Waiting on phone over 40 min and no one picked up at the pharmacy. Tried multiple times and…read moremultiple days. Terrible customer service

terrible experiences with pharmacy - called in emergency inhaler 2 days ago, recording said it…read morewould be ready 11:30am today. After 7pm, still not ready. No one answers pharmacy phone, spent over 1 hour on hold trying to get someone. Past visits - drive thru closed due to lack of staff, wait in line at pharmacy for over 1/2 hour. I have health issues and bad enough having to go in and stand in line, but when you need prescription and they don't fill it - that is awful.

Out like this Walgreens my only issue is finding things that I've seen at walgreens.com. I'll call…read morethe store to ensure they have it before I trusted myself all the way down there just to find the never had it in stock or the haven't had it in a while. That's annoying. The wait for prescriptions at this location is insane. I had to come back the next morning and still had to wait. Lucky me because people started to roll in and it was not even8 o'clock. It's typically well stocked and a clean store and the customer service is fine. No complaints the wait is just crazy.

This pharmacy was understaffed prior to rite aid closing and now it's just barely functional. Even…read morebeforehand the staff was rude and the pharmacists filled prescriptions when *they* wanted and not when they were do. If there are 31 days in a month and they fill your prescription on the 15th well...you're SOL. They literally shrug when you point that out. I thought that going to the pharmacy was an experience that everyone hated and that all pharmacy employees acted like you were a burden until I switched and realized that it's just this place. Yes, it's open 24 hours which sounds convenient but don't fall for it. It's not worth it.

This is the CVS location that I frequent most often these days. I've used it for pharmacy, basic…read morepurchases, and photos. Photo printing is probably the thing that brings me in most often. As with all CVS locations, the print quality is questionable but it's very convenient if you need a quick one or two photos. I appreciate that this location often prints much faster than the estimated times online. If you're printing a larger number of photos, CVS photo does often have coupons that make the prints very inexpensive. The staff at this location has always been friendly and I've never had any major issues with the parking lot. Getting in and out is a little tricky because it's on a somewhat difficult intersection, but it's definitely manageable. Overall, a solid choice if you're looking for a CVS.

Cannot reach the pharmacist. I get stuck in their voicemail system, which is confusing because it's…read morenot clear whose birthday they need. They wanted an update of my insurance information but I had just been in two weeks earlier with no problems.

talked to a pharmacist just around 2:16 -2:18 pm est whom I inquired a patient's refill, without…read moreeven asking for specific details due to HIPAA compliance. She hung up on me before I could even explain as to why I have to inquire about. We have phone etiquette in place but I'm not so sure if everyone knows it or just too entitled to throw an attitude at a simple inquiry.

Incredible one on one customer service. Pleasant and professional staff! A wonderful alternative to…read morethe big box guys.

Have been going to CVS for years. I have received my vaccines for flu and Covid this year. Trinh…read moreadministered both injections with skill and minima discomfort. Trinh has always been a well organized and dedicated employee with excellen customer skill.

I drove out of my way to the CVS for a freebie on my CVS card that was out of stock at my local…read moreCVS. It was out of stock here but Rob was a great help! He gave me the option to try another location or sign up for the care pass and have it mailed for free. He explained many of the benefits of the care pass, as well as my option to cancel if I don't need it once my trial is ending. The carepass came with a $10 reward for signing up so I browsed half of the store. They had more things than my local CVS and it was very clean/organized. With my $10 coupon and some other promotions, I spent less than $2 and got 8 packs of floss and 150 pack of floss picks that my son prefers to use. Rob was so friendly and helpful/knowledgeable and the store was so nice I was surprised to come here and see the low overall rating. It was a great shopping experience in my book!

