That was one of the best whopper meal I had in awhile not sure what changed but keep it up

Came here around 3 PM on a Monday. Huge mistake! Where do I start? No Manager on duty, tables filthy , floor dirty, garbage on floor, trays still on tables, soda machine screwed up, serious lack of staff hence the Now Hiring sign at the counter. I overheard the teenage worker say " I got a 15 min Drive - thru wait". He wasn't kidding. It was backed up about 7 vehicles. Horrible. Besides looking outdated, this has to be the Worst BK I've ever been to. You have to be an Idiot to want to work here. Once again, they are Hiring. Avoid this place like the Plague, do yourself a favor. I am thinking about calling corporate, yes it's that bad. read more

I think this Burger King is nothing special. This is easily conveniently located off Crow Canyon, off of 680. I came here to get the 10 chicken nugget deal for $1. How can someone say no to 10 chicken nuggets for $1? So, I haven't been to BK for awhile or many years. I don't like their Whoopers or any of their burgers either. I got a Whooper here as well so my husband could try it. BK food is eh. The interior of the fast food chain hasn't been updated, seems a little dinky and older. I didn't think the cashiers were particularly nice or mean, they seemed indifferent. They didn't care and seemed annoyed with their jobs in all honesty. Service and speed was okay, but would prefer it "quicker" for fast food. Overall, if you are a BK fan, this is conveniently located in San Ramon so come here. Parking is usually easy here. read more

The new remodeled restaurant is beautiful! And there are two ordering lines which should speed things up. We used the coupons you get in the newspaper and order the deal with two chicken sandwiches and two fries, which were all piping hot and delicious. There was a little order mix up with the car ahead of us and that slowed the line a bit. The cashier apologized profusely to us for wait. We assured her "no big deal!" There are bound to be growing pains whenever the process changes (2 drive lines now instead of 1). The staff is doing the best they can. read more

Took exactly 1/2 hour to receive my order in store. Cashier was very crabby and rude to other customers. I order thru the kiosk, which told me to pay the cashier. Then waited 25 minutes and finally asked where my order was. They hadn't made it because I hadn't paid yet. Avoid this "fast" food place until they make some changes. read more

The food has gone so down hill sadly and we waited for over 35 minutes in the drive through line with only 3 cars ahead of us. Once we got there, our order was wrong :( read more

good deals and fast service. love the new renovations the place looks great! i'm not a big chicken person but i love their chicken sandwich

Tried to get in this morning about 10 AM but the counter is closed and the place is locked up. It is a drive-through only now. Weird but very sad. It looks like they are the last ones left in the restaurant biz fighting Covid all by themselves. This place has always had a severe problem with retaining staff years before Covid. Well. . . whatever. Fortunately there is Carl's Jr. across the street, Peet's Coffee, and Panera Bread. MIckey D's is on the other side of the highway. read more

I'm not sure why this place gets bad ratings. I've been coming to this location for nearly 3 years and they have always done me good. Never had any issues with food quality either. What drove me to writing this review was the genuinely kind voice on the other end of the drive through speaker. Thanks read more

as a franchise store, i think burger king is not bad. the chicken sandwich is great, chicken is so tasty. the burger itself ( whopper ) is also great. basically this store not bad at all, it is quite clean compared to other franchise stores, but thing that needs to be improved is service. smile and greeting are must, i think... read more

Burger King - Whopper... - Fast Food Near Me - San Ramon, California

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Got my order wrong. By the time they fixed it everyone else in my group had finished eating. Gave me an attitude when I requested a refund (We had to leave and I didn't have time to eat). read more

