Horrible review I went in there to get two sandwiches a homeless guy assaulted me while I was ordering my food I asked the management if they could please call the police and they said it's your problem take It outside. Then the Euros they gave me had about maybe a couple pieces of meat and not much more terrible service terrible Cooks a terrible food! The stuff used to be good back in the day it's just horrible now and the portions you get are so small they charge me $20 for a sandwich that weighed about I'm guessing about less than a quarter pound. And that's after they told me they witnessed a homeless man verbally assault me and they refused to call the police I asked him to and they didn't! read more

Tommy's Red Hots - 12 dollars for this! - Pizza Near Me - Crystal Lake, Illinois

I was so happy when my older sister had brought an order from them. They had plenty of the great french fries that came with their great hot dogs along with there read more

Cute place. Popped in on a Sunday and got two Italian Beef sandwiches to go. Service was great. And they weren't super busy so we got out of there fast. Taste was outstanding. I will absolutely go back. read more

I really enjoyed the food here, French fries were fresh out of the fryer, golden brown, two Chicago hot dogs, & a large Pepsi, all for $10.00. Tommy's Red Hots, you leave with a full tummy & plenty of cash remaining in your wallet. Friendly Staff ... Clean Restaurant... read more

The food was great! When we opened our Italian beef it was steaming and fresh and our fries were hot and crispy. All the food tasted amazing and it was a very short wait! The interior had a very homey, genuine feel that sets you up to receive quality food while not just feeling like an estranged customer. Not big or flashy, just quality! We will definitely return! read more

Food is just as I remember. Food was hit and ready for pickup. Super nice people. Didn't miss a step

I was here May 12th Its a new location for me. last time I was here though the 2 dog , fries and drink specuial was $5.00 and I reviewed that as being cheap the new price is $10.00 for the same thing now. I know ist been 13 years and ptrices have gone up. The quality of the dogs were good and the fries were really good I just cannot justify $10.00 for what you get. To me a special is a special price, everywhere else this is regular price $8-9 dollars. I picked up my order and then went to a table and 3 out of the 4 tables needed to be wiped down as there were reminence from the patrons before me. The guy behind the counter was nice. read more

Huge menu very good staff for a bigger crowd but with a very fast menu sometimes things tend to get a little thrown together My chicago-style hot dog it was all there but it seemed kind of slammed together read more

Tommy's Red Hots - Slam bam thank you ma'am - Pizza Near Me - Crystal Lake, Illinois

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The reason this place is rated higher than the others is the two guys there that you know have been there for years. Once they go this place will be rated low. Anyone else makes my chili cheese dogs and it's sub par. I dropped a star bc they no longer have the fresh gyro meat and it's just pure grease now. read more

Stopped in for lunch like I've done many times. Loved the American sub. Basic and yummy! Mask order was still in effect but no one behind the counter was wearing one. Ok, I can live with that... It weirded me out a bit because they are cooking, preparing and serving food, but whatever. However, now I'm watching the woman prepare my sub... One hand gloved and the other is bare. Good thing she's holding the bread with the gloved hand and grabbing all of the ham, lettuce and tomato with HER BARE HAND. GROSS!! If having a stranger grab your meat and fixings to prepare your food with a bare - God knows when it was last washed or what she touched before - hand, then enjoy your lunch/dinner. Otherwise, you may want to reconsider getting your food from this place. I won't be going back. I've retold the story to several folks at the office. All of them are done with this place. If you cant maintain BASIC health practices, what other kinds of disgusting things happen behind the scenes? read more

I went to Tommys on 176 today 10/20/2023, OMG the Manager was so rude. He acted like I was a bother and I was the only one at first in the place. He started to take my order and in the middle of it he walked away and a sweet young girl took over. I told her in Spanish what a rude man but you could tell she was afraid of him. I wont go back, should have gone to the one on RT.14, they are awsome there. Too bad Tommy isnt around, Id fire this guy on the spot. read more

Food was good but serving size was terrible. Employee was a complete jerk- would never return! Lake in Hills will definitely get our money over this place! read more

Go to the TOMMYS ON 31 and 176!!!!! Came for a hotdog special. Gave me 1 , hard bread that fell apart! No refills! And fries were hard!!! I don't think I'll come here again! And please hire people who love their job. read more

The person taking the order was very rude!!! We tried asking him for ketchup and chili peppers and threw them at us because we asked him for "to many things" food is amazing but the customer service is awful!!! Maybe they should train their staff to be a little bit more nice to the customers food is a 10/10 customer service is a 0/10 TOMMYS ON ROUTE 176 read more

Asked for Chicago style hot dogs and got plain hot dogs? Asked for cherry Pepsi and it's just regular Pepsi. didn't give me my cheese cup either. Will not be coming back. read more

