This company was originally A-Active. A-Active was our pest control company ever since we moved into our newly built home 30 years ago. It was great when it was a family owned and operated business. Then, about 14 or 15 years ago, it was bought out by another local individual. Although the service continued, they were constantly suggesting expensive projects to reduce the moisture under the house, some of which we had done. When a moisture/termite situation arose where they were requested to make the necessary repairs as per our contract, it was like pulling nails to get them to honor their contract. Finally, we were notified a couple of years ago that the company had been sold to J. C. Ehrlich, a national company. The service went down big time at that point. What really made us decide to leave this company was that each year, every July, we paid our annual fee and made an appointment for a technician to come out and inspect around and under the house for termites, water damage, etc. Well in July of 2016, we got the bill and paid it, and when I called to make the appointment for the inspection, they notified me that they were no longer A-Active and they wouldn't be sending out anyone to inspect until after the first of the year. I let them know I wasn't happy about that, and there was no one local I could speak to. The big national company now calls the shots, and they don't know me from Adam. BTW, when you call the local number, you get the 1-800 call center and get to speak to someone from out of the country. Anyway when July of 2017 rolled around, here comes their bill, but no under-house inspection had yet been conducted. When I call the call center, one lady said someone had been out in January. I told her if anyone was out here, they would have only looked around the perimeter of the house, because no one had been out here, suited up, and gone under the house for over a year. I called them in August and told them I wanted to cancel our contract. I finally got a call from someone local who said they were with Ehrlich. They left a message, but we didn't return the call. At that point, we had decided to leave and go with a company which was locally owned and operated. Ever since then, we kept getting a bill for $113.00, I suppose for their ineptness in sending out a technician to retrieve their Sentricon stations. I spoke to a young lady back in December regarding the bills. She said she saw where we had canceled and the bait stations had been removed. She said she would speak to someone and have them get back with me. Can you hear the crickets chirping???? Anyway, we just received another bill from this company, and we decided just to get them off our backs, we'd go ahead and pay them. This is one lousy company now. Seriously, if you need pest control services (or any services for that matter) get reviews, personal recommendations, and go with locally owned and operated!!! read more
