Bartender Christopher went out of his way today to make us feel special. great job! Really appreciate the effort!

We waited 4 hours for some buffalo wild wings, just to walk into the establishment to get hit with a 1 hr 30 minute wait time.... There was about 20 people in there. What could possibly be going on in the back? read more

The absolute worst managed establishment I have ever been in! We sat at the bar and bartender was setting up the bar complaining that no one did their job last night, it is 215 pm?? No greeting no smile no menu?? After 10 minutes we asked for drink menus and ordered and she replied "we don't have that" with a pouting crabby face. We finally ordered a drink and she continued with her tasks ignoring our order. She returned with the drinks and set them as far from us as possible without a word While this was occurring two other servers were spitting stews at each other on the serving floor. We had to ask for a food menu and the food had mold on the celery so we asked for new celery, and received dagger eyes and sighing as well as rolling eyes. Apps were inedible and moldy sides so we asked for a check. We were given an incorrect check (2 drinks and a $9 app and the bill was $55. I asked for an itemized bill and bartender looked at the computer told me she needed my card again and with no explanation or apology took my card into the kitchen got a coworker who ran my card AGAIN and she handed me a different check but no explanation or apology. EVERYONE IN THIS ESTABLISHMENT NEEDS TO BE TERMINATED!!!! read more

Food was pretty good--what you'd expect from Buffalo Wild Wings. The only downside was the wait; we sat at our table for about 30 minutes before we got a server. (Mind you I had to go back up to the "host stand" and ask if we even had a server because all of the servers were just flying past us as if we were invisible only 1 of them asked if we had been helped) Once we got Jaime as our server though, he was great and very attentive, he made sure we were taken care of. Would we go back ABSOLUTELY NOT!!! The experience wasn't great overall, but our server definitely helped make it a little better. Thank you Jaime ! He also had a great attitude for someone who was doing as much running around as he was. read more

Horrible. Worst experience at a Buffalo Wild Wings. Was told 20 minute wait everyone ahead of us waiting was seated and 3 groups walked in behind us were seated. Waited 45 minutes still not seated and walked out. read more

Worse experience ever... Had a pick up order for 6:30. I got my food at 7:15.... and my wings were colder than the ranch that came with it. what a joke! I even asked the staff multiple times if my food was done but they kept saying it was another 5-10 mins. I don't get how something is "finally done" but is cold as heck! ended up throwing my food out as I'm not going to eat cold food. what a joke... read more

We tried to order from this BWW using the app but kept getting an error message. I called into the store to ask if I could place the order over the phone since their app wasn't working. They said I could but they would not honor the app prices (which had deals going on right now). I was told the app issue was a known problem that some customers were having and some customers weren't. But that I should "call corporate BWWs if I have a problem with it." Overall, disappointed by the customer service and the rude tone taken with me by the employee for just trying to order over the phone since the app was not working. Next time, would just appreciate to feel more valued as a customer. Anyways, we ordered food from somewhere else that night and are not planning to return to this location anytime soon. read more

I had the most pleasant experience with Melissa at the Onalaska location! I tried to order from DoorDash but the boneless wings I planned on ordering couldn't be found anywhere on the page. I called to check that they were still "in stock" and Melissa was so helpful! Melissa took great care in personally ensuring I got exactly what I wanted and hand packed my order to make sure the issues with DoorDash didn't impact my meal. Over-the-phone communication can often be tricky and not produce positive results, but honestly Melissa made my whole day! read more

Buffalo Wild Wings - A sweet note from Melissa! - Chicken Wings Near Me - Onalaska, Wisconsin

Ok! I know your getting tired of my BW reviews. My husband and I are so hopeful the BW of old will be there. We love the atmosphere and the trivia game. So we are in WI to visit family. And the Onalaska BW major fail. This would have been a 1 star review except our server was top notch! To start when the hostess went to seat us we were told they were out of burgers, melts and wraps. What it came down to was they ran out of large tortillas and buns. They could do anything on bread, a hoagie bun or a small tortilla. By the time we decided on patti melts they ran out of bread. Now there was a WalMart and a Woodman's (local warehouse grocer) less than 100 yards from the restaurant. And they could not go buy buns? I ordered the 4 way sampler with bone in wings, chicken tenders, onion rings, cheese curds. The chicken tenders were hot crunchy very good. The onion rings were well fast food onion rings. Sysco frozen, greasy deep fried and just warm. The cheese curds were literally micro pebbles. And this is in WI. Greasy and cold. The worse were the bone in wings. Slimy, over sauced and ice cold. We waited over 20 mins for our meal. I could see my plate sat waiting. The beer cheese sauce had a skin formed on the top. It sat that long. But our server Julie H was awesome! She apologized over and over for the no buns/bread, long wait and cold food. She had the kitchen remake the wings w/o a manager's approval and took 15% off my entree. Interesting note the manager walked through the dining room and never once addressed a patron, apologized. Etc. I am amazed how an establishment can be so poorly run and no attention from the manager on duty. So big NO for the Onalaska BW. Right now we are done with BW all together. I know I am picky but eventually the poor quality will catch up to them. So sad! read more

