I found that the CVS I was using would not deliver one of my scripts. I called Buffalo Pharmacies about 1 month in advance, found that they would and said I would call back after my next doctor appointment.
I do call back. They tell me they have received a number of my prescriptions, but some are not ready until May 4. I say, ok, lets have all delivered on May 4. I tell them I need the delivery person to call me, as it is a security building with no intercom. On May 4, may bad, call goes right to voicemail. Sometimes happens when it is on WiFi. I call back within 15 minutes. I am told the driver has punched out. This was 2:56 pm, so I am assuming they stop delivery at 3pm. I say that the next day, the 5th, is fine.
I wait all day on the 5th. At 3:48 pm, the driver calls. I go down, get the bag. I open it when back in my apartment and only 2 of 5 prescriptions are in the bag. I call. They tell me, "I don't know how that happened.". Ok then, I say, I will be home the next day, on the 6th, and the rest can come then.
The 6th comes. I have taken my phone off wifi and had friends test it. It is working fine. No delivery at 4:50, so I call and the person tells me that they deliver up until 8pm and it is on the way. (Odd, that they were totally done at 3pm yesterday). No one calls. I call at 8:30 and they are closed. I had waited close to 8 hours.
I call this morning and leave a message at 8:30 am. I get a call back a little after 9. From a driver. She has this to say: "You ain't got no doorbell on your apartment building. I looked". I tell her, the pharmacy is aware I need a call, due to that reason. She states, " Well, you wouldn't answer anyway cuz you don't recognize my personal phone." I tell her, I would answer, as when I am expecting a delivery, I answer unknown calls." She persists with, "I looked there ain't no way in. But I will I will call when I come around that corner." Well, I tried to ask 'when', but she had hung up. This was 10 am.
I called back to the pharmacy and asked for a ballpark time. I was told it was impossible to give me one. I may wait from 10am until 8pm. I told them, "That is crazy, that is nuts. I will take a lyft and pick it up".
ONE MONTHS PLANS DOWN THE DRAIN. They are just ridiculously disorganized. While I waited in the hallway, a woman was on the phone with them explaining she had been charged for compression socks on Monday and was told they were waiting for her, yet she was on the phone talking about it for a good 15 minutes as she was told they could not be found.
GRRRRRRRRRRRRR. Never again. read more