You can order at the kiosk at pay at the front but the problem is they make you stand there and treat you like your invisible. Waited over 20 mins just to get my burger. I'm usually patient, but it was rough. The last seemed tired from a long day, but I think she noticed my frustration and so, she treated me nice. If I had it my way, I wouldn't have gone here if it was going to be like this. read more

The Tik Tock had when the Dragon Ball was being released at the BKs and my son wanted to get every character in the dragon ball that was available out of the 6. He had me going to every BK to look for these characters toys until I located them all. It wasn't easy as most BK carried the same one at the same time. Also it's the first time my son had the mango peach lemonade boba that was available for the drink. He wasn't a big fan of them but at least he tried it. We would get the kids chicken tenders with the super saiyan sauce which was delicious like a teriyaki sauce. We found that they sell out fast as it's so good when word got out. The service at the Cromwell BK was excellent and helped me get what I needed. read more

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Great burgers!!! Food is not always fresh here depending on staff but for the most part it is and if you're in a hurry they are super fast! read more

Burger King - Fast Food Near Me - Cromwell, Connecticut

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I usually don't like to buy fast food because it's not good for my body, but considering the circumstances I needed a quick bite I specified a burger without mayonnaise. This was designated on the package as well. When I opened the sandwich to check, my no mayonnaise is request was slathered all over my burger. This is not the first time that this is happened and the staff don't take the time to acknowledge what is being ordered. Placed a mobile order and there were only two cars ahead of us in line. We ordered two burgers with two fries. It's not that hard to follow direction, or clearly it is, when a customer makes a request for a certain order. read more

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First time here at the Cromwell Burger King. Food was very fresh and Nelson at the counter was great at helping me sort my order out.

This BK was not attentive to detail. We ordered breakfast and asked for sodas instead of coffee because our son can't drink coffee. Without asking us what kind of soda we wanted, they just filled it with coke. We then asked for one Coke and one Diet Coke. They gave us two diet cokes!!!! The service was also SUPER SLOW and I placed my order on the mobile app hoping it would be a quick drive thru. NOPE! It wasn't. I won't be going back here. read more

The new SpongeBob meal is sooo good I love the drink and cheesy bacon tots and strawberry shortcake 10/10 would eat again

It's just... not good. The building is run down and the workers are overwhelmed. Fortunately I never come here unless absolutely necessary. Ordered a single Whopper plus a separate meal and it cost $20.91! read more

Burger King - Whopper - Fast Food Near Me - Cromwell, Connecticut

There were not many Burger King's around, but I can say that I've never been disappointed when it comes to the one in Cromwell every time I order my food it comes out quickly actually looks like what they have on the menu. The service I receive is always welcoming. read more

Burger King - Whopper - Fast Food Near Me - Cromwell, Connecticut

Stopped here on our way to MA and we were hungry. Food was ok but service was terribly slow!! It took forever for our food to come out. We each ordered the $5 meal so it was just chicken nuggets, small sandwich and small fries. How does it take almost 15 minutes? The nuggets were already cooked and just sitting there. The staff were ok. It was terribly cold inside so thankfully we took to go. Bathrooms were ok read more

I never expect great customer service when going out so I'm always surprised. I know it's tough working with others and personal life can be difficult. I get it. I've been to this location a few times and it's always been so-so service. Nothing to write home about. But this morning? The woman that took my order and served the food was rude and very short. It really turned me off from coming to this location again. read more

It is Monday and I just got food from the spot. I'm not feeling well so I did take out nothing is more disappointing than when you're not feeling well and you don't wanna cook and your food comes out bad. Overall, my fries on my sandwich was hot but I had a problem with my lettuce. I am very disappointed. I cut my sandwich in half and each half had a lettuce that looked like it should've been in the garbage I had to scrape it off just eat the sandwich. read more

Burger King - This is an original chicken sandwich with medium fry, and a drink. - Fast Food Near Me - Cromwell, Connecticut

Dont usually leave reviews in fast food places but felt I had to so people know to stay away. Terrible fries (worse than normal BK fries) and charged for extra sauce. Never has this happened. I asked for just one more and was told they would charge me. Is this a nee policy? hopefully not. Over all was normal BK experience nice staff but just so taken back that you charge for one more sauce. And please season fries better! Thank you! read more

This is a place NOT to go. The grounds are overgrown and dirty, the wait for drive-thru is diagracefully long, and my orders have never once been right!! Ask for heavy mayo and NEVER get it. Avoid at all costs. read more

