I just had one of the best fast food experiences of my life at Chick-fil-A, and I genuinely feel like it deserves a full, detailed review -- especially because of one incredible employee: Tyrone. From the moment I walked in, the atmosphere was already welcoming. Chick-fil-A is known for being clean, organized, and efficient, but this visit went above and beyond. The dining area was spotless, the line moved quickly even though it was busy, and everything felt calm and smooth instead of chaotic. You could tell the team was working together like a well-oiled machine. Now let me talk about Tyrone. Tyrone is hands down one of the best employees I have ever interacted with at any restaurant. The first thing I noticed was his energy. It wasn't forced or robotic -- it was genuine. He greeted me with a real smile, made eye contact, and made me feel like he was actually happy I was there. That kind of customer service is rare. He was patient while I decided what to order, answered my questions without rushing me, and even made a helpful suggestion that ended up being perfect. You can tell he knows the menu well and takes pride in doing his job right. He wasn't just "taking an order" -- he was making sure my experience was great from the start. What really stood out was how consistent he was. I watched him interact with other customers while I waited, and he treated everyone the same way -- respectful, upbeat, and attentive. Whether it was a family with kids, an older couple, or someone just grabbing a quick meal, he gave every person his full attention. That kind of professionalism says a lot. When my food came out, it was exactly how I ordered it -- hot, fresh, and perfectly prepared. The chicken was crispy on the outside and juicy on the inside, the fries were golden and seasoned just right, and everything was neatly packaged. Even the presentation felt thoughtful. Tyrone didn't stop at just handing off the food either. He checked in to make sure everything was correct and asked if I needed anything else. That extra step made a big difference. It showed that he genuinely cares about customer satisfaction, not just completing tasks. Chick-fil-A already has a strong reputation for customer service, but employees like Tyrone are the reason that reputation exists. He represents everything great about the brand: kindness, efficiency, attention to detail, and positivity. It's clear that he takes pride in his work, and that pride shows in every interaction. In a world where customer service can sometimes feel rushed or impersonal, Tyrone stood out in the best possible way. He turned a simple meal into a memorable experience. If every restaurant had someone like him on their team, the world would honestly feel a little friendlier. To management: recognize this employee. He is a huge asset to your store. Employees like Tyrone are the reason customers come back again and again. Five stars isn't enough. Outstanding service, amazing food, and one truly exceptional worker. I'll absolutely be coming back -- and I hope Tyrone is there when I do. read more

Chick-fil-A - free from tyrone - Fast Food Near Me - West Hartford, Connecticut

The experience at this restaurant was terrible. Although it's nominally in West Hartford, it's situated right on the edge of Hartford, where traffic and parking are extremely chaotic. Service was inefficient. Even outside of peak hours, the wait times were ridiculously long, and the staff were slow and unhelpful. read more

While this location is in West Hartford, it actually borders both Hartford and Hartford so locals may think it either or both. By experience from a different line of work, most people can't distinguish the two and call it in Hartford though some may bed to differ. I have visited this establishment on a number of times during bingo night. It's a fun engagement to the crowd while also grabbing dinner. It's most convenient that the foyer leads to both the ordering counter and dining area. It is even more convenient that QR codes are placed at each table and you can order from the app while being comfortable in your seat. It's most helpful if someone is trying to limit contact. The staff will bring your food right to you too. The food is always amazing!! Can't go wrong with any kind of chicken sandwich. My children do not care for the bread and usually opts for tenders. The Chick-fil-A sauce is also one of the things we love taking home after a visit. The overall expense is high though I think paired with an event, it makes it all worth it. There is also a "playground 4 little chkn eatrz" that my children love and tucked in a corner in the back is a comfy red couch for selfies. I can't forget to mention that the staff are friendly. They come around and refill, refillable drinks too! That is so hospitable! The whole place is really clean. read more

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Chick-fil-A has about 3,000 locations in the U.S. It was founded in 1946 in Georgia. I was in the area and needed a quick and easy lunch. This fast food chain is in the same plaza as Aldi's. They blocked off certain lanes and there were signs directing traffic. The drive through had two areas where lines could form. There were only a couple of vehicles ahead of me but they moved quick. They had a limited time special called the Hot Honey Pimento chicken sandwich. I love pimento cheese, honey, and spicy flavors so I had to indulge. The sandwich was expensive around $8 and change, but it was so good. I also got a 5ct chicken nuggets kids meal for my son and another 5ct chicken nuggets for my other son. Total was $20 and change, definitely on the higher side but I think Chick-fil-A has quality fast food and customer service. The person at the intercom and window was super pleasant. Typically I don't go to Chick-fil-A's too often because lines were long at every location I've seen; although, their lines do move fast when I actually do go. Also, I don't care for some of their values even though their food is great for fast food. read more

Good food, service. I had the chicken sandwich with waffle fries. Fresh flowers were a nice touch.