Look, I get it. I understand that when the corporate knuckleheads decided to start selling the exact opposite of what every member of every Burger King store's "Crew" has cherished as hallowed, namely the flame broiled beef patty, one can expect a certain amount of resistance. But outright sabotage? And what did the fries ever do to you? Let me explain... As a gout sufferer I'm necessarily vegetarian. My favorite burger of all of them has been the Whopper. With cheese, large fry, ditto on the Coke. When I gave up meat to, you know, be able to walk again, I thought I would never taste my favorite burger, a Whopper. With cheese, large fry, ditto on the Coke. Again. Imagine my surprise when Impossible arrived, shook me by the collar and said, "Dammit Bruce! You can have a Whopper. With cheese, large fry, ditto on the Coke. Again. And by Grabthar's hammer, by the Sons of Warvan, you will!" Now imagine my disappointment when upon carefully retracing my long forgotten path through the faintly familiar drive thru and pulling up to a place to place the order I thought I would never again place, and after asking timidly, "Is it truly possible to get an Impossible Whopper? With cheese, large fry, ditto on the Coke?" And then dutifully and tearfully and gratefully pulling up to the second window. And receiving the prize I did not think I would ever again deserve. And upon taking the bite into what was once heaven on Earth to me. Only to find the burger to be cold! Not tepid. Not heating lamp warm. Certainly not sizzlingly hot. Nothing like the video on the Impossible website at all! I resigned myself to my fate. After all I deserved this. It's my fault. I'm the 4.7%. That have naturally high uric acid levels leading to a crystalline build up in usually one of the big toe joints. Crystals that form in the shape of microscopic needles which then embed themselves in the toe joints and surrounding tissue creating a pain that older overweight hospital nurses as they gave me a second morphine shot, have told me was the closest I would come to giving birth. No no no. I deserved this cold Impossible burger. No I get it. Impossible. Ha ha ha. So resigned with my "impossible" fate never again to taste another hot juicy Whopper With cheese, large fry, ditto on the Coke, I reluctantly took a few fries out and like the vegetarian I have become, took my punishment and slunk off to a dark corner. Like Gollum with a fish. Only to find that the fries were cold too! How can you screw up cooking an Impossible burger? It turns out you actually can't. They are engineered to be idiot proof. But you can if as part of the "Beef State" you intentionally intend to sabotage this heaven sent breakthrough. And only a Burger King crew member would know how to do that. By building a cold Whopper With cheese, large fry, ditto on the Coke. On purpose. Touche Burger King crew member. Touche. You may have ruined this one. But I'll be back. Oh you can bet I will be back. And this time I won't just ask for a Whopper. With cheese, large fry, ditto on the Coke. I will also ask for the only thing more powerful than a conspiring Burger King crew member. The only thing you fear more than the certain demise of your beloved beef patty. A Burger King manager. "Live to Bite Another Day." read more

The person who took the order and gave the food was very rude and had bad attitude. He also forgot to give us our drink. The chicken burger was not made well at all. The chicken was very dry, over fried and so bulky that my son could barely bite into it and finally didn't want to eat it. Overall very dissatisfied! read more

The days where Cinnabon can only be found at the mall are long over. You may now enjoy these wicked treats by visiting a BK near you. With the new marriage between the King and Cinnabon, I was suckered in to give it a try. At the front counter you'll find an acrylic case filled with Cinnabons. It does an effective job of enticing customers to give these a try. However, my assumptions were incorrect. These were for public consumption and not just for display. After paying the bill for four Cinnabons, there was a long hold up. Packing these into boxes shouldn't be difficult I thought. What could be the problem? As I stood there, the cashier started pacing back and forth from the register to the kitchen. After several iterations, he finally boxed the goods and threw them next to the heating lamps where all foods go prior to being packed into bags. He then went back to the kitchen and reached for the boxes and placed them in the microwave. After the microwave beeped he placed them back under the heating lamps where they were prior. He then makes his way back to the front and packages the Cinnabons into a bag. I must add that all seemed to be in slow motion while watching this guy go to work. What is this? Is this a one man assembly line I'm seeing? On top of that, I thought these Cinnabons were for display only. There was no turning back now. I could've asked for a refund, but after seeing how difficult in preparing these that would just be rude wouldn't it? I might as well buy canned Cinnabons at the supermarket where you can bake them at home yourself. read more

Short staffed but very friendly. The drive through is long during lunch hour and they close the lobby because of short staffing

Too many problems ...understaffed...Cold food....accepts orders then deletes them...angry customers...wait time is at least fifteen minutes...closed at 1:30pm because you ran out of food???? read more

I've been in here before, but it was nothing like today. It was super busy about 11:45. There was not enough help and there were people standing around waiting for togo orders. The larger brunette woman was constantly complaining then she starts telling everyone they were running out of napkins, then she goes into how she doesn't want to be there as shes serving the drive thru window. The drive thru was way backed up and the restaurant was only getting busier. The rest of the crew remained calm, on the outside, and just did the best they could. Where was the manager to help his crew? Mistakes are bound to be made in this type of environment. My daughters hamburger had cheese, very unwanted. Other than the larger brunette woman everyone was great. read more

We have gone to the Burger King in San Ramon on Crow Canyon Road 3 times recently and it was the first time in a long time because it is not our place of choice. The only reason we went in was because they advertised that they carried the Chase Hudson meal. Every time we went in they acted very unprofessional and acted like they had never seen the add regarding the meal. The sandwich etc. was fine the service was not so good. read more

Place is ok but they are not honoring there 2 for 6 tv ads. When you ask it's 2 for 7 and no drink. Ripoff!

