Beautiful day to sit outside. The burger was absolutely amazing. I swapped the beef for chicken and got turkey bacon as well. I am not a sauce girl so only ketchup on it. Instead of bread got lettuce for wrap. It was so juicy and I wanted more. Comes with a salad on the side and the dressing was spectacular. My second drink took forever to come and was so watered down but they made another one. Would definitely go back next time we are in Richmond. read more

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We were handed a menu that stated 50% of all seafood and upon the bill they said it was actually 20% off. It was a confusing scenario where the manager made me feel like we did something wrong? Tip: Confirm the happy hour specials (even if you read it on the menu) before you order! The seafood was okay. read more

Burger Bach - Burgers Near Me - Richmond, Virginia

Went for happy hour, it wasn't busy, but they couldn't keep it together. The to-go situation was out of control, the manager was trying, patrons were getting irate, there was a back up of people picking up... and it took 20 minutes to get 1 cocktail at the bar, and we were the only ones at the bar! Food was so-so... read more

This is a great place to eat with family and or friends. The setup is welcoming and pleasant. The open space gives you the feeling of joy. Our burgers were prepared how we requested them. Food was served with care. Our waiter was friendly and caring. Nice job burger Bach. read more

Burger Bach - Burgers Near Me - Richmond, Virginia

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Gross- the burger was completely drowned in ketchup and the bun had at really weird texture. Super bummed.

A group of 8 people attempted to be seated at 9pm on 1/14/23, a Saturday night. We were seated as two 4-tops separated by a two-top table in between us, because the waitstaff claimed they couldn't seat a large party after 9, as "it's a kitchen thing". What? This smacks of lazy management, if that is truly the case. Denying 8 paying customers seating for a large group, when the restaurant is 3/4 empty well before closing time, suggests a business that does not want to last for very much longer. read more

We've been to and liked Burger Bach in Charlottesville so decided to try this one. They were very clearly understaffed (or poorly staffed) and weren't able to keep up even though it wasn't nearly full. There's no kids menu, and it took 90 min from the time we ordered for our meals to come out. This is not a family-friendly experience. read more

You know it's funny, my husband and I mostly do takeout even though typically dining in can produce a superior experience. Not with Burger Bach. We ordered online and picked up, called when we got there and the food was brought out to us. We both got the deluxe burgers, mine with a Beyond Burger, and a large fry to share. They make all the sauces in house, and we got garlic aoieli and manuka honey mustard. Both delicious. It had been so long since we've been here that we forgot the burgers come with a side salad. That was great and the dressing was delicious. The greens were kinda wilty though, which I thought was pretty noticeable so we only ate half. Overall I was very impressed with how hot everything remained after a 20 min drive, and even the fries were crispy when we got back home! This was a way better experience than our in person dining a few years back. Thanks, Burger Bach! read more

Pathetic customer service. I received a Burger Bach gift card for Christmas. I ordered 2 burgers for cary-out at the Short Pump location and asked the girl who took my order if I could give her the card info over the phone. She said "no" and I would need to come to the store to pay (not true as I have paid with gift card over the phone in the past). Upon arrival, I was told that my gift card must have been purchased from a DIFFERENT location and was not transferable since it's not under the same franchise??. It does not state this anywhere on the gift card. Nobody in the restaurant bothered doing anything to assist. read more

Stopped in for lunch and really enjoyed the atmosphere and general Carytown area where this restuaraunt is located. Overall, Carytown is a fun spot to visit and this restaurant has some great burgers that i would definitely reccomend trying if your in the area. read more

Burger Bach - Burger with blueberry dressing - Burgers Near Me - Richmond, Virginia

This was an awesomely delicious burger. I had the Wellington. DH had the Basic. DH and I have been meaning to go for ages, and finally got around to it for date night. I left work a little early so we could beat the crowd, arriving around 6. So we had no difficulty getting a table. From what I understand, grass-fed beef means you can safely order a burger medium rare ("pink") without worrying about e.coli. So I did. It was perfectly cooked. With my Wellington, it was sloppy good with blue cheese, HP Sauce and grilled onions. The greens on the side were terrific, and the fries? Perfection. They have a variety of dipping sauces. In addition to the organic ketchup, we had jalapeño remoulade and chipotle BBQ. DH was especially pleased with the choices. The next time I come back, it will be for Happy Hour oysters, mussels, and shrimp! Highly recommended. read more

Burger Bach - This is the best ginger ale I have ever had! - Burgers Near Me - Richmond, Virginia

Service seems to have improved since our last few visits. The center communal table is nice if its not too crowded. We ordered the fries as an appetizer and they came out just before the meal, Hard Root Beer and a north lamb burger. If nothing else, the lamb burgers are great and make it worth the trip. read more

Burger Bach - Hard Root Beer and Prickly Jalapeño - Burgers Near Me - Richmond, Virginia

