While the store has been in Oak Brook for a while, this last month has been my first time seriously shopping in the store. We actually came for a friend who needed a specific jacket that was sold out at Neiman Marcus and was not even available at Nordstrom. We were helped by Nicole who I have to say is very assertive in such a good way. Absolutely adore her her attention to detail as well as her sense of humor. I would definitely recommend you work with Nicole moving forward. While there I unexpectedly found something that I was not even looking for Norma was shopping, but it turned out to be just exactly what I needed and I ended up making a spontaneous purchase. My friend also got her coat got shipped in in just a matter of days and was able to try everything on including matching accessories as well and ended up becoming a very happy customer just like me. This store is a very good size has such a great selection. I have always been a Burberry fan for over 30 years and I will continue to be regardless of trends. Because their quality on their coats, especially the classic trenchcoat do not waiver and this is a timeless style. read more

I have been trying to replace my damaged Burberry trench for months. Before purchasing I must try on. There are no Burberry stores or outlet stores with Burberry trenches in my area. It is frustrating to say the least. I am not going to give up yet. But if I find an other trench brand and it fits well, I will absolutely buy it. read more

Excellent service. Had the best employee ( can't remember his name) assist me with making the right decision for my son's gift.

ACTUAL SCORE: 0/5 My initial encounter with this establishment was an eye-opening experience. Upon entering, my family and I were racially discriminated against/profiled. The associates proceeded to alert one another via headset and engaged in threat deterrence measures, placing the ropes in front of the door, having security/fellow associates follow us around, and putting themselves between myself and the doors while trying on the product. Furthermore, the second I asked to see a particular product, the VERY first thing the associate stated was, "Just so you know, this product cost 1,500.00 dollars." In a demeaning manner, as if someone of my ethnicity couldn't afford the product I was seeking. Therefore, I left and took my business to Gucci. However, when I returned with my Gucci bags, I received a different response from the associates. Now, it was as if I held the proper credentials to afford something from this establishment. The associates were energetically engaged and welcoming. This time, the discriminatory associate (Sharon Rosenstein) even offered me her business card once my purchase was completed. Overall, the customer experience was horrible!!! No one deserves to be racially discriminated against and profiled just because they don't align with the ideal images of the employees inside Burberry's establishment. To make matters worse, I completed the survey with Burberry IMMEDIATELY, informed them of this information, and have yet to be contacted by ANYONE regarding this entire ordeal and, it's been over a month. Therefore, I returned this purchase with Sharon Rosenstein and bought another online since Sharon does not deserve to receive ANY commission from me or anyone else. Burberry has some SERIOUS work to do at this establishment because there are a lot of unethical practices occurring and based on your lack of response, one can only assume that it's acceptable behavior. #NoResponseIsAResponse read more

If I could give zero stars I would. Appalled by the experience with the Manager, Elizabeth Beneitz today. I bought a bag from Downtown Chicago on 8/17, decided the bag was too small for my taste. Brought the bag into the store on 8/18 to return. Elizabeth said she cant take the bag back because there was a tiny "dot" on the bottom of the bag. I asked what dot as the bag was never even taken out of the box. I contacted customer service and even provided pics while I was still in the store. Customer Service agreed that he couldnt see this "dot" and that it could be the variation of the cow hide. Elizabeth contacted security on me and had both my husband and I escorted out. What a complete shock by such treatment and brutality. I would have expected such treatment at a Walmart, but at Burberry!??!? We are completely appalled by Elizabeth's accusations, defamation, lack of customer service and disrespectful demeanor. This "manager" was quick to throw her colleague under the bus when I said I didnt even open the box to inspect the bag. She said all associates are suppose to show the bag from top to bottom and that it was the sales associate fault. So, then why am I being penalized here?!?!?! This manager needs to go through retraining or perhaps a different line of work is suited for her. Her manhandling attitude doesnt quite fit the supposedly high end atmosphere. The way she talked down to us and making these accusations, and putting down her colleague. I question the Burberry philosophy about valuing customers, team work, and code of ethics. For one, I will never shop at Burberry, again. They just lost a long time customer. My experience yesterday caused me enough strife to never support this company--especially not the Burberry located in Oakbrook. Trust me, I will be contacting Corporate Office regarding this. read more

