Staff is friendly for except maybe one I've sold and bought here a few times and pricing is fair and they have great things!! Only reason I am giving 4 stars is because the parking is a total nightmare if you are going in the evening as they share a lot with a very popular restaurant and some of it gets blocked off for Valet. The store itself is also SUPER tiny!!!!! Very stuffy and no where to even move so it is not the best feeling..it isn't their fault but it has to do with my overall experience when I go there! Here is a quick personal story that shows great customer service! - I bought some boots and realized when I got home that they forgot to take off the sensor off one boot so when I came back they took it off and gave me a $5 dollars off $25 or more purchase for my troubles! Which was very nice and that right there is how you run a business!! read more

I love Buffalo Exchange, I've been to the one in Houston and Las Vegas and they were much better stores. I totally agree about the selling of the clothes. These people have no idea what they're doing, it's totally arbitrary and they seem to think they work for Vogue and not selling people's used clothes. I didn't care about the hipster part, that's totally affected, I'll see the real thing when I move back to NYC in a few weeks. Went in and was just trying to get rid of a TON of nice clothes because I'm moving. I immediately hit a wall with a girl when I walked in. From then on it was no-no-no. I brought out my expensive jeans, I mean $250-350 never-been-worn jeans and they told me they weren't in style. Except that I saw a pair of the very jeans they said that about in the 7 for Mankind store not too long ago. THE IDENTICAL PAIR. The GUY who was doing this (who clearly doesn't know women's fashion) tried to tell me a pair of Hudson (expensive) jeans were worn by pointing out LINES in the jeans caused by the hanger (I bought them and wore them twice and they then just hung in the closet creasing them because they were in between tons of other jeans) and telling me they were worn. He had no idea what he was doing. AT ALL. The funniest thing was that he bought this dress that I've had hanging in my closet since 2008 and thought it was great. It was totally out of style. Seriously, I kid you not. I asked him what they would buy and he described a pair of shoes that would be heels, rounded toe, etc. I pulled out a pair exactly like what he was talking about that were almost brand new, literally the bottoms were almost untouched, that were suede and he said they were old. I told him suede is a fabric that changes with the direction of the fabric. I showed him and they looked brand new. I asked him if he actually knew what he was talking about and he called over the incredibly snotty girl that I hit a wall and OF COURSE she said that there were scuffs (that I rubbed out) and that people wanted perfect items (she said that, I swear) or they'd ask for a discount. In a used clothing store. Where you buy things other people have worn. As I was waiting to get paid for the stuff they did buy I noticed a pair of grungy boots that were trashed and a pair of white Keds (do people still wear those?) that were scuffed and dirty that didn't look nearly as good as the stylish heels they turned down. I also saw shirts and stuff in the same style as mine that they tossed aside (expensive brands, nothing I brought in was cheap). I also brought in $500 Miu Miu's (a division of Prada) that were super sexy and he said it wasn't the season. In Phoenix. Where it's hot every day. Oh, okay. One last thing, they give you a total at the end and don't tell you how much they gave you for each items so you can't say no. That's super annoying, but then again, the whole process was. Truly, this store is the worst. I definitely wouldn't buy anything from here. Why? I already own it. read more

I went there to sell some clothes, most of them good quality barely-used pants, dresses, jackets size 14-16. The Buyer (who had eyebrows painted with a Sharpie marker), and had no clue what she was doing, and obviously didn't know what's quality or not - looked at everything and with a dismissive bored look on her face, said no thanks. This is what I got from the experience: 1) If you're over the age of 30 - don't bother going there. It's mostly for college age people who think they're 'cool'. Yes, they are ageist. 2) Buffalo Exchange store had the smell of an old musty closet that hasn't been ventilated in decades. 3) If your clothes are more upscale, don't waste your time going there. This store is overrated. Go to Goodwill, and you will get the same thing for WAY better prices. read more

