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    Hertz Rent A Car

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    9 years ago

    I've had continually great service from multiple staff members at this Hertz location. Very satisfied!

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    Hertz Rent A Car

    Hertz Rent A Car

    2.8(4 reviews)
    5.9 mi

    Hertz's counter is right next to the baggage claim area and they do open a little later (and shares…read morea counter with Dollar). The staff were nice and pleasant. Because the airport is very small and there's usually at most 1 or 2 people in front of you (and most of the time, none!), you can drop in and out to get/drop off your car in just 5 minutes! The only things that made this less than 5 stars was..there's no place to view and pick your own car. I have a President's Circle membership and enjoy walking at the lot to pick the car that I want, but this place will upgrade you with a choice of one or two cars that they have (but since I don't know so much about cars, the choices don't mean anything much to me unless I see the actual cars!). The other thing is..you have to go pick up and drop off the car at a lot yourself and walk to a counter inside the airport to talk to a staff. It's pretty much a self service type of thing...so add maybe 10 minutes to your drop off time so you aren't in a rush to get on your flight when you drop your car off, too!

    Arrived in Scranton late evening after delayed and cancelled flights from Chicago…read more We had the worst experience ever with Hertz customer service (the main office you get when you contact them by phone.) Because we alerted them that we would be arriving late, they cancelled our reservation and wanted to charge us double for our car when we arrived. Maria at the airport location spent a lot of time straightening it out for us and making calls to that horrible main office where the folks there were even rude to her. Kudos to Maria for her excellent service including following up the next day with the supervisors at the main office and with us. I won't be doing business with Hertz again but I wish Maria well at the Scranton airport location.

    Hertz Rent A Car - carrental - Updated May 2026

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