Big time rip-off ! Didn't do the work promised. Bait stations unattended Weeks to get an appointment so I can be home Glad that my contract expired! read more

Although their services were barely satisfactory, they make it impossible to cancel. They told me I was committing to 4 visits and I foolishly believed them. Their contract says 4 services after the initial visit (total 5) and that the contract lasts at least 12 months, but they have disclaimer language that requires a 30 day written notice (otherwise you must pay for a fifth service), which means if you try to cancel within 30 days of that annual expiration, you have not kept the contract in force for an entire 12 months and you owe a cancellation fee and must re-imburse them for any promotional discount that was given on the first visit. Then they say that if they return for a warranty service (like when we still had bugs after a treatment), then that means I extended the contract for another service visit. And yes, they send you through a gauntlet of three levels when you try to cancel. I can't believe that someone hasn't shut them down. Nightmare to work with. read more

Buyer beware! Fast talking salesman didn't reveal all the details of the contract that you sign on a tablet - like the cancellation fee! The treatment was not effective and I later found they can treat inside and outside the home, but that was not offered to me. I did have good customer service when I called to cancel though. read more

Buyer beware. Signed up for this service and provided a credit card for payment. They showed up for one or two services and never came back. Months later got a collections notice for over $500. Contacted both collections and the company. Collections wouldn't drop it and I called insight who verified they had a card on file that they didn't charge and never continued performing the service. A second call to insight said they'd look into the mistake on their end, no call back. Collections hit me with a negative report on my credit. Avoid this company, it's a scam. read more

This business has no sensitivity to the Covid 19 situation. Paid up on my bill and wanted to terminate services due to other priorities beyond pest control. They took me through three people and 30 minutes under extreme harassment to sway me from cancelling my service. Do not sign up with this company. Absolutely no sensitivity to the national situation where other responsible businesses are being understanding to their customers. These people obviously had some very aggressive campaign to hold all customers. Again, I wasn't trying to get out of paying for services rendered - just didn't want to extend in light of other money priorities. read more

The deeper I look into this company the worse it gets. Their service sucks and it appears it's so they can charge you nearly $300 when you complain and cancel them. This company must be nothing more than an elaborate scam. Don't waste your money. Calling the eye team next! read more

The company is sending sales representatives door-to-door during a pandemic. In watching them, they are trying to hit every house on the street, but they are not using masks. They want to show you materials and information on their iPad, which requires you to be within 6 feet of them. Not a business model to use in a pandemic. read more

Great service. Arrived on time and the technician, Greg, was very thorough, courteous and professionaI. I highly recommend Insight to anyone. read more

HORRIBLE customer service! Emailed to cancel, Insight confirmed they received an email from the account owner but would not cancel service. NEVER should have switched from Terminix to give this company a try. read more

If you want the pests driven out of their homes and into yours then this is the company for you. Hired them to solve a problem, not create one. Failed miserably. Zero customer service. Feels like a total con. Beware!! read more

Do not sign a contract with insight pest solutions, if you need to cancel they will still charge you a fee. The salesperson was not upfront when explaining the contract. My personal feeling is that this company does not care. read more

My Grandmother-In-Law signed up for a service on 7/27, for an annual pest spraying. She was told at the time that she had three days to cancel. The next day she asked her daughter, my mother-in-law to cancel, which she did. After the fact they claimed that they sprayed the same say she signed (7/27), which I responded that how can she have three days to cancel, but you spray the same day so she owes $195.00. At this point after multiple conversations, my feeling was that it was a predatory situation, where they took advantage of an elderly woman in her 90's. I tried to resolve it but they are standing firm on the situation and tacked on a $2.50 charge. At this point they are threatening to send it to collections. read more