Wonderful slushy they didn't give the card back to us so we had to dive back to the store to go inside and grab it. Mistake but thank goodness we caught it in time to be able to turn around. read more

Consistently messing up orders and consistently slow. The guy at the counter is a complete disaster. My five year-old son can do a better job. read more

My food took a long time . They tried to bring me two wrong orders first, I refused them. Also, the pay terminal doesn't work, so there's a good chance my credit number will be compromised. Overall, it was comfortable sitting in my car watching everyone beep their horns at the drive up-- stall/ car hop section is way better. I have been to three Sonic restaurants, this one is at the low end of the top three. I am not going back. read more

This place was absolute garbage. They didn't have any ice cream no smash burgers no french fries this place was absolutely disgusting the bathroom smelled like absolute dead people and somebody else was telling us that they came a full hour and a half to eat just for this to happen. Zero Stars I hate this place. read more

I wish I was kidding, you can't make this up. Rushed after a long day of work and on a tight schedule, thought I would order ahead and pay on the app fro I could park, get food, and run. Oh boy, was I in for a surprise. As with any shitty fast food place I always put my time of arrival in for five/ten minutes early, hoping it will be ready when I get there (ordered and paid for...). Well well well, I ordered ONE burger, and had to wait 30-fucking-9 minutes AFTER arriving to get it. It wasn't bad though. read more

It's 2:45 am. I have been sitting in the drive thru for the past thirty minutes. If you're going to advertise that you're open 24/7, maybe staff the place and actually get people their food. I was feening for the milkshake so bad and now it feels like my night has been ruined. read more

absolutely horrible bro, i ordered my food at 3:16 am...its almost 4:45 and it still says my order is being processed, food not even being made yet. the delivery time changes every time i check it to something later and i obviously can't cancel my order, i wouldn't be this pissed if i didn't spend $42.58 on a fucking burger and a milkshake with some fries. read more

Sonic Drive-In - Burgers Near Me - Latham, New York

I get there and do a mobile order. The sign outside said it was open. The website says to pick a stall so I do. Five minutes after the ready time, the screen says "thank you for your order" and that's it. Five minutes later, no one is coming. I walk up and ask where the food is. The manager rudely says "yeah we're closed. It's raining." Meanwhile the food has been sitting on the counter for seven minutes. I said "you accepted the order. Now give me the food or give me my money back." There are two people just standing around talking to each other knowing I'm outside. Completely unprofessional. No wonder this place has 1.5 stars. It should be lower. read more

Went through the drive thru had to wait even though place was empty and order 3 kids meals, and this is what we received, looks like the bottom of the barrel and cold. Cant believe they find this acceptable, we asked the person that was servicing the drive through if this is the service they are offering his excuse was some probably fell inside the bag, which it did not. We Will NEVER go back to them horrible customer service, and food overall bad experience read more

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Waited 20 minutes in the drive through line without service or the line moving and had to bail out before ever ordering. Insane.

Worst experience ever. The drive thru woman was incompetent, missed items, gave ketchup instead of onions and was NASTY AND RUDE

Terrible- parked in the drive through and waited.... and waited, and waited. What a mess. I guess the reviews are true. What hasn't Sonic Corporate stepped in here? read more

Sonic Drive-In - a gas station at night - Burgers Near Me - Latham, New York

do deliveries on the weekends for a little extra spending money. I just want to say to the franchise owners you should really think about firing Steve (that's the name he gave) he is verbally abusive and not doing his job at all. I was in picking up an order I waited 15 minutes for 3 lg drinks when they were brought out to me they were not in a drink tray and there was no protected seal cover over the the drinks. When I said to him I can't carry these without a trey and there is no seal on them his response was, " then don't fu$%king take them and get the f$%k out of my store. I told him I had to call the customer to let them know and he then said do it outside of my F$ %king store or i will call the police. I have seen him act like this to another customer in the store about 2 weeks ago too. If your a delivery person i would advise not to take orders from this location he is unhinged. read more

