I was not having a good day, with my car breaking down on route 80 just outside of Stroudsburg PA, on a Friday afternoon. I could not find 1 single car available to rent in that area that would allow me to rent the car in PA and return it in NJ, including 2 different Enterprise locations in that area. I ended up reserving a car at this Scranton Enterprise, but the corporate agent on the phone told me that I could NOT return the car the next day at the location in NJ, because even though they were open on Saturdays, they do not accept returns until Monday. Even though this sounded insane to me, I was forced to agree because I had no other options. I assumed the corporate office just wanted to bilk me for a 3 day rental because I was in a vulnerable position. Once I arrived at the Scranton location, I dealt with Salvatore,who immediately recognized that my forced 3-day rental made no sense, he adjusted it to 1 day and upgraded my vehicle. He was very nice, effective, and efficient. He apologized for my treatment,explained to me that it was not their office that made such outrageous restrictions on my rental,and got me on my way quickly. I was very happy and relieved at that point. read more

Wasted my time. Had a reservation at 9:00 am and said the earliest they had was 12:00. Called me 10 minutes before 9 to say they didn't have anything. read more

Enterprise Rent-A-Car - Car Rental Near Me - Scranton, Pennsylvania

Had an illness in my family and needed to secure a one-day one-way SUV rental for my move from Scranton to NYC. A hefty one-way fee accompanies such a rental, but this was my only option on the spectrum between taking the bus and renting a U-Haul. The pickup process was seamless and all the staff we interacted with were friendly and professional. I moved in to my corporate housing in NYC and returned the car to the Times Square location before the deadline that night. When I returned the car, everything was fine. I signed my name and walked back to my new apartment. The moment I got back and sat down on the couch I received a call stating that there had actually been damage to the front bumper of the car and that I was responsible for it. Speaking with the NYC location on the phone, it was never accusatory, just matter-of-factly hey, there's damage that needs repairing, here are the pictures. I get that any person who actually does damage a rental car probably feigns ignorance, but I truly did find the claim ridiculous and I was starting a new job in two days. Also I will note that I had insurance through my credit card but I was not willing to go through the claims process for damage that did not occur during the 8 hours that I had the car. For the next month, I worked with the Scranton location over many, many phone calls to understand what my options were and what we could do. Over time I got a pretty good feel for the office and can genuinely say that all the employees here are professional, good at what they do, and empathetic. The assistant manager Eric helped resolve things to an amicable solution. I am thankful for his help and that of the rest of the team here in Scranton. read more

I was charged an extra day without being notified when I was given the car that the keys had to be returned to the office at the drop off time. After renting several times from this location, I returned the car on the drop off day by 1pm, which the employee who rented the car to me told me was acceptable. The employee never told me I had to return the keys to someone in the office nor was this ever an issue from my previous rentals. The official drop off time was 12pm and while the grace period is helpful, on my return day it was raining and my ride had not arrived yet. There was no covered area to wait for my ride, so I waited in the car until a little before 1, when I left the keys in the dropbox. Later I received a call saying I would be charged for an extra day because I did not return the keys to the office and there was nothing they could do. I will not be returning to rent from this location. read more

I've been renting corporate rentals for 7 years. They used to be great. I used to get the occasional free upgrade. They always got me in and out quick... the past couple of years have gone downhill. They never have what I reserved (weeks in advance) on the lot.. always try to give an "upgrade" to something that isn't an upgrade... full size car to compact base trim level suv or some behemoth that's just tedious to drive. Upgrade me to a luxury car if you're going to upgrade me because you don't know what the word reservation means. read more

5 stars for customer service. 5 stars for efficiency 5 stars for friendly and upbeat 5 stars for cleanliness 5 stars for safe well maintained vehicles I've been renting cars from them for 10 years and never have they wavered from giving high quality service. read more

