Benjamin went above and beyond for us which really made this experience stand out. He was very friendly and knowledgeable. He also helped me make sure I got my rewards! read more

Benjamin my bartender was amazing and he made sure to enter our rewards program. Will definitely return again next time I'm in town.

There was only one waitress and working service was very slow. The food was what you would expect from Buffalo Wild Wings. When they brought my food, I went to move the drink menu and it was stuck to the table. Apparently restaurant hygiene is not very important.. read more

Buffalo Wild Wings - Chicken Wings Near Me - McHenry, Illinois

sometimes this location is very quiet place to go for lunch, other times it's a very busy evening crowd. This afternoon...

PREPARE TO WAIT! pick up said 610 pm tonight it's 6 25 and no food yet... will update when I finally get my food. Finally got it at 6:30... read more

Came in and two other tables were seated during lunch on a Saturday. Ordered five meals. Server did not write our order down. Food arrived, well 4 out of 5 meals, and server tells us to enjoy and goes to leave. We remind them we are missing a meal. 15 minutes later, with no acknowledgment that they forgot a meal, the final meal arrived undercooked (assuming a rush job since interior was cold and exterior breading was warm) as everyone else is finishing their food. No apology or acknowledgment. Nothing. Will not be back. The ratings for this place are accurate. read more

My partner and I visited BWW a few weeks ago on a Saturday night to get out of the house. We showed up around 7pm and they said there was a 20-30 min wait which is fine but I didn't quite understand as there were a bunch of tables not seated and bar tops available. The girl at the front said we couldn't even just go sit at the bar we still had to wait. So fine we walked around and came back and immediately got sat. We then got greeted by our server who brought us our drinks and said she would give us a few minutes to order our food. We waited 30 additional minutes at our table as I guess our server just disappeared and it took any other staff member 30 mins as they saw us looking around to ask if we are okay or ordered yet. We explained that we were waiting and she never came back. He took our order and put it in and that was that... didn't do anything about it. They still made us pay full price for our food, nothing was offered for the random terrible service we got. read more

What happened to BWW??? Wow. Cold food. Burger tasted microwaved. Disappointed! What has happened to the wing chain? It was always a good standard for wings. March 19. Checked in about 6pm. March Madness. How is this place so empty?? We actually thought it had closed down previously. No cars. No traffic. NOW WE KNOW WHY. THANKS FOR THE GARBAGE MEAL. great hires! Do not waste your money. Drive to Taco Bell- atleast it will be hot. read more

Just avoid.. (high top/bar experience) 0/10 food 0/10 service Missing the ole bdub days.. read more

Angel was the best server I have had In a very long time. I told myself I wouldn't come back after bad service. And I did and Angel is gonna be the reason I come back again. The food was actually warm and he checked in on us regularly. Overall this is only 4 stars because Angel. read more

I finally found a wing I like it BWW. I like the Desert Heat, which is the hottest dry rub they offer and I get a side of the Blazin Sauce to dip them in which is their hottest sauce. Our waitress here was very nice and paid special attention to my two year old grandson that was with us this night. She made sure his drink was always filled and got his food out fast. She noticed he was getting a little restless. Thanks to her for that. We always have a good time at the McHenry BWW. Never had any problems. I would recommend this place anytime. read more

Horrible. This place has items on the menu but they're not actually available in the restaurant. The water is absolute garbage well water. The new Philly cheesesteak has the LEAST amount of meat that I've ever seen on a sandwich. The restaurant & restrooms are clean so I'll give them that. They'll have 1 server at any given moment who becomes overwhelmed with tables (that's on the managers trying keep payroll down while providing bad service). The quality of wings has gone to the toilet. The business model of this company has changed so many times they can't seem to get it right anymore. The customers are equally as bad. Kids running around in the bar area while parents ignore them. Kids poring salt on chairs, leaving trails of garbage around the restaurant. Patrons, be better & control your children. Staff, don't allow kids in the bar area. This place is an absolute mess. Someone needs to get in here to clean it up. read more

Attempted to have lunch around 2:00 on Wednesday, July 3rd at the Mchenry location. No staff in eye sight at all. No greeter at the door. After waiting a while we were never helped by anyone and left to go eat elsewhere. Very few customers were there at the time so it would not be from being too busy to help us. Avoid the frustration and go someplace that wants your business. read more

Restaurant 3/5. Waitress (Stephanie) 4.5/5 Came here last night and it wasn't too busy, however the service was decent. Our waitress was a little over worked and she probably could of used a hand with some of the tables however she did a great job. Took about 10 minutes to get the drinks and menus, but the food came out quick right after that. The wings were not as good as the usually are, but who knows being the day after Christmas they were probably getting back into the routine after a few days off. The wings could've used just a little more sauce on them, but nothing worth complaining about. All in all the food was decent and service was good, considering they were understaffed. We will be back regularly, just wish we had more consistent service and quality. I have been here multiple times and some were better than others. read more

Buffalo Wild Wings - Chicken wings and celery - Chicken Wings Near Me - McHenry, Illinois

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The food was great we sat in the dinning area and the place looked busy but our food was great and our server was great.