Whoever is in charge of mayo distribution needs to get themselves checked by a neurologist! Both burger and chicken sandwich were COATED in a viscous layer of mayo. Mayo burger. Reminds me of why I don't eat at BK lol read more

Horrible and lots of attitude! I have only gone to the drive thru and experienced a very snotty person taking orders. Tone of voice is unprofessional and disrespectful. Copped an attitude when I ordered and she entered the wrong order. I politely corrected her on what I wanted. She was obviously pissed off and took it out on me. At window they basically threw the food at me, it was the same WRONG ORDER she initially typed in. I had limited time on my lunch break so I didn't go in to fix it. Gave it to my coworker. I will never go there again. Update: I mentioned my experience there and everyone I spoke with had similar experiences. read more

Have never been treated so rudely in my life, my large fry order was clearly no where near filled and I asked nicely if they could please fill the container. The extremely rude manager who seems like has had issues with others in the past according to these reviews, refused to fill my fries lectured me on they are a set measurement and she could not give me any more. Upon being so upset at this point I actually took the fries home and measures them, according to Burger King a large fry should be 6.3oz mine after the weight of the container was deducted the fries were just slightly over 5oz so yes I indeed did not have a full fry as the manager wanted to argue with me over instead of embracing customer service. Also had other issues but indeed this has got to be the worst I've ever been treated at a Burger King. I would be very hard pressed to ever go Back to this Burger King location. I'll go to the one in Wethersfield. Real shame a local business is being ran into ground. Hopefully upper management makes Some changes. Here is the cooperate number if anyone else has issues with this store as they seem to keep all their info top secret when asking for the franchise owner I go to complain. The info was easily findable through town records (281) 201-2782 read more

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Waited 5 minutes to order in an empty restaurant with 2 cars in drive thru. Got to hear manager ramble about she sent me all these messages last night meant for you. On the phone whole time. Customers not a priority. What can i get you. 6.43. cream n sugar sir is all i heard assertively. No acknowledgement when I walked in and exchanged eyes. No thanks for waiting while I'm on the phone. Took away my coffee away from counter to fill a bag with cream n sugar. Please back to basics training for this barely passing employee acting as manager! And no receipt! read more

My husband went through the drive through at 12:37pm today and whoever they had working at the window taking orders was rude as hell to him. Never again will I let anyone I know go to this Burger King. read more

Ordered a couple Bacon Egg and Cheese Croissants this morning. The most pitiful sandwiches I have ever seen. See for yourself. read more

Burger King - a hand holding a half eaten sandwich - Fast Food Near Me - Cromwell, Connecticut

Even as BK's go, today was an all time low for BK -- I order my meal, they screwed it up and I went to counter to get what I actually ordered. A customer waiting for his order, was upset with the delay...the response from woman at the register was priceless and ended with her throwing the receipt at him. To be fair both were dropping the " F" like a men's locker room..‍‍, nice quick peaceful lunch read more

service is awful. I waited to order for 10 minutes. no, not in line, at the speaker. This is not the first time. The one old lady working drive thru should be moved to another position because she has no clue what's going on. Food taste horrible, the SMELL, even from outside, is god awful. And my beloved impossible whopper was not good because it tasted like the grill hasn't been cleaned in ... ever. sad and unsanitary read more

Ordered online from this Burger King when I got up to the drive-through they said they had no fries no burgers that they could give me I ordered a double cheeseburger and they said they didn't have the patties they refused to give me my money back's and talk to me They said that they didn't care and I wish the owners would know about this the manager was nasty and so was the girl serving me Terrible customer service no wonder why they have such bad rating read more

Let's just say if you're hungry and they're about to clothes just stay home and starve, rude! They turn the lights off at night time that way you think they're closed! Should hire people who takes pride in their jobs. read more

can regional manager help and hire someone to help those only 2 poor girls working here and hire help? fast food? no sloooooooooooooow foooooooooood. 30 min lunch break is not enogh to get your "fastfood" there. period read more

Horrible customer service and nobodys ever at the drive thru , worst experience i had they need a whole new staff forreal

We made a quick stop for a bite to eat during our road trip. It is right off a major expressway. Its felt does if we walked into an icebox. It was freezing! There was a bit of a line however it moved very quickly and we got our food very fast. The staff is very friendly and greeted us with a smile. The tables were clean the bathrooms were clean and the restaurant was so nicely decorated with spring decor. The thing I found most interesting with the soda machine it is all digital touch screen and you are able to pick your flavors they had a ton of variety of flavors to choose from and combine. It is the first time I have seen this. I wish we could have one of these in our house! read more