This is one of the most inefficient burger kings out there. The drive through takes forever, ordering from inside takes forever. The food takes forever to prepare. Nobody knows what they are doing. The restaurant appears to be run by clueless people. read more

Omg?!? Who is this poor young man working on fathers day with no help?!? Somebody give him a god damn raise or at minimal a $500 gift card. Poor guy was working on father's day manning the drive through orders and handing out food and front take out all by himself. I dont know if management put him working by himself or his crappy co-workers called out. The drive through took about 30 mins from order to food in hand, and i seen multiple customers back off the drive thru because they sat there after 5 mins and the cars didnt move. I personally was pretty upset at how slow the line was moving until i seen how hard this young man was working. Where was management to help him?!? read more

One star to the ONLY two crazy hardworking employees onsite. Zero to the management or owner of this location. How the heck you have only one employee making/preparing the food and one taking the food order for both drive thru and dine-in/ take-out, packing the food and serving the food? Lines were crazy, full of people waiting for their orders to be taken. Definitely not coming back here even if I can have it my way. read more

Quite possibly the worst run and slowest fast food restaurant in the entire world! At 1pm, AFTER the lunch rush, waited 10 minutes in the drive thru line to place my order. Then another 15 minutes before getting food at the drive thru window. Never again! read more

Glad they have vegan entrees! Not fine dining and their employees are mellow. They should be organizing and getting newer equipment and more new menu items,specifically vegan options. Not worse than most fast food. read more

We came here to get a family bundle, and from the start the lady who took our order was rude like she didn't want to take our order. We didn't think much of it but it wasn't only the lady who was like that. One of the younger cashier girls was packing our food and to the customer behind us she was friendly but when giving our food she basically threw our bags on the counter and just walked away without saying a single word to us. We get in the car and check our order to see there is no sauce so we had to go back in and ask for some. HERE IS ANOTHER RUDE MOMENT FROM THE WORKERS. We ordered the $20 family bundle and we asked for sauces and they give us ONLY 2 sauces. We asked for more and they just flat out ignored me and did not give me anymore!!! Will not come back here because it just ruined our morning. read more

sometimes going there Their customer services and knowledge about the products it's mentionable . Ariana & Patric actually add me as a regular customer because Ariana introduced the Caramel Frappé ,and it's awesome Guys try it once you will never forget it ...!!!??? 110% recommend read more

Yes, your sponge bob commercial is off the hook funny ("I like square butts and I can not lie....look like a telephone book inside") haha but their food is less than desire-able! Eeeek! My team mates and I came to this BK in between our softball game to pick up a bite to eat and to my surprise, all of their burgers are pre-made, assembled and then microwaved hot again. I couldn't help but notice this because we all ordered the food to go and stood at the counter and watched every burger assembled then "Nuked" for about 30 seconds and then placed in our bag. Where can I get a decent burger these days.....oh yeah its called In 'n out! read more

as with mcd, Bk is becoming my default fallback for cheaper coffee. brew: seattle's best (sm. 1) -ok, about same as starbux, -no problem with parking -sometimes friendly service. read more

My go-to Burger King in the East Bay. Their Chik-King(not the spicy) and Jalapeno Poppers are my favorites. I'd also like to add that they upgraded their ranch sauce in terms of flavor. It has a more pickle-y touch to it. I effin' loved it. read more

King, if you're reading this, you really REALLY need to change the fry oil at this location. I know the economy is bad, but if I'm going to pay $6.49 for a "value" breakfast, I expect my tots to be fried in grease less than 6 months old. My stomach is churning now from eating a tot that tastes like deep-fried-everything. My only consolation is that the employees are hopefully forced to eat there. I blacklisted Carl's Jr. across the street and now I can add Burger King to that list. I guess next time I'll save money, time, and cut straight to the chase, down some ipecac, and vomit into a bucket. read more