The place is always busy but that doesn't stop the service being lousy. Really nice people and the place is clean. Two stall women's bathroom that needs coffee. With each purchase you are given the code which is really clean. All in all, you can't complain about the place.. read more

Was going by and had to try the new place. I have to say it was disappointing. The menu was different as there was no way to order just chicken fingers. Everything was a combo. The fries were pretty good and the chicken was cooked perfectly but it had no flavor at all. read more

This is a beautiful Chick-fil-A. It's very clean. Service was excellent. Food is great like in all Chick-fil-A. read more

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Chick filA usually has the best cobb salad- ingredients, taste, and presentation. What I received today from this location looks like slop. I customized this to exclude beans and corn, so I guess someone ended up having to throw this together. From the way that it looks, I don't even trust the hands. I imagine someone rushing and throwing this together with unsanitary, bare hands. Wasted my money. read more

Chick-fil-A - Cobb Salad - Fast Food Near Me - West Hartford, Connecticut

I will start my review of Chick Fil-A with the service. Its pretty good and they make the food somehow quick with their biggest and the most busiest drive through and yet still do it quicker then any food service. The one thing Im pissed off about is how me and Chris could not come in with Stewie to the playground. Also I punched Meg and no one came so that was great and sucked. It the atmosphere is pretty OK. So thats it read more

Chick-fil-A - Me after eating the Big mac - Fast Food Near Me - West Hartford, Connecticut

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1: drinks came with the food incorrectly, for some reason they gave me 3 drinks, then took one of them away. 2: survey didn't work, tried multiple browsers to no avail. Go somewhere else. read more

employees are really chatty. the food was 2/5, cheese was not melted at all. it was literally like the cheese came out of the fridge ambience + environment was unpleasant and uncomfortable, it is a really dirty place. notes: *instead of being so chatty, actually cook my chicken sandwich right* -carter read more

We've catered from Chick-fil-A multiple times over the years for our men's college basketball team, and it's always a crowd-pleaser. The chicken sandwiches, nuggets, and waffle fries are consistent favorites--always fresh, hot, and delicious. The service is quick, organized, and dependable, making team meals easy to coordinate. A big thank you to Zulany, who always goes the extra mile to ensure everything is prepared perfectly and on time. Chick-fil-A has become a trusted catering option for us, and we truly appreciate their quality, efficiency, and outstanding service. read more

Newington, CT : Today was the first time that I had been to Chick-fil-a and it was outstanding. The supervisor was operating the front and taking my order. He was friendly and he helped me thru all the options. He was awesome. The dining room runner was quick and polite with the order and asked me if I need anything. And finally, the dinner room person was friendly, helpful and asked several times if I needed anything. This was a tremendous experience and I was completely shocked. I even asked a few employees how that liked their jobs and they loved them. I was so impressed. In full disclosure, I am a customer experience professional for a large insurance company and highly training in the CX end to end journey. Thank you for the great experience and I will be back. Every customer matters more than you think because I am going to tell friends and my business associates. :) read more

I'm giving three stars only because of the name. I'm currently sitting in the restaurant eating my food, which is okay. Cookies are not soft. I asked to swap them for new ones and they are still hard. Go to the Newington or Glastonbury location for better cookies.. read more

Road meal, needed a quick bite and couldn't pass up Chick-Fil-A nearby off the highway. Overall nice experience I'd rate 3.5+ and cost around $10pp for 'meal' combo. Stopped in about 8:30p on Monday evening, they had both drive-thru lanes open with 1/2 dozen cars in the order lines, so I went inside to order at the counter. Clean restaurant and seemed newly opened location. Received courteous, friendly service when I ordered a Chicken Deluxe adding bacon (made it like grilled Chicken Club but with original breaded chicken) - added a little of their Special sauce made it extra tasty! Got the 'meal' combo with waffle fries and a fresh lemonade. Food came up quickly in about ~5 minutes of my order, and all was served hot in a to-go bag! Back on the road in 15-20 min. and satisfied with my takeout experience and road snack at this popular fast food eatery, so enjoy! read more

Chick-fil-A - Menu board - Fast Food Near Me - West Hartford, Connecticut

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I did drive through a few months ago, they charged my credit cards for 2 separate transactions. One of these matches my receipt, I don't recognize the other one at all, and it's from the same day. I did drive through again today, and they missed one of the sandwiches I ordered. Charged my card for it but not included in the drive through bag. read more

this place really goes above and beyond for the customers - food is always great and the service is impeccable.

