Not a fan of this place at all. Everything is extremely overpriced. I saw a plain black GAP t-shirt there for $13! Also saw a sweater that was clearly very worn and had a stain on it for $22. Unreal. I don't understand how people shop here since they REALLY need to lower the prices on some of their clothing items read more

Hey Tempe Buffalo Exchange! Your store is absolutely what a consignment store should be. You have a great team who really cares for the customers personal experience. I have both sold and purchased many times at this buffalo exchange and over the last 10 years and THIS IS WHY I KEEP GOING: 1.) I know that when I bring clothes in to sell that each buyer been trained well. They are willing to share feedback on items as long as you ask. 2.)Buffalo Exchange is RELIABLE! This is the reason I will sell my items here first. You are always up to date and in the know.(embarrassingly enough not all Conignment store employees are aware of current or timeless items) I always get a fair price for my clothes!!! 3. THE CLOTHES, THE SHOES, AND SO MUCH MORE! With such a big selection of everything a girls closet could want and need, I am never let down by this store! Your inventory is versatile and full of amazing finds!!!!! 4.) Last but not least: THE PRICES!!!! Thank you all for you hard work! read more

I made my 1st appointment and took some clothes for them to buy. Omar was the buyer, he was awesome. Friendly, upbeat, professional, and explained everything to me-a newby. The store was clean, had a wide array of different items, and it was nice to get out, shop, and just be on a Sunday afternoon. The other staff members were friendly too, I hadn't gotten out much and it was refreshing. My experience was great, I'll be going back next weekend with more stuff. Thanks Omar and team for a great visit, I appreciate it greatly. Michael read more

This place sucks, everything is overpriced and their clothes are ugly. I've found stuff that's obviously worn down and even had stains, but yet the store buys their clothes. I brought in THREE TRASHBAGS full of clothes that I know are in better condition and are name brand things and they only took two items. So if they're so picky why are all their clothes ugly and worn down? Also I feel like they charge more for things than their original price, for example a top from forever21 would be $15 when you know it was probably $8. read more

Ridiculously overpriced "thrift" store. There was a denim jacket that was like $30 and I've seen flannels near $20. Get out of here with that nonsense. read more

Honestly super disappointed. I had some clothes that I definitely could have sold myself just thought I could save time by trying out this place, I dropped off about 40 items and they are offering me $5 trade in or they will send me $3 PayPal. What a rip off. Wishing I would've just sold them myself, I have plenty of other stuff y'all could of had and kept without me being upset. Especially looking at your prices shopping around! read more

Advise to sellers. Don't assume that because all of the items you bring in are name brand, you'll walk out with tons of cash. Their policy is 30% back in cash or 50% back in store credit. I walked in today with 11 items and left with only 4. The girl looking through my clothes was very friendly and personable. Everything she bought from me was off brand graphic tees and crop tops from Korean stores that I had previously purchased online. All of them were "one of a kind" pieces, and she actually turned down all of my jackets based on appearance alone, since two of them had forever 21 tags on them. She valued my clothing at around $90 something and gave me the choice between $29 in cash or $40 something of in store credit. Honestly, because all of these items were about to be donated, I'm just happy I got to make a little money off of these pieces, since some of them had never even been worn by me. read more

Apparently, I'm BANNED from this Buffalo Exchange. How does one get banned from a Buffalo Exchange? Did I punch one of the snotty hipsters for not thinking my $200 article of clothing is worth $6? Did I toss over a rack of musty knock off handbags in a fit of rage? Did I curse out a bored looking guy with flippy hair and an ironic mustache? Nope, I wasn't even in the store. I accidentally sold a pair of pants that my boyfriend didn't want sold. He called immediately (within 20 minutes of me leaving the store) and said that he'd be in the next day to pick them up. He had the receipt, and the assistant manager said that would be okay. Well, upon him arriving at the store to complete this previously agreed upon transaction, the same manager decided this wasn't okay and said that he had to buy the pants at retail price. While I'm leaving out some of the mind boggling back and forth that went on, I'll sum it up as the level of poor customer service and rude behavior displayed by the "management" of the store was shocking. While my boyfriend never raised his voice, lost his cool or got flustered, the manager decided because he made her stand by what she had originally agreed on, he was "NEVER ALLOWED BACK IN THIS STORE AGAIN" "OR YOUR GIRLFRIEND EITHER!!!!" So there you have it. Banned from Buffalo Exchange. Funny, I haven't lost any sleep over it. read more

