One of the few owner/operators in this industry dominated by national chains disguised to look like…read morelocal companies. Straightforward service presentation and delivery of service. Easy to communicate with and the work was performed promptly. A pleasure!

Matt was professional and prompt! We had a large bald face hornet nest hanging from our tree in…read morethe front yard and he was able to get to us within two days and remove the nest. We were so relieved! He is also VERY reasonably priced. I highly recommend his services :)

One of the first companies to reach out on yelp after I sent out the inquiry. Staff is friendly,…read more professional and responsive. They did a free assessment and found the main issues. Unfortunately the fix involves some construction so I wasn't able to use their service. That said, I would absolutely use their service again if needed (let's hope not) and recommend them to anyone who's in need.

We recently had squirrels in our garage (they had chewed through a couple small holes and made…read moreentrances into the structure). Critter Control was able to stop by quickly to give a quote for removal/repair within a day or two and then was able to immediately start the work to remove the squirrels and cover up the holes they made within two business days. They answered all my questions along the way and did a great job with quickly catching the squirrel who was causing the issues and patching up the holes with metal and metal mesh to deter any future intrusions. Overall, I'm super satisfied with the work they did, their responsiveness, and their price!

Contacted Pro Pest Control to come investigate the possible cause of some scratching my wife and I…read morewere hearing along the wall separating our bedroom from the outside of the house a few times last week during the night. They immediately responded to our request, and set up an appointment for the following day to perform an inspection. During the inspection, they determined that the noise we heard that we thought was coming from inside the walls may have been an animal scratching the outside of our house, because there were no signs any animals were getting inside the house. We had wildlife traps set up in our house from a previous mouse and squirrel intrusion a couple years ago. The Pro Pest specialist inspected those traps and determined they were still operable and didn't need to be replaced. After his review, he determined that no services were necessary and didn't charge us for his inspection. He could have easily ripped us off and pushed a service on us that wasn't needed, but he didn't. I recommend using Pro Pest Control Service if you want a good, honest service and prompt response time.

Mike responded to my request for a mouse issue quickly. He did a fantastic job with this issue and…read morealso provided us with a great education on how these sneaky little critters operate! Thank you Mike!!

Failed to show up for a scheduled appointment. Never called, and when I called there was nothing…read morebut excuses and nobody in charge to fix the problem. Utter failure from start to finish. Will find a better company to deal with.

I am actually surprised by the fact that they don't seem to care about the bad reviews that they…read morekeep getting. We are going on 4 months now of having a mouse infestation. We have put everything food away into bins and we are very careful about what we're leaving out. Even down to the food for the dog has to be put away. You definitely do not get what you are wanting with this company. If you want dollar traps from the dollar store then you have come to the right place. Every single one of our traps has broken and the mouse is able to get out. They say they will be back. They don't come back for weeks and they don't even bring the stuff. We have never had a problem with an exterminator before but this one is something else. If you have dogs they don't really care because they'll leave those traps everywhere

Very pleased with services received for removal of squirrels from our attic. They sealed the entire…read moreroof, placed traps, installed one-way doors, and return for frequent checks. Efficient, good value, knowledgeable, and pleasant!

The specialist showed up within the window and was incredibly knowledgeable about bats. While he…read moredidn't need to do anything as he explained the bat wouldnt have survived that long in the basement, he took out a yellow jacket nest he found for free. Great service, would recommend to anyone!

Corey did a great job today making sure all cob webs, myou'd robber and other pest were knocked…read moredown. Appreciate his attention to detail

We have been using urbanex for a while now-maybe two years. While things started out okay and the…read morepersonnel were nice, they have not followed through on our main concern-mice. We have been around and around, almost canceled service and was talked back into another chance to make it right, having a manager come out to personally look at everything etc. I was initially shocked to see the near perfect review but then remembered after a manager coming out and making lots of promises, asked me to go on and give 5 stars. Luckily I did not as the problem was not resolved. And nothing has been changed in our services. They keep refilling bait in traps as they have been doing from day one. Because this company doesn't actually close any access points into the home, the mice can keep getting in and I've realized this essentially ensures to continue giving them business to supply the bait to kill the mice that keep coming in. After calling other pest companies I know see they will try to seal the access points to avoid any entry to the home. I have been trying to call to cancel service for THREE days and have yet to receive a call back. Overall I can't say that I have seen significant results. While the traps they set have likely killed many mice, we still have droppings in the same high traffic areas in our home. I would not recommend them.

We had mice issue. Biggins closed off multiple entry points to the house then set traps to catch…read moreany mice that were left inside. Mouse caught and no mice since.

These guys are fantastic. Smart, effective, and reasonably priced. I like that they are a small,…read morefamily-owned business. They know their stuff and can take care of the problem quickly. Highly recommended.

We moved into our house a few months ago and quickly realized we had a mouse problem. We worked…read morewith a big company for 3 months and there was zero improvement. A neighbor recommended Matt and after just a week we see a HUGE decrease in activity and it is clear he is actually fixing the problem by eliminating the entry points instead of just trying to keep the population at bay with bait traps. He has been extremely professional and thorough, and I highly recommend him!

Matt was very responsible and compassionate in helping get raccoons out of our attic.read more

We used Alex and Mass Bay Wildlife Management in Foxborough, MA to take care of a squirrel problem…read morea couple of years ago. Recently, we decided to sign a yealy contract with the company when we were having some mice and hornet/wasps issues. They return emails promptly and set up appointments quickly. Their staff is professional, timely, and explain what they are doing patiently. I have been very satisfied with their services.

We lived for years without mice, then one day they we found evidence in our basement and kitchen…read more After several frustrating days and sleepless nights trying to take care of it myself, I broke down and called Mass Bay. And this is where the story takes a positive turn. Signed up online and received a text with a link of who was coming and what day. Included information of what was going to be performed and how much. On the day of the appointment, my daughter let the technician in and I immediately found him to be polite, professional, and naturally friendly to my dog. I was instantly put at ease. Having never had to use a pest service, I was concerned about who would be going through my house and this poor soul had to crawl and climb all over a completely turned upside-down house, on a hot July day. Every step of the way he was a bevy of information and empathy. I was quite comfortable having him move about my house without me, he earned my complete trust. He set some bait and traps and had immediate results the evening after the first visit. He returned 2 weeks later to clear the traps (3 kills!) and seal up the outside. And since Mass Bay completed their work, no mice! In terms of value, the price was in the 3 figures. What would you pay for peace of mind? Mass Bay's options and pricing seemed fair and I will consider setting up a yearly contract with them, again for that peace of mind. I also learned quite a bit about mice in general, which was a nice add. I like when people geek out about their work, it's a good sign of happy employees. Happy employees do excellent work. MassBay was truly excellent.

We had ants taking over our kitchen this spring. Henry came out and did a thorough inspection of…read morethe house, found where they were coming in and treated the whole perimeter plus the interior. He was really good about explaining what products he was using and that they were safe around our dog. The ants were gone within a couple days. Henry also gave us some tips on keeping them from coming back. My only note is the initial phone call to book was a little rushed, the person on the phone seemed real busy. But Henry himself was fantastic.

It appears that this is a completely fake company that does not actually exist -- there is no…read moreresult in Google Maps, and the phone number just goes to a referral service, where the operators say they have no record of any 'Fenway Pest Control'. The company sent a message to me assuring me that they provide the service I need, but then there is no actual company behind the message that deals with the project type I described. Complete waste of my time, and likely some level of fraud.