We had wings and a burger food was good didn't wait to long our server was attentive and nice. But the air conditioning was set so cold my mother went and sat in the car to warm up before we finished our meal. read more

We ordered to take out. On our mobile order, we asked for bleu cheese with our wings. In spite of this, we got no bleu cheese with our order even though it showed on the receipt. Admittedly, we probably should have checked our order to make sure everything was set before we headed out, but we didn't think that would be necessary since we aren't used to being cheated at Buffalo Wild Wings. I order food from BWW in large part BECAUSE of their bleu cheese. Very disappointed that this particular BWW let me down like this. Can't say that I recommend this business to anyone; if you absolutely are set on BWW in the LaX area, please check to make sure that they didn't screw up your order in such a way so as to prevent you from enjoying your food (like they did with me and my order). read more

Buffalo Wild Wings - Receipt showing that I did in fact order bleu cheese. - Chicken Wings Near Me - Onalaska, Wisconsin

Service is good, staff is friendly, place is clean and wings are microscopic. Even the bartender agreed the wings are small and said it depends on the supplier and about every other week they are small. We were there a couple months ago and they were also small. Very disappointed. read more

Buffalo Wild Wings - Small wings... - Chicken Wings Near Me - Onalaska, Wisconsin

Just went too Buffalo Wild Wings in ona. Ordered over 40 wings paid a bunch of money. My order was too go. 40 plus wings an get home an only have TWO sauces. Not happy read more

Food is cold and I asked for no onions on my salad! Salad came with onions! Probably not coming back. Thinking that it is a Saturday and would have enough kitchen staff ! I made sure I forked my wings so they would not reuse them! Just saying read more

After a fun evening at Octoberfest, we ventured here for a late night meal. The food and service was great!

Wow! I didn't know BWW got new wings?! I don't even know if I can even call them wings, more like measly skipping stones. Looks like they were reaching at the bottom of the bags for all our food. Decent service but they forgot my side of fries and no apology offered. read more

Buffalo Wild Wings - Wing? More like skipping stone - Chicken Wings Near Me - Onalaska, Wisconsin

The bartender is extremely rude! She messed up a Moscow Mule and was so disrespectful about making another one. She was rude to the other staff as well. Stating, "It's not my problem. I don't care!" Chicken sandwich was mostly breading and chewy/rubbery meat. read more

Hedious experience. The food was horrible. Our entire order was cold. Yes. Cold. We sent it back. The reorder was cold as well. The manager didn't have the decency to come by and talk to us. I will never return. The restaurant was dirty as well. I watched the hostess clean the tables and did not clean it good. She didn't wipe down any of the condiments, nor did she clean under them. read more

This buffalo wild wings is a joke. I went there w my family today and put myself on the waitlist, waiting 30 min to get seated. Once we were seated it took a while for our server to come take our orders, We were more than patient, but ended up just walking out bc the two table next to us that arrived several minutes after us both got their fucking food before us. This place is a joke, you all need to figure your shit out because you aren't doing it right. And i don't at all blame our poor waitress because they were putting her at tables all the way across the place when she had way too many tables to take care of as is. read more

Been here multiple times, both for dine in and carry out. Our waiter Colby was very respectful and attentive to our table. He did a great job and that was represented in his tip ;). Carry out was a little delayed, however I ordered on a Thursday so it was busy. Overall good experience and the people here are nice and offered a free soft drink while we were waiting for our order!! read more

I have given Bdubs a second, third, fourth and fifth chance to redeem themselves-- it is just not going to happen. I love wings slot, but I will never eat here again. Ordered the 40, 20 original, 20 bone-in. Took about 45 minutes to make them and then was just b.l.a.n.d. Meh. Forgot some of the sauces, and served the fries cold. NO MAS. Bye Bdubs. read more

The wings are so good get the 15 pice wings if you ar ar party of 3, but the food are ok because the food was cold it was 30 outside so they put on the AC. The service is good but just did not get the food when it was ready. read more

Food came out cold. Waitress only acknowledged us a couple of times at best. Service was poor.

If I could give you a negative review I would there is no reason it's a 40 min wait to be seated. I wasnt there to scream at a screen and worship idiots who throw a ball. And it took 20 mins to even get the attention of a employee to ask the wait time. Very sub par. Retrain the staff and get a life america. read more

It has been awhile since we visited BWW, and it'll be a long time before we return. We were seated quickly and our orders taken in a reasonable time. We ordered our food and all seemed good. Then we waited... and waited... and waited. 45 minutes our order of wings, a kids hamburger, and an order of fries finally came out. Yes, 45 minutes for food. And anyone who has dimes with a toddler knows that 45 minutes is extra fun. The restaurant wasn't that busy. When the food finally did arrive it was lukewarm at most. This tells me it was made and then sat and never came out until finally someone realized it hadn't been delivered. I was going to make this a two star review until I took a bite of my daughter's burger. It was basically a hard disk of carbon. So we'll overdone burger, cold fries, and lukewarm wings. And a dining experience that took almost 90 minutes. Nope.. not what I paid for. read more