Last Friday, I brought four boxes and one bag of clothes into the Buffalo Exchange in Tempe, Arizona. I have been selling with Buffalo Exchange for over 10 years and always had success. Because I have been traveling for work frequently I had to drop off my stuff to sell and run other errands. When it was my turn to sell I brought my 4 boxes and one bag up to the sales associate/buyer; Tawne. I informed her that I was going to drop off my stuff for her to look through and would be back in 2-3 hours. She said no problem, it would take her about 30 minutes to be done. Two hours later I returned and walked to the cashier. They paid me for what they bought and I went over to get my four boxes and bag that I had dropped of. The problem was there were only three boxes. I asked Tawne and the manager, Barbara, where the rest of my clothes were. I asked if they had consolidate the goods into three boxes and Tawne said, "No." She said all four boxes were there for me to pick up. I didn't even ask about the bag... At this point there are only three boxes. Tawne and Barbara went to go look around for the missing box. This made no sense to me...where would the box go? It doesn't have legs to get up and walk away. After checking the back and several other places they realized my box has gone missing. Barbara informed me that someone must have taken it home 'on accident'. Again, this makes no sense. All four of my boxes were matching small home depot boxes that were all together. No one would take one on accident. She said if someone took it home she was sure they would bring it back by the end of the day. I would not take someone's used clothes home on accident. Even if I did, I would not return them. I'd drop it off at the closest Goodwill and call it a day. I asked why she didn't check what people picked up because all of the unsold goods were behind their desk. She had no answer. So Barbara gave me a mother's day postcard (that was free to anyone that walked in) and said sorry for the issue. This is completely unacceptable! No one at this store cared or had a clue what was going on. This is very shady! I always take my clothes to Buffalo Exchange to see what you can buy from me, then Plato's closet; where they continue to buy, and then to Goodwill so I can get a tax write off. I honestly think one of the associates stole my clothes or you took them and are selling them without paying me for them. Everything I own is higher end designer and in good condition! Barbara informed me that she could not do anything at this point. My question is, why is she a store manager then? She informed me that she would have the store director, Candice, call me first thing Tuesday to see what she could do. Tuesday came and at 3:30 PM I decided I would have to call her. I spoke with Candice and she offered me $20 in store credit for this issue. Are you kidding me? I had a full box of slightly used designer clothes that went missing! Plus, I have never shopped at Buffalo Exchange; I do not want store credit! I want cash or my clothes back! She told me she would speak with the CEO and call me back no later than 4:30 PM that day. Well 5:45 rolled around and she finally called me back. They are mailing me a $100 gift card for Buffalo Exchange. This is such a joke and not OK! I do not want store credit, I will never enter one of your stores again! Something shady went on here and I would like to know what. This is NOT OK for a business to be run like this! read more

After a long and tumultuous affair with Buffalo Exchange (first visit, circa 1993), I've had it with them. I brought a bunch of OK stuff (neatly folded, clean, and wrinkle-free) in a laundry basket as well as a couple of worn but still very desirable and in fashion Tory Burch shoes. As soon as I saw the overweight rockabilly chick doing the buying, I knew I was screwed. Those girls, with the dyed black hair, Bettie bangs, red lipstick, and loss of sense of time, are universally angry and aggro. Rockabilly went through all my shit and proceeded to wad it up into crumpled balls after she pissed on it as being too uncool or from the wrong store or whatever. She put her powdered nose waaay up in the air over the Tory Burch's, sniffing that they had soooo many already for sale. OK, I didn't see a single pair, but I did see all kinds of nasty Target and Old Navy items that would have probably been more appropriate for a Maryvale garage sale. I didn't even find a single thing that maybe I would consider trying on. Garbage. So I go to the counter to get my ID back and collect my cash and I am so pissed that all the rejected stuff was now wrinkled all to hell. They gave me something like $80 for the stuff they deigned to take and they had to write me a check. Really? You don't have $80 in cash in the register? The giggling dingbat behind the counter said she had to find the manager to sign said check. While she's gone, I'm steaming and am ready to ask to speak to said manager about the shoddy way the rejects were tossed back into the laundry basket.... ....but the manager turned out to be Rockabilly. Sigh. So instead, pointing to the basket, I suggested to the Giggler that, should they ever have, like, a staff meeting, maybe they should discuss taking the extra three seconds to fold someone's things to resemble their original condition. She giggled and handed my check over and acted as if I hadn't said a word. Unbelievable. I don't care how young you are, how punk rock you think you are, or how badass you think you are. You treat your customers like CUSTOMERS. Bye-bye, Buffalo... it's been a long and painful road. read more

