June 30, 2023 - Friday…read more Review #438 For the past 3 years I have reserved and stayed at this hotel property when it was called the Econo-Lodge of Wilkes-Barre PA so I can drive quick like 15 minutes to and from my cousins house in Mountain Top since we are party animals! :-) Back in the previous years it was built, owned and managed by John ... who is my cousins neighbor. How nice was that! Since He retired and sold this to other management and personnel, they changed the name in May of 2022 to Quality Inn by Choice Hotels. www.choicehotels.com Quality Inn (PA 170) 1075 Wilkes-Barre Blvd. Wilkes-Barre, PA 18702 (570) 823-0600 gm.PA170@choicehotels.com This time I booked my room from Thursday June 1 until Sunday June 4. My check out was Monday morning June 5 after breakfast and DD to cruise the 10 hour drive back home. This hotel has always been well maintained previously and still is in many new ways. Assistant Manager Margie is always pleasant and welcoming at check in and will assist Me day or night when she is working if there's an issue in my room. It seems she gives me a room facing the back parking lot by the way. I always seem to get the 3rd floor with a room in the back so not a problem cuz I don't ever hear the semi trucks that are shifting and whining on the freeway out the window. Comfortable sleeping always here at Quality Inn. The air conditioning and heat back in October 2021 is efficient to keep me cool or warm while sleeping. The bathroom shower has great water pressure and a multi-setting shower head. Free mini bottles of shower items and mini coffee and tea maker machine on the bathroom counter with a must needed working hair dryer. Everything is equipped in every room with cable tv and sign in to their Wi-Fi daily and flashing smoke detectors to show they are working! This 4 day visit I used the Gym Room at 7am to ride a bike and exercise my knees and wake up before my rejuvenate hot shower, so Yes Gym photos attached. I'm waving!!! Afterwards I started my day with their Free Continental Breakfast available in the lobby. Their Breakfast menu here is muffins, bagel, English Muffins, juice, milk, coffee, hot chocolate with dry cereal and oatmeal. Plenty of fresh fruit but No sausage and bacon which I was growling for daily. Saturday morning the Waffle Machine made Me Smile instead. There's always a Free local newspaper of what's happening in Wilkes-Barre so Yahoo! Parking here is plenty in front entrance, on the sides or in back with entry doors to the stairs. I used elevator daily since this hotel has three floors. There's brochures in the lobby near elevator for different tour spots or interesting things to do in PA. Ice & Beverage Machine located on each floor near the lobby. Each room has Free Wi-Fi, In-Room Fridge, Table and Chairs for relaxing or those with business laptops. The service here is professional with friendly staff walking around working hard to accommodate my needs. I had a great night's sleep with four fluffly pillows and a nice plush and light material blanket since bedspreads are for the Fall and Winter times according to Margie at the desk. Quality Inn Arena is next door to a hockey arena called the Mohegan is how it got its new name. Hey Tim in Chicago...The Wilkes-Barre Penguins is the hockey team name here. :-) Enjoy My photos I have posted for this hotel that has changed their name. They are planning to remove the previous wallpaper in all rooms soon therefore my room had no pictures or wall paintings up so understood and still comfortable. The Quality Choice Hotel rate was reasonable for my stay on Thursday and Friday at $88.00 a night adding in State and City Tax fees. On Saturday and Sunday the rate was $98.00 naturally on the weekend but still in budget for Me plus I earned Choice Privilege Points for my stay time. I hope my next stay in the Fall I can redeem a free night or two. Of course They do accept all major credit cards. I booked in advance through choice hotels so my room was on hold till I arrived and checked in to verify my credit card in person and receive my room key card. Nice trade ! Lastly I can say that my overall visit with staying here again with the new name Quality Inn Arena was safe, restful, well maintained to be enjoyable with breakfast in the morning. I notified Yelp during my stay of their new name which changed May 2022 and again after I returned home. Finally 3 weeks later: Your Welcome Margie and Jon employees and efficientmanagement. May Everyone here Keep up your commitment and dedication to serving travelers with satisfaction by choosing a Choice & Quality hotel. My detailed Review is Honest! I Look forward to seeing You Margie and Jon this year again or in 2024 while vacationing from Michigan. Karen N. SpecialK

The room smelled badly. Three day stay and never had room serviced, concequently wet towels piled…read moreup on the bathroom floor adding to the smell. When I mentioned this to the front desk I was told I needed to ask for service if I wanted fresh towels. The floor was filthy. When I walked from the bed into the shower, I could see black coming from off my feet!!! WTH is that? Mold? And lastly, the TV would intermittingly lose sound and had to be rebooted. Also concerning the TV, if you jostled the unlevel refrigerator the TV would turn off. I suspect some loose connection behind the fridge. I would not stay here again. Would not recommend anyone else stay here. Not a good value for my money.