I went to this Burberry store today and I couldn't have been more pleased. I went in looking for a large bag for travel for my birthday and even though we had the understanding I wouldn't be purchasing today, I was sending my Dad back to get it, they gave me the same great level of customer service. George was kind, patient, and helpful showing me all of my different options and writing them all down for my Dad to make it easy. I actually ended up buying a wallet today I was so happy with the service I received. We also conversed with two other women working and they were very friendly and personable too. Will always be a Burberry fan and will return to this store for all my future shopping needs. read more

I've been to this Burberry branch several times. I mostly buy my items online and pick them up in store. Most of my visits to this particular branch have been unpleasant because of the SAs. I recently visited the store in order to look for an item that was out of stock online, but it said that it was available in this particular branch. I visited the store and asked an SA if it was in stock. While the first SA was helping me, another came and took over. The second SA told me that the item I was looking for is out of stock and they haven't carried it in years (when it was clearly online and just out of stock). She also accused me of going on a fake website that sells fake merchandise when I was clearly on the Burberry app that was from the AppStore. I told her I've used the Burberry app to make several purchases in the past before, and I even told her that I bought the shoes I was wearing from the app and had it shipped to their branch earlier this year. She said she doesn't know what website or app I was on, and she continued to accuse me that it was a fake website. She also accused me, saying that they haven't carried my shoes in the store in years (when I literally had just bought my shoes in the beginning of this year). I offered to show her my order history from the app, but she refused. I will never come back to this Burberry branch again because of their staff. I am a freshman college student at Loyola University of Chicago, and I'm so glad I can pick up my orders at the Michigan Avenue branch instead. Their staff is much more friendly, and I've never had a bad experience in the Michigan Avenue branch. I've had my orders shipped to the Oakbrook branch because it's only 10 minutes away from my house, but after my last experience at the store, I refuse to ship my purchases there or even step foot in the store. read more

Realistically the storefront here isn't too bad in terms of selection, but the staff here could learn a few basic things about customer retention, without customers, you have no sales. It has NEVER happened to me where I was mistreated, but I've firsthand witnessed others being treated fairly poorly which is unacceptable, at this day and age, if you cannot get with the program, there are plenty of others that could benefit with your position at half the pay, which at the end of the day - is still a retail position. Friendly advice. read more

This location has better service than the Michigan Ave. store however their selection is not as deep as that store. However don't let that fool you, this store still has a great assortment of items for both sexes. I was making a purchase and was asked if i wanted a glass of water while they removed links from a watch I had purchased. It's little things like this that keep customers coming back. You never feel pressured or an inconvenience to the employees and that in my book is a sign of a good establishment. But these guys have been doing that since 1856! read more

Burberry ... aka my Achilles heel, arrghh burberry patterns are just so timeless and classic compared to other expensive designers and it matches every color you can possibly wear. AAAHHH Service is top notch at this store. Of the people that have helped me, none of them have been snooty towards me even when i came in wearing sweats and sneakers. It's a nice location, especially with the new store that is so much bigger and nicer than their previous one. It's in the same wing of the mall by Neiman Marcus. Wish they brought back children's clothes, but they didn't. One great customer service factor ... i bought a scarf that i was going to gift and chose to give something else... they still accepted the return even though it was past the 30 day return period ... awesome!! read more