This is the CVS closest to me that I normally order my refills at and this time the experience was…read morenot that great after 5 days I decided to call them back to see if my scripts were ready and they were not it took a couple more days and yesterday I decided to go there and pick up the scripts I'll figure after over a week they should be done and when I got there they still did not have all of my medicine ready I am very disappointed in this store right now that I'm seriously thinking about changing my prescriptions to another store and if I could update my rating to a minus one star that's how I would change it after that customer service and what I had to go through I don't feel that this location deserves any stars

This CVS is disgusting. It's dirty with garbage everywhere inside and out. It's near impossible…read moreto get a prescription refilled. Zero communication. Don't call during the hours of 12-3 because you'll sit on hold for 20 mins just to hear them pick up then hang up, ironically right when they put their message on that they are out to lunch. They don't fill your scripts or hold them for multiple different reasons (which you'll hear 5 different explanations just for one single scenario none of which are accurate). This place is a joke and a circus. A garbage dump of a business.

Walgreens at Millersport Hwy. pharmacy is a nightmare!!!! I have had my prescriptions there for…read moreover 20 plus years. I have recently encountered deplorable customer service at their pharmacy! Not only rude but downright NASTY!!!! Not only has this employee been nasty to me but my husband warned me that she is a nasty individual! I wish I had her name as I'm reporting her to Walgreens Corporate office. I will not step a foot in that store again! I will be switching my prescriptions to another pharmacy! will not step a foot in that store again. I will be going to another pharmacy !!!

app is great at reminding me when my meds are due...It's there when I need it…read more. Some are not available .. and app will tell me if it's unavailable

I was looking for a 4 wheel walker, and we went to Buffalo Pharmacy on Kensington and Eggert Rds…read more They called the doctor for a prescription for me, and checked on our insurance coverage. Then a nice pharmacy clerk adjusted the walker to my height and explained the brakes and other features. A very pleasant experience!

So went to go and put in my script for a nebulize. both google AND the store website say that the…read morebusiness doesn't close until 7pm. It''s6:30 and they are closed, no hours on the door (what they do have is 9am- blank space). The employees wouldnt even come to the door or even open it to see what was needed. When they FINALLY did come to the door, they tried to act like they couldn't hear what we were saying!!! Again it's not even 7pm which is when they close. If you don't have to, leave them all the way alone.

Everything about this place sucks !!! It's no reason why I stood in the photo line today for almost…read more30 , especially when there were 3 ppl working in the area ???? Nobody seemed to have a designated job everybody was just everywhere! It was also very weird that the one worker divine could not keep up with anyone's name even after he had just asked for it , there were ppl in line with small children who started getting restless... it was just awful , I would have been nice if someone would have stepped up to get some type of order

This was a very good store at one time however nobody ever answers the phone in the pharmacy, no…read morematter what time you call you're on hold over 40 minutes then the call is redirected to their help center. Why not add a person to help with phone calls and the pick up window which is also slow. I have gotten in the car and drove over still on hold, this is unacceptable service and I will be transferring my scripts. I could understand if it was once in a while or during certain busy hours, but this is all day long, no matter what day. Who has 40 plus minutes to sit on hold and wait to only get redirected and have to leave a message on their voice mail anyways. It's very frustrating and there are many other pharmacies that will answer your call. Bye Walgreens

My prescription was sent in and I received a phone call right away asking if I wanted to pay for it…read moreover the phone and would I like it delivered. It has been almost three weeks. When I called after two weeks I was told that it was almost done. Now I sit on hold for over 15 minutes on hold to be told they need my credit card again because the label was shredded and never filled. Very poor customer service.

A true family feel and terrific service, awaits you here at Brighton Eggert Pharmacy. They get to…read moreknow you and yet have all the modern tech helpers for you. Texts, Personal phone calls, Website, recorded calls letting you know your meds are ready. They have a post office, Fax, Copy and all types of necessary items usually found in a drug store. They have a gift for every occasion as well as CBD and compounding for specialized needs. I drive from East Amherst to go there. It's an old-fashioned neighborhood Drug Store.