Against my wife's strong arguments I came here anyway with her and my son. We pulled into the drive-in booth, and looked over the menu. It didn't list any of the specials or new items that are seen on the commercials, so we both ordered chicken sandwich meals. From the time I pushed the red order button, here is how our meal went: 0:00 - Pushed button, placed order. Two chicken sandwich meals, one with pickles and one without mayo. The customizations showed correctly on the order board. 7:30 minutes - meal came out, woman took my cash and went to make change. She also took my receipt, which I never got back. My wife comments to me that her chicken is lukewarm. 8:30 minutes - discovered my chicken sandwich had mayo. Waited a couple of minutes for my change to be brought back so I could tell the waitress of the mistake, but got tired waiting. 12:00 minutes - waitress returns with change, I tell her of mistake. As she leaves, we ask for ketchup packets (she doesn't hear us or ignores us). 14:00 minutes - I go into store for ketchup packets. There is a line, and no employees to be seen at all. I look through employee door and see two staff. When woman comes out from back, I ask for ketchup. 19:00 minutes - I assume waitress will never bring a replacement sandwich, so I push the red button. It is answered somewhat promptly, and I explain the situation. No apology, but I am promised they will take care of it. 24:00 minutes - a hot, correctly made chicken sandwich comes out. I can now see how lukewarm my wife's sandwich actually was. The guy who brought it out game me a surely "Sorry" and that was that. Sonic might claim to be fast food, but it certainly wasn't fast and arguably wasn't food. Sadly, the only thing they have going for them is funny commercials. read more

If it was possible to give zero stars I probably would. My food was made correctly but was subpar and the customer service experience was very lacking. I ordered a classic chicken sandwich combo with pickles, fries and bottled water. At $9+ for a chicken sandwich I expected a decent sized piece of crispy chicken, but I should've known better since the other 2 times I've eaten at Sonic the food has been garbage. My food came out lukewarm and I'm pretty sure both the fries and sandwich had been sitting around in a heating unit for the past 15+ minutes if not more. Its hard to believe with it being dinner time, cars in the drive thru and order windows that there wasn't a high enough turn over for fresh fries at least. I worked in fast food for many years in high school and college so I have an idea of how things work and should be, this was not it. All I can say is gross... read more

Sonic Drive-In - Sad, old, lukewarm, skimpy chicken sandwich. - Burgers Near Me - Latham, New York

THE LATE NIGHT MUST GO after a late flight into Albany International Airport. We ordered the original cheeseburgers, shakes and tots! The classic cheeseburgers were so fresh and the shakes delightfully delicious! Make sure you head straight there right after get your luggage, it's less that 5 miles away from the airport ! read more

Not one person in line at the drive thru and I wait 8 minutes for someone to take my order thru the drive thru then another 6 minutes to get 2 limeades. How is this even possible??? No wonder why there usually is always a line. I just figured I lucked out with no one in line read more

We initially received the incorrect order but the team working remedied it as soon as possible! The food turned out great when we got back. Truly the biggest thanks to the workers. read more

Literally the SLOWEST "fast food" location you will ever go to. I've gone to other Sonics and had a good experience. But I've gone here 3x and the drive through line has always taken more than 25min. It's the management that's the issue. read more

Almost empty when we walked in. Dirty tables. No human...you have to push a button to call someone. Ordered 2 burger meals for $28+. The smash burger was disgusting and I can only describe a bitter taste. Will never go to any of their locations again. read more

Their drive in wasn't working. I hit the red button and heard nothing for 30 minutes. I went around through the went into the drive through. Got my food which was good. I just wish they had signs or cones just to let people know they're not doing the sit in drive in. read more

My grandson he is 1.yr old he ate a hamburger til his parents realized mold was on the bread Sonic Drive in Pelham Al my grandson had already ate his hamburger one passed of Grandmother the cook should of notice it right away I meant passed off praying he doesn't get sick read more

they said that they would brb and we where waiting in the car for 10 minutes the place was empty no cars but us in line then someone pulled up and they took his Oder then we had to wait anther 15 minutes this place is actually ass read more

Our visit to this drive thru was a horrendous experience... We ordered over $80 worth of food and the tater tots were ice cold and the cheese was unmelted on them. They missed the honey bbq chicken popcorn chicken in one of our combo meals. They gave us French fries instead of tater tots for one of the meals. They completely were slammed and we tried to be understanding but they were not very accommodating to our needs. When confronted the drive they workers were very hostile and demanded they had put everything ordered in the bags but this was untrue. My friend had to go stand up at the drive they line at the window to get them to give us the proper food we had ordered. The woman in charge, who claimed to be a manager was very rude and told my friend to shut up twice and that she would not reimburse her for more than one tater tot even though all the orders of tater tots were cold and soggy by this point. This woman had an inexcusable attitude and should be given a lesson in how to deal with unhappy customers and have her employees she is supervising double check the whole order is there before giving attitude to the customers through the drive thru window. This location has gone downhill not only in quality of food but in service as well. Since opening it has declined in both areas and sadly we will not be making a visit to this one again and will be visiting another location next time we want to get Sonic food. Get someone in there to get the staff in shape and give them some manners. read more

