I had an enlightened and educational experience while in the store. Ms. Kathryn Reed was more than…read moreknowledgeable a out the product's in the store, she delivered that information in clear and concise manner. She gave me options while she educated me. I watched perform this task not only with me, but with every she touched in the store and over the phone. As a manager myself, Ms. Reed is definitely an asset to the organization. I thank her and appreciate her for have the patience and taking the time to help me!!! Leon

As a new home owner with zero experience decorating, I need all the help I can get. Kenny…read morevolunteered me to be in charge of painting our new home and initially I felt completely overwhelmed with all the choices that are out there. However, Howard here at this store has been a phenomenal help with color choices and even additional decorating ideas! I have been in the store 3 times in the past week getting booklets, color cards, and a ton of paint samples for bedrooms/hallways/trim/ceilings...so we can figure out what really works best. Each time I have been in Howard has been more than helpful and a pleasure to work with throughout this process. He has given me helpful hints that have been wonderful since I know nothing about painting and all the little tricks to make our home look beautiful. If you need to paint-go to this store !!

Excellent staff. I went in because I had to repaint a spot on my ceiling but I didn't want to paint…read morethe entire first floor of my home. After getting a paint at Lowes which had a totally different sheen I went to Sherwin-Williams. The guy that helped me was great and matched my paint prefectly.

From the owner: This Sherwin-Williams Paint Store has closed. Please visit our Paint Store at 4401 Kirkwood Hwy,…read moreWilmington, DE, for exceptional interior paint, exterior paint, coatings, concrete stains, wood stain, paint equipment and paint supplies, and much more.

I just stopped in to select an exterior paint color for my front door. The young woman working…read morethere was really helpful, extremely knowledgable and I feel confident I got the best color for my project.

I went to the store to get samples of paint to use on the 12 inch by 12 inch boards they sell to…read moreput paint on and the sticks to your wall. I asked if they sold smaller amounts, you know like Lowes and Homedepot do. I was told you need this much paint to really see what it would look like. Well that was bad advice as I now have 5 almost full quarts of paint that I don't need. What a waste of money. So don't make the mistake I made and pick the nice Sherwin-Williams and then go to Lowes and they will make you up the same paint in a small amount that only costs $3.99, not the $8.99 they charged me.

I cannot say enough positive accolades for my experience at Benjamin Moore paint in Wayne. When I…read morewalked in I was given some space to acclimate myself to the store but when I was ready for help I was given excellent advice, attentive care and feel thrilled with the choices I made. Keep an eye out for one of the guys that works there named Joe. He really knows his stuff. (I bet everyone who works there knows their stuff) The crazy thing is that I went in with a color in mind and he actually seem to of read my mind and showed me that color before I asked for it. Out of all of the colors in the world! I didn't feel pressured one way or the other but I felt secure. When I mentioned a friends dining room that was painted a shiny lacquer remembered the actual color. The people who are painting my cabinets will come in to the shop and work with him to get the right Sheen and equipment. I feel very confident working with Benjamin Moore paint. In Wayne. I know that the parking is not as ideal as some of the other paint stores in the area but it's worth it. Give Benjamin Moore a shot you will be happy. It's also worth noting that they carry very fancy British paint that would need an expert to administer. Someday I will have the best looking glossy front doors. For now I will stick to my cabinets.

My 89 year old mom went to this store to make a small purchase and asked for assistance, which she…read morereceived and she left pleased with the purchase overall. When she brought it home, I saw the receipt and immediately noticed that it was sold at a price the was extraordinarily high. Like, REALLY high - even for Ben Moore. I went to verify my concern about what price point my mom was sold and a comparable item at HoPo was 1/4 the price. The price was especially high because she explained its use; to stain the wood legs on a new foot stool. Hardly a project that required a high end custom stain. When I went to the store the salesman was there and was open to discussing what happened for my mom that lead my mom to believe this high price was what was truly needed for her tiny project. The manager was present during the entire conversation with the employee and at one point jumped in and was immediately extremely assertive; exactly the opposite of the sales person. The manager was consistently denying any responsibility...even after his employee acknowledge he understood how it may have been confusing to my mom and apologized to me. All in front of the manager. Not the manager; he behaved in extreme opposition to the established sales philosophy of 'The customer is always right.' I am sure the store will object to my review for many reasons that are likely inaccurate...but if they do you will be best served to analyze if they are worthy of your business by looking at whatever retort they made but in the context of whether their rebuttal is still valid if the original sale was made as it should have been and supported by the employee as improper. There is no valid objection that could warrant this manager's behavior once the original error is consider as the cause...and all the negative treatment by the manager solely the effect which warrants this type of review. There are other options that are of equal quality and I would suggest looking into those options; I strongly advise to not shop at this particular Ben Moore if that is still your manufacturing preference. Other Ben Moore stores are also available for consideration. I hope this is useful to other shoppers.

Their new store is well designed and supplied with a great selection…read more We used them recently to select and purchase Wall Paper for an accent wall. Rhonda was very helpful in ordering samples and being very responsive. I would highly recommend them and they have three locations.

The Grauer's staff is very friendly and helpful. I am pleased with the service and knowledge I…read morereceived. Bob, the store manager, is knowledgeable with paint and home repair. I would definitely recommend this store to anyone with painting and decorating needs. Thanks Grauer's of Lititz!

After giving up on our local hardware store/paint department with lousy customer service, my…read morepartner and I searched on Yelp for the next, nearest Benjamin Moore paint store. To our surprise, Austin-Briggs in New Britain, Pa. popped up. We never knew they were there! I called - polite, friendly response by phone. We drove over - welcoming, friendly and knowledgeable customer service with no shortage of products. The guys behind the counter were so nice and really knew there stuff. This is our new go-to paint store. One caution: their roadside sign is small and you can miss it easily. They are directly across the road from Giant. Keep an eye out or you'll miss them. And Austin-Briggs should not be missed!

Fantastic small paint shop... Run by professionals who are…read morehappy to recommend products and techniques... This ain't a large Home place... Highly recommended!..

Helpful and offered suggestions... a good firm to deal with. Good to have a strong and hones…read moregroup. So many firms are shutting down locally.