This place has been around for as long as I can remember and it has always sucked. Earlier today, I had a conversation with one of my best friends about Buffalo Exchange and he went off on a stand-up comedy rant about it that had me and my girlfriend rolling on the floor as we listened on speakerphone. He was saying things like "Buffalo Exchange? What's the 'exchange' part? I exchange an hour of my time for Elvira's dirty looks at my clothes?" I made him start a Yelp account just so he could review this place. I really hope he does - and other places as well. Anyway, I don't want to tread his material, so I'll keep this short... There's something demoralizing about bringing your clothes in to Buffalo Exchange. They rarely take anything citing that it's not in style or season or whatever, and then you look around and the only stuff they have is more out of style than the shit you're trying to sell them. Then you look at the person criticizing your clothes and it's some fashion disaster from the mid-90s. When they do take your 130 dollar jeans, they only give you like 4 bucks. They are complete assholes. I've been to other locations - same story... with one exception - Long Beach. The Long Beach location rocks... well, haven't tried selling - but typically have a great selection to buy. Just stay away from Tempe Buffalo Exchange - the sooner that place gets torn down and turned into modern urban condos the better... I would like to see Siouxie Sue get a real job somewhere - I can just see her at starbucks looking down her nose at her customers for ordering the wrong coffee. read more

I used to be a huge fan of Buffalo Exchange, so I came in today looking for jeans, skirts, dresses, shoes, accessories, just whatever.... I have always hated bringing my clothes here to sell or trade because the staff and the value given both suck (i'll come back to this), but the prices and selection to purchase stuff always impressed me. I also liked the option to choose a token for charity instead of a bag, but I don't know if they still do that because I didn't buy anything today. I started out looking at jeans, and the lowest price I found was $25. The average price was $32, and when I came across a pair for $42, I stopped looking. Next I went to look at boots, but they didn't have many in my size (womens 8). At this point, my girlfriend was ready to leave because she was disappointed at the high prices, too, so I didn't have a chance to look at anything else. As for selling stuff, the worst part is the staff. They make it quite the humiliating experience, to say the least. The looks on their faces are as if they are sifting through a pile of raw sewage brought before them by the disease-ridden underbelly of society. I'm not sure who led them to believe they are the all superior upper echelon of the fashion industry, but perhaps they should be enlightened to the actual reality which is their life. Bottom line, super disappointed all the way around. We went to Goodwill from here, where we both found tons of stuff and went home happy. read more

All I can say is, um no thank you...this place is completely awful. And, I have not, nor will I EVER attempt to sell anything here. I remember being a huge BE fan when it first opened in the SF Bay Area in about 1990. I was a starving community college student and would be ecstatic at the overstuffed bag of cute, stylish clothes that I could purchase for less than $30 bucks. How times have changed. I can't believe they are actually selling used crap like this for $15-25 a piece, and previously worn shoes generally turn me off unless they're in excellent shape with an equally awesome price. But, $26.50 for some nasty old Target clod hopppers, WTH??? This place makes My Sister's Closet look like Neiman Marcus!!! read more

I like Buffalo Exchange, but you have to look at this place like this: - It's not a thrift store. - I don't ever try to sell/trade anything. There's no point. The buyers are very inconsistent and it's completely subjective and left to their personal taste. But that's the way it usually is, anyway. - You do have to devote some time to the racks. But you can find things here if you try. "So you're not going to take these jeans because after an hour of scrutiny over this one tiny run in the fabric they're just not of good enough quality? Yet this leather jacket with the pen-stabbing HOLE in the front is $30? ...How about half off?" "25%" "30%" "Deal." Yes, I haggle on almost everything. If you're going to pass on my slightly damaged items, then I am paying less than what's marked for your slightly damaged items already on the rack. So if you treat it like a Guatemalan linen bazaar like I do, you can save some money. read more

