My wife and I switched over to Bug Shark from Aptive a year ago and thought that we had signed a year long contract, as we knew we were moving in a year. When it came time to cancel, we found out that the contract apparently specified 1 year as 18 months and were requiring a cancellation fee. After talking with constumer service reps about our frustrations, as we felt this was a bit deceitful, we were taken care of properly. Specifically a representative named Ally was extremely empethetic and helpful. Despite the hiccup, this company's service, communication, and customer service has earned them a high rating. read more

I've had this service for almost a year and I have not noticed any decline in infestations in my house. Just two days ago and I woke up to about 5,000 ants in my kitchen. That should not happen when you have an extermination company that's been spraying. This has happened a lot too! They are real nice when I call and tell them, but I shouldn't have to call. I shouldn't have ants. I have one payment left on my contract (that I didn't even know I signed) and then I'm done with them. I'm going to treat the bugs myself and save a whole lot of money. read more

They're AWFUL!! Pushy, deceitful! They dont tell you you're signing a one year contract. They don't tell you how much a one year contract will cost. They ask you to sign paperwork which you believe to be about the one time you've asked them to spray for spiders. A one year contract is not discussed. Next thing you know, money starts being removed from whatever card you provided them to pay for that one time service & they give you hell & charge you more than anyone can afford to get out of the contract they illegally had you sign. They're RIDICULOUS!! read more

They're horrible. They're the highest priced. They only come out a couple times a year but you pay a monthly fee. Not only that, but their people practically pushed the paperwork down my throat. I didnt realize I was signing a year-long contract! I lost my job shortly after this & my friend stepped in to pay my past due balance. A one-time charge which she explicitly told the billing clerk & they repeated it to her. ONE TIME! Now she's found out they have been charging her for months WITHOUT authorization & REFUSE to return the money to her. DO NOT USE THIS COMPANY!! read more

Stay far away from these people. They charged me $137 to knock down a few cobwebs and inspect my house. Days after , I had 100's if not 1000's of ants at my front door. And when I mentioned that the inspection was done fairly quick, some guy called me trying to tell me "oh no the technician is mature and is over the age 50" as if that mattered any.... I would recommend doing what I did, and spraying it yourself lol. read more

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The technician, Hiram Lewis, that took care of my yard was super friendly, knowledgeable and took the time to answer all of my concerns. He was very thorough and explained everything that he had taken care. Great experience read more

A sales guy conducted an unsolicited door knock at my townhome. I was told by the sales guy that my neighbors signed up for this service which could cause all the bugs to be pushed toward my unit. He stated I could pay one month at a time, there was no contract, and I could cancel at any time. I was interested in the service for the spring months due to spiders/ants, etc. I provided my credit card but never signed anything. I was billed. They came. A week later, I called to cancel and was told I was locked into a 1-year contract and to cancel it would cost $150 for early termination. I explained what the sales guys told me about there being no contract and that I didn't sign anything. The call center woman forwarded me the contract; however, it was not my signature. They did allow me to cancel without any fees; however, this is a shady practice. I would never use these guys again. read more

Highly Recommend BugShark for Pest Control‼ Technicians are respectful and explain everything they do in detail. Return if I spot a wasp, bee. No issues reaching them by phone. Local firm. Not pushy or "sales." Good value! Got rid of wasps nest on my covered back deck last year. Have left reviews elsewhere - wanted to leave one here read more

Forced into a contract! a rep rolled up on a Hoover board stating they were doing a promotion. Sd I would be makn a 1time pmt to receive a service for $48. never mentioned a 12 month contract or a cancellation fee..took 3 pmts without my consent! i Only authorized 1 pmt but was told that was me signing the contract NO I was approving the 1 time pmt! A CONTRACT WAS NEVER DISCUSSED! just like I was forced to rate 1 star before my review could be posted! i give no stars read more

Bug Shark has been a great company to work with. Everyone I have worked with is extremely professional and very helpful. They have been quick to return calls when I have had questions and all of their technicians have been extremely helpful and polite. David just did a treatment on our home. He was extremely courteous and kind. I highly recommend this company. read more

Completely unethical company. Technicians they send out are not qualified and did absolutely nothing to fix my issues. The contract terms are hidden and not clear. I received a bill at 9 a.m. and was receiving collection calls by 3 pm that day saying it was past due. The contract cancellation fees are predatory. Do not do business with this company you will regret it. read more

