Chris, from Witchduck Rd. office, provided great service in checking all of our rodent bait stations, cleaning and re-baiting traps and spraying for other pests. He is very thorough, knowledgeable, friendly and courteous. The service is a great value for the cost. read more

Jeffrey McKnight was contracted through our GOV Housing and provided excellent service. Great communication. Explained what our issue with the pests were having. Answered all our questions professionally. He than sprayed the interior and exterior of our house. Hopefully with his tips, the pest issue will be taken care of. read more

If there was a ZERO rating I would have selected it. A reminder to all of you the Better Business Bureau would love to hear your story. My parents were told they had an infestation of roof rats by Paramount. Funny had a second inspector come for estimate on charge for removal of rats. AMAZING NO RATS! Then multiple calls were made to company to come out and walk through previous findings. The messages were left with human beings not voicemail. Not one call back. Hmmmm Do not put a penny into this company. Customer experience and service - Not a promoter! read more

We have used these guys for a long time and recently did some extra services with them, the guys always take care of us and their customer service is top notch. Jeffrey McKnight came out and went above and beyond doing an exterior barrier Service not included with our normal contract and he spent time to explain it all and answer our questions which we appreciated very much. We also had them install new crawl space vent covers the same day. read more

The employees that come out are always polite and very nice to work with. I hope corporate takes good care of them because it matters. I like using companies that care about their employees, customers and reputation. read more

Home Paramount in Virginia Beach has been my pest control company for some number of years and it is recently that I have discovered an issue with my rental property in Virginia Beach (3541 North Crestline Drive). I pay quarterly for pest services and yearly for termite protection. Tuesday, January 16, 2018, I received a call from one of the inspectors, Jimmy Lowe, who told me there was a "major" infestation in the attic and under the crawl space of rats. He did say that my pest company had set traps and bait in the attic and that these items were ineffective and should not have been used. He proceeded to let me know he had taken photos of the damage and would be sending them with an estimate of the work that would need to be done to rid the home of said rodents. The estimate was for more than $10,000. In addition, he shared all this information with the tenants before informing me or the property manager of the issue. The tenants are very upset and I cannot blame them for the employee's unprofessionalism and manager's lack of action. I called on Friday, January 19, and spoke to an employee who I thought was the manager who said she would get back to me on the issues by Monday after speaking with my technician and the inspector. There was no return call. Monday afternoon, I telephoned the office again. At this time, I spoke with Tatiana who knew some of the details but did not recognized the individual's name I had spoken with the week prior. She listened and discussed the information about the property. The technician had inspected the property in August and again in December. At the end of our conversation, she agreed to contact the Regional Manager and call me on Wednesday morning. I then called her back and ask that she have the technician go to the property and remove what I was lead to believe was "many dead rats" in the attic. She did this and it appears there was only one dead rat to be removed. When I did not hear from her on Wednesday, I called and left a message. This was repeated on Thursday and Friday until she answered the call. During this call it was clear that following up with the Regional Manager on the issue was something she felt was not necessary or urgent. "All matters forwarded to the regional manager are priority." When I told her that my tenants were upset by the lack of action, she wanted to know why. It was then I requested the name of the Regional Manager, East Coast Division and phoned him. He too was not available and I was told a message from me was left on his office and cell phone. If the property was so overrun with rodents, I cannot understand why this information was NOT shared with me, the owner of the property, and client of Home Paramount sooner. I have paid for 10+ years to insure my property was pest free since my husband (Commander in the U.S. Navy) and I were sent out of the country over 6 of these years. It is Home Paramount's pledge to provide "Quality and Value"; that they are dedicated to excellence and that "Customer Service is Paramount with Us". Are these simply marketing words or do they really do this. In my case, they have fallen short of the above. I now have a home "overrun" with rodents that Home Paramount has made no effort to exterminate and now want me to pay more money to eradicate. Why would I pay you more money to do something that should have done as regular work? Why did you not feel the need to let me know of the issue before it was intolerable and the only way to rectify the situation was a staggering amount of money? As I told Tatiana, I expect Home Paramount to take some responsibility for your non-action in this situation. Since you certainly bear a large part of the responsibility in this matter. However, it appears they are refusing to take any action at all. I will telephone until they respond and take the needed action necessary to protect my property and rid it of the rodents which I do believe is what I have paid for. read more

This is a great company professional, courteous and helpful. Their inspectors were knowledgeable and technicians were very thorough would highly recommend read more

My friends had a similar experience with paramount. They were told their attic was infected with a massive amount of rats. This after the house had been "inspected" 3 months earlier by Paramount. They were told they would have to move out while the house was treated and the cost would be $7000.00! They got a second opinion and there were NO rats in the attic at all. Subsequent phone calls to Paramount have gone unanswered. Nothing but thrives stealing from elderly, trusting people. One star only because you can not have zero! read more

I have been with Home Paramount for 20 years and initiated services to ensure our home remained free of fleas. No complaints and our technician Jose is awesome. He's been with them since we initiated our contract which says something about employee job satisfaction. Prices rarely increase and have remained very reasonable. If a particular issue persists they have come back to retreat without any hesitation. read more

Great company to work with. We had problems with our last company not getting rid of our problem. Home Paramount pest control came in did full inspection and fix our problem with our pest problem. We will stay with them because they are very customer friendly. read more

My home personal has been serviced by home paramount for almost thirty years and the service I've been receiving for the last two years have been awful. I called in and canceled my service today for both of my properties and am just in disbelieve how management never returned my calls to come to a resolution on the issues I've been having with this company. I've had NUMBEROUS no shows. A inspector came to my home and charge me $1000 for roof rats only to find out a few days later that it was a mouse in the house and then charged me another $400. I know I should have gotten another opinion before I paid for the roof rats because I didn't see one dropping in the attic and neither did the district manager. She told me that she cancelled my pest control charges but I was still being billed. I contacted the local office and they told me to disregard the bill but then I recieve a letter that it is going into collections. I immediately paid the bill to avoid collections. Consumers please do your research before hiring home paramount. The terminate services part of the company is GREAT but please be aware of the pest control services. Choose another company for pest control or request that the district manager come and inspect the property personally. read more

I have been using Home Paramount since around 2002 when I bought an old fixer-upper home and discovered it was infested with large roaches. HP came out and rid me of the situation quickly. Very pleased! About once a year I see a dead one that has crawled out of hiding in the garage, but it is definitely dead or dying due to the pesticide. I get their quarterly treatment. I never see any residue, and it is odor-free. I've since not had a problem inside or out. I am told, if I see anything, they will come out immediately and treat. Years later, I had a fly infestation inside the house, a new batch every morning after killing them the night before. Could not figure out where they were coming from. HP came out and assessed: Dead rat under the house. They thoroughly explained the situation, removed the rat, treated for it, and I never had a problem again. I have been very happy with their service these many years. I get quarterly service and an annual termite inspection. The cost is reasonable. I am essentially bug-free. As for the previous reviewer saying their pesticide is not strong enough, it seems to work for me; and I have two dogs, so the safer the better for this household. read more

I was told that I was going to have an home inspection from 3p-5p. Usually the inspector will call you and say that he is xx minutes out and on the way, I didn't receive a phone call at all and then on top of that the home inspector was a no show. that's not a good look for business. I'm just glad that I didn't pay for any service up front or I would have to upward battle on my hand trying to get money back. read more