Copied from my Google review: I'm going to vent a bit. I got…read morea fill up today, 04 March 2025, and they charged $6.21/gallon. The EIA dot GOV websites states that the Maryland delivered to home cost per gallon as of 24 February 2025 is $3.785/gallon. Another local company, Taylor Gas, is currently as of today, 04 March 2025, $3.30/gallon. It blows my mind that Suburban is so simply robbing customers in Southern Maryland. After I called and complained, they gave me a 20% discount (now $4.968/gallon). That is still 50.55% higher than what Taylor Gas charges. If you have the option to go to just about any other provider in Maryland, maybe you should. But... but, if you have a tank with Suburban at your home that you bought with the tank already installed, you are stuck in their lease (which costs roughly $48/year). That is not bad, right? You cannot buy your way out of the lease in order to use other suppliers for much lower costs. You are stuck. If you want to cancel service with them, then you will have to get that tank remove (out of the ground) at your cost. Why can't you buy out of the lease, because their lawyers gave them the great idea to state that the tank is used and they cannot sell it to anyone. Where is D.O.G.E. where you need them? This sounds like a bad dream and it is. Suburban Propane should be avoided at all costs...

The staff is friendly but the price for propane is always a lot higher than the states national…read moreaverage. A few times it was over double the average. We had suspected gas leak months ago when we called to schedule a refill we told them we aren't using the gas this fast and they never told us they tested it at all. I found the leak myself and they came out to repair it, I lost hundreds of dollars in lost propane over a few month time and they still charged me for the repair, apparently we own the gas line running from the tank to the house. This was very disappointing because we asked them to check for a leak and they never did, we have a half empty tank AGAIN. We are billed for the repair and we are also stuck paying for all the lost gas. Sorry to say but we will be shopping around before we refill this time.

Hands down, the best company around. I called them bc I fired SMO. They responded quickly and had…read moremy tank filled right away. Colette treated me so well, I felt like family. I had the flu and had forgotten to hire a new vendor and was out of oil. She went above and beyond to help me. Top notch service and truly genuine people.

We hired SJ Johnson to add propane for our kitchen renovation. The install went without a hitch and…read moreI'd recommend them.

When we were not even able to get through to our propane delivery company emergency (suburban),…read moreTaylor Gas was straightforward with an immediate response,set us up for a same-day emergency delivery, Leah Rea was on the Sunday went above and beyond to get us the help we needed!

My service was wonderful. Technician very professional and friendly. The fireplace looked wonderful…read moreafter its yearly maintenance. I recommend the Gold plan it is worth the money to me.

I couldn't have asked for a better experience. Sham was an absolute joy to work with. She was kind…read moreand considerate in helping me with the account issues. She took her time and answered my questions and resolved my issues. You don't find customer service like this these days.

I was having the smell of oil in my home every day. This was only made worse after the summer…read morecleaning. It turns out that the electrodes were slightly misaligned, causing a small accumulation of oil within my unit. Unfortunately to get to this resolution, it took a 1-star experience. A very unhelpful technician (1-star) came and went in less than 10 minutes, telling me he couldn't smell the odor so I'd "need a second opinion". I called back to SMO for further assistance. Tyrisha Monroe assisted me (5-stars!). Each time I called in, I spoke with Tyrisha. She was extremely courteous, understanding, and helpful. She immediately scheduled a more experienced technician to my case. Within a few hours, Reggie was at my door (5-stars++!). Reginald Morton has serviced our furnace in the past. He is extremely professional, wise in his trade, and a genuinely nice man whom I gladly welcome into my home. Reggie worked hard, trouble shot the issue, explained everything to me, then made sure the entire space was nice and clean before he left. I have always been impressed with Reggie's quality of work and kind demeanor. After today's experience, I requested that he be tagged as my preferred technician (I'm not sure if that's a thing, but I certainly hope it is!) --as long as all you Yelp readers don't start requesting him to the point that he is not available when I need him. ;D Well done SMO, you have two extremely professional employees who care about their work. They deserve your acknowledgement. In this day of so many people being more interested in themselves than their job, this was refreshing.