We do not have chick-fil-A in NY and when we were looking for a restaurant, this popped up.... normally we go to the local places but who could resist. We only get chick -fil- A when we go to Texas every other year so this was a must. Spicy chickens for all and waffle fries. Even the ice in the soda cups were perfect to chew.....can't say enough... cold winter night and everything was made to order fresh..... that's all one can ask for!! read more

Chick-fil-A - Empty box of spicy chicken! - Fast Food Near Me - West Hartford, Connecticut

I wondered why I didn't want to eat Chick-fila for about 8 months now, not only am I pregnant (8 months) but tonight reminds me why I stopped eating there. The Chicken for the sandwiches are never cooked fully. tonight again I bought from the west hartford store and the chicken was raw. (note I purchased it early today from the Manchester store because my son wanted it and I was delicious, hence on my way home I stopped by again to get some more and now I'm disappointed). read more

Today I visit Chick-fil-A for dinner with my family got to say services was great cashier was super excellent and the fries omg best fries ever the chicken shake I'm recommended my friend here west hartford fries rocks thank you for naking my family feels like home ​ read more

Love the customer service I received today. They need to train McDonalds, Burger King, Wendy's and Taco Bell about how customers should be handled. The food is so good. The different selections available knocked my socks off. From the moment their doors open, most of the menu can be ordered. At 10:30 am most of the sandwiches are ready. I have had only breakfast so far. I want to get lunch there. If lunch is as good as breakfast Wow read more

Mfs had no microwave for the brownie type shit is this plus charged me 54 cents for a water

I go to chick fil a 2-3 times a week . I went to west hartford chik on new park ave . I ordered kale crunch and geilled nuggets. I asked for balsamic dressing and was told i have to pay extra for that because kale crunch already has dressing. I said i always order this from other chicks and was never told it was a charge. I left and wont return read more

100 percent recommend there chicken and fries was well done went insides to order for the first time found my place for lunch yahoo got a salad to go to my wife she love it read more

Well. Cold fries. Hot sandwich with a hot fly. Never again. All thrown in the garbage. Ordered via door dash and had a tag to pull open and so it was not tampered. Now still hungry but I will wait till I get home! read more

Chick-fil-A - Fly - Fast Food Near Me - West Hartford, Connecticut

Horrible side salad. I went there and the service was good but the salad was not up to par read more

Chick-fil-A - Side salad had so much brown lettuce - Fast Food Near Me - West Hartford, Connecticut

Don't bother order a large fry. They give a large cartoon with a small size fries inside.. they really skimp on fries here..service is good tho..and food is also good read more

Chick-fil-A - Fast Food Near Me - West Hartford, Connecticut

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Came here through the drive through to get a frozen lemonade drink and chicken nuggets w waffle fries. The drink was good, however the food was cold. Dissatisfied and disappointed with this place. I really don't know what the hype is about. Either you like it or you don't. I barely crave their food anyways. read more

I already knew that Chick Fil-A was going to take the "W" for the BEST REVIEWED FAST FOOD CHAIN in my state. Training alone for this QSR hits different for their employees truly make you feel at home and this is not just a one off location, you can travel abroad and get the same treatment and so I send off a standing ovation for the service but now let us talk about the food. I tried to hit CFA with a curveball and order damn near half the menu. Nah, just jokes but I did order a few items and everything came out HOT HOT HOT as it should be. Let us not forget to mention that when I went to make my payment, their card machine was located outside of the drive through window, so I did not even have to give anyone my card to make the payment and so that is another "W" in my book of Wins. The chicken sandwich was both tender and juicy. It had more snap and crip than a box of Rice Krispies in the milk; with the type of pop that you can only get shaking Jiffy Popcorn over the stove! I see you CFA! I messed around and had another order of their cheesy Mac N Cheesy and even tainted it with their Nuggz!! If you never had the opportunity to experience this level of Frankenstein Foods, you are doing yourself a disservice. Thick Nuggz mixed in only adds to the flavor profile of their Cheesy Goodness in a cup but you go ahead and keep dodging such greatness. CFA's waffle fries are just ok, nothing really to write home about but once you start getting freaky with the fries and dipping them up off into the sauces, well now you are mingling with finesse in the food game but don't take my word for it. CFA will reign supreme for this alone for they know how to keep folks talking about them and begging for more, even on SUNDAY when they are closed. Stalkers still drive by in hopes to catch a leftover whiff from Saturdays orders!! ;-) I will return! read more