Burger King - Cool way to get your drink! - Fast Food Near Me - Cromwell, Connecticut

Service is bad these days and I get it.. I've worked in fast food and it's difficult in the best of times. Today we have fewer workers, missing items on menu, low morale... The wait in line was long, I paid and was asked to wait in the lot for food (nuggets and fries). OK. Waited 10-15 min in lot. Nothing. I have to get home so I go in to retrieve my food. The restaurant is filthy and there are 4 workers (no one in drive thru or in line at this point). One is on her phone, one seemingly cooking, one waiting for food, and one guy wiping random places with a dirty blue cloth. 10 more minutes. 3 customers (2 black males and me, a white female) waiting for food. I don't say a word as the food clearly isn't done. So I wait, looking at my phone to pass the time. I overhear one of the young black women (who had taken my order) say to the cook, "where the chicken nuggets so I can get this Karen out of here?" Then, laughter among the BK employees. The other customers gave me dirty looks. I was mortified. All I did was order food and wait quietly. Obviously, I'll never go to that restaurant again and told my kids (in the car) to enjoy the last meal I ever buy from BK. Oh, the nuggets and fries were undercooked. Didn't even eat them. This Karen is having it her way, BK, and never spending a dime with your company again. read more

the service is terrible I waited for 20 minutes outside in the drive-thru and no response and I tried to check the lobby and it was closed as well. this is the 2nd time this has happened around 9:30pm read more

Hair found in food, enough said. Run! If the food doesn't skill you the terrible customer service will turn you away

I don't typically eat fast food. That being said, I was hungry and decided to stop in for a whopper jr at 3p on a Sunday, during my errands. There were maybe 5 people in the restaurant, staff was attentive BUT! The restaurant was dirty, I can honestly even say filthy! The soda machine had spills around the counter, the tables had crumbs and the floor had miscellaneous straw wrappers/papers strewn about. The handprints upon the glass at the doors were plentiful. Why was the staff just hanging around? Clearly, it wasn't busy and they had plenty of time to sweep the floor, wipe down tables and counters! I'll look beyond the soggy onion rings, but I can't look beyond the filth of the restaurant and the lazy staff. Just another reason to not eat fast food! read more

LOOK HERE! I stopped here with my pregnant fiancé because my child was craving food. I placed an order and got ranch as a dipping sauce and once I dipped my chicken fry into it the second it hit my tongue I tasted battery acid. I then checked the expiration date and realized this bitch expired. Them bitches tried to kill me! Then my fiancé pointed out the sauce on the chicken sandwich looked like boogers. Almost made me throw up DON'T GO HERE EVER! read more

AVOID THIS BURGER KING!!! SERVICE IS THE WORST!!! I should have looked at these reviews before i went there. I stopped in this morning about 8 am (drive thru). MARIA the general manager was taking orders (found this out at the later). I scanned the menu for breakfast sandwichs. I asked if there were any WITHOUT pork? The response was "we have bacon, we have sausage and we have ham". I said no, do you have any without pork? Her response again was the same. I said miss im asking if you have sandwichs without pork, basically some other kind of meat. Her response was "I already told you what we have, what dont you understand". I said, i asked you a yes or no question and you havent given me a yes or no response....you keep telling me about pork products. Long story short, this went on for several minutes and as it continued she got louder then told me she wasnt taking my order after i asked to speak to a manager. She informed me that she was the manager. I asked what her name and her first response was "why?". I pulled around to the window, she opened and started yelling "what dont you understand, i told you what we have and now im not taking your order". I pulled around to the front of the store to see if there was a number to corporate or or a franchisee on the door, nothing. So i went inside and asked as politely as possible for the number to corporate. Her first response was, "look it up online". After asking two more times she says, "i got a number for you". She goes to the back of the store and comes back with her cellphone and dials someone and starts telling them about whats going and lets them know that i said i was calling corporate. I assumed this was her boss and i asked to speak to them. As i was asking she says to them, "Can you here him, he's in the store arguing with me now".....lmao. I said " im asking to speak to your boss hopefully they can hear me because there's clearly no argument happening. She then told them if i didnt leave she was calling the cops. I said good, lets get your boss and the cops so they can review the video and audio......she went quiet. She must have forgot she was being recorded. I did look up the number to corporate and filed a complaint, but im also going to go back on a different day to see if i can make contact with her boss directly. I want to make sure this doesnt get swept under the rug. read more

