Local small town family owned hardware store. Plumbing Lumber Hardware. Paint all you need Rental…read moredepartment as well.

This is an amazing small business that actually cares about customers! I had an unusual situation…read moreand request. The employees worked with me and really made my day! I truly appreciate the amazing customer service. You won't find service like I received from a big corporate hardware store. I can't recommend them enough! Go Dolphins!!!

This was my first time in this store. I was shocked. I mean it was clean and easy to find items and…read moreof course sales. The customer service was great and the prices were right! Don't be afraid to try new things.

The drain auger at $14.99 sounded too good to be true but I was thankfully proven wrong…read more Additionally, Jim provided a friendly checkout experience. He deserves a raise.

Great sales assistance, pricing on some items are less than the big stores, and the ones that are…read morea higher price, don't justify the cost to drive .

I frequent this hardware store just about once a week. The staff there is not only helpful and…read moreknowledgeable but friendly too. I'm always bringing in mysteries to solve or challenges to overcome and I always leave with a solution. Parking is convenient. They also carry Benjamin Moore products if you are looking for paint. They are also very involved with the community here!

Although their service area map on Yelp said we were within their service area, the man who…read moreanswered the phone said we too far away in PA.

Great customer service and nice variety of things you can't find at the big chain stores. Very…read morefriendly and knowledge staff. Felt great to support small business owners. Will be back again a.

We just left Pax Ace Hardware where i stupidly purchased a pair of women's garden gloves. I chose…read morethe gloves because they looked like very good quality and the price was marked $3.00 off the original price. When I got to the register, the gloves were not rung up at $3.00 off. When I questioned the cashier she asked if I was a member and I said no. Her reply was we ran out of sign up sheets or I would sign you up. Well, guess what---not that it matters to anyone but I guess they won't get my business anymore. I worked in customer service for 30 ish years for a major chemical company and I gave excellent customer service and expect it in return. It must have been a weak moment for me as I left with the gloves at the original price. I normally would have left them there . Garden gloves are not a hard to find item. Also, I will give the gentleman that checked on us the benefit of the doubt...question is Was he checking on us to make sure we were purchasing or really wanted to know if he could help us find something....Even through I had the item to purchase in my hand at the time. PAX Ace Hardware, prices corner, Wilmington DE..Host reference 783240 G83240. Customer #5, ...details, just in case, someone wants good customer service reviews.

I love this store! Always find what I need! When I need more help I find my main man Randy and he…read moretakes me where I need to go! This store is better than those big box stores! Keep up the great service! Thanks again!!

I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

The thing I love about Home Depot is that they pretty much have everything you are looking for the…read morepart it probably dose not affect many people but it dose not accept Apple Pay which is a big bummer the way I new is No Where in the store they had a Apple Pay accepted here because there was no Apple Pay sticker.

The worst Home Depot in America. Won't honor a gov't issued VA card unless it says "Service…read moreConnected" (most others will when shown the card). I'm a Vet with a legit ID card, but I guess because I was lucky enough not to be disabled, my service doesn't count in the eyes of this HD. In addition, dealt with three of the nastiest associates. Rude with a side of bad attitude. The woman who was cutting my lumber snapped at me when I asked that she ensure it was exact (I saw that it wasn't flush against the guide so it wouldn't be the 90 degree cut I needed). As it turned out, it was cut wrong (bad angle, as I tried to suggest to her). Cashier never said thank you and I bagged my own hardware because she just left it there on the counter while she cracked her gum and stared at me. Run as fast as you can to any other home store other than this one. Clean up your act, Home Depot. Your service is horrible and you are insulting to veterans.

More like a five and ten cent level store. Good for a quick drop-in for a box of nails, or a paint…read morebucket, but not a real hardware store as compared to Lowe's or Home Depot. Also, the boy who sits by the key cutting section doesn't understand tools or product specification requirements. Wouldn't recommend for real hardware or tool needs.

Dave is Awesome! He's always got a solution and the perfect tool for what I need to get the job…read moredone!

I have been shopping here for more years than I can count, certainly over 20 years. The staff is…read moreso wonderful and they are always there to greet you and assist you with whatever you are looking for. I am all about small business and love that this is a business that has been run by generations. They are wonderful!

We go every Sunday. The food n the staff are 5 stars. Watch out for the pancakes they are Hugeread more

This is my goto place for all those household DIY needs. I often leave with items from four…read morecorners of the store. Nice people and good inventory.