So far not a good experience. Bought a bad that end up with smudges in the side, GF shows up an d get zero. The comment was "that's just the way it is" granted this is a 3 year old bag. I go in and get semi treatment, no exchanges let me clean the bag. BTW the cleaner was from Coach! The funny thing, was offered 2 exchange​ of the most hideous bags. Looking like trying to get rid of slower movers. It doesn't make sense. Left me number and see if I get a call back. All in all bad experience. It was a 3 week old bag, not 3 years. Rewrite typos. Brought a bag that ended up with smudges on the side. My GF shows up at Burberry and get zero help. Thanks. Comments from Burberry were 'that's the way the are*. . I show up and get similar treatment. I left my number and see if I get a call back. Having a 3200$ purse like a 100$ purse after 3 weeks is unacceptable. As expected no call from Burberry. Will shop at LV going forward.. read more

It's Burberry, of course this place is great. This location is the only one I've had a chance to experience in person, which is fine because they've always been able to help me with what I was looking for; plus, I'd imagine the Michigan Ave. location is a just a busier, more expensive version of this one, no? Anyways, the place is always kept extremely clean and in order, as it should be. The service has always been fairly good. Though I'm the type that likes to be left alone when I shop so it's okay when they don't approach me. Everything here is great; both for myself and for gifts. The scarves, the ties, the sweaters, and of course the bags are all excellent choices. If you can't find anything in the store you can usually order it online and have it shipped to your place or to the store for pick-up which has worked fine for me. Extremely pricey, but worth the quality. If you're willing to spend a pretty penny in turn for a very high quality, fashionable purchase, then this is one place for you. If you a prefer a knock off, then so be it, there's plenty of places for that too. read more

Outstanding customer service. Solid selection. Love shopping here (: New remodel is great! Lots of product! read more

Great customer service. I was directed to a stylist who helped me with a few bags i've been eyeing online. She was very informative and wasn't overbearing. Awesome service. This store is a bit small so you won't have much selection to look at. I would come back to this store specifically to buy my bag. read more

Worst customer service; sales associates are very uninterested thanks for not asking if I needed help I'll take my business somewhere else!

Very judgmental. Horrible vibe. Made me feel like my money wasn't worth anything. I came in to return items I had purchased for myself but received for my birthday by surprise. Honestly felt like the lady thought I was returning something worn or wasting her time. I will never go here again, don't judge me because I just got off work and drove 40 minutes to get here after a 10 hour day and look like a mess. You don't know how hard I work for my money to shop here. She even had the audacity to ask me why I drove so far and why I didn't wait until the weekend instead of coming during the week? Excuse me I have three jobs, work days nights and weekends, and finally had a moment to come! This is the only Burberry close to me that closes at 9 not at 8, and I felt interrogated, she kept looking at the clothing as if I had done something to them?! I'll take my business elsewhere. read more

Customer service is key here. No matter how busy and hectic, the staff will call their other stores to find the scarf, jacket, coat, purse, wallet, tie you're looking for. And, everything is done with a smile. While there's nothing cheap or a good buy at Burberry, the quality merchandise and helpful staff make your purchase there worth it. It's nice to know you won't see whatever it is that you bought there on every Burberry devotee in Chicago. They seem to have only a few of each design and one in each size, which is a plus if you're looking for something special for yourself or someone else. . read more

I had a terrible terrible experience with the mgr from the oak brook Burberry store , she was rude when I explained to her the button on my purse kept opening .... she said you have too much stuff in your purse that is why !! Her body language was rude and her hands crossed and just a miserable person . No way will I ever buy from that store again!!! read more

Worst experience ever. Any excuse whatsoever to not exchange for a smaller size. You would think with how much you spend it would include courtesy and accommodation. Both rude and snobby. Thanks for ruining my wife's Christmas. read more