You can find some real goodies here. The store curates a lot of fun merchandise that's unique and on-trend. There'es a really good spread of price points in the store too. Since everything is second hand, you'll never find the same assortment of clothing anywhere else. Literally every time I wear one of my purchases from Buffalo people ask where I got them. I've found a lot of really great shoes, pins, and jewelry here, so make sure to check out the accessories before you leave. read more

Look here Buffalo Exchange: You only accept ugly clothes. I have had so many friends bring their clothes here and they reject every single piece. Every once in a great while they'll find a "treasure" in all of our clothing that apparently isn't unique enough to become Buffalo material. Why will you not accept cute clothes from Forever 21, yet you will sell Volcom Stone and Billabong? Another problem that I have... you would THINK that a clothing exchange store would sell their clothing for much cheaper, however, you're robbing the poor hipsters who shop here blind. Thanks, but if I wanted to pay an arm and a leg for clothing that someone else has already "broken in", It better have been by someone famous that I give two hoots about. The only reason why I give you even two stars is because I do love your jewelry selection. Okay, end of my complaint. read more

Buying pants from here is less reliable than Goodwill. Sure, the pants are a hell of a lot more attractive at Buffalo Exchange, but I bought a pair of slacks and a pair of golf pants... both of which tore in the crotch. My slacks lasted about a month but my golf pants lasted all of a day. One day. It's unacceptable to charge what they do and then sit down, here a rip and realize you've just gotten yourself a pants-pussy. Pants-pussies are embarrassing. You can't safety pin it shut, because it's awful close to the testicular region. Dude, it's not like I'm performing acrobatics so why all this tearing? I bought a pair of shoes and they lasted me about a week. Seriously. I got out of my car and realized that the foot I used for the clutch, where my foot dipped in, the leather cracked and split. The other shoe followed days later with the same cracking and splitting. Some of the cashiers are really nice, genuinely awesome. The others are rude as shit. One time I saw a chick square dance while she was in line in front of me. Like... square dancing. Thumbs in the belt loops and all. I felt like I was either a) on a hidden camera show or, b) in a Fellini film. Buffalo Exchange could be a lot better if the clothes were in better condition, they threw out like half of all the bro shit that they have there and lowered the prices dramatically. read more

That's great All thrift stores staff have masks on but this one store has a big security guard that follows you around to make sure that the mask is high enough up on your nose. LOL After five months of this COVID-19 scare everyone knows the rules and we don't need extra harassment from security guards following you around in store. Very creepy!!! read more

This place has been here at this location since I was in College. Let me tell you that was a long time ago. Sometimes it smells like it too. But, lately it has been much nicer. They have really cleaned it up. Painted it and made it quite nice inside. Things are spread out more and you can actually see things. I came in here with a friend to look for Halloween outfits. I am amazed with all the great items they have in here. All things you could imagine. Nice outfits as well. Very professional costumes. Not junk! If you were wondering what to be for Halloween, you could really get some good Ideas here. The staff is very laid back and friendly. Parking can really be an issuse here though. So you are best to come early in the day if you can. read more

Dog shit. No need to make an appointment even if you have one you have to wait in a long line, and they're rude

This store is awesome. It is nice and bright and really well organized. My friend and I had a couple of minutes to spear before we had to be somewhere. I did not realize that the prices are amazing. We were looking at the jewelry and I could have brought the whole rack because everything was a great price. It was really fun looking through all of it. The price range was between $3.00 and $15.00. I ended up buying a really cute bracelet for $4.00. The lady that helped us check out was so nice and quick. When I was checking out the credit card system went down. But the cashier Barbara was great, she makes a copy of my credit card and I signed the credit card slip in less than 2 minutes, it was great. While if you are in Tempe and want to go shopping. You should definitely go to Buffalo Exchange. read more