Last Resort because I been ignored. DIRECT NEGLECT OF RENTAL COMPANY TO PROVIDE A LIKE OR SIMILAR VEHICLE COLLECT FOR UNPAID INCOME To Whom It May Concern, In June 2020, I was given a rental vehicle from the Enterprise Rent-A-Car location at 1231 Wyoming Ave, Scranton, PA 18509 and was very unhappy with the service I received from the staff and regional manager. I initially came to Enterprise for a rental cargo van under the instruction of my insurance company. Because my claim was filed through my commercial business insurance policy, my insurance company reserved a cargo van for me at this location, so that I may continue running my business while waiting for my company vehicle to be repaired. When I arrived at the location, I was informed by Enterprise staff that the cargo van they had in the parking lot was "reserved for someone who USUALLY comes to get the van on Thursdays" and would not release it to me.  They also informed me that they did not have an alternate cargo van for me to rent. Since the location could not provide me with the proper cargo van as reserved by my insurance company, I was given a brand new 2020 Ford Expedition to be used as a replacement construction vehicle. I immediately expressed my concerns with the Enterprise staff and told them that the SUV was unacceptable as it did not fit the needs I required to continue running my construction and roofing business. I also let them know that I did not want to be held liable if there was any damage to the interior of the vehicle due to transporting construction materials and tools to job sites. The SUV also did not allow me to transport any ladders which are absolutely required to perform my job. Therefore, because of the SUV, I was renting, I was prevented from working resulting in lost income and clients. I discussed this with the staff at Enterprise and they reassured me that they would find a cargo van to transfer to their location, however, this never happened. After our conversation, they failed to get back to me whether they were successful or not. I took it upon myself to try and locate a cargo van at another Enterprise but was unsuccessful. Therefore, my only option was to rent a cargo van outside of Enterprise and turn the claim in to my insurance company. However, I was advised by my attorney and insurance agent that the claim would go on my driving record as a report if I put it through my policy and to stick with Enterprise and request they provide me with the correct vehicle. I was in possession of the Ford SUV rental from 6/3/2020 - 6/8/2020. After several painstakingly attempts to contact the Enterprise Corporate Office, other branch locations, and again the local branch to get me a "like" vehicle as my company vehicle being repaired in the shop, I was switched to an Infiniti QX80, which made absolutely no sense as I required a transit vehicle suitable to accommodate my construction and roofing business not a luxury SUV. Beyond losing even more money and business, I was even more concerned about the potential damage of the interior of the Infiniti if I was transporting materials. I was in possession of the Infiniti from 6/15/20 - 6/29/2020. At this point, I was extremely frustrated after going 4 weeks without being able to work pushing my clients' projects even further behind schedule. I did my best to use this vehicle as limited as it was and even covered the interior with plastic to ensure paint and other materials would not damage the interior. During this time due to inadequate transport for 4 weeks, we were not able to service our clients' needs and two of our largest clients backed out of projects or fired us because their needs were time-sensitive. We lost a $300,000.00 roofing contract and a $3,000.00 monthly service contract during the month of June due to your neglect. Finally, I was given a RAM truck rental, which allowed me to restart "business as normal" as I finally had the ability to transport all of the proper materials and tools to job sites. However, this was short-lived as I only had a few days with the truck before the insurance claim expired. If I had rented the RAM truck or cargo van from the beginning as instructed by myself and the insurance company, I would not have had any issues continuing to run my business. Enterprise also charged me for extending time on the RAM rental stating that my work vehicle was ready from the shop, which was not true. There were delays to the completion of my work van because of a few issues that needed to be fixed by the mechanics before returning the vehicle to me. I explained this in detail to the Enterprise staff at the local office, however, No one there seemed to grasp the idea that you cannot run a construction and roofing business expecting to transport materials and tools in a high-end SUV and still be liable for any damage that may occur. I was ignored and ignorantly placed into the position of not being able to run my business. read more

Five stars isn't enough for the Wyoming Ave Scranton location!! Shane and his team are OUTSTANDING! They go above and beyond every time! I have rented multiple times at this location & the process is always very smooth! read more