I've been working hard and I decided to give myself a treat: a bag from Burberry that I've been eyeing for some time. I bought the small bowling bag with the inverted pleat. http://www.burberryusaonline.com/product/index.jsp?productId=2956467&cp=2119866.2119855&parentPage=family The service here is wonderful as expected. Everyone was so nice. This is a more casual store in comparison to the one on Michigan Ave., but I think the associates are nicer at this Oak Brook location. They have a rather smaller selection of bags (especially in comparison to the Northbrook Court store), but they still had the bag I wanted so I couldn't complain. I experienced great service here, in addition to pleasant conversation as they were wrapping up my bag in the pretty Burberry gift box and Burberry shopping bag with a very nicely tied bow. The associates here seem to pay attention to detail and take care of their customers. read more

I shop here quite often and love the product. Unfortunately the managers change frequently and I am beginning to think it is indicative of the poor work environment. My recent visit here was a terrible experience. The sales team member who assisted me was curt and completely disinterested in being of assistance. The manager was very similar in her distasteful attitude and unwillingness to listen. They both behaved as if they were being inconvenienced by my questions. I had an issue with a previous purchase and there was no effort in trying to be accommodating or investigate further. The take away is there are many other stores and Burberry locations where I can spend my money :) Shame on you Burberry, quality product but sub par employees. read more

Talk about customer service. I walk in on an empty Sunday with my mom and there are 4 associates who aren't helping anyone. They literally look at us and go back to their conversations! I guess we weren't the clientele they like to purchase from their location? So we went next door to Louis Vuitton and made a purchase instead. I don't know what the issue is but I'll never purchase anything from this location. Michigan Ave has WAY better service. read more

3 stars ONLY for the merchandise. I've been to locations in bigger cities, where the customer service is stellar. Hello Wilshire Blvd! Hello Walnut Creek! :) Here at Oak Brook? Meh. Not impressed. And to think I didn't review my experience last week after a call from the store manager promising to rectify the matter?? ugh. WHERE do I start? Well, the strap on my 5 y/o leather hobo bag started to stretch a bit, so I took it into this location to be sent off for repair, hopefully to be reinforced. While there, I asked if they could re-plate the hardware, as I noticed it was wearing off (I mean really, for what these bags cost, wtf??) and the sales clerk that took my repair order noted what great shape the bag was in, hardly any wear...duh, I take care of my things. ;) In any event, they call a few weeks later and quote $105 to repair the handle and re-plate hardware. I authorize the work. A few weeks later I visit to pick up my refreshed handbag, and to my surprise, when Amela (sp?) pulled my bag out of the outer bag, (not a dust bag) the entire handle had been replaced, BUT with a totally different leather grain! I was shocked! I said to her, "WHY would they put a grainy strap on a smooth bag!?!" She had no answer. Then I noticed the hardware..."And why didn't they re-plate the hardware?" She then referenced the repair order which stated "could not re-plate hardware." Guess that answers that. We moved back to the strap issue and the repair total. Amela stated the repair would be $105. I reminded her that was the original price, surely since they couldn't address both issues, the total would now be different? That question stumped Amela so she called over Dustin (sp?), who in short order doled out equal parts apathy and disdain and made me feel as if I were wasting his time. He looked at the bag and without seeking my input announced the repair would be $105. I said "I'm upset, I don't like this strap and I can't believe you're making me pay for repairs that weren't performed." She shuffled a few papers around, nervously, and Dustin mumbled something about calling someone...and then she announced to me that since I was unhappy, they would give me the bag and repair was gratis. As if! They both had an attitude that I should be grateful they weren't charging me for sub-standard repair work! For ruining my bag! So I took the bag and figured I'd use it to travel with; let it get ripped off my arm, who cares! ;) A few days go by and I receive a call from the Store Manager Annette, who couldn't have been nicer, and I refused a few times to return the bag stating that I didn't even care at this point. I didn't want to return, namely due to how poorly I was treated...she had to TALK ME INTO BRINGING THE BAG IN "SO WE CAN MAKE IT RIGHT" and I finally relented and said I'd be in next week. She said anybody could help me. Remember that part, please. Fast forward to tonight, and yet again, I must deal with Amela and Dustin, who know nothing about the call from the manager. This time I showed Amela a sweater I wore over the weekend with that bag, and how because of an inferior repair job, there was a part of the stitching that (unbeknownst to me) was catching on my sweater, so NOW my sweater is ruined. It looks like a cat clawed it! Ugh. I tell Amela, "I don't need the sweater replaced, as I have another one just like it, I just want the strap replaced. I only wanted to show you what the strap did to my sweater so you can make your repair team aware of this..."deaf ears. "what? huh?" Dustin picked it up to examine, noting that he doesn't see what's wrong with the strap. "It isn't the same grain as the rest of the bag." To which he replied, and I swear to God "I didn't see the original strap." At that I was like, if I don't leave now, someone will be sorry. What a complete waste of my time. I love how the staff is dressed so professionally. Funny, you can dress an idiot in a suit, but they're still an idiot. Apparently. The attitude displayed by each of them was insulting, to say the least. I stop shopping in stores once I believe they're only nice to me when I'm making a purchase. I will also reach out to corporate tomorrow. On my way out I said to Dustin "Annette said that anyone could help me with this issue, can you understand why I'm frustrated??" Nope, still the same apathetic facial expression. Nice. Then he actually said thanks to me as I exited, I replied with "thanks for nothing!" I think it takes great nerve to possess that much superiority when you're clerking away at a retail gig! UPDATE: I neglected to mention the shining moment when Dustin insinuated that nobody from the store called me! I retrieved my phone and scrolled through my call log until I found the store's telephone number! I showed him my phone with the 5 minute call, he then asked me "did she leave a message?" I said again (3rd time?) we had a convo!" read more