This new location is quite a bit smaller than the previous store on Missouri. This means they have less room for merchandise and are a bit more selective when buying inventory. Regardless, I've made great $$ selling my vintage and gently used clothes and jewelry. For everyone complaining that they aren't taking your stuff - is your merchandise worn? Faded? Wrinkled? Damaged? Wrong season? From a cheap label that can't really be discounted much further (Target, Old Navy, Forever21)? Would you want to buy what you are trying to sell if it was on the racks? I know for some it's embarrassing if they don't take anything, so go walk around and enjoy yourself while they go through your stuff rather than watch them turn some of it down. As for their pricing, it's really on point most of the time. If Goodwill/Savers prices their dresses at $10 and you can find something here for $12-25, depending on label and material, then you're getting a good deal. Some of their jewelry in the case is overpriced ($60-110) for certain pieces. This is new, as I've been a loyal customer for over a decade and was able to snatch up .925 goods for $20-30. If this means they'll get more people bringing in unique items, then it's a good move, but the pieces I saw just aren't worth that price tag. My only complaint: PLEASE bring back the vintage rack. This is all I look for when I come in and I really miss being able to go straight for it. read more

Me and my daughter feel in love with this store so authentic and had a big variety of style.

I'm upset IV been selling clothes there and have spent over 8,000$ in store credit in year and half I'm there every single week! IV never had any complaints except for i lost my new ring i bought, and it was found and returned 3 week later IV been checking on it 12 times since I Lost it,well they had My ring and told me since I didn't answer my phone?!! They resold my ring i went today to ask for my$$$ for my ring and 4 workers acted confused but polite and Manager said hmmm do I have a receipt OMG it was rediculous i waited around 47 minutes and they forgot About me ignored me and never gave me My reimbursement what kind of business purposely sells a customer Lost Ring????? IV sold over 22,000$ in product and after today I'll never go back to 7 street location!!!!!!!;!!!!!!!!! Treated me like that i love Tempe location and also ive spent 280$$$ in fake Sterling silver and was told it was real, today it happened again 27$$ fake Ring I'm done with this 7 st done!!!! IV Lost over 300$ fake silver and they sold 38$ ring not even apology read more

Meh. I've been going here for years. I love their new location, it's a better place for them. I GET that they're overall a business, I really do. So most the time I don't feel insulted if they don't take something. There's been few occasions where I will buy something from an expensive retail store, mean to take it back but don't have the receipt, so I'll sell it there. They'll decline it because it's not in style or too many/too few buttons, pockets, wrong shade, etc. Theres really no point in arguing. -_- It is annoying when they say they're professionals and know what they're doing but pass on unique items you will see at their other locations, and then see PLAIN and stained t-shirts that are goodwill worthy on the racks. Ugh! Sometimes I still wonder if a lot of the high prices are necessary, don't get me wrong, I'm stylish and know what labels sell and whatnot :p If you want to take the time and play the game, whatever they didn't take in, take back a few days later and someone else will (usually) take in your items. It goes to prove that they all have their own eyes and style. Overall, I still enjoy this place enough to come back. I do enjoy rare and unique finds. read more

This place is a joke. I took some clothes by to sell and a girl that I swear looked like Boy George tried to tell me what was "in style", basically she just wanted my Free People stuff for pennies. Don't bother with this place, looks like a run down garage sale. read more

3 and a half stars. This place is hit or miss. I bit overpriced for being a second-hand store. I like the fact that it exists. I love their new location. I like the earthy, support local music, support great causes-feel to the store, but I think if I'm going to pay near retail prices I kinda want more deals from time to time. The staff is helpful (occasionally someone is having a bad day, but who doesn't, right?). They don't always buy my stuff, but ah well, life goes on. I got my money's worth out of it. Trendy and unique clothes, but it's pre-owned... come on! Have a discount day or something! read more