I was grilling on my back deck when a kid from this company walks into my back yard to try to sell me service and suggesting I offer him lunch. I told him I wasn't interested while my wife was doing her best to hold back our 70 lb pitbull from protecting us from this trespasser. Then he proceeds to walk up to the dog and stick his hand in her face, and came close to losing some fingers. I had to get down right belligerent to get him to leave. Totally unprofessional to violate the privacy of someone in their backyard. Ring the front doorbell, if no one answers, leave. read more

The salesman promised me a price that was not honored by the company. Management confirmed that this price was agreed upon but would not match the price. Shady sales tactics are not a good way to keep business. I will be switching service providers once my contract runs out. read more

SCAM SERVICE! Do not trust these people. They bait and switch. Sell you a service then say your not covered and it costs more when they treat. Then say there's a penalty if you cancel. Technician was rude said he's the branch manager and can do whatever he wants. Stay away at all costs. Its worth the few extra dollars to get a real pest control service. read more

Always communicate what they are doing. Always reach out when they are on the way. Never had an issue so far with their service read more

Live near the guys who say they are owners of this company... they throw their trash on the lawn and street... thought they were in the business of eliminating bugs and rodents not trying to attract them read more

Very good service . Always willing to answer questions I will continue to use this service in the future.

lied about the cost, salesmen stated that it would be a one year contract for 200.00 and at the end of the year they said i owed over 300.00. do not get this product read more

David did a good job. Asked him to do vents and all was accomplished. I have not had any bugs in 2 years.

Avoid this company, you will get screwed. But, it is payback time. I work for a very large company in Cincinnati and I sent out an email to all employees for their help. I have had over 200 say they will help me. They are all going to request an estimate from this company and not use their services. This company is going to waste a lot of time sending technicians to the houses and they will not get the business. PAYBACK TIME! read more

FRAUD! Bug Shark did not have a permit a ILLEGALLY solicit Fairfield OH. Sales had no company ID or Drivers License. PROMISED call before visit + email of terms by next day. NO CALL OR EMAIL. FRAUDULENTLY billed us and they did nothing here. Home not cleaned of bug webs or exterior not sprayed. Neighbors HomeSecurityCamera shows they were not here and I was home all day. Charge disputed on Credit Card. They did not respond to dispute, then I got a $529. bill. OFFICER ED KNIZNER of the FAIRFIELD POLICE advised me to post this to YELP. BUG SHARK is aggressively calling me for payment, that I do not owe! BUG SHARK Lies + Cheats. This is elder abuse and FRAUD! read more

we made a mistake to switching to this company, the only reason was because they said they're a local company and we like supporting local companies. but it was a huge mistake, their customer service is horrible. unfortunately, they have an 18 month contract which will cost 290 to terminate. I've called multiple times to get an extra service added but I kept getting the "we will call you back in 48hrs" please do your research and read their reviews on google as well before you decide to switch from your current company. they have a lot of 1 star reviews due to horrible customer service. read more

I reluctantly gave my card, read the fine print and changed my mind. Door to door sales always seems sketchy to me. Guy was a close talker and full of compliments. He was really pushing for the same day sale. After seeing reviews glad I backed out. read more

After speaking to Dallin who said he would reach out to the salesman who told me I could cancel at any time, the charge was sent through to my card. DO NOT GIVE THIS COMPANY ANY OF YOUR INFORMATION! I will be filing a fraudulent charge with my financial institution! I have disputed the validity of this charge and the company has been unwilling to accept responsibility for the salesman they employed! read more

So I was approached by a door to door salesman I reluctantly signed up for the service. The young man seemed nice enough and explained that they were a new local company. He also explained that after three services that if I was not satisfied that I could cancel without any questions. After three services I was not satisfied and called to cancel my service, paying my final balance. Recently I received a text message saying they were on their way out to perform my next treatment. I text back saying my service had been canceled previously. The technician replied ok I will let them know and proceeded to perform the service anyway. I then received a bill for the service and it was automatically billed to my credit card. I call to try to get it resolved and am told that they didn't have any notes in the system and that if I now want to cancel that I would need to pay an additional cancellation fee. EXTREMELY FRAUDULANT COMPANY!!!! read more