6 piece? More like 4 pieces with two shriveled nuts. Both wing orders looked like this. Disappointing, just wanted some wings . read more

Buffalo Wild Wings - 6 Boneless Wings - Chicken Wings Near Me - McHenry, Illinois

I was debating about posting something but felt I should in hopes it helps turn this place around. Me and my husband have been to this location twice, once in July and just last night 11/23/2022. By far the worst BWW I have been to. The first time in July we sat at the bar and the poor kid who was "bartending" was definitely not a bartender but was a server having to fill in because people sat at the bar but he didn't know much about the bar. I ordered a chicken sandwich and my husband ordered 20 wings, my sandwich came out with cold fries but I let that go. However after about 20-25 minutes after I got my food, my husband had not yet received his food. Mind you this was just a random Thursday night and it was NOT busy at all. We were obviously annoyed, said something and just got his wings to go and left. On 11/23/2022 we decided to give this place another chance, worst idea. We got there a little after 7:30PM and not only was there a group of teenagers doing god knows what in their parking lot, but inside was NOT busy at all. We were greeted and we were given a booth (that they hadn't cleaned off yet) mind you when we walked in there was two servers at a high tip to the left of the host stand with a silverware bin and also with someone who looked like a manager. We were at our booth for a little over 10 minutes and NO ONE came over to us to greet us or anything. In that 10 minutes there was a family across from us at a table and I over heard the father ask the manager, who brought his burger out after his family had basically almost finished their meal, where his other drink was that he ordered awhile ago. I looked at my husband and looked at the time and said this was ridiculous. I'm an ex-server/bartender and I get if you're busy but at least greet your table and let them know you'll be right with them, but also at the same time with the way this placed look if you call that busy that's an issue. We decided to go to Chilis down the street and less then a minute after being seated we were greeted by our server and they were WAY mor busy than BWW! This was the last time we will be there, either get new management who knows what they are doing or just close the place all together. read more

TRASH. If you forget to get sauce on the side for a carry out order .. forget about it. These over saturated chicken nuggets aren't even worth the 2 for 1. Over sauced trash, stole $13 dollars from me. NEVER AGAIN. Repulsive boneless nuggets for adult children. BAD read more

Terrible service!!! 35 minutes to get food on a fully empty restaurant even sat at the bar for fast service. I asked for a tap beer the beer was nasty. Then I asked for a Corona and she handed me a premier. The wings were over cooked super chewy. Asked for a tub of blue cheese she brought 2 cups. Just everything wrong down to the T I love Buffalo Wild Wings but I guess I'll have to find another location. read more

Buffalo Wild Wings - Bad food - Chicken Wings Near Me - McHenry, Illinois

Service was not great. You know the menu, but take a look at my carrot pic and that says it all. Food was gross. And we paid for those carrots. I did a yelp search for Buffalo Wild Wings, and not surprisingly none of them were above 2.5 stars. I think it's about time Buffalo wild wings corporate looks into making some changes, otherwise they'll be a franchise of the past. read more

Buffalo Wild Wings off of Richmond Street in McHenry sucks slow your food is always delivered late and cold as hell and mind you I'm only 7 minutes from the restaurant. Various times orders delayed then canceled but yet they take your money and don't give you a damn refund this is ridiculous. I tired to give them several chances and damn disappointed again abd again and remind why I stopped going to this horrible place read more