Awful customer service. The information I received over the phone in regards to the rental policies for out of state customers is NOT the same information someone else told me after I wasted my time coming into this location. 6 people walked right by me before offering help. Bunch of young guys who did not care to help me with a TINY miscommunication issue that happened on THEIR end. Go some where else if you can also the place is a mess. read more

Enterprise Rent-A-Car - Car Rental Near Me - Scranton, Pennsylvania

The Worst. Never picked me up. Never called. Waited 2 hours for a car they didn't have. It's the most disgusting customer service I have ever had. read more

Great location. Staff is always amazing and so helpful. I rent weekly from them for work and they make my life easy Everytime and I greatly appreciate it. read more

I made a reservation on the 17 at 2pm for the 18 at one o'clock they called me at-12:30 pm a half hour before I was going to be picked up and did not have a car and he chuckled and said they do this all the time so I made him call the airport and he said your all set up well there car was Three times more instead of 38 dollars a day it was going to be 145 a day. I got stuck at the airport for three hours and nobody cared I had to get a Uber I JUST DON'T KNOW HOW THEY COULD RESERVE A CAR FOR ME AND NOT HAVE ONE FOR ME AND LEAVE ME HANGING WITH NO RIDE I MISSE MY APPOINTMENT AND STILL HAVE NO CAR. I ALWAYS USED ENTERPRISE AND I DON'T THINK I WILL EVER USE THEM AGAIN read more

A shining example of what customer service should be. They bent over backwards to make sure we got what we wanted. My fiancé/wife came to Scranton to get married (because we love The Office) and rented a car to go to Philly and be tourists for a day. They let us take their Mustang convertible under the impression we might leave it in Philly. We brought it back, though. Super great crowd. read more

Very professional front desk staff. Reserved online, and car was ready as promised. Staff took time to go over features of the car so I was comfortable. Only small issue was that I feel that vehicles should all be provided with a full gas tank. Was heading out of town on a long trip, and had to take time to STOP & fill up the tank after leaving Enterprise. Also makes it difficult to gauge how to return a vehicle with a tank half full (especially when you aren't used to the gas mileage capabilities on a strange vehicle). Otherwise, a good experience renting from this location. read more

Renting a car can be a pain, but renting here was super easy. The employees were very nice and explained everything very thoroughly. If I ever need to rent a car, I will definitely come here! read more

Booked my vehicle online at 12:45pm. Got there at 1:00pm walked in, girl was helping another customer. She stops what she is doing to tell us it closed at 1:00pm. We waited there for 15 mins to be told this. I said we just booked it. She kept pointing to the door telling me it closed at 1:00pm and her computers were locked. What?!?! Why would you allow me to book a vehicle and then not allow me to pick it up! She was beyond rude and didn't give us any other solutions to pick up another vehicle. Don't use them!! Just drive to the airport and get a vehicle. You need better customer service! No wonder their motto is we'll pick you up, because you cant get your own car. read more

Always a great experience here at the Wyoming Avenue Scranton Branch. Quick service and they go out of their way to help out their customers and get them on their way. They were extremely low on cars today and still managed to get me the vehicle I needed in a timely fashion. read more

Amanda is amazing. She helped me out tremendously when I rented my car for a week. The whole crew over in Wyoming Ave is great. They are super nice and really help out in every way possible. I lost my iPad and they held onto it for over a month. I had a million questions and lets just say me and Amanda knew each other after the ordeal. I called so many times and not once were they annoyed, agitated, or rude. They were helpful and amazing. I use them a few times a month for work purposes and will continue to. read more

We were driving home from a family vacation and hit a stack of construction cones that were laying in the middle of the highway. The damage was significant and we were unable to drive our minivan the remainder of the trip home. The nearest car rental service was Scranton Enterprise. The driver was not immediately available to pick us up, but when the sales representative heard we were stranded at an Auto Body Shop with two little kids he drove over to pick us up himself. He then helped my husband transfer a Christmas tree from the roof of our mini van to the the roof of the rental mini van in the pouring rain in a suit. Above and beyond great customer service, but also clearly a wonderful human being. read more

This place does not have a good selection of cars. They promise you a car and when you get there they have something totally different. I will say that the staff is pretty nice. I don't thinkI will be renting from them again though. I think their selection is very meek. They promise you a car to get you in there and they give you something totally different. read more

Rented from this location a few times. Great service. Highly recommend this location!