Typically love the place... but with long lines and when you finally get to pay they tell you sorry not enough people pay with cash anymore so sorry we can't break a $100 out of all the people there you can't break a $100?? Then post that you don't accept large bills before someone else wastes their time read more

I was completely blown away by this Chick-fil-A location. We almost didn't go because the line of cars was overwhelming, but we decided to give them a try. We were shocked with how efficient and quick they were. The cars moved so fast! They had so many employees with iPads going up to the cars and taking everyone's orders. Even the managers were out and about making sure everything was running smoothly. Service was also top notch and it wasn't sacrificed for speed. The food tasted fresh, too. I would definitely recommend stopping here for a quick meal! read more

Always my go to for good quality fast food and great service! Chick-fil-A always sets the bar high for quality service, with their table aide waiters and free refills, their always willing toho attitudes and the customer is always right! Not to mention the food is always hot and tasty! I usually get the original meal with Colby cheese and bacon. Waffle fries and extra Chick-fil-A sauce is a must! I loveeee that sauce it's like the upper echelon of sauce! Always a great meal and def would recommend it fo families or cute date nights, this location in particular is really nice, clean and spacious! read more

Chick-fil-A - Fast Food Near Me - West Hartford, Connecticut

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I have been in Chick-fil-e restaurants around the US, and service is always impeccable. Staff is polite treating customers with "thank-you" and "my pleasure" and smiles. Not in this one, where I went on Friday. Maybe it's an experiment to see if long faces, bad food, and rude employees will attract more customers. My chicken strips were soggy and stale and the staff was like we killed their mother. Notice to owner: No, that's not how it works. Go to Enfield incognito and learn. read more

I haven't been to chick-fil-a in a while so I thought I would stop by. I ordered a sandwich only to be on the road ready to eat it and find a nasty hair in it. The rest of the items in my order were ok. finding the hair made me iffy to ever return, so I probably won't be coming back in for a little bit. I'm giving 2 stars because the staff was very nice about it and offered different ways to accommodate for the mistake. read more

Chick-fil-A - Chicken Chick-fil-A- Deluxe Sandwich - Fast Food Near Me - West Hartford, Connecticut

I have always been a skeptic when it came to the Chick-fil-A hype so imagine my surprise when I found out that it was actually - well, good. The item to get here has to be the Spicy Deluxe Sandwich meal. With this, you not only get the plump, spicy chicken sandwich, but the crispy waffle fries as well. Everything about what we received was picture perfect: from the crispy, yet juicy chicken, to the photogenic lettuce and the fluffy bun. The Polynesian and Chick-fil-A sauce were a bomb combo with the offerings. Service here is also fast and courteous - much unlike other fast food establishments. Heck, even the interior was nice! I don't know what has happened, but consider me a Chick-fil-A believer! read more

We took take out last night. Loved their spicy chicken sandwich. The chick fil a sauce is yummmm

Normally I love this establishment. (My husband is usually the one taking Cindy after cheer practice but this time I thought I'd be lazy! LOL). I expected a good Christian meal, but poor Cindy could not eat a bite of her food. When we sat down to eat our food, two young African-American boys were yelling the entire time. When I asked the staff to please remove the boys, I was harassed and mocked by an employee! I thought this company stood for something, but I guess even our favorite things are slowly going away. So sad to see! Something needs to be done now. read more

Absolute slowest chikfila i've ever ordered at. I love chikfila and the staff are friendly and apologetic, but every time you order drive thru they will pull you forward and it's a gamble if they forget you existed before you see everyone around you leave with their food. Waited nearly an hour for 2 milkshakes (and they forgot the cherries!), but I did get a free cookie when i walked in wondering where my order was so that was alright. It was a pretty good cookie to be fair. 2 stars. read more

Matthew D and his team at Chick fil a west hartford are the absolute best. We had an awesome valentines dinner with our kids. Amazing food, decorations and service. Gave our kids hats, roses, and the most delicious ice cream sundaes. Lucky to have Matthew and his amazing staff in our community! read more