Set up thru our insurance. Upon arrival,…read more employee had everything set up. A couple of papers to initial. Car was very clean. Very easy process. Employees were very courteous and professional. Answered all our questions. Highly recommended.

Small rental place, you definitely have to plan ahead for booking big cars SUV, Vans, etc.... Every…read moretime I am here always a wait to pick up, but one thing keeps me coming there customer services all staff super nice.

I love this place, I remodeled a home, and they had everything i needed. I rented a stump grinder,…read moreI was told I would be charged a single day because I picked it up Friday evening. I used the bergeebers out of that thing, they had to charge one extra day...They seriously could have charged me 3 days. The equipment is great, the people are very friendly and knowledgeable.

Great service and the prices are way better than other rental companies.read more

This is a weird one because drop off was great but pick up was odd. I only rent Avis and if the…read morepick up was my first impression, I would probably never come back. I've rented from Avis multiple times a year so when the front desk person was pushy about me getting insurance even though I told them that I have to decline their cdw because of my credit card (they provide me with primary coverage), she wouldn't take that answer. I provided my card's policy and my personal insurance as proof that I will be covered liability-wise but she was at the point of not allowing me to rent the vehicle. So weird. And she never gave me a rental agreement copy. But dropping off was great. The shuttle drivers expecting tips or they give you attitude is a bit weird.

At SFO waited four hours for a car did not even come close to getting the level status of a car. I…read moreordered very disappointed no way out never again.!!!!!! The staff was very unaccommodating/very overwhelmed/very understaffed very accommodating. He's literally had no cars that's why everyone was upset and was kept waiting for so long worst experience in life.!!!!! ruined our trip!!!!

After making reservation and went to pickup car. All of a sudden they had no cars available. Why…read morewould you get a reservation code but they are not valid. Thanks Fernando. Could it be that I had booked online and used my discount. Code all of a sudden nothing was available. Since he is independently owned I guess he can reject your reservation $$$$$ UPDATE : Went to Walmart and drove by the parking lot 10 pm All the same cars were still there. Can you maybe call this company Discriminatory??? Avis I suggest you audit this location.

I have to leave a 5 star review because there's a guy that works here I keep forgetting to ask for…read morehis name. But I rented from here twice and this guy was the one that checked us in both times and he's so awesome to deal with and incredibly friendly and gave us a free upgrade. I drive from Tracy just to rent here and will continue to rent here. Thanks guy that works here you're the best!

No shuttle bus. No way to contact them since it seems they forwarded their phones to the nationwide…read morelocation. What the heck are they doing? This is the worst Avis location ever.

Modesto-I am SO PLEASED that I stopped by this Avis store. I was on my way to the Fresno airport to…read morereturn my rental car. I really did not want to make the 4 hour round trip and wondered if they would take it back at the Modesto shop, instead. Not only did he let me return the car, he gave me no hassle whatsoever about turning it in here, instead of Fresno. No huge fees (like I expected to get) either. Thank YOU Avis! Appreciate you guys taking that stressful 4 hours of driving, off of my to do list!

After a horrible experience in turlock with Corissa we came here to Modesto and had a great…read moreencounter with the msnager Samantha. She put is in a car at the very last minute and accommodated our needs with a smile and even a great discount because of our experience in Turlock! Taking care of a customer is very important at any level and at any establishment. Thank you Ssmantha! You Rock!

The associate, Ana was friendly. Enterprise had an associate pick me up & ultimately took me home…read more Those were the positive aspects of my experience. It was all downhill from there! I made a few phone calls in the early morning to get a rental car. The first person I spoke with stated that I would be picked up at 9:30am. They have a 2 hour min window she informed me. When the call was disconnected, I called back immediately. I tried to reach the office directly, with no success, they kept putting my call on hold without saying anything. So I called the call center back and the second employee said 10am!! I made the reservation and tried reaching the office several more times. Finally, I got ahold of Ana who said they would come and pick me up in 30-45 minutes. Awesome! So, I waited...and waited until about 10, which was the original quoted time. Still no one had showed up. "They were dropping off another customer". It was now 10:18 am and no sign of anyone, and no one called me. I called again and Ana said she would send someone else. I asked the driver if the first person got lost. It was mostly a joke because they aren't too far from where I had them pick me up. The driver told me they were short staffed. My major complaint is that the deposit is $300.00!! Not one person (out of the numerous times I called) told me the amount of the deposit. I feel it is very sneaky to withhold this information until I was sitting inside the vehicle. The deposit was more than the cost of the rental. "In case you don't bring the vehicle back or damage the vehicle". I'm pretty sure if those things happened I would be charged a lot more through my insurance. Anyway, on the way home, the driver was texting about 1/2 the time, while driving. That was concerning as well.

Was visiting from out of town and during my visit my car was involved in a hit and run accident and…read moremy car was totaled so I had to get a rental car through my insurance at Hertz and I've had terrible experiences with Hertz before especially the Oakland location which is my home location so I wasn't looking forward to going there but to my surprise this location was such a different experience. The customer service was top tier all of the ladies that were in the office during my visit and were very welcoming and so sweet. Alma is the one who helped me get my rental and she was the best. I had to come and give her a raving review for her professionalism and great customer service :) thank you for making my visit a great experience I won't forget it!

This is the worst Hertz/car rental place. I've rented here before and it was a horrible experience,…read morethe car was filthy and they didn't have a car available so I had to wait 2 hours for someone to drive it up from Fresno. They say they clean their cars but they actually just tidy up their driver side - not fully clean it or even look for trash. I rented again thinking maybe it was a fluke but the 2nd time I didn't even get a car! Showed up and they processed it to then tell me they are still waiting for the car to get released. Why wasn't this done before I have no clue. It was probably because the girl was making personal calls while at work and while helping a customer. I ended up leaving since it had been an hour and there was still no timeline on the car getting released, so I had to call into hertz to cancel and book through enterprise. Trust me, pay the extra $20-50 and go somewhere else. The savings isn't worth the customer service here. 0 stars.

Budjet in name only at $300 for a 3 day rental. I compared that to using a urber service and could…read morehave saved $75 and that helps support the driver not some dumb ass corporation.

This place is ok but can be one of those hit and miss places. Guess it all depends on who is…read moreworking and what kind of mood they are in. Have had some good experiences and some bad ones. Problem is the good ones are just 3 star and the bad ones are -3 stars. Ordered a big 24 foot truck. Was told no problem and would be here in 2 days. 2 days later was told that they couldnt find one for me but they had one a size smaller. Sorry noworkie. Had better luck with a car.

Booked via Priceline for 6:00pm in LGA. Got a Dollar car so waited for the shuttle almost an hour…read morejust to discover they close at 6:00 so the shuttle was not operating nor was the office...So why did Priceline link me with Dollar car at 6:00pm stated reservation time?! Fortunately Hertz came to the rescue and a very friendly staff got us a car but it was 8:00pm by then.

We 've rented from Dollar before and we were able to use the skip the line app. At the Phoenix…read morelocation the app was not working and the line was an hour wait. Staff was slow, rude, and seemingly didn't care about the wait or customer service. I can't believe there wasn't a better way to handle the situation.

5 star did two of my cars . Both came out great pricing was good service was fast and good quality…read morework. Did my E400 and my Gl450 was very satisfied . Recommended them to my friend he had his Tesla model s done and it came out perfect . Thanks 5 star

They did an impeccable tint job! Best of all, it's got a warranty…read more They are very friendly, courteous and answered any questions I had. I recommend 100%.