For context, I rate products and businesses on a simple scale: 5 stars means I love it, 4 stars means I like it, 3 stars is okay, 2 stars means I didn't like it, and 1 star means I hated it or think it's unsafe.
I recently visited the Burger King at Albany Airport after my first choice, Chick-fil-A, was closed for renovations. As expected for an airport location, the menu was a scaled down version of the usual offerings, which was fine.
There was noticeable confusion among customers in the ordering area. There are two self order kiosks, and many people were unsure whether using them was required or optional. I personally prefer ordering with a person, especially if I want to modify anything, but the general understanding at the time was that the kiosks were the only option. Later on, an employee appeared and asked if anyone needed help, which added to the confusion about the process.
After placing my order, I waited about 20 minutes. If you are in a hurry to catch a flight, this may not be the best option, although Albany Airport does not offer many alternatives. Fortunately, I was not rushed.
The order was correct and the food was typical Burger King quality. The portion of fries was on the smaller side, which seems to be a growing fast food trend, except for places like Five Guys, which is always generous.
Service overall felt slow and unhurried. Employees did not appear overwhelmed, just methodical. At an airport location where timing matters, quicker service would make a noticeable difference.
Given the limited options at the airport and acceptable food quality, this location is fine if you have time to spare, just plan accordingly. 3 stars. read more