I just spoke to the rudest "Specialty Reservation" gal named Andrea for Budget Car Rentals. Because our flight was arriving at the airport after their offices closed, the first person I talked to said the people at the counter could wait until our flight arrived (which was 45 min later), but said I would have to speak to a "Specialty Reservation" person to set this up. We have seen this happen previously since the West Coast flights arrive after the 11pm closing. By the time Andrea got to me, I explained the situation and she said that because I made the reservation through a 3rd party website (expedia), I would have to cancel it and make it again for the following day! That made no sense. I said so I would have to go the hotel by cab and come back to the airport and pick up a car the next day? She kept insisting that because I made the reservation on a 3rd party website, she cannot help me. I guess they do not want any business from 3rd party websites! I will tell expedia too. She was condescending and very very rude. read more