What an amazing staff. We flew in from a long travel day to find out the trucks we had rented were not available. Within 15 minutes of calling around Anthony was such great help, exceeding my expectations and found us all 3 trucks that we needed. Even going out to a different branch to get us the 3rd one. Upon arrival, Anthony, Sarah and Leah were all there to greet us and get us back on the road as soon as possible. Branch Manager, Ed was on top of everything to make sure we had everything that we needed and worked with us. Thank you again, we travel and rent on a weekly basis and have never had better customer service than at this branch. read more

Very professional and answered all of my questions. Eric does a great job up there!!!

I always receive great service from them. Always polite, and helpful. I've been renting with them for over a year, and have never once had an issue. read more

First of all, Enterprise gave me a link to write this review from my e-mail. It was very difficult to get to this point. If you want a review don't make it so hard to get to... Secondly, I rented a van 2 weeks ago for a college soccer team The van had NO REAR RIGHT BREAK LIGHTS OR RIGHT REAR TURNING SIGNAL AND THE WINDSHIELD WIPERS WERE SO OLD THAT THEY DID NOT WORK IN THE HEAVING RAIN. I called the manager the next day she said"Oh, I'm sorry we will take it to the shop to get repaired." We had 15 adult males in the van and it is a safety issue. I should sue you. Unacceptable. Bad customer service. Will not rent any vehicles again. I expect a call from the manager.... Dawson Driscoll Head Men's Soccer Coach Marywood University 570-780-2817 read more

Excellent and friendly staff. Accommodating and attentive, well operated location. Would continue to do business in the future here

the worst customer service in the world.lack of customer respect. we got lied about a car for 3 hours. time we would have used to get another car from a different rental. after 3 hours they told us they would give me two cars for the price of one. really ? seriously? i cant drive 2 cars at the same time. i need one 7 seater not 2 five seaters. when i declined that they made me feel like the idiot by saying the booking i did online was not truthful by saying they had the 7 seater i needed. one time they lied we are 5 minutes away. we are at the wrong pickup location. the kight engine is now on at the car we needed to give you. ooh the car we were bringing to you was assigned to another customer but our rep didn't realize. then they admit finally after i called them on their lies that they didn't have a car all along but didn't want to dissapoint me. i told them a no would have been less dissapointment than a prolonged lie. after i told them i would report their bad customer service the manager told me that i knew all along they didnt have a big enough car. he claimed they had told me that when i made my first call. we finally got a 7 seater car at hertz for less. great customer service . never ever use this guys. shame on all of them. read more

I just moved to Scranton ,PA and to those who have never been here please note...BRING YOUR OWN VEHICLE... as there is practically no public transport system and just 1 cab company. So I am renting from Enterprise all this while and I must say these guys have been very good to me. As for these Scranton guys (both at Wilkes Barrow Airport and Wyoming Ave) they really helped me out in some dire situations. The only problem that I have with them is that these Scranton guys cannot take care of your rental points. Thats something Enterprise should look at. Also please , please , please give better deals for long time rentals. When priceline can get that deal, so should enterprise. If Enterprise points cannot be used for air miles (like Hertz) atleast give your loyal members something to cheer like adding points from their rentals which were made through priceline. Else everything was awesome, cars clean and without issues, people helpful, friendly and courteous, ready service and responsive helpdesk. I don't need anything else from a car rental agency. But thats just me. I am planning to rent again in 2015. read more

I am in this location weekly, renting for business use. Entire staff continually strives to exceed expectations not only for me, but I see them do it for every customer while i'm there. No detail ever too small, cars are always clean and ready for immediate use. Super service all the time. -- Don W read more