The technicians came to my home this morning, and I was very impressed. They were knowledgeable,…read morequickly diagnosed the issue, and provided outstanding customer service from start to finish. Their professionalism and expertise were truly top-notch. I highly recommend giving them a try, you won't be disappointed!

Had an appointment window of 8:00-10:00 am, and verified both the appointment and the window on the…read morephone the day before. No show by 10:15 am, called to enquire about it, and rude receptionist stated window was 11:00-1:00, changed without my consent. Rude receptionist asked me what I was scheduled for - PLUMBING obviously. Asked to speak to the boss. Rude receptionist stated he was not available. CONVENIENT! Cancelled appointment. Clearly not a reputable company, totally mismanaged and not at all customer-focused.

Love the service techs! Very professional, very knowledgeable! I love that they gave me options for…read moremy services!

We chose this company after shopping around, in part because we are a veteran family and wanted to…read moresupport a veteran-owned business. We signed and paid on a Wednesday, with work scheduled to begin Friday morning. I took off work and waited at the property. No one showed up and no one called. I had to contact the office myself to find out no one was coming. Work did not begin until the following Monday. Unfortunately, that was the beginning of a pattern that continued throughout the entire project. We repeatedly had to call for basic information about the status of our property. Calls went unanswered, promised callbacks did not happen, and we received vague or conflicting explanations about staffing and project status. At one point, a company employee called and had to ask us what condition our property was in and whether the house had running water. We should not have been responsible for updating the contractor's own staff on the status of their project. After the plumbing work was performed, we were told the remaining step was inspection and that the office would coordinate it. We waited, repeatedly followed up, and eventually contacted the permitting office ourselves. At that time, we were told there was no permit or application on file for our property. Meanwhile, an approximately eight-foot trench remained open in our front yard with plumbing exposed for weeks. After nearly a month of problems, we requested a refund and asked that no one from the company enter our property without authorization. The owner confirmed in writing that no one would do so. Despite that, workers arrived at the property without coordinating an arrival time with us. We received an automated notification that a technician was en route, but no inspection time had been provided. We had to call the inspection office ourselves and learned that the inspection window was 11 a.m.-1 p.m., although the company arrived hours earlier. When my husband questioned the technician about why they were there, the status of the project, and the conflicting information we had received, the company subsequently texted us accusing my husband of "harassing" the technician and stated that they had called the county and canceled the permit. This experience goes far beyond poor communication. It has involved a missed appointment, repeated failures to follow through, poor internal coordination, conflicting information, weeks of chasing answers about our own property, an extended open excavation, and ultimately being told the permit was canceled after we asked questions about what was happening. We have documented our communications, calls, property condition, and timeline. Based on our experience, I cannot recommend this company. STAY AWAY FROM THESE PEOPLE.

I cannot stand the former owner of this house. Sam's Plumbing has come to my rescue because the…read morepast owner left behind pipe corrosion, a leaky outside hose (the second one doesn't work), old valves that's hard to turn, and an old pressure control mechanism. They did an excellent clean job at a great price and I'm super satisfied with the service. I will definitely be calling back for additional repairs that the former owner refused to fix! Thanks again for making my day on this rainy Monday!

Incredibly quick response and repair of a leak in our copper pipe, and the quote was very…read morereasonable. Will definitely be using their service again if we have future plumbing issues!

We knew our Hot Water heater was on its way out and purchased one with the intent of replacing it…read moreourselves soonish. That timeline was accelerated when we came home the other night to see water gushing out of every available orifice in a somewhat alarming manner. This company only had one star but I took a leap of faith and gave them a shout. Jerome was friendly and highly responsive to my inquiries and gave us a more than fair price for install and secondary supplies/fittings. He came out exactly when he said he would and didn't waste time fixing our issue. Best of all, no up selling! I'm glad he left a card because, moving forward, this company will be our go-to for all of our plumbing needs!

We had floors installed in our basement and bath. The toilet was not replaced correctly causing…read morewater to shoot out of the connection hose . We initially called Len The Plumber. The Len The Plumber tech was rude, aggressive and quoted us an astronomical price, telling us we needed a full toilet rebuild. We did not accept the service. I contacted Direct Flow Plumbing the same day. Jerome responded immediately, and came out the same day at the stated time. He was extremely courteous, professional and knowledgeable. He diagnosed the issue, and repaired it the same night. He was honest and very reasonable. I highly recommend his service.

Abbot's Plumbing once again came to my RESCUE. I had to replace my washing machine and the…read moreinstaller said I needed to have the valves replaced. Anthony from Abbott's Plumbing came out expediently and did the job and also put in a New Cutoff Valve -- all at a reasonable cost. I have been serviced often by Abbott's Plumbing. Don't hesitate to call the Best Plumbing Company.

Leon and AJ were kind, professional, and courteous! They did an excellent job installing a new…read morepropane water heater and hauling the old one away. Thanks guys.

Juan was extremely professional and knowledgable! He installed two toilets and a kitchen faucet…read more Excellent craftsmanship and reasonable pricing. Highly recommend!!

From the owner: We provide plumbing repairs and fireplaces repairs and service…read more Give us a chance and give us a call. “We strive for excellences”

I contacted this plumbing company to identify the cause of a leak and was told upfront that there…read morewould be a $59 service fee, and that I'd be given the total cost before any work was done. The technician arrived and determined the issue was a faulty bathtub drain spout. I offered to go to Lowe's to get the replacement myself, but he mentioned he had one on the truck and said it "wouldn't be much." To my surprise, the final bill showed the part marked up more than 400% over retail. I completely understand that plumbers charge for convenience, expertise, and overhead--but the extreme markup felt misleading, especially given his comment that the part wouldn't cost much. When I called the office to ask about their pricing, I was transferred to someone who oddly compared plumber fees to what a doctor would charge and seemed irritated, as though I was devaluing their work. It was an uncomfortable conversation. Thankfully, another representative eventually got on the line and offered a $60 discount, which was processed quickly. In the end, the issue was resolved, but the pricing transparency and customer service experience left a lot to be desired. I recommend asking for a full estimate--including part pricing--before agreeing to any work.

Had burst pipe. They showed within an hour and quickly fixed the problem. Installed a turnoff valve…read moreand replaced outside facet.