Not coming back here again. Every experience has been unpleasant. Bad service. Rude reps…read more Have been going here for 10 years almost and enough is enough. All the employees act as if they're owed something.

I bought water proof flooring and it started pealing not even a year later. I've tried to get my…read moremoney back and they keep giving me the run around. They blamed it on humidity but it's supposed to be water proof so it doesn't make sense. I have an elderly mother that has fallen due to the floor peeling off.

They work very hard. It really gets on people's nerves, this unprofessional approach; you end up…read morewasting the whole day running around after them, going here and there, and the wrong product shows up, or the product isn't available at all. They don't say it's out of stock, and you pay half, take half, and then later find out that the other half isn't there either. If it's not available, can't they just sell something else instead?

This review is long overdue I've been coming here for years and I highly recommend this location…read more The people that work here are so helpful especially Edgar and JR. I do a lot of home projects and they are always willing to help me with recommendations. Super grateful for their help.

Great service, fair pricing and very A to B…read more Bought some samples from Albert who was helpful.

Thank you Adrian. I was looking for some thick, coping tiles for the new stairs built at my house…read more Adrian helped me to find, price, and get all the materials I needed. They have a great Design showroom with a lot of materials and options.

Be ready to wait minimum 45 minutes to get loaded. staff is very unprofessional and rude. If you…read moreneed blocks go to any smaller building material store it will save you endless amounts of time, and in the construction business TIME IS MONEY!!

Wow! I must say I am HIGHLY HIGHLY impressed with Mike! He has gone above and beyond to help me…read morewith my modest project, and taken time to explain everything to me! He also was able to get me exactly what I wanted! I even changed my mind A couple times but he remained patient! Definitely come talk to Mike! Also their location here is very nice and clean

I work as a ranch hand at a pig farm and we are in a relatively remote area. We got a call from Ace…read moreIndustrial Supply and they shipped us a socket set. We hate driving into town to get anything if we don't have to. The package arrived in a few days and I'm happy about the lifetime guarantee. Thank you kindly.

Over charge on everything and won't stop calling after you tell them repeatedly to take our…read morebusiness off their call list.

They have NEVER disappointed. When you need a tool supplier other than an cookie-cutter, faceless…read morebig box, then these are your guys. All in a small, arguably cramped store, they are "GO TO" if you are any kind of informed buyer. And this is across Sherman Way from Home Depot where you're lucky to find anyone who knows #%&*)@!.

100X better than your big box store the staff is very knowledgeable and are able to answer most of…read moreyour questions and more. The amount of tools they have is insane and also a lot of specialty tools that you can't find at Home Depot or other local hardware stores.

"Watch out for the cashier at the front; she charges whatever she feels like! She is extremely rude…read moreto customers--I believe her name is Martha--and she acts as if she owns the place. I went to pick up metals from the 'Artisan's Corner,' where various types of remnants, including aluminum and steel, were mixed together under a single sign priced at $0.61 per pound. I took a pile of remnants to the register, and she tried to charge me $2.49 a pound. When I showed her the pricing area, she claimed the sign was only for steel , even though the sign only said 'Artisan's Corner' and didn't specify a metal type. When I pointed out that everything was mixed together, she told me it was my problem and rudely snapped at me to go to a different cashier. While I was patiently waiting for another employee, she actually ran to the back to warn him, saying, 'Watch out for this guy; he's trying to get everything for $0.61.' She treated me like a shoplifter rather than a paying customer. Thankfully, the second cashier saw the issue, fixed the pricing, and explained the situation. He gave me a fair deal and explained that other customers often mix the piles together, even though the only other signs were for stainless steel ($1.94), lead, and brass--nothing specifically for the aluminum in that pile. I tried to speak with the manager, Joe, who was present during my conversation with the second cashier. He seemed completely indifferent to my complaint and was clearly just trying to protect Martha. As a retail store owner myself, I know how pricing works: if you make a mistake on a sign, you honor it. Posting a general price sign without specifying materials is essentially a 'bait and switch' tactic. Our company spends a lot of money with Industrial Metal Supply, but we will be taking our business elsewhere. We work hard for our money and refuse to be treated like criminals for simply asking for the advertised price."

This is for Neil the owner, I have been buying from Industrial metal for over 30 years and recently…read morestopped because their sales people mainly the Hispanic are hanging up on me or just plain fucking up my order not E-mailing me the copy with the order with the number I need to pick up at will call I got a 750 dollar credit because Olivia Sandavol fucked up custom order for saw cut Aluminum plate. I think Jake is their sales manager he got me the credit, thanks jake. I wrote the same review for California tool and welding supply for doing the same thing and they found it to be true and fired all of the sales people . one more thing your office manager at your Irvine location ( some grey haired old lady ) came out while I was waiting for my order and bitch me out In front of every one waiting for their will call

I have never been more amazed with an entire staff! The entire team from Sevan and Hooshig to the…read moreguys helping me with my bulky items took their time and assisted me with the most detail knowledge and effort. They are the ONLY store in the entire LA area that carries such a wide variety of stock, multiple colors and types of Schluter's and trim that is nearly impossible to find unless you special order. They have it in every color every style every finish and to top it all off everything's in stock and nothing needs to be special order.

They dont have a lot but what they have is low prices. on one item i saved few bucks…read morethis place i would recommend

My contractor friend brought me here to look at tiles and it's a huge upscale warehouse of home…read moreimprovement ideas!! Our sales associate Alex is very friendly and full of great suggestions! I'm looking for a specific tile for my bathroom floor. Alex is AMAZING, sweet and decisive which is a great combination!!

Customer service was nice to deal with and their pricing is comparative. Biggest selection of cut…read moreoff prices too