Literally every time I've come in, I found an article of clothing I absolutely adored, and always at a reasonable price. ModCloth is one of my favorite clothing sites, and much of Buffalo Exchange's selection reminds me of them. It can be difficult for someone my size to shop for vintage or in-style clothing that doesn't look frumpy or intended for someone in their 40's. While Buffalo Exchange (like most places) could use a wider selection of plus-sized clothing, the stuff I DO find is always stylish. I enjoy the hip, somewhat DIY, support-local, support-good-causes vibe of the store. I feel it works for their location. I like their no-bag policy where you can use a token to donate to a cause instead of wasting plastic. They'll have my business indefinitely, especially since they're literally down the street from my apartment. I haven't tried selling here yet, so I can't comment on that aspect of the store. read more

Idk why people give Buffalo Exchange locations bad reviews for not giving much money for trades. You're not doing any of the work to actually sell the clothes....so you're gonna get less money lol. Also "trendy" is subjective so don't be mad if your clothes aren't. This location has a lot of good stuff, definitely more "trendy" fashion than the University location. I personally prefer University's location because they usually have a lot more alternative clothing. read more

I stopped by this Buffalo Exchange with my boyfriend last week. Barely any cars outside, parking lot was bare (which is always a surprise) but due to covid I understand. As my boyfriend and I were walking in the store, an employee came out and told us they're not allowing any more people in the store yet, then she proceeded to shut the door on us before I could even utter a word. I understand, limit the amount of customers in the store- however the girl was not at the front door upon entering, and she was dismissive. What got me was one of the buyers, went to the other employee and asked her to call the person who just sold their clothes. The buyer tells the girl "just say you know, clothing is out of style or whatever sounds good- the typical stuff." Bad and rude employees, not a good selection, but the stuff that is decent is overpriced. The Tempe location is far better! read more

pretty good stuff, nice workers but more expensive than plato's. i had a good experience but i was just shopping, didn't sell anything

I don't know why this location is rated so low! I literally can't get enough of this store and recently moved to phoenix. When my fashion loving friends or family visit I make a point to come here with them. Amazing prices and such unique pieces. Love that there is a Starbucks walking distance from the shop also! I bought the cutest beaded mini bag that had a teapot on it and it's one of my favorites! Will be bringing stuff to sell tomorrow. read more

Buffalo Exchange - My beaded bag from Buffalo Exchange! - Used, Vintage & Consignment Near Me - Phoenix, Arizona

I''ve attempted to consign some things here a few times and they didn't take anything. After I looked at what's on the rack, I understand why. if you are over the age of 30, don't bother trying to consign anything here. It's a waste of time. read more

Friendly staff and super fast with merchandise take in. Take-in was very organized and efficient. I've had difficulty with other shops. They have a great selection of brands and sizes. There is something for everyone here! It was fun to hunt for treasures with such a large selection to choose from. read more

I was so hopeful this would work out. I have been taking things to upscale consignment shops for 20+ years and always found them to be fair and honest. I sent 5 bags to Buffalo Exchange with 40 to 50 items each of quality items in each bag, many had new tags on them, but we were moving and time was limited to take to my local consignment store (also limited hours with the pandemic and they were between seasons). Anyway, from 5 bags packs with about 250 quality items, I received $28 in cash. Maybe this works for some people, but I will never do business with them again. I would have been far better off selling on eBay or even donating to get the tax write off. Unbelievably bad experience. I feel so cheated and betrayed. read more

I dont know why the reviews are so bad this has been my favorite spot in AZ forever. I always find tons of good stuff and super expensive brands. Love the selection of items they buy. read more

I used to love this place but recently it is pretty terrible all around. They now only buy "current mall items" instead of interesting pieces. And forcing you to stand with awkward conversation while they go through your items to sell is a nightmare. I don't want to watch you force awkward conversation with me while you throw all of my stuff into a pile. I would much rather be allowed to browse the store and come back when you are done like I used to do. Attempting to distract anyone during this process with conversation is a waste of time read more