I got charged got 3 nights when i only stayed 9 hours . BEWARE of billing !!!!!! They add 100$ to…read morethe for "incidentals," good luck getting that back ! My first stays in August still havent gotten it back ... they blamed it on my credit card compsny . I used to love this place . As a history buff I was fascinated . I stayed several times in the past five years ,two years ago ... and until this August everything was fine . Sure ... it smelled funky in spots, it's old . I had a nightmare experience on August 15th . I had stayed 5 nights already in August on 2 separate occasions as i spent horrific days with my dying brother at Regional Hospital. It was ok. No time to go into issues . He died ai 2:40 am on 08/15 in Hospice . Broken and exhausted with nowhere to stay i called Radisson and asked to resetve 2 nights. They had 1 toom . I got there aroimd 3:30 ... the girl was very confused as to what date it was , conputer not cooperating I was so upset i just wanted my room . I got to my room .... it smelled so bad i kept deodorant by my bedside and kept wiping it under my nose . Didn't work . I didnt sleep ... called fromt desk to see if i could switch rooms ... they said they wouldn't know what was available until check out st 11:00 but not to call until 12... nasty but obviously overwhelmed . Called at 12 she said she thought she had another room .i finally just said can i cancel the 2nd she said no problem if you come down right now . I did and they handed me a bill for 1 night and i left . I checked my charge card . I was charged 535$!!! I called today , 11days later , they said they only put a hold for 2 nights and irs not their problem its the credit card company's fault . It was just a hold not a charge . Credit card company said it was paid to them and put theough as a charge . Radisson takes no responsibilty! It will take 30-60 days to resolve this issue . And then there's that 100 for incidentals ... I have to pursue that next . But here's to the fabulously kind and efficient breakfast servers and the staff at Traxx. Most of the rooms are beautiful and history is fascinating. Sadly, it is poorly run and a blatant, scamming rip off

This was by far the worst experience I ever had. When I…read morechecked in, everything was fine, until we got into the room. As soon as I opened the door it smelled like mold and mothballs Which is not a big deal, I kinda expected from an old hotel/repurposed train station. However what I didn't expect were the carpet floors being slight wet/moist and finding toe nail clippings. That made the whole situation feel worse. On top of that when we first arrived on Saturday night There was an open water bottle sitting at the corner of the black bench on the fifth floor where we stayed.. when we left on Monday late morning 11am, the water bottle was still there. I had to take a picture of that before leaving because it just proved to me how the cleaning crew and staff management manage their cleanliness in the building. When I first arrived with 40 min of getting situated, I had security knocking on my door checking to see if we had kids and if they were alone. Apparently there was a noise complaint saying they only heard kids and no parents and were concerned. That felt very odd to me. I informed the front desk how I felt and if I could just leave that same day and not stay over night, the lady said she will still charge for the room regardless of my experience. I DID NOT want a refund for 1 day , I just simply wanted to cancel my over night stay and not get charged for the 2nd day. The front reception lady was rude and didn't seem to care. I kindly ask to speak a manager or any supervisory on duty to see if there's a way I could just simply leave and not pay to stay the night if I left the same day in the early afternoon so they can resell the room and make their profit. The front desk lady rudely said no they don't have any manager and said I can leave a voicemail. I am disappointed because I traveled from out of state to stay in this hotel because of all the fun cool haunted stories. I didn't care that the room smelled like moth balls or mold. I just didn't enjoy walking on wett moist carpet and old toe nail clippings. The first room and the lack of empathy from the staff member. This could have been easily resolved with any supervisor or manager. But the lack of care resulted in me putting my real genuine experience.

We stay in Clarks Summit a couple of times a year and have stayed at the Best Western Plus and the…read moreHampton Inn. This time we tried the Spark. My husband thinks Spark is the best of what's available, although he agrees with me and other guests that part of its appeal is its newness. The other two are old although refurbished not too, too long ago. How it holds up remains to be seen. The room was comfortable except for the lack of a desk chair-- it only had a padded stool with no back. And the easy chair was not very comfortable. The bed was very comfortable. The breakfast was adequate -- about all it didn't have was the almost ubiquitous eggs/sausage/potatoes in chafing dishes. The room was cramped, though, and would be unpleasant if many guests were getting breakfast at the same time. Overall, the Spark is has a cheerful and welcoming vibe. It was very clean and provided all the normal basics.

Good prices if you are looking for a comfortable bed with a bathroom. But it also feels dated and…read moreit smells a bit off in the lobby and halls. No frills. Fine if you simply need a convenient place to spend the night.

Nice place I haven't been to in years, under new we management since then of course. Attentive…read moreservice and good food. Menu Ed I've seen online don't do it justice.... Haven't really seen any breakfast but they serve it until noon. And it isn't clear on the in--person menu but they allow "a'la cart" do a great degree as well allowing me to customize my meal (omitted potatoes and subbed a hard roll for toast, ordered ONE side pancake, etc) Outstanding avocado toast, perfectly done over-easy eggs and crispy bacon, just as I ordered. Delicious homemade cinnamon roll too.