My son asked me to bring him to this location after his doctor appointment so he could grab something real quick. Otherwise I would never ever go to this location. It is by far the most rundown fast food restaurant I've seen in awhile... who runs this???? There is literally Saran Wrap or plastic wrap of some sort holding one of the menus together, I'm not even close to joking. There are an abundance of potholes in the drive through and birds nest in the lighting near the drive through window and it just looks completely filthy and unkempt. The staff there seem miserable and are so loud. We got the food and my son wanted ketchup so I waited for the attendant to come back to the window but she acted like she didn't see us and her and her co-workers were having a very loud and in-depth conversation in Spanish. I was going to beep my horn but didn't want to be over the top rude. So I said "perdón" (excuse me in Spanish) and no answer.... did I say it wrong? Lol, we ended up leaving without ketchup. Never again will we go there. NOT A FAN!!! read more

The drive thru is the slowest I've ever seen. Just waited in a line with only 3 other cars for a half of an hour......

Okay, I understand that with COVID around things are different than before. However, today's experience was a disgrace to the Burger King name. Everything was slapped together and was ready to fall like Rome at any minute. First they didn't give us our chicken nuggets, then they put two bottom buns on a cheese burger. To make matters worse, the Whopper was slapped and swimming in mayonnaise. Please, for your own good, if you want Burger King, do NOT eat at this one. read more

Worst customer service.... drive thru lady was extremely rude and seemed like she didn't want to work and was mad about us ordering (would have given 0 stars if I could have) read more

I had the most pleasent experience at this urgwr King. Yammy, I believe was the manager and was the nicest person and gave me the best experience at any fast food chain ever. Thank you for your impeccable customer service!!! read more

My review is strictly based off the fact I was told breakfast was over and they changed to lunch at 10:20. They still had 10 minutes left to serve me breakfast. I know this many seem petty, but it made me mad, plus the girl was not the nicest when I asked a question. read more

I am never one to complain unless it is truly justified. On a Sunday afternoon 5/8, I ordered through the BK app two fish sandwiches and a frozen coke. Three minutes later I arrived and pulled up at the drive-thru and gave them my order number 41. I was told "sorry hunny, not here". I was confused. I then said again, my order number 41. Was told again, "sorry hunny, not here." I confirmed the address thinking maybe I went to the wrong BK. The address was correct. I once again said my order number 41. Was told "sorry hunny, not here." I pulled around in confusion to the window to clear this matter. I was told that my order was cancelled. I asked why? I was told again, "sorry hunny, not here". I confirmed the address and showed the girl at the window my order #41 confirmation. She told me it was cancelled. I asked why to be told, it was cancelled and not here. I was getting very upset and very confused. I asked to speak with the manager and was told that I was speaking with the manager. I asked if I could get my food and was told no. I asked why? Was told again, the order was cancelled. I asked why and was told "sorry hunny, not here. So you can totally see this is just going around in circles. I asked if I could just order my food directly at the pickup window and was told yes. I started telling the girl my order, which was 2 fish sandwiches and a frozen coke. To then be told that the frozen coke machine was broken and that is why the order was cancelled. I said, just forget it and I will address this with either the General Manager (the real manager or Corporate). Upon saying that the girl didn't give me an obscene gesture, but gestured with her hand the attitude of "whatever" as I drove away in anger, confusion and disappointment. I am not knocking anyone who's first language is not english, but the stupidity of me not being told why other than repeating the same few words over and over and then be told she was the manager just made me feel like I need to delete my BK app and never go to BK again. By the time I got home, I was boiling mad and only if she would've told me the reason right at first, I would've asked for an alternative drink or something and would've been fine with it. The manager training at this location is totally subpar and possibly non-existent. So I will NEVER return to this location again. There are plenty of McDonald's and Taco Bells I would rather go to. I did file a complain online with Burger King and got my full refund. However, I tried calling the Cromwell store on Monday 5/9 in the morning at 11:30am and the phone rang at least (no exageration) 20 times and no one picked up. I wanted to speak with the GM about my poor experience. I then looked up and called BK corporate and the phone rang at least 20 times and no answer either. So this goes to show that BK is not concerned with quality experencess by their customers. Not even to answer the phone during normal business hours at the store location or corporate. I had an issue once at McDonalds where their ice cream machine was broke and they immediately offered to provide me something else on the menu of equal value. So BK totally is dropping the ball. read more