it was on line order. I should not have to make a second trip back, they should correct mistake by delivering. Such a shame as the girl at the window was wonderful. read more

I went thru the drive-thru, ordered a Sriracha Club sandwich. I then gave one girl at the window a $20.00 bill. Another girl gave me my order and I continued onto work only to realize that no one gave me back my change. When I contacted the Store, I was told " oh I just counted out her drawer and it came up even. First - I went thru the window at 12:55 pm, the height of lunch hour. Got back to work at 1:10 pm and called immediately. Who counts out a shift drawer at 1:15 to 1:30 on a workday?? Than normally gets done at the end of the shift. Watch your wallets people - there is a thief in the house!!!!! I will NEVER go back to Burger King again!!! Suzan Colley Vero Beach, Fl. 32962 read more

This BK has ALWAYS provided perfect food and service to me. I drive by many restaurants, as I live very close to the Vero mall, so I have many choices. I was bummed when they closed for remodeling, HOWEVER, the "new" store is beautiful, the service and food are perfect in this very competitive market. I met the manager (as she was clearly keeping an eye on every aspect of the operations), Kimmy. She, and the rest of the staff were outgoing, friendly, and served exceptional food for a "chain" restaurant. Trust me, people - check this place out. It has had an entire makeover, and you can't beat the value. IF you have an issue, folks, why not call the store before leaving a negative review? I'm confident they will do everything possible to make it "right." And, NO, I am not in any way affiliated with BK, nor am I friends with anyone at BK. I just appreciate good, fast food, and courteous customer service. read more