Please read before buying gold jewelry from this store because my pieces tarnished.
I am incredibly dissapointed in this store's owner. I discovered Burdlife in early December of 2021 and over the span of four months acquired 5 pieces (2 sets of earrings, a single earring, a ring, and a bracelet), in addition to me spreading news of my "new favorite jewelry store" to many of my friends.
I purchased the "Baby Ella Pink Huggie" on 12/14/21, recieved the "Baxter Paperclip Bracelet" from my boyfriend on 12/25/21, and purchased the Kaylee Gold Ring on 3/10/22.
During the last week of March, I noticed my ring and bracelet had begun turning silver, but wanted to wait until I got back in Houston to go into the store. On 4/7/22, I decided to email the owner since it would be another month until I got back. On 4/14/22, I get a response asking for photos of the jewelry, and I respond on 4/19/22 with photos, and after no response for two weeks, followed up on 5/2/22. I received a response the same day asking for my address, saying the replacement pieces would be sent out immediately. On 5/4/22, I sent in my address and offered to come into the store.
On 5/7/22, I went swimming in a pool with my jewelry (I specifically buy gold filled or solid gold so I don't have to take it off), and the ring turned completely black (note- none of my other pieces from other stores did this).
On 5/17/22, I had to take out all my jewelry and noticed my Baby Ella earring had also turned black.
On 5/18/22, exactly 2 weeks after I sent in my address, with no email back and no package, I decided to go into the store. This was 6 weeks after my initial email.
I ask to speak with the owner, introduce myself and the situation, and pull out the 3 pieces. She begins to tell me that this has never happened before and she doesn't know what happened, I tell her that at this point I would just like my money back. I tell her I sent her my address and she tells me she already sent them out, I ask her if she did since it had been 2 weeks and I had not gotten anything, she insists she did and I tell her I would be more than happy to bring those pieces back once they are delivered.
She pulls up my purchase history and says that because I bought these pieces "7/8 months ago" she can't give me a refund, at best store credit. (Please note the pieces were from 4.5 months and 2 months ago by the time I was in the store).
At this point she asks me if she can check out a customer, and I stepped aside. The 3 pieces were on the counter as the customer walked up, but the owner quickly pulled them behind the register. The customer asks us both if the pieces were tarnished. I wait for the owner to respond, and when she didn't, I responded "yes". The customer asks if it was a bracelet, to which I respond one of them was. The customer decided not to purchase and walked out.
The owner then looked at me and said "So that was rude, you made her not buy". I had had enough at this point and she seemingly snapped at me that she would give me the money back. I thanked her and apologized for this happening because I really did love her store and wanted to see her grow. She perked up with a big smile and said "have a nice day", in what felt to me to be an extremely fake and condescending tone.
All in all-- do not buy from here. The pieces are not gold filled as they are advertised to be.
Here are some great alternatives:
For real gold filled: Zoaje
For solid gold at a price not much higher: Stone and Strand read more