I'm not really a fan of Buffalo Exchange. While I was in Tempe this awesome girl told me about this place and told me I could get gently used cowboy boots here. I'm always down for buying gently used shoes and clothes so I made my grandma and mom drive through enemy territory to the buffalo exchange. I was looking forward to cheap clothes and cheap boots but I came here there were no boots being sold at all. I still looked through the shoes rack trying to find something that caught my eye but no luck. So I ended up looking through the clothes and I was actually shocked at the prices. This store did not have consignment store pricing. It was full price for used clothing. I wasn't really that happy with the selection of clothes either. Maybe it's because I'm used to shopping in Hawaii. I did finally go look at the accessories and I was a bit disappointed with the selection. The one purse I wanted to buy had a hole in it and was scratched. So I ended up looking in the jewelry. It was decently priced and alot of it was super cute. I ended up picking up a couple of necklaces and a pair of sunglasses that I LOVE!!!! My one beef that I had with this place is that they do not have bags to put your purchases in. They have made the decision that you do not get bags. You get a token that allows you to make a five cent donation to charity. I think it would be a cool concept but I couldn't find where to put my token which was a bit disappointing. This whole store was disappointing I guess. read more

Ok, here's my best tip for how to sell stuff to Buffalo Exchange and I'm sharing it since my geography no longer makes it worthwhile: When I lived in the northwest valley, I would take weekend trips to the Sun City thrift stores. There are a lot there and they all cluster. The proportion of elderly locals to college kids makes for a gold mine of vintage stuff that hasn't been picked through. Whenever I found stuff that was cool, but didn't fit, I'd buy it for a couple bucks there and then trade it in to Buffalo for maybe $6-8 in credit. I got pretty good at predicting what they'd take and it worked out to be a good line of credit at the store. read more

This location of Buffalo Exchange is amazing. I usually start by satisfying my denim addiction and peruse through the jeans. They have all the top designer brands (True Religion, Rock & Republic, William Rast, Seven) found for over two hundred dollars at Nordstom. After I finish it's straight to the fitting rooms because there's no way I could carry around 40 pounds of jeans very long. Sometimes the staff will ask if you'd like to start a little collection back there while you look.. tricky little buggers. The prices are great and the condition of the clothing is always pretty good to excellent. I can't think of any times I didn't get a friendly hello on my way in the door. I've had quite the good luck in selling items to this location also, which is great considering I go in expecting them to not take anything. read more

AS A SELLER: Its a great place to take the crap you no longer want and know that it will "change the world" but really the place is legit helps local schools, and saves the planet one item at a time. But be aware they are picky on the clothing they want like new trendy items and funky vintage. AS A BUYER: If you don't want to spend a shit ton or wear what everyone at the mall is wearing but still be Hip Buffalo is where its at! If you are lucky, some of the items still have tags on them!! Not everything is golden ( so shit is like ew. wtf) but most things are not that bad... You just need to hunt for the gold. read more

Secondhand, consignment, or speciality clothing boutiques are nothing new, yet Buffalo Exchange manages to carve a niche that is uniquely distinct. The challenge with some secondhand clothing establishments is their lack of quality control. Some other stores will accept just about anything that they receive, regardless of condition and style, while others will only accept the very best and justify charging a premium. Buffalo Exchange is different in that they have standards on what they will accept, yet they remain an excellent bargain. I used to shop at all the mall establishments, spending $50 for a basic shirt that really cost all of $5 to manufacture. Dropping $500 might only net me a few shirts and a few pairs of pants, at best. Buying clothing is like buying a new car - you get to be the first to wear it, but in the end there is nothing wrong with buying used, as long as the previous owner took care of the item. For less than $100 at Buffalo Exchange, I can buy 5 new complete outfits. Because there is such a wide variety of styles, what would have taken multiple trips to multiple stores can be accomplished with one visit. Importantly, I am recycling a commodity and putting money back into the local economy, rather than directly supporting a business built using poor or child labor conditions in a sweatshop abroad. Whenever I'm finished with old clothes, they go back to Buffalo to be used by someone else. read more

This is one of the best Buffalo exchanges I have ever been to. They had a wonderful staff really friendly, really cool people very helpful and very beautiful people as well. The aesthetics were great had a lot of vintage suitcases, lamps and furniture . I was highly impressed. I was so sad I hadn't brought more baggage with me cause I would've totally filled up on it . we were going to a movie and it was air-conditioned and we hadn't brought anything warm with us ,so we went in there to pick a hoodie or a flannel , which they had many choices of . Along with many other wonderful items I we had such a great time in there . highly recommended great variety of items don't miss out if you're into that sort of thing .Primo. read more

