This is one of the worst BKs I have ever been to. Do yourself a favor and go to the very clean, very service-focused McDonald's across the street. That is what I ended up doing after waiting 15 min in line...with only a couple and one other gentleman in front of me. The kitchen looked like it was in chaos and the manager looked overwhelmed. This is a poorly run establishment and the corporate office is no better. I reached out to them to alert them about the situation and no one responded to me. That is a telltale sign that this is how they do business. Do yourself a favor and stay away... read more

I don't ask a lot when it comes to fast food. I know it is going to taste like grease and regret but we eat it when we are in need of a quick bite on the go. What I do ask for is fast service and hot food. This latest trip provided neither of those things. When we pulled into the parking lot there were 2 employees hanging out near the entrance, smoking and goofing around. Those two employees remained there the entire time we were there. We went through the drive-thru and ordered 2 sandwiches, a french fry, and a drink. When we got up to the window the employee took our payment and had us park our car...why? We didn't order much. We pulled up to the front and parked next to another vehicle with a mother and daughter also waiting for their food. We waited for 10 minutes for our food to come out...fast food should be faster. When we got home and opened the bag we were greeted by lukewarm sandwiches and cold, tasteless, barely-cooked french fries. Fast food is not hard! Quit goofing around, commit to doing the job you are paid to do and prove you deserve the $15 y'all are constantly begging for! This is the worst fast food restaurant in our area and if it wasn't for my husband insisting that "next time" will be better, I'd never get food from here again. read more

Burger King - Had to park and wait for our food to be brought to us. - Fast Food Near Me - Cromwell, Connecticut

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This Burger King Location is horrible disgusting food expired sauce and rude staff if you want a good experience go to a different Burger King location instead of this one read more

Attitudes are in need of a major adjustment. Rude and nasty when you get your food. You ask for separate orders ( especially for just two ) and they get defensive and rudely say ' we don't do separate orders, we never do. Stinks it's the only one in the area, and they lost service big time read more

Burger King - Fast Food Near Me - Cromwell, Connecticut

This Burger King is in a strip mall off busy Route 372. Access from I-91 is quick as it is only one block from the highway ramp. This restaurant is about average for the chain. The interior is getting a bit drab and it's probably been a while since the last renovation or update. Food and service were okay. read more

Burger King - Whopper combo - Fast Food Near Me - Cromwell, Connecticut

I wish I checked here first. This was a horrible experience. The burgers were warm/cold, cheese not melted. They wouldn't substitute a coffee for soda, other Burger Kings do it all the time. Also, asked for a zesty sauce and was told there's a charge! North Haven Burger King is the best!! read more

Fries were burned. Asked for no onions on the burger but got them anyway. The Cole tasted "off". Parking lot was empty around dinner time on a Saturday and now I know why. McDonalds is right across the street. You're better off there. The staff at this Burger King was friendly though. read more

Burger King - Fries taste burnt or like the oil is old. Go to McDonalds. - Fast Food Near Me - Cromwell, Connecticut

This Burger King is in the same parking lot as my office so decided to drive thru for a cup of coffee in the morning. At 7:30 am the place looked abandoned. The order system in the drive thru was taped together with duct tape. After about 3 minutes, a voice came on to tell me, "I'm sorry, but this store is closed right now". Wouldn't it make more sense to place a sign at the drive thru explaining that? And if you're closed, why are you there? I won't be going back....not even for coffee. read more

Awful. Went there at like 2:00 and the staff had no idea what they were doing. I ordered two burgers and fries and they didn't put in a burger and are yelling at each other in the back. I got a sundae and they just poured vanilla ice cream in a cup. Don't. Go. Here. read more

when i neded to go to the bathrom the door was locked with nobody in abed when I finally got in the doo wouldn lock and they had ranch,mustard and ke on the hamburger when I said with sauce please read more

I placed an online order and tried to pick it up. The worker refused to make our food. She also refused to give her name. Don't waste your time here. read more

I was served a raw chicken sandwich. Tried calling the store but they keep their phone off so all you get is the busy tone. Called the corporate office to have the manager or district manager call to help but that was two days ago. Horrible experience, and I don't think they give a shit about how dangerous it was serving me what they did. McDonalds is right across the street. Will always be a easy decision to say NO to Burger King now. read more

If you held a boom stick to my face and told me to order here again or I die, I would literally spend the next 15 seconds figuring out my last words. Disrespectful employee at the counter who makes up their own rules, literally giving me a hurry up gesture as I order (I was the only one inside btw). God I wish I could get a copy of that security cam footage! They could not wrap their heads around 1 sandwich order that "the manager ok'd". I think they were just annoying me until I left. Which I did. Endless Spanish arguing being yelled across the back, something about a scheduling issue. Floors and counter that hang onto your shoes and hands better than super glue (more than "movie theater floor" level). I can't. The franchise owner must want this place to fail. I would actually pay $100 to every car in the neighboring Starbucks drive thru during the Monday morning rush to run over my right foot before I'd go back and deal with that one lady at the counter again. Yelp needs to update so we can give zero stars. Maybe even negative stars. For the record, I've been in the area for 6 years and every experience I've had here has been bad, but this was the straw that broke the camels back. Team McDonald's from now on for a quick meal. Convenient that it's right across the street! And the service at that MCD is awesome! RIP to those who ever deal with this BK's staff read more

