Buyer beware! Bought tickets 3 months to guns n roses concert Thursday July 14, 2016 @ Lincoln Financial Field. Today, Monday July 11, 4 days before the event my group received a phone call from JZ tours. We are getting a partial refund because many of the advertised perks are not being offered. Money or partial refund is not what was important. Offering what was advertised months ago when purchased is what really masters when different traveling options were available.
Previous advertisement to book with JZ tours: (in May)
Full Tailgate food
EJ the DJ playing
1:00 bus departure
4 days before event JZ Tours changed itinerary:
No tailgate at all
No music at all
4:00 bus departure
Regardless of situation, as a business some compromise could have been made. Early bus w/ food? Music and bus? I've been a customer of JZ Tours for the past 6 years. I informed my group I have no intention of leaving 3 hours later than advertised with no amenities or compromises being offered. I feel horrible I recommended them! I will never give JZ Tours another dime of my business and will make it a point through voice, text, email, and social media to discourage anyone who would like to travel with them.
The explantation for the loss of perks was weak at best, however no attempt at remedy of situation occurred. JZ Tours simply pushed the departure time back and issued a partial refund. If this is how they conduct business, then they have offended me and many others. They do not deserve my or other people's money and business! read more