Can i just say, i hate everything about this store. If youre too lazy to go to goodwill and dig it out yourself for a third of the price, then i guess this is the place for you. If you are trying to sell anything, good luck. Their askew sense of fashion will make most of your goods obsolete unless its tacky 80's regurgitation. The chick actually told me that the band t-shirts i was trying to pawn were too outdated while i had a bay city rollers and rockos modern life shirt in my hand off their rack. They are incredibly overpriced, the staff has an elitist air for some reason (which you think would be hard to pull off in a tutu, leggings, and cowboy boots). Saving grace, they have some killer old punk and skateboarding t-shirts on the cheap for guys and gals. But the only time i even go here is when the boyfriend decides to go thru eastside records vinyl catalog in its entirity. its like a plato's closet for lady gaga. read more

This place has a lot more crap than it does good items which is hard to believe considering the fact that there are ALWAYS people coming in to sell stuff. The prices are almost at full retail value for used clothing and that is ridiculous. Why would I buy used items when I could get them for new at the same price? I always hear people complaining that this location is really stingy about buying stuff and when they do, it is the weird, non-name brand items that they think are "unusual" or maybe "vintage". The upside is that they have a HUGE selection; downside, 99% of it is crap... read more

One word: overpriced. I don't know how this place gets off charging $12+ for stuff from forever 21 that probably cost $12 new!! NOTHING is a good deal in here. Also, they never take your cute, casual stuff. I brought in a huge trash bag full of stuff from wet seal, forever 21, charollete russe, etc and the lady didn't take a single item. Most of the stuff they have here isn't something you'd wear on a daily basis unless you're one of those super stylish fashion gurus who can take something weird looking and make it cute. I was so disappointed that I drove all the way out here from Mesa. I won't return. read more

I am obsessed with the Tempe location!! Literally every time I've come in, I've found several pieces of clothing I absolutely adored - and always at a reasonable price. ModCloth is one of my favorite clothing sites and much of Buffalo Exchange's selection reminds me of them... I enjoy the hip, somewhat DIY, support-local, support-good-causes vibe of the store. I like their no-bag policy where you can use a token to donate to a cause instead of wasting plastic. They'll have my business indefinitely. read more

I really should give it 2 stars, but some of my favourite clothes recently have come from here-the only thing was, they weren't used! See, they also carry new/local/hipster brands and I find myself just pretty much ignoring all their used clothes and buying their new brand (the purple tag or blue tag) instead. I have scored awesome Wax jeans for under $30 I wear like three times a week, a navy/red striped v-neck sweater for under $20, a puffy sleeved heather grey sweatjacket for like $14, etc. Oh, one time I did find a yellow ruffle silk shirt from Banana Republic, but finds like that are fast becoming the unicorns of this retail spot. There is hardly any turnover (I stop by here on average 2-3 times a month) for the ladies, but I do have to say their shoes tend to kick ass, just have trouble finding it in my size (7 1/2). However, for the mens, we always find tons of jeans and button down shirts for the guy. We also love buying the socks here for him. Some of the sneakers are ok, but the Sunset Blvd is way better. The staff is usually friendly to me since I take in a thousand clothes and usually buy 1 (I am super picky and weird shaped and have to try every single thing on) and never really had bad exchanges, but some should know the retail floor is like a stage, and talking about a hot fuck or their manager telling them to check their attitude while I peruse mini blazers is a bit much-I have started to wear my headphones when I shop here- TMI Owen! So give it a try, but don't spend more than an hour here-and def. look for the new clothes, a great deal. read more

I'm not sure this place knows what style is.. Waste of time if you think you can bring in your clothes and have enough credit to get a few things. vintage clothes and get any cash or credit. They will take 1-2 items if you are lucky even when you bring in bags of good stuff. If you are just here to shop, you may snag a good deal on a couple of pieces. Looking around at their inventory, it seemed like the things that they may have purchased themselves via a discount were much higher than what they offered for a seller bringing in their items. I also saw a lot of items that wouldn't be considered fashion forward or trendy. Just worn and older styles. The girls working there were nice so that was a plus and hence why I gave three stars read more