Wowza!!! The absolute BEST avocado toast I've ever had. I would have taken a picture but I ate it…read moretoo fast. Other items that my family ordered were also great. Breakfast potatoes and French toast sticks were delicious. To top it off service was excellent. One person was running takeout, coffee orders, cooking breakfast, and serving tables and she did it all with a smile. Thank you Ethel for great food and service!

Less grease, fries were cold and greasy. Nothing special. Pizza wasn't as good as people say. The…read morerestaurant wasn't busy. I know I won't be back.

Really nice people. Great service well priced very clean. I highly recommend well priced.read more

I'm from Wyoming Valley and had to come into town for a wedding…read more It was so close to the Best Western. I had stayed before... but it was several years ago. From the minute I walked in on a Friday night. Tired from traveling across country... Jen was so welcoming! Do friendly. Informed me of all the hotel has to offer. Made sure to tell me if I need anything to reach out. Honestly... sure the hotel needs some TLC... but it is clean and quiet. I will absolutely return. Thank you to Jen....you are one of the best!!

clean, good location friendly staff, easy parking. Good breakfast. Heater in the room was loud but…read moreefficient.

The room and bed were nice and comfortable and clean. The pool was beautiful and the views are…read moregorgeous however my one and biggest complaint is the breakfast. I was very much looking forward to a nice hot breakfast to be utterly let down by them ONLY serving WESTERN OMELETTES?? WHO decided that I either have peppers and onions in my eggs or I don't get any eggs? That is a dietary FOUL! I detest peppers and onions let alone anywhere near my eggs! My husband has a very sensitive stomach and can't not just won't but can't eat anything like that first thing in the morning... the waffles left us wanting and The sausage patties were also barely heated/cooked as they had a thin cold layer running through the ones tI was served. I must say that absolutely ruined what otherwise was a very nice stay. I still can't believe there was no alternative style of eggs available and the western omelette was seriously offered as the only morning protein egg. How many did you have to throw out because I KNOW we weren't the only guests complaining about this? Your losses in breakfast alone on western omelette day must be staggering all because of one person's whim to ruin people's stay from just this selfish, brainless choice alone... since breakfast is included and a big part of our decision regarding where we stay I must have my rating reflect strongly in this respect and sorry to say it's not good when you severely limit my breakfast choices to a controversial choice that's not very well liked and only ordered by a specific crowd of diners.

This hotel was slightly above average for my stay From…read moreoffice staff was a 12/10 when checking me in One Greta thing is they don't lock the thermostat so if you like it cold to sleep like ai do you can crank it down to 45 degrees Water pressure in the shower was a 8/10 Sink water pressure was a 5/10 Pillows were a 4/10 It's not a bad place Just your average Hampton I

This hotel interior is lovey. The reception/lobby area had a few seats, hotel market and fireplace…read more The breakfast room has more comfy seating plus a couple of areas in the hallway. Amenities include a small arcade room that held a claw machine and a video game. The indoor pool is small but there are towels and seating. The gym, also small, has new equipment. An outdoor patio includes a fire pit and seating. All the public areas are clean and in good condition. I didn't look for a laundry, so check their website for that information. I booked through their app and a King Suite was eight dollars more than a King room. After traveling for several days I thought the extra space would be welcome . Definitely worth a few dollars more. The long entry into the room has enough space to set up the portable luggage rack. A wet bar in this space includes a fridge and microwave. The closet has a few hangers plus an extra blanket, iron and board. The bathroom is spacious. Plenty if counter space. Clean. Multi-use body wash, shampoo, conditioner and skin cream. Enough soft and absorbant towels for our one night stay. Ice bucket was located here as well. Next to the entryway is a couch, coffee table, small kitchen table, two chairs and a coffee maker. The King bed is further in the room, across from a luggage rack/bench, dresser and TV. A comfy seat, ottoman and desk area are by the window. Bed was comfortable. Heat control on the wall. Everything in the room was in good condition and clean. We could have checked in via the app, but chose to do so onsite. Receptionist was pleasant and the process quick. She told us what time breakfast was served as she handed us the key. There are a few restaurants within walking distance. The hotel market includes soft drinks and beers as well as snacks and microwaveable items. Breakfast hot items were sausage, biscuits and gravy. Oatmeal was instant packets instead of the crockpot cooked version. Cold cereals and break items as expected. Milk was available in one of two fridges. Coffee station is across from the food area with nice big take away cups, tea and cocoa. A pancake maker is near the coffee. A fireplace was burning during breakfast service. Several work station type seating is available in the middle of the room and smaller tables along the window wall. A staff member kept everything in order. Plenty of parking. Close enoigh to the highway and within quick driving distance of shopping, fuel and restaurants.

This was a typical experience for the Holiday Inn express. I found the hotel to be overly well…read moremanaged, and seemed to be clean in the lobby in the hallways. The room is very clean. I'm not a big fan of the new format of soap being in a pump in the shower, but that seems to be the direction of most hotels now it's just not a very cleanly way to provide that amenity. The breakfast was very nice was well maintained. The parking was a little difficult but overall, it wasn't too bad.