This is one of the greatest Burberry stores in the Chicago area next to the flagship store in Chicago. My Grandma and I went to this store because I wanted to try on a pea coat and the staff was so accommodating especially Jolla she let me try on a wonderful grey pea coat that I am saving up for now but she saw my Grandma was tired and hot and gave her a glass which was so nice even though we didn't buy anything that venture. So about 3 weeks later we were back in the Oakbrook Mall and We were about to pass up Burberry but I saw a sale sign and said lets go and I eyed a wonderful blue and navy striped polo that is so soft and has the knight logo. It was originally $175 but it was on sale for $125 which was awesome and I just had to get it so my Grandma decided to get it for me and Jolla gratefully gave us some water and was helpful with checking us out she even wrapped the shirt in a wonderful Burberry check tissue paper and a bag with the knight and a nice ribbon. There was even a nice African American gentleman that looked for a smaller size for me because it was too big and was very willing to find it and even put it in the dressing room. This Burberry is Awesome so make sure you stop by. read more

I would to thank Tiara Thurston, Ben Jenkins and Ramona Vinesar for helping with my exchange and purchase they are very polite, helpful and nice to deal with. Burberry company is very lucky to have them. What a GREAT service.... Keep it up..... read more

Just a note- i visited this outlet approx 3x in the past 2weeks & interestingly every single time the Caucasian female workers studiously ignored me, a woman of color, while mysteriously becoming energized when a Caucasian customer walked in. I ultimately purchased 2 coats with the awesome assistance of Robert G. & Amanda Wu. Just now when I picked up the 2nd coat, Amanda immediately greeted me. I made it clear I was there to pick up a coat I had already purchased online- the overweight blonde ladyworker there (she seemed to be some sort of senior staff, on 7pm shift today 2/1/17) did not even have the basic social graces to say Hello but immediately muttered to Amanda to make sure she checked my ID. I refrained from calling her out on that sharply- but Really?!! Are you kidding me? I would definitely hesitate to recommend my friends and colleagues (by the way, clearly these obnoxious women are judging me by the color of my skin & my usually wearing gym clothes having rushed over frm my gym, but little do they know I am pretty with it & make a decent living as a physician) to this particular outlet for fear they would be treated so rudely by these poorly educated and illmannered women- Burberry, please be aware several members of your staff are downright racist & dearly in need of help to be less discriminatory! read more