Ok. I ordered online at 6:25 PM to pick up my order at 8:10 pm. I arrived at 8:06 pm. Order# 1080008. I was told that they were still working on my order. No Problem, I moved over to the side and watched some of the Cubs game. While waiting, and outside food delivery service came and brought a nice medium size bag of Chipolte and dropped it off at the cashiers. A few minutes later a guy who looked like a cook and came form the around the corner area that leads to the kitchen, came and grabbed the bag of Chipolte, and returned back towards the kitchen. I waited some more time, and then looked at my watch. It was 8:25pm. A few minutes later around 8:27 a man dressed in black, no name tag, came and called out my name. I grabbed my food and asked who the manager was. He replied, I am, why ( maybe should have said: my name is______, I am the manager) ? I then started to explain to him, I ordered this food 2 hours ago online to be ready at 8:10. And based on the 17 minutes past that, I could have just came in and sat down and ordered my food and received it at the same pace. He said, we are short staffed. I said I ordered it 2 hours ago online. He then said we are tring our best. I was in shock. I asked him - is that all you have to say about this situation. He replied, It should not have taken this long but again we are short staffed. Ok. there are many issues with my experience - 1. Why was my order not ready when I asked for it. 2. Why is there other restaurant food being delivered here ( do the employees not like the food, is there a dirty kitchen, no time to make orders on time, but can sure order and eat Chipotle while working ). As well as I am pretty sure eating food from another business while working is frowned upon as well or should be. 3. 0 out of 100 skill points for the Customer Service / Interaction with the Manger representing the company. Untrained professional. Not sure your Corporate Training Policies & procedures, but I am sure this is not taught the way he acted. Wish I could tell you his name, but no name tag or introduction. No I am sorry, I apologize, My mistake - just simply not his fault, because he is short staffed. There was maybe 30 people in the entire place eating at this time. Not packed, or overflowing. Maybe that is why Olive Garden, that is right next door probably had 4 times the amount of cars in the parking lot. Better customer service there. Because we can all agree, over priced Italian food, is not better than sports & fried food....lol read more

It is a place that several times have given me my order totally contrary to what I ask for. They have been very kind people in changing my order and redoing it until I am satisfied. the chicken wings are some of the best in the area read more

This is a little hit and miss. Went here because they were a confirmed sponsor of a pay per view event. We informed the host and manager that our party was there for the event, and were sat at a table near a tv with the event. Midway through the event they changed the channel to another event - and it didn't even seem like anyone was watching the other event (car racing) instead. The manager was a little odd the second time time we requested it to be put back on. The food was what you would expect from B-dubs. Their cocktail menu needs a revamp. They are mostly a place for watching games, wings and beer. This location seemed slow on a Saturday night. read more

Buffalo Wild Wings - Chicken Wings Near Me - McHenry, Illinois

Our server was great, very friendly. Never had a server come to my table and introduce herself by shaking my hand. She was super attentive. The Pick 2 for lunch is a good deal. However, the ranch mushroom appetizer is a far cry from "lightly breaded". read more

I came here during lunch, 12pm.. place was fairly empty so they weren't overwhelmed. A couple tables were full in the corner with one server who went to them & completely ignored me standing at the entrance waiting to be seated. After 10 mins I decided to just go seat myself at the bar. I sat down, sent a few emails, after another 10 minutes no one could be found in the entire bar area. Not sure what's going on with staff here but I'd go ahead and avoid this place for now. I ended up leaving after 20 minutes of no one speaking to or serving me. read more

Service and food were both subpar... I got my water and it had red stuff all over the inside of my drink, my Mac and cheese was inedible, and my friends burger was also not good. The server asked us for drinks and came back with them and said nothing. Then she disappeared for about 15 minutes, then asked for our order, and a different server brought one of my friends their food, and about 10 minutes later another server brought the other 3 of us our food... our server never checked back in with us and when we were done eating she came and said we had to pay online with their text bill... overall horrible experience... there was only one other table of people so there was no reason it should've taken the waiter that long to ask us for our orders... our table wasn't clean either... read more

Really disappointed in the mild wings I got. There's barely any sauce like they used to drench them in sauce. read more

Buffalo Wild Wings - a fork on a black plate - Chicken Wings Near Me - McHenry, Illinois

I placed an order at the McHenry location using you app the app said it will be ready @ 6:10pm and paid for it also in the app. How ever when I arrive at 6:15pm expecting my order to be ready, it seams that they don't even have my order. Then the manager comes over and at 6:30pm I question where my food is, the food I paid for and was told would be ready at 6:10pm. I was told by said manager that he could not tell me when my food would be ready. He offered me no apology or reason for the delay just said if I want a refund he would give me one. I would finally get my order at. 6:50 a full 40 minutes later than what was promised why have pick up times if you can not stick to them. I know during the pandemic it has been tough, I am trying to order local to help local businesses but if I am honest I might not order again. read more

Typical BWW and that is not a bad thing at all. Good service and you know what to expect from BWW. read more

Buffalo Wild Wings - Good food and plenty to take home! - Chicken Wings Near Me - McHenry, Illinois

