"She's like sweet water runnin'
Baby, won't you come and
Give a dyin' man a drink?"
(Straight Lines)
Sweetwater Salad Bar made a bad experience "good" today when they pivoted and made a great customer service decision.
They have a deep menu with all sorts of customizable Smoothies, three kinds of toasts, and Wraps. We went for lunch today and decided on a "to go" order of their Avocado Toast. We paid our $5.84 and waited for the order to be assembled.
After a few minutes, a manager approached us to say they couldn't make the avocado toast because they had run out of bread. Now... since you can't really make an Avocado Toast, Peanut Butter Banana Toast, or Hummus Toast without toast, and you can't really make toast without bread, we understood why they couldn't give us the order we had already paid for.
But they made things right by offering us something else, so we opted for a chicken quesadilla which we received for no additional charge.
The quesadilla was good with a nice mix of chicken and cheese.
IMPROVEMENT OPPORTUNITIES
Obviously, inventory management comes to mind, and if they run out of bread, that information should be conveyed to the entire staff so everyone is on the same page about what is and is not available, what can and cannot be made, and what should and should not be paid for. read more