Been here 3 times. Everytime I go its the worst service I've had in any fast food restaurant in my life. I live and town and like burger king. They straight up ignore you because they dont want to wait on you. 5 people on staff. 1 person working. 4 others doing nothing. Its almost comical. Gave it 3 tries. Wont ever go back. read more

Very disappointed in the management of the establishment. I tried to redeem a coupon for a free whopper on my mobile app and couldn't get it to go through, so I went into the store for assistance with it, and no one in the store could help me and although the code said to redeem it at the cashier the GM was unwilling to redeem it or otherwise make it right. read more

Absolutly horrible place to choose when you want something to eat! In a rush or just in the mood for a simple 'fries and a shake'... Dont! They seem to be very consistent on one thing, EFFING UP THE ORDER. Every single time I come here! I regret coming here after each and every time. Something needs to be changed here by management or the owners. Also another important idea: When reviewing applications to people who want to work at Burger King, applicants should be able to furnish a real High School Diploma and be tested on READING A SCREEN that displays simple orders in English! I'll Never come here again and I will NEVER recommend to anybody that i know to come here. 0 out of 5 stars. read more

Terrible. I'm sitting in the drive through now over 15 minutes... Employees yelling at each other, swearing, sounds like they're out of burgers from what I can hear but nobody has come over to tell me anything read more

Boy they blew this breakfast for me, will be a while before my stomach can take another one. The grease was soaked in my sandwich as well as most of the tater tots. read more

Burger King - Grease galore - Fast Food Near Me - Cromwell, Connecticut

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Horrible. Untrained staff, slow prep, always out of menu items, and soda flavors. Off the clock employees hanging out in the dining room swearing within earshot of my six year old. This place seems to be worse each time I stop in. read more

So I used to go to this Burger King years ago, when I worked in Middletown and played volleyball after work. I stopped there after class at 7:30 pm, for old times sake. I place my order at the drive up, and they tell me they are out of burgers. OUT OF BURGERS?????? AT 7:30 PM???? WTF??? ISN'T BURGER YOUR FIRST NAME? I dove over to McDonalds across the street, but in retrospect I should have ordered 6 fish sandwiches, then driven off? What kind of poorly run place is this? read more

All I ordered was a Bacon, egg and cheese crissont. The crissont wad dryed out, hardly any egg or cheese on it. Looks like it was sitting for awhile before the gave it to me. Worst Burger King I have ever been too, DON'T EAT THERE !! read more

Note to the reader...I sent this review to BK Corporate a few months ago...figured I'd share it again. You should also know that i DO have a life...i just get passionate about these things once in a while: Although I tell myself I want to, it is not often that I actually go through with writing reviews of businesses that I visit. When I do, however, it is usually to address bad service or report unacceptable conditions. This one is different...My boyfriend and I were traveling up to Boston this past weekend through the terrible Tropical Storm Andrea. Choosing Burger King over McDonald's, as I usually do, we stopped to grab a quick bite to eat. I was a little discouraged as we approached the drive-thru window and could not read the menu options due to poor lighting. It was at this time we decided to stretch our legs, and make this stop a dine-in experience. Considering the fact that it was 9:45 on a Friday Evening, it was safe to assume that the place wouldn't be packed with hungry patrons. What I also didn't expect was the shockingly fantastic service that I was about to receive. Our order was taken by the cashier, who had suffered a recent injury judging by the sling that his arm rested in. He took our order with grace and kindness, and continued his duties without letting his injury inhibit his efforts. We received our food, and took a seat in the empty, but warm, dining area. As we enjoyed our respective meals, the manager (I would assume) checked in on us to make sure that everything was ok. Delicious, as always, our food was scarfed down within minutes, and we made our way to the exit. A farewell by the employees that included "Have a Good Night" and "Drive Safe Out There" escorted us out into the storm. As we got into the car, I turned to my co-pilot and said "That was the best Burger King Experience I've ever had! We have to write a letter!" So here we are...In my 27 years of experience at "quick-service restaurants" I cannot say I have been more satisfied with both the food and service as I was on Friday Night in Cromwell, CT. Thank you for finding these amazing people, and for giving us warm shelter on a stormy night. read more

This by far was the worst experience I've had at a fast food place. We went through the drive thru with only one car in front of us. We had to repeat our order exactly 4 times. Once we got to the window we were asked to go around and wait in the parking lot. 5 minutes later they came out with our food and of course we didn't have everything we ordered. So we had to go back inside to get it. Fast food turned into a 30 minute ordeal. read more