Buffalo wild wings is pretty consistent where ever you go. This one is pretty loud and has tons of tvs. I think however the price is a little hard to swallow. 2 adults and 2 kids, $70 bill. With tip almost $85. Pretty harsh for on a Monday night. Granted the adults had two beers each.. but the kids had kids meals. Like the atmosphere. Wings are good. Prices too high. read more

Buffalo Wild Wings - Chicken Wings Near Me - McHenry, Illinois

we've been waiting for 45 minutes haven't even given us drinks or anything yet it's not even that busy and there's multiple waiters and waitresses read more

First off dress warm. This place is freezing. When I mentioned the temp to the waitress she simply stated that she likes it because she is running around a lot . Never fixed it and mind you there were only two other tables occupied with another waitress assisting them. Not sure how much running she was doing. I could find her to ask for napkins. The wings were ok as I ordered the traditional wings and it appears to only have a little drizzle of buffalo sauce on them. My wife's wings appeared to have been mixed with to flavors as if the same mixing bowl was used. Not a great experience. read more

honestly, i had one mixed drink and one shot and was "tapped out". not my waiters problem, he was great but management tapped us out on drinks and essentially put us in a 15 minute timeout from alcohol. 10/10 never had this experience before, but will go to any other BWW location so I can consume more than 1 drink an hour. by the way our waiter was amazing and he was tipped properly. read more

Used to come here regular basis, but service is not as good as it used to be. Also, iced tea is no longer an option which is disappointing as I do t drink sugared drinks or alcohol read more

Arrived Sunday around 8pm. The kid at the front counter seemed confused and irritated as to why we were there even after stating we wanted a table for two. He stated he would have to clean a table even as there were only two other tables already occupied. So, we waited approximately five minutes to finally be seated. Our server, Angel, seemed to do his best, which isn't giving him a whole lot of credit. They were "out" of each of our first two drink choices, although he professed that he had his bartender look all over for the items. Not the end of the world. My now fiancé, ordered a house salad with ranch and a side of wings and celery and carrots with ranch. The girl likes ranch what can I say. Upon receiving the food, she received a Caesar salad and 6 cold to room temperature wings, that were not edible for a raccoon. All the while we could hear the kitchen staff from our table, presumably not taking their performance at all seriously. We had to beg our server for utensils and napkins. Maybe he is accustomed to his customers eating their salad with their hands, I'm not sure. Never received the celery/carrots and ranch to which we were charged for. All while waiting what seemed like an eternity, for any of our ordered items, I can over hear other tables stating that their orders were inaccurate. A lady who placed a pick up order was visibly upset that her order was inaccurate and waited approximately twenty minutes for them to rectify it. I understand it's Buffalo Wild Wings, but the lack of pride in anything at this establishment is embarrassing. It took everything in me to actually leave a tip although they should have been paying us to eat here. There is a one hundred percent chance I will never give this location my hard earned money. It is clear they do not value their customers or simply are too inept to perform the simple tasks associated with the restaurant dining experience! read more

We ordered door dash from them tonight and it was horrible. This is the 2nd time we have had issues with the food here. When our food arrived at our house tonight the chicken tenders were severely undercooked. That alone could have made anyone sick if they were eaten. They completely screwed up the wrap putting stuff in it we told them not to. I will never be ordering or eating here ever again. read more

i haven't been here in years and now i remember why. the food always tastes like it's been sitting for hours. the waitress was not friendly. anything we asked for they were out of. i tried substituting the shredded chicken for the breaded chicken and they were going to charge me for an additional 6 piece boneless wing even though they have the breaded chicken in the wraps. the shredded chicken tastes like canned chicken and our server took forever getting back to us even though it wasn't busy read more

First time back in 5 years & now I remember why it was 5 years ago! Terrible service, sprite machine & lemonade machine were both broken. My girlfriend's boneless wings were freezing cold, & ontop of it all i'm home from work the next day because i'm shitting my brains out from the traditional wings Thanks guys great job read more

I've been coming to this Buffalo for so long and recently the staff have not been on their A game, I'm very dissatisfied with the service. My friends and I came for a birthday meal at 8:40pm and there were plenty of seats open yet we were told that there weren't enough seats, my buddy handed the server his number because she had asked for his number so she can call him back when there was a table open, we then waited for half an hour with no phone call or text message and we then proceeded to walk back inside to ask for an update and we were told that they can't serve anymore and that they're I Ku accepting take out. We now have to go to a local McDonald's for my buddys birthday while also being very disappointed. read more