Can't cure a craving like a double whopper with cheese extra pickes and extra onions. Wash it down with a strawberry shake! Sure Habit is good and in/out is too. But BK is the king! read more

Drive thru closed. Walked in and there was a long line. Workers were slow. People in line looked frustrated. Left and went across street to Carl's Jr. and was in and out in less than 5 min. read more

Worst service ever. i feel inclined to inform you by writing my 1st review! The lady misunderstood me when i was ordering. when i tried correcting her she told me that I was wrong. That I told her something else. Not that she misunderstood me. No. i was wrong! the customer! i let it go and get to the window and handed her my card. i look over a minute later ovserving her waving my card at me like im a dog waiting for a treat! she didnt say anything. just waved it at me with an impatient attitude! whatever. when i get my food she had already finished taking the other persons order that was behind me so she was free to greet me off with appreciative words. i grab my food and she turns away quickly. no "thank you" or "come again" or "sorry for the inconvenience". Rude! ill take that as they dont want my business. last time i go there! Horrible burger too. read more

It's Burger King. Noting too great about this place. I come here for a quick bite to eat if I'm on the go. Food is just blah. Not out of the world. I do like the fries better than Mc'Ds. Service is pretty quick and inside is pretty clean. Maybe teach your cashiers to be a bit friendly. read more

Burger King - Goodness in a bag - Fast Food Near Me - San Ramon, California

Fast food?!? Per their own flashing clock, 16 minutes and 35 seconds to make an Impossible Whopper, a large order of onion rings and an Oreo shake. Painfully slow. read more

My family and I have gone to this Burger King location about once a week for several years. In all of that time, there have only been a few times where they got our order wrong. We're always friendly and polite with the staff (working in ANY kind of retail environment is not for the faint of heart), and usually receive the same high level quality of customer service. One guy is always so friendly (I'm going to have to get his name), that I swear if I ever win the lottery, he'll be set for life. lol! Burger King has great food for the price. We've never run into a problem with the way our order has been prepared. I also have no problem with employees with accents...I just need to be able to understand them, and I've had no problems with that at this BK location. As fast food places go, we're very happy with this Burger King location. read more

This place is sometimes ok, but don't go through the drive-thru. On three separate occasions (you would think we learned), they have forgotten our order of chicken nuggets. Of course, we did not find out they were missing until we got home, too much trouble to go back for $1 nuggets. Food is ok, typical BK uses microwaves to warm food, which sounds a little questionable to me. The frozen cokes are good. Parking lot is a little cramp with tight spaces, might be hard to find a spot during lunch. Their new fries are good when hot, nasty when warm or cold. Don't park in the spaces near the beginning of the drive-thru, cuz once there's a line at the drive-thru, you may not be able to back your car out (cars in the drive-in line won't be able to move forward or backward to let you out) . Dumb parking lot design. read more

Since the demise of the Danville Burger King, this is the closest branch to me and I have to say they are really on top of it! Ordering was a breeze, wait time was as expected for an order to go and the end product was really great. Usually my whopper's tomatos are greenish or unripe but these were pretty decent. I will definitely use this drive thru again... read more

I NEVER use yelp but this was so bad I HAD to come and tell you guys my experience!! Either they don't like me and purposely do stuff to my food or they're just plain crap there. I just ordered $20 worth of food and got 20 lbs of salt on my fries!! I couldnt even feed it to my family. My kids couldnt even eat it and spit it all out. Hot dog was worse than a 7-11 Big Bite, and the $1.50 10 piece nuggets was so dry and old it was fed to my dogs (well it pretty much was dog food). The Caucasian drive thru lady was even giving me an attitude when i asked for TWO sauces (bbq & sweet n sour) for my nuggets. I was nice to her the whole time! But the heavy salt on fries was pretty messed up. not a good experience for anyone especially when the kids are spitting our your food.. oh and our dogs. lol NOTE TO OWNER: Please message me if you see this. read more

Would give a zero rating if I could. I ordered an original chicken meal. Said I didn't wAnt lettuce. All I got was a patty on bread, no tomato, no onions, no Mayo! it was a to go order so didon't see it till I got home. They are A waste of space in thAt prime location. Hope a Chick fil A opens there ! read more