Ordered 20 buffalo wings 10 to go 10 to eat here and for a side tator tots and celery. Took 35 minutes for 10 of the wings the wings looked dry and flavorless and tasted flavorless so we asked for sauce and then we tried the tator tots were cold so she took them and then when we finally got the sauce for the wings the wings were cold! read more

couldn't sit 9 people because it would mess up there sitting chart the whole restaurant was open we waited for 20 minutes and ended up walking out because of how horrible and disrespectful they were read more

I see a lot of negative reviews that feel off... We had Misty as our server and she was great, very attentive and quick. Food took a normal wait time for BWW, and was great. Caesar salad was great, Chicken sandwich was great, and Asian Zing & Mild Wings were great. Beer was cold, wasn't too loud. Table was a little sticky when we arrived but Misty wiped it down. Onalaska location is awesome in my eyes read more

I understand that most of America is short staffed, but something has to give. Pay employees more or something. Went today at 2:30pm. Not a rush time at all. Place was hardly even busy. Was told there were only 2 servers and it would be a 30-45 min wait. Absolutely ridiculous! read more

First time at BWW and I am a fan. The large bar and grill format is great. Our server was laid back and chatted with us for a while since it was a slow time. The wings and strips were all very good. I personally liked the Asia Zing sauce even though it is not a traditional Buffalo wing sauce. Definitely a cool place to hang out. read more

I was driving from Madison back home when I was craving some Buffalo wings. Before losing about 120 pounds, I used to eat a lot of those. I had a craving. The problem with the cravings from my old self doesn't always agree with the new me diet. I had a polite, young waiter, Skyler (young man), he was friendly and helpful. My wings, I asked for as wet because I love the sauce. My wings were a tad under done for my liking. The skin was soft and soggy instead of crispy. It may not have helped getting them wet. I like my wings well done and cook some fat out of them. I don't blame them for this. Not as great as I remember. Still good though. read more

See all

Great place to watch a game. The restaurant is clean and the staff are friendly. Service is on the sketchy side. Drinks came out quick as so did the food and then the waitress vanished. We had to go and order our own drinks from the bar. The food was typical BWW nothing stood out but the small size of the chicken wings, I guess Midwest chickens are smaller. read more

We stopped into BWW Saturday evening for dinner with eleven of our friends. The service was extremely slow and our food took 40 minutes to arrive. Not all tables were filled, so it wasn't an issue with a backed up kitchen and we didn't order anything that was out of the ordinary (all wings, fries, etc.). Once the food showed up, most of us were delivered lukewarm or cold meals - worse yet, the waitstaff acted like we were doing them a favor by being there. Food quality was average at best. BWW has been in business a long time and their formula is well-established - the operation should work like a clock. It's disappointing to see an organization like this struggle to do the simple things. BWW should be THE place to grab wings and a beer - unfortunately, they've ceded that ground to other competitors who do a much better job. We won't be going back. read more

Great place if you want to stay on hold for 30 minutes. I advise not going here. The person picked up the phone was also very rude.

Never again. They need us more than we need them. Rude service and no desire to be kind to their (past) customers. read more

Took forever to get our food and when we did finally get it it was cold!! Terrible service!

Very disappointed with our BWW experience tonight. We got a to-go order because we live a few towns over and thought it would be nice to pick up while on our way home from onalaska. When we got home we discovered that not only where our boxes covered in sauce meaning that their plating area had been dirty, but we were missing a box from the large wing meal making it a medium instead of a large. Sadly because of how far we live this wasn't a simple turn around and fix the issue. All the manager could do for us over the phone was take our address and say they'll send us some coupons. While I appreciate the attempt to right their wrong I am still thinking that it should have been easy enough to do our order (1 medium boneless wing, a side of mac and cheese and 1 large traditional wings) correctly in the first place. read more

Not very fond of buffalo wings due to historically unsatisfactory service throughout different states...today we went in at the Onalaska location for lunch with 3 kids. Service and food were outstanding, we were really surprised. Keep it up! read more

First time here-my kid wanted to come here for my bday. We saw the restaurant was packed and so we decided to take out due to Covid. We ordered and went to pick up an hour later and there was no way to get in the door. We finally got in and one person told us the line was alllll the way back by the bar. 20+ ahead of us to pick up. It was a shit show. It took an hour to pick up. The employees seem to be very confused as to where the orders were. They said and read every single one every time someone came to the counter. There were so many orders to be picked up, they were sitting out on counters and not in the heated area. It was just a shit show. There were so many people standing there waiting on things that you couldn't even get to the counter to pick up your orders that were ready an hour ago. Totally mismanaged, set up needs to be redone. The managers seem to be very confused, and servers were standing and staring at customers standing in line waiting for some workers being confused and arguing . Not at all efficient or customer oriented service. No thank you, just "throw and go." $60 McDonald's style service and screwed up orders. And we did not get any of the sauces that we requested. Just basic wings. I hope I never have to come here again. read more

Stopped here on a road trip despite bad reviews. We're seated right away but no one came over to ask about drinks or order. Tables around us were being serviced. After 15 minutes we finally asked a server who went to check with the waitress but we had been ignored long enough and left. Awful. read more