Beware of the counterfeit designer items. Not all the employees are properly trained in identifying counterfeit designer items, and will purchase and sell such items in their stores. After you call them out on it, all they do is offer you a store credit for a PARTIAL amount and are not amenable to the request that they should refund your money in full. Beware of losing hundreds of dollars. Before posting any review to Yelp, I decided to go the noble route and file a complaint with the BBB. I reported Buffalo Exchange to the BBB, submitted documentation and the like, and let me tell you something about the BBB - all it is an intermediary between the customer and the business. The BBB did nothing at all to help resolve the problem and due to a lack of organization, failed to include much of my correspondence and evidence into their complaint-tracking system. Not to mention that the BBB was also unhelpful in eliciting a more appropriate solution from the store. After almost SIX months of debate, nothing resulted and the complaint was closed. I'm finished with this store. Don't buy anything in there that is behind the counter. You never know what you're going to get. And then if you find out, you'll only be able to get a fraction of your money back, but only in the form of store credit. read more

They have lots of cute stuff and a great selection of guy's clothes, plus I love the shoes. It's also conveniently close to ASU. My only slight issue is that the clothes are priced a little high for a second hand store. Other than that, the staff is really friendly and the place is really clean. read more

I love it here. I do a lot of trading here (used to work in fashion) and I always leave with something that I feel lucky to have found. The staff is awesome, I know some of their names and some of them know mine. They are so friendly, upbeat and love clothes. Buffalo Exchange is people watching at it's finest. I don't understand the reviewers that get sand in their bathing suit over them not taking all their clothes.... edit what you bring and don't have expectations... maybe don't take 4 garbage bags of stained clothes on a saturday... When they don't take something it's not personal or an insult... there are a lot of factors. For all you fashion lovers... why aren't you here yet? read more

I went in with my daughter to sell clothes @ Buffalo Exchange on University Drive, Tempe, AZ. They took 3 items. 1 brand new with tags 30 dollar jumpsuit and 2 handbags. I got 12.75 for all three. I just let it go because the items were only going to get donated anyway but I was definitely stiffed. Staff members are a bit quirky, mostly millenials. The inventory tends to change every time I've taken my daughter, she loves that about the store! If your shopping your going to find good deals but if your selling gently worn clothes PLEASE DO YOURSELF A FAVOR AND GO TO ANTHER CONSIGNMENT SHOP! read more

Used to always buy clothes here, sold a few. Brought in some adidas only worn a few times. Basically new jut lightly worn. Said the style was great and what they're looking for usually but since they had dirt they couldn't be taken?? The shoes were practically new. But hey, if you're bringing in shirts from the Phoenix zoo say no more. read more

buying: this is a total hit or miss. sometimes i go in and i find a handful of stuff that's at just the right price. other times i go in and the only good things are the "new" things they have hanging with the resale items. and those are NOT priced well. i might as well go to urban outfitters down the street for those items! it's weird because you'd think they'd have a better selection and that i'd find more seeing how picky they are when they buy back your things. selling: they are extremely selective with what they take. a lot of the time i would just end up donating the rest of my items even though i know it's worth trying again at another time or season. at that point it's more out of convenience so i can empty out my crowded closet and not have to bring the bags of clothing back home. i've been more lucky with selling than buying lately. i bring in a lot of items that are in great condition or even new! i definitely recommend standing there while they view your items so that if they have questions you can answer them. i know that's helped sold an item many times in my case. they will ask how much you bought it for or where you bought it..and if it's a "boutique" item...they all of a sudden value it more. i still drop by every once and a while. i'm a sucker for resale stores and always hope to find that perfect thing at the right price....but unfortunately haven't found much there lately. read more

My vintage shopping in the Phoenix area has been disappointing so far. Goodwill, Salvation Army, and Savers are in their separate boat of cheap stuff that is rarely vintage. Buffalo Exchange shouldn't even be called vintage, because it is not. It is much more of a consignment store. Most of the things are new (or lightly worn) and are cheaper than retail prices but more expensive than Goodwill. The selection really isn't bad. I have found a few things here I am really happy with. Example: A sweet pair of orange high heels from Steve Madden I think. (I don't really give a crap about brand names, I buy things because I like em, no matter the name). They were thirty bones (not too cheap) but probably a lot less than they would have been at the mall (I am guessing, 60?). Its still a fun store despite the vintage confusion. Everyone who works there I think gets all the good clothes first because they are always so freakin' adorable! Super friendly (not the fake kind either, can you believe someone is f*cking the handshake in this metropolis?). So get over there. You will find some good stuff. Just don't even bother selling anything unless it is high end brand name or the best vintage find you have ever gotten (and that one is even not a guarantee). read more