Customer service is not great, the guy behind the counter is rude. I used to be a customer here but the quality of food has changed in recent months. Now I just pickup for grubhub and I don't even want to do that anymore since I always have a terrible customer service experience. Do better Tommy's! I might have to give the other crystal lake location a shot, but for now I'm taking my business elsewhere. read more

So I go to lunch alone. I have been craving a hot dog for about a month and had one. So was disappointed in the he bun no poppy and ends as hard as rocks. I pulled the. Off and tossed. The hot dog was just ok not great not awful. I will say that he fries were very hot fresh and tasty. I would try again. One more thing as I was getting back in to my car almost fell down the parking lot was a sheet of ice. This was a day when snow was melting. But it was in the shadow. Maybe a Lil more salt would be good Will try again one day read more

Tommy's Red Hots - Pizza Near Me - Crystal Lake, Illinois

i looked at other postings and not sure why all the griping , a big mac 5 or 6 bucks.add other decorations bang over 10. Face it lunch is 10 bucks today.The sub is 2 days lunch and is good. solid place,consinstant food, good staff.what more ya nead? read more

I have been going to Tommy's most of my life. The Lake in the hills location has gotten to be one of the worst locations lately. They are always getting orders wrong and its gotten more and more expensive. I understand food costs more but for this price I would expect the quality to stay the same. Im paying more for less quality food. read more

Prices are more than posted!!!!! Prices change per location!!!! We have been going here for years and never had this issue before!!!

I've been going to this location for the past 5 years and went to the location in Lake in the Hills for years before that. The pizza slice was cold, hard and barely edible, even after warming it up. read more

Beef had good flavor and the giardiniera was good, but the beef was thick, rubbery and fatty. I took two bites and threw the big sandwich out. read more

Good variety of food and friendly staff! Inside and outside was very clean. Food was hot and fast. The a la carte menu was a little pricy so I recommend getting a value meal or daily special. Wouldn't say this is my favorite place, but I was in town and it was more than sufficient for a quick lunch. read more

Their Gyros are lacking, dogs aren't that good and the pizza is NY style. I always find their buns to be hard on the edges and they make the dogs so fast that they tend to miss with the topping or don't put enough on. The service has gotten old to me...I used to appreciate their snobbyness, as though it was their schtick, but it now is just annoying. I think you'd be better off spending your hard earned dollars at Portillo's, Dante's or Kojak's...but that's just me. read more

I have eaten Mr A,s Italian beefs for several years, since they have closed, I tried Tommy's last night . It tasted like a roast beef sandwich and nothing like a good Italian beef should taste, LARRY L read more

Bought a beef sandwich just before close yesterday and it was horrible; too dry and lacking flavor. Called the restaurant today to give the business a chance to rectify the situation and was told that management won't correct anything unless it's the same day. How's that possible when the restaurant was about to close?!? Really bad customer service and will never return going forward. ‍ read more

I've been eating at tommy's for years, always loved the food. But the food quality has gone down and the prices have skyrocketed. I was going to give them another try, after seeing the prices i had to say no. read more

This being the third time I ordered from Tommy's. Both times were via uber, so I gave them some credit. But both my first two orders were messed up. Not only did my first order forget the drink (which I put on uber), they didn't have one of the items I ordered (onion rings) so they just gave me french fries. Ok Ok. Could've gone better. Next time I uber ordered, my food was missing an entire item. Uber gave me some money back. This most recent time I went through their drive through. I put in a $30 order for me and a work friend. There was Italian Beef sauce ALL OVER the bag and every item in it... breaking the bottom of the paper bag open. They forgot the cheese cup. And, they got one of the drinks wrong. Poor customer service. Don't go there unless you plan on dining in and babystepping them through your order. Sucks. read more

The gyros and Italian beefs are by far the best I have ever had. Their customer service is always spot on and everyone working there has always been so friendly. I love having this place right in our neighborhood! read more

Dont be fooled by Tommys having various locations. This place is the best! Great Chicago dogs, pizza puffs, pizza slices and much much more! It is a Chicago food lovers paradise. The staff in this location are very friendly. Being back home in Colorado, I really wish we had a Tommy's near by! Dont forget to try the tamales! read more

