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    Marmoluna

    5.0 (1 review)
    Closed 8:30 am - 5:30 pm

    Services - Marmoluna

    Home interior design

    Partial home interior design

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    10 years ago

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    Atlanta Renovation Store

    Atlanta Renovation Store

    (2 reviews)

    $$

    Just say 'No.' Not entirely sure where to begin on this…read morebecause there is so much to write. Well, there is so much to write about here. We hired ARS to renovate our master bathroom. We were told the job would be approximately 3 weeks to do. We paid half up front & the other half was to be due upon completion of the punchlist items. The job started off great! Prompt on the demo and clean up. Then the problems started... Now, we are not experts in design at all, and they provided one to us for tile selection. Turns out that the tile we chose for our shower floor had to be hand laid, which resulted in poor grout lines in the shower. ARS stated that it was due to the walls not being straight, but they had it down to the studs & could have fixed that initially. Then there was the project manager on our job... He was a new hire and supposedly had a lot of experience. Unfortunately, he had very poor communication skills and did not keep us up to speed on the work. Add in a poor attitude and let's just say that he wasn't easy to deal with. Then there was the bathtub... We were told to use Google image search to find bathtubs we liked. We did & presented the options to our sales guy. After trying to talk us into a different tub, he finally said that he could get the exact tub we wanted. It would be more money, but we were ok with that. So, I sent a confirmatory email (with picture attached) for it. When the tub was delivered, it was not the correct tub. We told them that & they tried to say that it was correct. Even the owner of the company, John Hogan, said it wasn't the same tub when we looked at the picture together. Then there was the shower... It was initially tiled by one of their guys. Unfortunately, the gout lines were not even and the shower floor wasn't even either. Needless to say, my wife wasn't happy. So, they told us it was because of the tile we picked. Again, we had no clue because the designer they gave us didn't let us know, probably because it was her last day when she met with us. So, they redid the shower floor, after getting us another designer. This time, they used their best tile guy. And it was certainly a better job than the first time, no arguments there! But, the grout was still uneven on the floor, even after changing the tile to one that they company said would be easiest to lay. Through all of this they kept saying that our satisfaction was their priority. To whit, the original project manager was fired, the owner of the company was to then be our project manager, but he handed us off to another new hire. This last PM tried his best, but even told us that "It's difficult to come in and try to fix something that wasn't done right in the first place." My thought was, 'I agree! So, why not take it all down & start over?' So, finally after 3 MONTHS of this, ARS comes to my wife & I and states, "Look,we're not gonna be able to make you happy." We settled what was left of our bill and they left the job unfinished. At this point, I am working with multiple subcontrators to finish the job. The sales guy, Jeff, and the second project manager, Fred, were the bright spots. Also, they did a good job on the floor of the bathroom as well.

    I originally hired them to just paint my house, however i found out that they also remodel kitchens…read moreand baths. so three projects later, i am very happy with the work. they were on time and on budget!

    Marmoluna - flooring - Updated May 2026

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