Prices really aren't that great. They make it sound like you'll find a great deal, but for the most part, I can find the same things online for just as cheap or cheaper. It's certainly easier to shop online then sift through all the random stuff there. read more

Great first visit. Very friendly and helpful staff. Got an exterior door, granite counter top, and a railing all for less than we would have paid for the door at a big box place. We will be back for our next home project, read more

started out at another builder supply store where the experience was beyond horrible. Came here hoping for a better experience finding windows and it was great. Helpful staff, great price and in stock (Lowes and Home Depot wanted a few hundred more and needed 2-3 weeks). Was in and out of the store in maybe 20 minutes. Saw prices on vanities that were well below ($500-$1000) what I had paid at other local stores and online for 2 recently purchased vanities. Maybe I hit it on a good day, but I do know I'll be back to try my luck on interior and exterior doors and a few kitchen needs. read more

The store has a poor selection of items. I saw mostly doors without frames. So many doors. The plumbing section was minuscule. Lots of huge sinks, way too big to ever fit in my house. The discounts just didn't impress me. The huge signs reminding you that there are NO RETURNS or EXCHANGES for ANY reason did not instill confidence in their new, packaged items. No good deals, nothing really interesting. The staff, when I finally found them, looked absolutely disinterested. I got bored and left. read more

I was looking for laminate counter tops online and happened upon their site. I called to get more specific prices for 3 counter tops I was interested in. There online site did not give specific pricing for the difference lengths of the laminate. I live several hours away and was willing to take the drive if I definitely new that I would purchase. I will not drive if they can not give me a clear answer on the pricing for their in stock products that they carry regularly. The man on the phone was short, uninterested and said he would not give pricing over the phone. No customer service. read more

Jay was awesome. Helped us right away find what we were looking for. Great service and products!!

I went to purchase a door and was helped by Kevin. The door was screwed on the back to another door and he asked me to go ahead and pay while he unscrewed them and loaded them in a cart. I should've known better but I went ahead and paid. As he was about to load the door into my car we realized there was damage on the side that was against the other door, so we hadn't seen it. I told him I hadn't seen the damage and that I didn't want to buy a damaged door and he got pretty upset saying that he gave me a good price because it was damaged, that it was a builders surplus store and that damage should be expected. I pointed out that he gave me the price and I made the payment before either of us could see that side of the door, so I knew that the price had nothing to do with the damage and that he just hadn't seen it. He walked away talking loudly about how he was giving me the solution to fix it and how he had given me a great price. I told him not to bullsh*t me because there was no way he had seen the damage when he gave me the price. He run up to my face in a very threatening manner asking me repeatedly to say it again while standing a couple of inches from my face. I really thought he was just going to punch me right by the front desk. He was pulled out by some of his coworkers, I got my refund and I got out of there. I've been purchasing materials here for the past 10 months and hadn't had an issue before, however after this experience I will NEVER SHOP THERE AGAIN, and I recommend that you don't either. read more

Most of the items (appliances) are damaged and without warranty as well as being priced above wholesale. The staff have a take it or leave attitude. Not worth your time. read more

We found out the HARD way that Builder Surplus Hardwood Flooring is often Factory Quality Rejects and not discontinued runs or styles. In fact, the engineered hardwood floor that I purchased from them was a reject quality lot from Columbia Flooring Company. What I did not know until after I had paid another $1000 to install it was that it had a "hardness defect" and every small thing you do to the floor puts groves and dents in it. For example, I simply rolled my refrigerator out one foot to vacuum behind it and it put DEEP DEEP groves in the floor even though I was careful and rolled it slowly out on cardboard. BUYER BEWARE! Ask what you are actually buying and accept the risk up front because they do not warranty any of these quailty reject products they sell. This mistake cost me the following: 1300 in material and 1000 in installation and 1000 to have it removed and trashed and 4000 to have something of quaility put back in that is not a quailty reject. I got severely burned by this Company. BEWARE of what seems as a good deal. If you shop there ask TONS of questions and don't be lured by the cheap price. This is a lesson in, "you get what you pay for". read more

If you had asked me a week or two ago I probably would have given this place a 5 star rating! When you are in the store everyone is VERY helpful. The people on the floor all ask if they can help you and made excellent suggestions on tile and everything. However, when it came down to purchasing the items we needed them to get us a quote on one thing that would be special order. We have gone back and forth emailing Ryan. In my last e-mail I detailed all of the exact things I was looking for him to e-mail me back and when he e-mailed me back his response was so vague that I have begun looking online to order our items elsewhere. This is not the first e-mail where his response was vague. We are redoing 2 bathrooms, and finishing our basement so we were looking to purchase MANY items from them. But this whole e-mail system has really become frustrating. If you can just purchase everything as is in the store then this is the place for you. They are very nice and helpful. However, if there is something that is not on their price sheet and you have to order it just forget about it. The e-mail communication is TERRIBLE! read more

Walking into the store I was greeted by multiple people with friendly smiles and an offer to help. At first, I just wanted to look around and see what all there was to see as this was my first visit. 2 years ago I had renovated a home on the Gulf coast and am now redoing the small guest house attached to it. Boy was I surprised. There was my front door of wood, glass and wrought iron that I had payed a fortune for just standing there. As I continued to look around I also saw my kitchen cabinets and my footed bathtub. I couldn't believe it. None of my items were from big box stores. The cabinets were designed and ordered from a cabinet shop. My cabinets are different as I have added touches, but the cabinets that I ordered were there. My footed tub from Fergusons was there as well as my special order door. The big things I had come for were the flooring and kitchen. Living on the water, I wanted the look of wood, but in a porcelain tile. I found exactly what I wanted and they had it in stock. Next I went to the cabinet shop. I was able to order my kitchen cabinets and my kitchen island. I ordered two kinds for a contrast between the island and counters. Ryan Martin in the cabinet area worked with me to get the design I wanted. He did a great job and pointed out things I had not thought about and made improvements like skimming for the sides of the refrigerator. When I returned to FL I realized that one of the measurements I had been given was off by a foot. I called him and he added in another 12" cabinet for me and sent me all the new layouts and designs via email. Jeremy, the manager, oversaw the loading of the tile on my trailer and checked to make sure all was good. I also bought a vanity for the master bath and hall bath. All of this was done over a two day period a couple hours each day. In this time, I talked with Jeremy and Ryan as well as some of the other guys that were helping me with the different areas of my purchases. I tell you this because in reading some of the reviews below I thought people might want to know that the management is new. In talking with Jeremy, he has recently taken over the store and brought it up to the standards of the other Builders Surplus stores. Apparently the store has been reorganized, cleaned up and I can personally attest to the level of service. In addition to this, I saved a FORTUNE on flooring and cabinets! I couldn't be happier. If you had a bad experience, give it another try. I think you will be pleasantly surprised! It was well worth me driving from FL and renting a UHaul. Thanks to all those who did so much to help me and did it with a smile! read more

My experience was horrible. To make a long story short, I am out $657 despite the fact I was told by the sales person as I was checking out that he would work with me to get my money back if I returned the purchases. The sales person did not call me back when he said he would about the vanity he was to find for me. He said he lost my number. Two days later I went out and bought what I needed at another company. I back the two linen closets to Builder Surplus. I was told they would only give store credit despite what I was told when I made the purchase (I have 4 witnesses to what I was told.) I ended up speaking to the manager, Jeremy Coldwell, who refused to do the right thing. He also refused to give me the owner's name. I see in another complaint that he did refund money to another person. He lied to me by saying he could not do that. Builder Supply took advantage of a widow to whom $657 is a considerable sum. read more