This place was a joke ! The young women with giant hoops and short blonde hair with about 4 nails missing was rude and very stern not friendly at all. I also can't believe she wouldn't take my jeans I had 3 pairs of True Religion Jeans 1 pair of Rock Revival Jeans and 1 pair of miss me jeans, I had about $500 worth of jeans. And she said these brands don't sell? Lol ummmm you mean to tell me people wouldn't buy cheap name brand jeans like these? I think this women was going based off of her style if she'd wear them or not. Very disappointed. Horrible experience. read more

I arrived with two bags of clothes for them to look at. I've never been inside this location so had no idea what fashion style I'd find inside. No appointment needed and when I arrived there were two other people ahead of me. I didn't think my wait time was long and I was greeted very warmly and she was super friendly. They look at your close really fast and certain styles that pop out, they keep! Quote a price and you can decide to trade or not. I only ended up trading about 6 items of my two big full bags. I had credit to do some shopping and a lot of what I saw was retro vintage with some modern. The experience overall was good and their trade value was fair. read more

The clothes there are super cute and affordable! Really nice and helpful staff too. Love how they are also bagless and you can donate to a cause after your purchase! read more

Prices are on the higher end. Most items I picked up were mall brands. Not worth the prices. Very friendly staff though. The store was clean and organized. read more

Over the years I have tried to give Buffalo Exchange the benefit of the doubt, but the truth is they are only interested in one style for one size..they have no interest in buying or selling anything for average or plus size women..they have no interest in anything high fashion..so in short if u are a size zero emo chick looking for a concert tee from a band you've never listened to but think is trendy, this is the place for you. If you're looking for anything else...stay away read more

This is one of my favorite stores to shop at ! I've been finding all different kinds of clothing brands in here ! The staff that work here are super cool and helpful and also the atmosphere is very cool ! read more

Buffalo Exchange employees are pleasant, professional, courteous and truly knowledgeable people. Each and every employee has ALWAYS surpassed my expectations and more than fair regarding selling my clothing/shoes. Additionally they have created a safe atmosphere and new payment opportunity for cash payout without contact! Their service is so valuable with today's economy struggles and I am so very thankful for Buffalo Exchange and their exceptional employees!! BRAVO!! read more

Hello, I've been a customer of Buffalo for 10 Pluse yrs. friends who have been many many yrs. as well. Today I went in taking my 12 hr old grand daughter in hopes of showing her a new place for her styles change from month to month being she's reaching her teen yrs. so what better place to take her then buffalo, Right? Well unfortunately we had a very very bad experience. As we were looking I myself found a few things for myself so as always I try all things on, So we went to the dressing room it appears the guy checking us in was very short with us which I blew off feeling he must be having a bad day. After trying on our things nothing worked for me but my Gdaughter found many great great things As we headed to return the things which we were not taking the same guy was standing there with the same attitude I handed him the items we were not taking along with the # Tag. He rudely said " You can hang those yourself!" ( being the # Tag) So I hung them thinking that's the way they do things at "This Buffalo" so as we were walking away I herd him say "She's just too FAT!" I turned around only to see him and his co worker laughing I was so shocked I felt numb I stood in shock looking at them and all I could say to him was " your very rude" he kept laughing so I walked tord him wanting to punch him in his ugly face but held back being my Gdaughter was with me!!! I'am so discussed yes I'am over weight but what kind of customer service is this?? My poor Gdaughter was in tears so instead of going to management I simply told her some people in this world simply have No Couth or hart and I will take care of this in a professional manner so here I'am writing this review so you know who you are which carelessly insulted me in front of my Gdaughter! No I did t get your name but I know what you look like Now I'm not sure if your Mexican or Asian but I will get your name and formally complain to Management. FYI you were working the dressing room at 3:10 ITS 2017 WHO BODY SHAMES!?? I HAVE A MEDICAL CONDITION!! Also I'd like to add no one asked to start a dressing room for us??I've always had a good experience at ALL of the buffalo locations. With this said I'am Giving you a one star. So if you are an over weight person DO NOT go to this location 7Th St. Phx. read more

The staff are very knowledgeable about clothing brands , very polite and professional , plus I got more than i expected for my trades , a great experience all around read more

What a scam!! Terrible service and completely uncooperative.