No hostess, waiting to be seated. 2 minutes later..."this way" 5 minutes...no waiter 11 minutes...waiter says sorry for the delay. Takes drink order. 16 minutes...water comes out. No attempt to take food order. 20 minutes....other tables in vicinity without water looking around in same situation. Waiter and other workers on phone socializing. 25 minutes....walked out. Save yourself the trip and go to any of the other locations which have great food and service. The folks working here have zero professionalism, and quite honestly, look a little drugged out. read more

If you like burgers, you won't be disappointed here with all the different types of burgers to order here. Plus, the burgers are naturally lean and healthy as they are pasture raised, 100% grass fed, Black Angus beef. I'm a big fan of the East Coast burger, which includes blueberry chipotle bbq sauce, bacon, brie cheese, caramelized onions, and garlic aioli. All the ingredients were well balanced and made for a delicious experience. The beef itself was tender and juicy. I highly reccomendation the fries, which comes with one specialty sauce for the small or two sauces with the large. The fries taste great and are crispy. If you're not sure which sauce to order, garlic aioli is a tasty choice. The atmosphere is clean and has great outdoor seating. The staff members are nice and friendly. I would say that the wait time is a bit long when waiting for a table and getting drinks was way longer than expected. Overall, you will definitely enjoy the food and good vibes here. read more

Delicious burgers and better fries. Great place. Coffee was delicious but at 2.95 a cup, one was good. read more

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Food and service were great. Burgers gear grilled and trimmings were great. Highly recommend for a family dinner

We went tonight, the service was trash and so were the burgers. Really disappointing that this establishment has gone so far down hill, it used to be one of our favorite spots, I'm not sure what happened. read more

This place is legit! Had the east coast burger...it's smack yo momma good! Restaurant was slow at the time, so service was excellent. Definitely recommend this place to burger connoisseurs! It was so good I ordered a second burger to feed my inner fat kid!! read more

They had a parking lot for easy parking. I was craving some burgers and discovered this place. Such a trendy and small restaurant. For appetizer, I ordered a large fries and it comes with two sauces that you can pick from. The fries wasn't as crispy as I would like it to be, but they were more natural than your run-of-the-mill set of french fries and tasted better. The burger doesn't come with fries, but it comes with a salad which is a nice balance to the meal. I ordered the Original Burger and my boyfriend ordered the West Coast. Both burgers tasted great. I didn't like how there was a bacon in the burgers because the saltiness overpowered the taste of the burgers. They were a bit on the expensive side, but it's worth it if you are craving for some more expensive burgers once in a while. read more

Burger Bach - Large fries comes with 2 sauces of your choice - Burgers Near Me - Richmond, Virginia

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We had a bad experience this weekend, and i still give 5 stars. I have been going here for 15+ yrs, at the original location and the new one, and 2 others in town. Food is always good, service is good. Saturday we were there about 1:00 pm, way less than half full. Initial service was good, got a very dark craft beer that was very cold and very good. And then we waited ... and waited ... and waited. I had a view of the kitchen, I could see food coming out but not quickly. When the waitress finally brought the food she apologized for the delay, and I gave her a piece of my mind. A big piece, and I made it clear I was unhappy just with the kitchen. I asked if the manager was aware of the problem and she said I will send her over. Well ... it wasn't the manager, it was the owner. Very nice lady, we had a great conversation. It was clear she was upset that a customer had a bad experience, and she was somewhat embarrassed that it had happened. Turns out it was an uncontrollable event: several of the kitchen staff decided they wanted to go on spring break, so they just didn't bother to show up. So after all was done I realized the food was as good as ever, the customer-facing staff was good, and the problems were caused by people with no ambition and no future. It was a 5-star meal. read more

Raw oysters. French fries with aioli dip. Heaven. Veggie Burger = yumtastic. Ambiance is nice. Patio seating. Cool vibes. Typically no wait. Prices are reasonable. read more

Burger Bach - Burgers Near Me - Richmond, Virginia

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They forgot the sauce... whole meal depended on the SAUCE!! :( The burger menu is creative, but I'm really disappointed in the service we received while picking up a to-go order. Literally the only reason we eat here are the sauces and we ordered 5 different sauces with our fries and the sampler. None were included in the to-go bag. That mistake plus waiting 30 minutes for the order once we arrived made this experience a total waste of money. Our food was cold, the fries were mushy and flavorless with no sauce. I called to get them to at least comp the sauces (that we paid for) and the employee said I'll just have to ask for the sauces next time we come in to order... slim chance . Great way to waste $50! read more

if I could make this a zero I would. I was there yesterday and was told my food arrival would be slow because they only had 1 cook. I chose to stay. The food was well prepared except that they gave me a regular bun instead of Gluten Free that I asked for. I was extraordinarily I'll the rest of the night and will be for a month while my body heals. I will NEVER go back to this restaurant EVER! What a terrible thing to do to someone. read more

I'm am really big on good customer service!! My family and I wanted to try a different burger shop today but it was an epic fail!! we waited damn near an hour for our food that we didn't receive, we watched other people around us that ordered AFTER us get their food,we didn't get an update or anything I was very excited on trying the gluten free menu smh I understand the kitchen gets backup and stuff but yall could have explained that to us and I would have understood but to just flat out not say nothing or not even offer any refills on our waters is just unacceptable Burger Bach - Carytown yall need to do better! read more

Very good burgers, and the addition of the side salad is a plus. The fries are great snd the variety of sauce options are a winner.