Sonic Drive-In - Dinner at Sonic - Burgers Near Me - Latham, New York

Look down at my sandwich and found this monstrosity. On my last bite too :/ I'm literally vommiting read more

Sonic Drive-In - Mold - Burgers Near Me - Latham, New York

First off: the two stars are wholly and only on the merits of the food for my one visit. I happened upon an oddly empty hour of the day, noticed almost no cars in the lot, noted I hadn't eaten yet at all and was eligible for a fast food meal, seized my chance to zip in, and when I got inside, I was the only customer. Which makes it utterly inexcusable that my food was cold. Taters, cold. Middle of the burger, cold. Bun, cold. I don't think it's piling on to additionally note the quality of the ingredients was food-service level. Like a Sysco food service burger flopped at a cafeteria. Which does not taste good when cold. I am giving them all kinds of mulligans for service and so forth for the break-in period. That the traffic and layout is awful has been well-established by now by the continuous traffic jam on Route 7 created by installing a car-hop place with a drive in on a corner of a major state highway. As noted, major problems with both, but not counted in the review. But cold mediocre fast food gets two stars no matter what the excuse. That it was early in the day makes it atrocious, not an accident of production. I've been to other Sonics before and hadn't quite seen why it was so hype-worthy, and now I'm seeing it pretty clearly: the power of advertising. Temperature notwithstanding. The car hop schtick harkens back to the old days, to be sure, and I have fond memories of A&W, with or without roller skates. And they will bring your food out to you at your table or at your car if you're in a car hop lane. But so will Smash Burger, or Denny's for that matter, for a similar price. And both of those places have served, yes, wait for it, HOT food most of the times I go. In any event, should you decide to go despite this particular warning, here's some hints: - traffic is now entering only on North Wade, the little connector road between Denny's and Sonic. Sometimes you can enter going westbound on seven, but most of the time your best bet is to turn north at the intersection and circle around. - if you want to try the rollerskating car hops, take the rightmost lane as you pull in to the lot; the lane to the left goes to the drive through, which you'll have to take all the way around since at present you can't exit onto 7/Troy-Schenectady. (It's perilously close to the intersection, which was bad enough when it was King's Buffet, but I can't ever see trying to do this now.) - inside they have TVs and "Sonic Radio" playing, at just the level of volume that you can't really hear either one. Have a SuperSonic day! WIth cold food! read more

Sonic Drive-In - Not pictured: the icicles that ran up and down my spine when I bit into this cold, cold food. - Burgers Near Me - Latham, New York

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Ordered online, it tells you to pull up to the boards or whatever they call them and push the red button, waited there for 25 minutes until the red button timed out, then due to go to drive thru, with about 5 cars in line I waited another 15 minutes. Got to window and asked are the boards not working or something? She said no we are short staffed? So my question is your so short staffed you leave the person at the board for 25 minutes instead of saying hey sir we are only doing drive thru??? I would avoid this place like the plague....... By time I got my order it was 40 minutes past the time it was supposed to be done. So you can guess how it was ...... read more

First time visit. Pleasantly surprised. From the commercials I thought it would be rubbish. They have an online order app and if I had to pull up and read that entire menu I'd be there for a week. The corn dog was a blast from childhood, in a good way, as was the pretzel stick. The chocolate shake left much to be desired...VERY little chocolate & tasted plasticy. May return, but since I'm seldom in Latham, we update not go out of my way. Also, if traveling East on Rte 7, entry is practically impossible. read more

Sonic Drive-In - Burgers Near Me - Latham, New York

Drinks barely tasted like the flavors we ordered. Real.lemon n lime aid. Onion rings tasted like they were cooked with cookies. Waste of money n time. Very annoying n frustrating. read more

Our order was incorrect. The food itself was okay. I think the best part was the sides. We liked the tots and the cheddar peppers. My milkshake was decent. It's pricey for the quality and service. We're very unlikely to go back. read more

Sonic Drive-In - Decent vanilla milkshake - Burgers Near Me - Latham, New York

This place is absolutely terrible. I waited an eternity for my order on the App. The place was empty at 2pm on a tue, no one was at the register for over 20 min. Then someone comes out, walks past me...says nothing..goes to the restroom and then goes back behind the counter to the Kitchen. I'm at a lost for words. I wish I can give no stars at all. read more

This has to be the most poorly run Sonic in the U.S.A. Not the Capital Region. Not the State of New York. The entire country. As I am writing this I have waited 20 minutes for a Chili Dog. I have come here and waited 5 minutes for someone to acknowledge me at the car hop window and the drive in window. I could see an employee through the drive in window eating ice cream. Perhaps she could be helping make my chili dog? Whoever the regional manager is you need to do one of those undercover boss deals. You would probably be shocked at how inefficient this Sonic is. Wait. Here it is. My Chili Dog. The Red Sea has been parted! read more