This is my favorite Buffalo Exchange. I live in Philly and come to visit my dad in Arizona once a year. This particular Buffalo Exchange is always a hit for me and is much better than others I've visited in Somerville, MA, NYC Chelsea, Brooklyn, NY and Philly. I'm always finding items with tags still on the clothing. And the service is pretty good too. Haven't sold anything to this location so I cannot comment on that. read more

Got accused of stealing because I forgot an item in the dressing room but I think they were just profiling....and on top of that they tried to offer me $40 for BRAND NEW Dior heels. Can I give this wanna be goodwill zero stars? read more

I use to be a HUGE fan of buffalo exchange until recently. Every time I go in, I pick something up and there is always something wrong with it. Last week I purchased a cute shirt for $22, which I though was a little over priced for used, but I purchased it anyways. Right when I got home I noticed the sleeve had a tear in it and there was a slight stain. For $22 I could have purchased a brand new top. This isn't the first time this has happened. Lesson learned, and I won't be back. This store doesn't look at the quality of items before buying them from people, like they use to... read more

ZERO STARS! My wife and I brought 2 big clothing bags full of freshly washed stylish clothes (70+ pieces) and was told NOTHING could be bought. Why would we ever come back or spend money there!? The short haired blond girl shouldn't be a buyer. read more

Totally not impressed. I used to sell regularly at their old location and sometimes it was hit and miss depending on the buyer you get. This new location is totally pretentious! Although the location has a nice set up and all the fixtures were new, the employees that work here are so pretentious and snooty. They only took in items that were their style. The employees were all guys the day I visited (where the ladies at and where are the old employees?). They looked like stuck up hipsters with their tight jeans, vintage tshirts and fedora hats. They acted like they work for a high end boutique. C'me on, this is a second hand store and all walks of life people will come in to buy and trade. Please recognize this fact when you are buying or selling. Also, be nice to people and acknowledge them. read more

I used to love Buffalo and now they are pretentious, their selection is hideous and they are expensive. There are so many other stores to choose from now a days. read more

Overall absolute trash store for buying and selling clothing I would not recommend for anyone new to the state or anyone in general

Customer service and general hospitality is seriously lacking at this location - 3 unpleasant experiences within the last 90 days - with buyers who have NO experience I love Buffalo Exchange...or at least I use to...did not realize they were becoming such elitists on used clothes - read more

Not impressed at all. Like many others, I have been coming to buffalo exchange for quite awhile. Checked out the new location and I didn't feel like I was even at a Buffalo exchange anymore.. yes there's definitely some cute clothes, & then there's clothing that makes you wonder, "how the hell did this get accepted in the store & my clothes I brought in to consign got rejected?!! ". A pair of earrings for $16 (used)?! I absolutely love goodwill waaay better. The wannabe hipsters and punks with septum piercings that work there should at least take one item of clothing from people willing to consign.. unless the clothes are unacceptably hideously frumpy or something but cmon! They are also Overpriced.. Everybody has their own sense of style so accepting clothing that's "in style" only, makes no sense at all. Everyone's own style and individuality makes this world so diverse. -"That is the key of this collection, being yourself. Don't be into trends. Don't make fashion own you, but you decide what you are, what you want to express by the way you dress and the way to live" - Gianni Versace read more

Good size store. Good prices. There's some of thesez store in every major city. Check them out.

Ok, I would not normally review a clothing store, let alone a resale store, but this is by FAR the best Buffalo Exchange I've ever been to, and possibly the best resale shop in general. The selection is REALLY good, they have a ton of reasonably priced vintage, and the staff are so, so nice. this place. read more