These people will go out of their way to make sure you and your family are safe. Our heat went out…read moreduring a series of winter snow storms and they really went the extra mile to get us gas even when none of their delivery trucks could get up our icy road and driveway.

I have used Aero Energy over many years, and they have been reliable and prompt. There was a…read moreslight gas smell from my Propane Tank. I called Aero Energy and they immediately sent someone out and they fixed the problem quickly. They also, adjusted the system and explained the process. I highly recommend.

The service technicians and drivers treat people like they would wanted be treated . Everyone who…read moreworks for the company is super polite and helpful. If they do not know the answer they find a coworker or manager who does and ask them to get in touch with the customer.

From start to finish....a great experience. Had complete HVAC system installed and the crew were…read moreamazing---install on time and everything cleaned up....would never know anyone worked through a major installation. Pricing better than multiple comparisons with great Energize Delaware rebates and tax credits. Highly recommended!

There are many places to get propane, but none that know the business. Nobody is working hard to…read moreearn your business, except this one. Price is posted out front, and discount for bulk purchase too. Not only did I get a great price, I learned more about weights and volumes and seasonal changes. I recommend going there and be prepared for a great experience.

Great friendly service and cheapest propane tank refills for miles. Highly recommend!read more

We have had a great experience since moving away from AmeriGas - what a huge change. They have…read morebeen good about deliveries, cost, and contacting us ahead of deliveries when requested

I have always had relatively good experiences with Valley Energy. However, I'm now done based on…read morethis past experience. I guess it does take only one bad experience. Poor management when questioned. I had an issue about whether 800 gallons was actually delivered to my home. I have a 1,000 gallon propane tank -- when I got to about 150 to 175 gallons, I called for a refill. When I received the refill, they refilled to 800 gallons (which is typical -- 80% total). They gave me a bill for exactly 800 gallons delivered. I questioned the invoice because I knew I called in when there was no less than 150 gallons, which means if I had 150 and they put 800 in that I'd have 950 total. They said they put in 800 and my tank must have been completely at zero and that my gauge must be wrong. I check my gauge every week and know it was not at zero or even close to it. My email was initially ignored, then it was clearly misread when it was responded to and not sent to management. I had to call to get a manager (or I think they connected me to a dispatcher), who tried to placate me to get me off the phone with the understanding he would follow up in a couple of ways, which he never did. When I finally followed up a few weeks later by email, the assistant contacted the the manager (or dispatcher) who told her to pass along that the driver who made the delivery was contacted and said that there were in fact 800 gallons delivered and everything seemed ok at the time of delivery. My emails to Valley Energy and my discussions were clear in that I was not seeking not to pay for gas I did not receive. I was interested in finding out if my gauge was wrong to have it fixed, or to learn if the gas truck that did deliver to my home reported the wrong amount as being delivered (they track all amounts all day) -- I indicated perhaps at the end of the day there may have been an extra 200 gallons on the truck. In any event, they handled it wrong and they lost a customer. I was with them four years and will be no longer. This experience leaves me with a taste of mismanagement, possible dishonesty and siphoned gas in my mouth. I'm not suggesting Valley Energy actually billed for gas they didn't provide to me, but the way they handled this incident, it gives me great pause to consider whether it is just bad customer service. I've lost my faith in them.

We have used Mattingly's several times over the years and their service keeps getting better. They…read morehelped ima pinch with our outdoor project when the General Contractor (reviewing them later) "had a guy" who ended up bailing on us as we were 'just a side project' for him. Mattingly's came out, gave an excellent quote, and once the carpenters were ready, came in and installed everything perfectly. They were even able to accommodate some requests we had that the General Contractor said couldn't be done. Everyone was truly professional and the office kept us up to date on scheduling and timing which helped us plan our days. I highly recommend Mattingly's. A great bunch to work with.

From the owner: Mattingly Electric is a provider of electrical and wiring services to residential and commercial…read moresectors. It offers home renovation wiring, panel or breaker repair, backup generator installation, troubleshooting and repairs of site lighting, new lighting system design, and other services.