Second time I have tried to order at 10:30 and "our systems are down and we can't take orders". Either the management sucks and can't fix a reoccurring problem, or the management sucks and doesn't realize I saw their employees smoking pot in the parking lot rather than take my order. Either way, the management sucks and I should be happy I didn't have to eat any 'food' these morons couldn't make read more

This fast food place is the most poorly run I have ever seen. They are regularly out of items like ice, certain kinds of soda, or the ice cream machine isn't working. Wait times are very long even when it is not particularly busy. When I come to pickup orders here for delivery service nothing is ever ready unlike other burger kings I have picked up from. I'm not sure what the problem is here? read more

We walked in to Burger King on the Berlin rd in Cromwell CT on July 8,2019 at 9:44 pm to the workers at the counter talking and laughing with friends and not wanting to make a sale obviously!!! They were not real friendly and when we did get to order it took 20 minutes to get it!!! Very bad place I'll never go there again!!!!!! read more

Probably the worst fast food experience I have ever had. Everything that could have gone wrong, went wrong. We walk in and there is no one is working. There is one person working on the food. We were waiting for 10 minutes until 2 workers came in to take orders. They warned us that the ice machine wasn't working but we decided to get drinks anyways. The drinks were flat. It was altogether, a terrible experience. I will definitely not be going back. read more

My favorite Burger King; the staff is always funny and pleasant and have gotten to know me since I come once or twice a week or so. No major issues so far, pretty clean restaurant inside and out. read more

These people stink at their jobs. The place wasn't even busy and still managed to mess up a simple order. How do you manage that. Also I really hope automation takes over their jobs. Because they blow read more

I have never written a review but this place deserves zero stars if I could give 0 I would. It's always something with this place no ice, drive through isn't open, oh we ran out of that and it's not even like I go to this place often it's just the times I have. Like I said I'm not one to make a review but if you get anything from this don't go here. Just look at all the other reviews read more

If I could leave 0 stars I would. MARIA was the drive through woman and she was absolutely so rude and rolled her eyes at me. Also she told me 5 times to turn around and park in the front when there was nobody behind me. She seemed really frustrated that I wouldn't get out of the empty drive through field. I'm pretty sure I has to do something with their tracked line waiting time. Anyways, when she did bring me my food she rolled her eyes and threw her hands on the air didn't say a word and just walked away. This isn't the first time the aggressive staff has done this. I have finally given this place another shot and I swear, it's like the air in there is toxic. Everyone has this really disgusting attitude it's like they don't realize they are at work and cannot be this nasty to customers. I wonder where is management!!? Anyways, they make it so hard to find a place online at Burger King to actually send them a message and let them know. So I am doing it on yelp hoping that someone spreads to Maria at the very least!! read more

The service at this location is terrible. The last few times I have been there, the staff is slow. While customers line up, they stand around talking to each other. A horrible experience. There is nothing fast about this fast food place. read more

Had the worst burger and fries there today for lunch. Can't believe the place is still in business. Cheese wasn't even melted on the burger and fries were cold. Not worth complaining, staff doesn't look like they care. read more

When I went to place my order at the drive thru, the person working was unresponsive for a long period. She finally took my order, but did not confirm it after I stated my order, so I drove up. When I got to the window, the associate was not there right away, and showed up after a minute. She was talking on her personal cell phone the entire time I was at the drive up window. I handed her a coupon for my order, and she said she shouldn't accept it because I didn't mention it at the time or order (this was listed nowhere on the coupon as a requirement) She took the coupon and my credit card, and a couple minutes later came back with the food. She refused to give me a receipt, saying it was too late. So I had no idea how much I actually got charged. My ham egg and cheese croissantwiches were cold. I am extremely disappointed in the service I received, and will not be returning. Poor service can be expected here at breakfast time. I'd like to restore my faith in Burger King, but I just keep being let down. read more

Amazingly incompetent management. Came here for lunch, cars backed up out the parking lot from the drive- thru. Walked into store to be greeted by a dozen or so angry customers waiting for food. The girl running the register was disgusted with the manager barking orders like a drill Sargent. Took almost 20 minutes to get two sandwiches and a small order of fries. The manager, a Spanish woman, was clearly in over her head and needed support or training. Get your act together guys. read more

This is the absolute worst Burger King I have ever gone to. Despite it being so close to my home, I avoid it like the plague. The food is not fresh, the service is horrible and they stop breakfast 5 minutes early, and when asked to get it served, they act as though it's 10:30am. Don't bother going to this Burger King. The one in Berlin is so much better, the service is great and the food is so fresh! I repeat, DO NOT go to the Burger King in Cromwell. It sucks! read more

why does it show 6am on here and 5:30am on the door i would never come here again lady in side comes to door at 6am and says were closed how rude go to the mcdonald's across the street there nicer and polite read more