They said on the menu they had vegan options. Turned out the vegan option was just a plain beyond burger wrapped in lettuce with NOTHING else on it. There are hundreds of other restaurants in the city with both vegan and non-vegan options, so if you're looking for a place for a group to eat and you have at least one vegan in said group, avoid this place and pick another restaurant with good options for everyone. read more

Amazing food and friendly staff. We held a retirement party and the only issue was a couple of the people in our group didn't get their food until almost the end of our meals. Worst part was while we all had burgers they had salads. read more

Burger Bach Cary Street is a fave! In addition to flavorful burgers they offer delicious salads, a great beer selection, fantastic outdoor seat area, off street parking, and excellent service. Our server, Georgia, knew the food and beer menu well and was pleasant, attentive, and able to help us make selections we were very happy with! BTW the fruit and nut salad is delicious! read more

My mother and I came to eat for lunch and asked to be seated inside. While there wasn't any other groups of people sitting inside. We were sat in the back. Then a group of 4 white people were sat near the front of the establishment. Later another black family came in and were also sat in the back. I just want this establishment to do better, be better and know that that is totally unacceptable. -Sincerely A person of color. read more

Four of us walked into the completely empty Burger Bach in Carytown At lunchtime.There were two waitresses, one brought her 3 year old daughter to work. The 8 and 10 year old children in my party told the waitress each condiments the did and did not want on their burgers . When the bill came I saw we were charged per condiment. I said a large fries doesn't come with ketchup? The waitress was out of her league, she said manager was out and she did not know how to remove the erroneous charges from my bill. I contacted the manager , Andrea ,who said she would take care of it and never did. They claim to make their own sauce and give you a thimble full of "ketchup" that you won't like the taste of! Stick with Heinz and hire adult food servers. Eat somewhere else! read more

Burger Bach has a delicious burger! So many choices on the menu to select from. The fries were also delicious, as well as the dipping sauces. Our server was not the best but the food taste and speed of arrival was good. Will be back to try more burgers! read more

I loved the atmosphere and the food was amazing too. Our server was very friendly. The quac and chips were pretty fresh and tasty! I loved my black bean burger and topped it off with the fries. Loved the whole experience. read more

Very nice experience. Has a neighborhood feel. Guests were playing board games they likely brought themselves. Was able to bring our pup and sit out on the patio. The outside spaces are partitioned off, perhaps a COVID relic? Burgers were cooked perfectly. With the best bread-- i like when my bread is soft around my burger. Some burgers are automatically double [be sure to ask] which delighted my husband. We shared fries with an assortment of toppings. Definitely looking forward to going back read more

I love their burgers and fries and all the amazing dipping sauces that come with. My go to favorites are the hangover cure (I love me a burger a with eggs on it) and the east coast with the yummy blueberry sauce. Even the little side salad that comes with all the burgers is super tasty. The kiwi drink and strawberry mule is so yummy and refreshing. read more

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Western Burger - DELICIOUS, WELL COOKED AND ALL OF THE FREAKING FLAVORSSSS! As I bite into the burger, everything from the cheese, Patty, BBQ sauce, to the bacon strips to the bread all came together we'll. I also admired the fact that the burger was very clean - meaning nothing fell on my plate except for the tantilizibg juices from the beef Patty. The size of the burger IS JUST RIGHT, not too overwhelmingly huge but definitely filling. I truly enjoyed the burger very much. we also ordered some broiled Rockefeller oysters. I must say, I have had better oysters that were more charred and cooked, less slimey. Regardless, the oamresan and spinach we're good toppings per usual. Last but not least, the fries are really good. I love fries and I love fries that are done very well. you also get a choice of gourmet dipping sauces - hopefully soon, they can add truffle oil dipping sauce we will definitely come back to Burger Bach whenever we are in Richmond! yay! read more

Burger Bach - lunch time - Burgers Near Me - Richmond, Virginia

Stopped by to see the place since the Carytown location moved. As to atmosphere, we really missed the old digs. The food is still to die for! We had raw oysters and Oysters Rockefeller for starters. We followed up with a West Coast and a Milford Sound with a beef patty added. Both were cooked perfectly and delicious. What more could you ask for? Service. I didn't catch our waiters name but he was great. He answered every question without hesitation, was attentive but not overbearing, and we were pleased to leave him a nice tip. read more