This concerns the place at Algonquin Rd and Randall. Going downhill fast. Walked in, ordered a beef sandwich, fries and a soda. The guy taking the order couldn't stop flipping his hair out of his face. When he wasn't flipping it back he was flipping it into his face so he could flip it back again. I got his attention and stated: "I want that sandwich DRY. Plain. Nothing on it. I want it so dry I want to see dust coming off of it. PLAIN! Meat and bread. That's it." With a couple flips of his hair he asks: "Would you like like peppers or cheese on that sandwich?" If my wife hadn't been there that boy might have gotten a free haircut. What part of "I want that sandwich DRY. Plain. Nothing on it. I want it so dry I want to see dust coming off of it. PLAIN! Meat and bread. That's it." do you not comprehend? Made my wife get a copy of the receipt where it clearly states DRY! PLAIN! for my sandwich. I dutifully take my cup and head for the soda fountain to get my Mountain Dew. No ice is forthcoming. I ask this little girl if there is ice somewhere else that I might get some of. She doesn't know. Well could you take a few tiny steps and freakin' find out? Mr hairflip says for me to give him my cup and he'll get me some ice. "Hey honey... bet I'm gonna get some hairy ice." Sure nuff. Screw it. Just give me another cup... I'll pass on the ice. So then I watched the girl make my sandwich. Straight from the juice to the bun. Not even a legitimate shake. I hate soggy bread. I hate it so much that I won't eat it under any circumstances. When we got home I literally took the bread from my sandwich and wrung it out like a dishrag. That's not the worst yet. My sandwich had cheese and peppers on it. Fries were cold and hard as bricks. Soda was flat and hairy. Collectively... that crew couldn't count to ten. Terrible training and management. I'll let my wife tell you about her food. Would never eat there again. read more

I used to go to this place 3-4 times a week when I was in high school. Dog special was $3. Fond memories of this place and the friendly service. read more

Their cheeseburgers are awesome! Messy & delicious, just the way you're supposed to have them in a joint like this. Reminds me of Wolfy's on Peterson & California, but Tommy's burgers win in this round. Sad though, Hubby's gyro didn't have feta, so skip that and try something else. Typical fried food as every other hole-in-the-wall type joint; cash only; and refills are $0.25. don't forget to try the cheeseburger read more

I don't know why I come back to this place. I think I went here today because my normal pizza place is closed on Tuesdays. I got a slice of pepperoni, fries and a drink for $5.50. The pizza was hard, greasy, had the consistency of cardboard and had probably been sitting for several hours. The fries are easily the best thing at Tommy's. They are always Fresh out of the fryer and will burn your mouth. Refills on soda for only $.25 and they take the $.25 and put it in the donation container for multiple sclerosis. So props Tommy's for that. They finally accept credit cards... Visa and MasterCard only. There is certainly better food in the area. But if you happen to get a flat tire in the parking lot, this would be an okay place to eat. read more

Tommy's Red Hots - Fresh fries, cold Mr. Pibb and pizza with the consistency of cardboard. - Pizza Near Me - Crystal Lake, Illinois

The Woodstock store has fast service through the drive up window. Food is always hot and fresh. Great choice for fast food thats different from the usual. I got the Gyro and it was full of meat and i like it oily, they cook the pita on the grill which is way better than other places. read more

Worst place to get service ! Only thing that's good here is the cheese ! The managers are rude the food sucks the employees are all over the place ! They rob you for your money ! I had order for delivery one day and it legit came 30 mins after it was suppose to be here not only tjay but when it got here it was all plain and had given me the wrong drink. I called and they said they will give me credit so yesterday I try using it and I ended up having to pay out of pocket ! Then today again I attempted to call to get my credit and the manager going to Tell me that I had used it yesterday when clearly in my bank account it has the amount I spend and yesterday date on it ! Worst customer service ever ! read more

Solid joint with a very diverse menu. Finished my third trip there this week and dig the Gyros. Not the best I've had but very good. This last time, they put Tzatziki Sauce on without my asking. If I read the menu correctly, you have to ask for Tzatziki. So I just said no tomato no onion... they put the sauce on anyway. Since the taste of cucumber is vile to me I just couldn't force myself to eat it. Recalling the French Toast Scene from "Road Trip", I was hesitant to send it back. But the guys happily corrected it for me. Good customer service. I've notice the regulars here are really friendly with the staff, that's a good sign. read more

The cost for the two dogs, fries & drink special has gone up... $6 after tax. Still good stuff though. It's a lot of food for the price really. They've taken out a couple of the parking spots out front and put in some outdoor tables.... nice. Still cash only! read more

I love this joint. One of the best things about it, is how quick the delivery is. My wife orders the gyro special and I get the every day special (2hot dogs, fries, and soda). The have great prices. read more

As a highschool student being granted the ability to go out for lunch, Tommy's became a staple in our weekly dining. From their cheap hotdog special, 5 dolalrs for two dogs, fries and a drink- to their grease ladden pizza. The chicken poppers are good, but the hot dogs? They are the best in town. Sure, the decorations leave something to be desired, and the small parking lot can cause a headache or two if you're not careful- But They will make your dog the way you want it, and for a good price. Their menu is vast, and has several deep fried and battered goodies on it, but I go for the dogs, and nothing else. Give it a try, for five dollars, who could ask for more? read more