Not sure why I haven't bought here before. This place is great. As for customer service, it's the…read moreluck of the draw: I went in with a part for which I needed a replacement. No identifying marks -- unless you knew where to look. The first woman dismissed me right away, saying they don't carry those parts. The man next to her took the part and went straight to his computer and searched it out. Found it. Amazing! He clearly knew what he was doing; she was clearly a DEI hire. Turns out they don't carry the part, but he found a place that does and printed out that information. Smart customer service. When I went exploring for a door, another store guy saw my lost look, guided me straight to the right aisle and was right on target, including suggestions. So I'm a big fan and would go back, being careful to avoid the DEI hires, of course.

The problem is a total and complete lack of employee training. This problem lies with management or…read moreshould I say the absence of any real management.

They work very hard. It really gets on people's nerves, this unprofessional approach; you end up…read morewasting the whole day running around after them, going here and there, and the wrong product shows up, or the product isn't available at all. They don't say it's out of stock, and you pay half, take half, and then later find out that the other half isn't there either. If it's not available, can't they just sell something else instead?

This review is long overdue I've been coming here for years and I highly recommend this location…read more The people that work here are so helpful especially Edgar and JR. I do a lot of home projects and they are always willing to help me with recommendations. Super grateful for their help.

If you are looking to pick out your own pavers this place is great. You can walk around and color…read morematch and there are guys walking the lot if you have questions. Also great for river rock in multi colors and sizes. I found this place looking for bricks that would hold heat well for an underground bbq smoked pig in the backyard. They had exactly what we needed.

Great service, fair pricing and very A to B…read more Bought some samples from Albert who was helpful.

This is a great film location if you're looking for this kind of setting. Good staff with nice…read morefacilities for crafty and plenty of parking! Highly recommended.

Be ready to wait minimum 45 minutes to get loaded. staff is very unprofessional and rude. If you…read moreneed blocks go to any smaller building material store it will save you endless amounts of time, and in the construction business TIME IS MONEY!!

I work as a ranch hand at a pig farm and we are in a relatively remote area. We got a call from Ace…read moreIndustrial Supply and they shipped us a socket set. We hate driving into town to get anything if we don't have to. The package arrived in a few days and I'm happy about the lifetime guarantee. Thank you kindly.

Got a cold call from their sales team promising a bunch of free promotional items, catalog, gloves,…read moresafety glasses, hand cleaner. I figured sure, why not. Then a second call came to "confirm my address" and that's when they slipped in that they'd be throwing in 50 reciprocating blades for $437 that I could "easily return" and just keep the free stuff. When I tried to do exactly that, I was promised a callback from a sales specialist that never came. Took two formal emails and multiple phone calls just to get an RMA started. When they finally sent it, it had the wrong contractor information. Instead of fixing it, they called a month later threatening the full invoice plus a penalty for a return delay they caused. Had to wait another three weeks for corrected paperwork. This is a predatory sales tactic targeting contractors. The whole setup is designed to make returning the product as painful as possible so you just pay the invoice. If you get a cold call from these guys, hang up.

This place has everything you need and great customer service. I had a special needed tool for my…read morejackhammer. And usually it's ordered through the Internet and wait five days. But these guys had it for us.

For mechanic this place is perfect. They have a lot of specialty tools that you would need. There…read moreare very few stores like this. It's a better alternative than going to harbor freight or searching for a tool truck.

Had a great experience with Industrial Metal Supply. I ended up purchasing the wrong piece and even…read morethough they normally don't take returns on items like that, they made an exception for me. Everyone I dealt with was very helpful, honest, and straightforward. They took the time to explain what I actually needed and guided me in the right direction instead of just trying to make another sale. Really appreciated the customer service and the way they handled everything. I'll definitely be coming back for any future metal or material needs. Highly recommend them.

We are very satisfied with our investment. Very good American investment and very strong company…read more Industrial Metal Supply has many metal choices, steel, aluminum, stainless and many different shapes and sizes. Staff help us find correct material and service is professional. Warehouse is big and organized. For fabrication and business project, very convenient place and save much time. We are happy to do business here and will return again.

I have been to at least 20 stone yards looking at Slabs My contractor suggested Stoneville, U.S.A…read more I am so grateful! We walked in and met Alex!! Alex was very knowledgeable about his product and extremely patient with us (really me) We got samples took them home then changed our mind. We went back a second time and again Alex was the best!! Thank you Alex we appreciate you!!!!

My contractor friend brought me here to look at tiles and it's a huge upscale warehouse of home…read moreimprovement ideas!! Our sales associate Alex is very friendly and full of great suggestions! I'm looking for a specific tile for my bathroom floor. Alex is AMAZING, sweet and decisive which is a great combination!!

Highly recommend Jay and Lucero from Legacy Stone. Fair pricing, easy to communicate with, helpful…read moreand all around great people. Will definitely purchase from here again

Very nice and special owner and workers! Bought our beautiful Taj Majal quartzite and our kitchen…read morecountertop looks beautifu!