Burger Bach - Oysters on the half shell - Burgers Near Me - Richmond, Virginia

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My wife and I had been curious to check out Burger Bach for the past few years and finally stopped in the Carytown location today (Sunday afternoon). Be advised, this location only has a small parking lot and the restaurant is popular, so you'll likely end up having to park somewhere nearby. We arrived about 1 pm and the restaurant was about half full and appeared to be fairly well staffed. Despite this, we saw very little of our waitress Kaitlyn during our visit. She was friendly enough, but she was either stretched too thin with number of tables, or she's not a good juggler. We waited about 10 mins for her to come take our order. She apologized for the wait and made some menu suggestions on our request. Kaitlyn did fine taking our order, but she dropped the ball repeatedly during our visit by not checking on us. For example, after fries were delivered to our table, we noticed we didn't have any napkins. We waited about 5 mins for Kaitlyn to check on us before finally walking up to the bar to get some cocktail napkins. The large order of fries was generous in size, but the two small containers of sauce/ketchup that accompanied it were too skimpy. Three or four little cups of sauce would have been more adequate / appropriate. The fries were very greasy, limp and dark in color. Having worked in restaurants myself, I'm guessing they don't change the cooking oil as often as they should and/or they aren't allowing the oil to get hot enough so the fries absorb more grease. My wife ordered a Basic Deluxe Burger, which wasn't bad, but pretty greasy. And the French Chick (grilled chicken sandwich) I ordered was even greasier. The brie cheese on it is very strong and smothers out the flavor of the chicken and bacon. If you order the French Chick, I suggest having them leave off the brie. When we were done eating, we had to wait another 10 mins for Kaitlyn to stop by so we could request our check. By this time the restaurant was a little more than half full, so it wasn't as if there were tons of customers as there sometimes can be at Burger Bach. We didn't order any beverages and our total bill (after Richmond's pricey meals tax), was $31, plus tip. After having high hopes, we were surprised how much we didn't like Burger Bach. The service was lacking and the food was all too greasy, which nullified the flavor. Even the "hip industrial" decor/ atmosphere was unappealing to us. We found ourselves wishing we had saved $20 by going a couple doors down to McDonald's... or across the street to Carytown Burgers & Fries. read more

Went to Burger Bach tonight and it was a disaster. This was usually a reliable restaurant but not tonight. First the waitress brought out the French fries 15 minutes before our hamburgers, we kept asking where our burgers were, when the burgers finally came they were wrong so we sent them back (after the server put his hands all over them) the server then brought back the same hamburgers (which were now cold) and said this was our order which it was not! We decided to cut our losses and left without eating. I found the manager and told him what happened and all he said was "I'm sorry" no offer for any type of compensation. I'm very upset about my experience and the level of customer service (which was none) Don't waste your time & money eating here. read more

Meh!!! I was underwhelmed with the whole experience. The veggie burger I had was overcooked, the tomato was white with the hard center still in from the vine, french fries were good, sauces ok, iced tea bottled, all for $21+ for one person. Service was average at best. Sorry, I won't be back. read more

My friends and I went here last week for lunch, which was really good. We all liked our burgers and had a really good time. We came back tonight for trivia night (shout out to the guy running trivia he was amazing) and had a lot of fun doing trivia. That was the end of the positives. I have never felt the need to write a bad review, and I'm so bummed that this had to be my first time. I'm not sure if our waitress Staley was just having a bad day or something but I do not want to ever be served by her. We were seated after 10 minutes (the restaurant was pretty dead and half the time she was kinda just standing off to the side) which would not have been a problem if that was the only thing. But it was the first of a lot. She was just rude and curt the entire time and took around 30 minutes just to get us water, and another 20 to get our friend's beers. If it was busy I would completely understand. There were about 3 tables in our section throughout the entire night. Multiple times we would all make eye contact and she'd just turn away. My roommate and I ordered fries. She asked if we were going to get burgers or anything else and when I said I wasn't she frowned and walked to my friend to ask her. We watched our fries sit underneath the lamps for about 30-40 minutes. We clocked us sitting an hour after ordering with no fries at all and at that point, I didn't even want it anymore and gave up on keeping time. When it came they were limp and a bit soggy, and the bartender (amazing guy, no hate to him at all) ended up having to bring us our food. The entire time she was either sitting with her friends at another table or doing side work. We noticed other tables specifically from her receiving the same service. Another waitress was on top of everything, serving, bussing, and making sure her tables were taken care of. I've never once in my life left no tip and it sucks that this was my first time. The other day we went the food was great, service was a tiny bit slow but it was busy so I completely understand. This was not the situation at all and so disappointing. Won trivia though. read more