Great food great service great setting great people great restaurant great hot dog Richie Liddle

My first dine in Sonic!!! Super cool (I thought)! I didn't even know they existed! Very clean in the inside looks like any typical fast food spot... He was wiping down all the seats when I walked in which was good. They also have the drive up option as well where you ring the button and they bring your food out to you. A big location! It was happy hour so we came for the slushie! If you are passing by one and it's between 2 to 4 pl stop by? Half price slushies and now after 8pm you can get half off shakes. Good deal for a sweet treat or an easy fast food option. My husband's favorite is the cranberry limeade slushie however I he was not impressed with it here. And the ice is my fav type of ice. The wait for a one beverage order was pretty ridiculous. No one was in front of us in the line but why did we wait so long?! Thankfully we were not in a rush but it was pretty ridiculous and then when I asked about our one liquid beverage he tells me he will go get it in just a second and then comes out with it?! What in the world lol. I'm confused. Went back later for happy hour (all about second chances :))again at 8 pm the same day when the shakes we're half off! The drive thru was long so we pulled into one of the stalls to order from the car and have the order brought out but guess what the ice machine was down so no ice cream or any drinks involving ice we're available! That's horrible ! The drinks are far better than the food so that should be your focus to have that working ! And after all that we were nicely told we would have to go through the line because the stall was no longer open lol. Even more confused. read more

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Awful service, awful food, awful ambiance, waited 30 minutes on my break waiting for someone to take my order, they told me to wait then never came back or responded when i asked if anyone was there. Wasted my break for nothing. read more

Ate here last night only because we were in the area and man it was the wrong choice! My whole family felt sick afterwards . I'd recommend just avoiding completely and go for Chipotle across the street or even DiBellas! Fast forward a few months ahead: I got a call from the area manager after I complained. He told me he would be sending me a refund. It's been months and nothing! What's the point of following up with customers if you aren't going to actually stick to your word? read more

Good service. I came for the corn dog special and had an coupon from their app to redeem for a free tator tots. Either buggy software or user error on my part, the coupon disappeared just when I am ready to show it to the drive thru young woman. She gave me the tots anyway which I appreciated. It's not about the tots but rather willingness to believe a customer. I was initially annoyed but proper customer service saved it. Corn dog was just OK. The tator tots were good. Line was long in the drive thru... Don't know if its because of the 50 cent corn dog or not. I had their burgers before and its good for fast food. read more

I'm gonna just say one thing "don't even waste your time coming here!!". 40 minutes waiting for your food, by the time the food got to me my kid already finished college. read more

Gave us a broken cup that leaked all over the car, asked for tots with cheddar cheese, I think they threw a slice of American cheese on top, so gross. Snickers in the blast were stale . Also food was inedible and terrible. read more

Sonic - makes me think sparklers and techno fab and future and rocket ships. In reality: NOT. OK for starters the traffic pattern at Sonic is SO STUPID. Because cars were seriously backing up on Route 7 (due to glee at having a new Sonic and/or because the parking lot is SO RIDICULOUSLY SMALL and there are not as yet any drones delivering my meal) they closed that entrance. Which now means if you pull into the parking lot from the side road, and there isn't a spot, you have to back up into the line of cars waiting to get in to get out. SO STUPID. The parking lot was full (we parked behind Denny's right next door) but the dining room was just half full. BRILLIANT. Then the woman that took my order screwed things up: I didn't want cheese on one burger, which is NOT on the menu, so I said I wanted it plain, and what I got was a PLAIN burger - no cheese but no lettuce or tomato or onion or anything else - sheesh. Just a hamburger, Sonic - or are you too far out there to remember what a hamburger is??? The cheeseburger with the works ($4.19) was sticky in my mouth: sticky bread, sticky cheese, the meat was the right color and not sticky, a nice amount of lettuce, pickle and overall kind of boring. The small fries ($1.19) was small, just OK, reminiscent of McDonald's knock offs. I REALLY liked my strawberry limeade ($1.69) - a bit fizzy, not too sweet, bits of real berry to block up the straw - this is something you don't get everywhere. SUM: Nothing futuristic, just pretty good in an old-fashioned (1950s) American hamburger sort of way. Yawn. read more

Sonic Drive-In - There was one open space but it was blocked by a sign. Urgh... - Burgers Near Me - Latham, New York