We unfortunately needed to switch hotels at the last minute due to a watermain break in Scranton…read more We were driving from Maryland for a wedding so we had to quickly find a new hotel, rebook, get to our new hotel and change clothes to head to the wedding. This hotel was so clean. Room was comfy. Our stay with short, but if we're ever in the area again, I would absolutely book this hotel.

From the moment we walked in till we checked out the next morning we were impressed! The check-in…read moreprocess was painless and the person checking us in was friendly and professional. The lobby was clean, the elevator also and our room was perfect. We liked the fact that we could login to AppleTV+ & Netflix for our tv watching time. At check-out that process also went very smoothly and the person at the counter was friendly and professional. We have nothing to say bad about our stay.

Minus Zero Stars. Home2 Suites by Hilton, Scranton, PA…read more914 Scranton Carbondale Highway As a Hilton Honors Diamond member, I have stayed in a lot of Hilton properties during 20 years. I used to take pride in choosing Hilton brands. Over the years, the standards have dropped fast. This location is a perfect example. Let's start with breakfast. The coffee is awful. Not "kind of weak." Not "could be better." Just bad. If I did not travel with my own coffee, I would be stuck with something I would not even serve at home. Now the bigger issue. Service and cleanliness are not what you expect when you pay a good price for a room. A clean room should stay clean. Rooms should be serviced the way they were for decades. Daily basics. Trash. Towels. Bathroom. Floors. Instead, guests get excuses. They blame short staffing. I blame supervision. If a hotel cannot meet basic standards, that is not a staffing problem. That is leadership letting problems slide. And when I hear staff blame other staff, it tells me the accountability is even worse. Even the basics have been cut down. The toilet paper is so thin you can read your iPad or a newspaper through it. pending upon what you use, it a joke. And the room does not smell clean. It smells like whatever perfume, cologne, cigarettes, they smoke, or strong cleaner the person used. That is not "fresh." That is covering up. The final straw is the visible neglect. If I can stand in the bathroom and see mold and cobwebs along the floorboards, that tells me the hotel is not being maintained and not being checked. This is not about "elite status." This is about being a paying customer and expecting the bare minimum: clean, maintained, and professionally managed. And yes, they still charge you full price on the way out. I will not be back.

No.internet or tv due to internet and no one offered money back or comp for it, I had to call front…read moredest to find out why tv wasnt working, they did not tell at check in

Mold in the bathroom and the HVAC units. Needs a deep clean. We woke up with chest pains the…read morelingered for a few days. Neighbors were smoking marijuana. Sheets on the bed were dirty and stained with either blood or other bodily fluids...

What a shit-hole. Used to be OK, now it's dirty, terrible mold in bath, doubt they vacuum anymore…read more Won't stay here again (and we come yearly to visit family).

We held my daughter's bridle shower here on 4/27/25. It was absolutely amazing! The owners Paul and…read moreJosh have this venue decorated and set up so beautifully and made the progress of booking, selecting the food, ect. So easy. The food was amazing! The manager Lala was so very helpful with everything that needed to be done to set up. The wait staff and bartenders were also outstanding! Made my daughters day so special

Over the past 3+ years, proprietors Joshua Mast and Paul Blackledge have lovingly restored this…read moreonce-decrepit mansion into a beautiful event space and small boutique hotel/bed & breakfast. Located steps from the University of Scranton on the main drag of Mulberry Street, The Colonnade's meeting/reception rooms are beautiful as is the suite I stayed in for two nights. The original structure was built in the 1870's and it looks like much was done to preserve as much of the original woodwork, fireplaces and tile work as possible. High ceilings, curved walls, beautiful chandeliers...Joshua and Paul have returned the property to its former grandeur, yet have decorated the space with whimsy. In the Music Room, featuring an antique grand piano that came with the property, the blue walls are covered with lots of fun art work. My suite featured a separate sitting room, beautifully tiled bathroom and a separate bedroom with a king-sized bed with soft, luxurious bedding. Flat screen TV, free wifi and continental breakfast also come with the room. Several family members in town have attended functions from private baby showers to special holiday brunches at the Colonnade and report that the food and festivities were wonderful. There is parking in the back, and be forewarned - the property is off busy Mulberry Street - so for those not used to city noise should be prepared. It can be noisy in the early morning. So, while I have family I can stay with next time I'm in town, I will probably opt for staying at the Colonnade again.

Always look forward to staying here, especially today driving six hours through a nor'easter,…read more Staff was welcoming, room was ready and clean. The bed was comfortable, the shower's hot water was good and the towels were soft. Breakfast offered plenty of options-most importantly, plenty of hot coffee for the road. Love the location as well- near the interstate. 4.5 stars

Staff was friendly and accommodating. The TV in our room wasn't working. The front desk immediately…read morewalked with us to try and fix it and when it wouldn't, moved us to a new room with no problem. The rooms were large and comfortable. The pillows were on the smaller side but still worked and were comfy. WiFi worked great and I was able to work in the lobby after check out. The fitness center had the basics and was clean and maintained.

I'm writing this review for future reservations for Thanksgiving 2026. I have never had such a…read moredisappointing buffet in my 65 years. Cold food,people behind the tables at 2pm didn't care what the heck was going on .All items were not there( that was offered). I called the Hilton 6 times with no response.No Mimosas.The staff was cleaning up around us ( like they were closing) Very unpleasant feeling only positive was the servers ( soda,coffee etc) The dining room looked like we were at a funeral. Grandson wanted another apple cider again at 2:30 there was none available They did provide a piano player. I paid 145.00 for absolutely an embarrassing Thanksgiving for myself,Daughter and Grandson. I have never had a problem with the Hilton but this by far was the worst experience.

Even though I was barely here long enough to say that I stayed, it's time to break things down:…read more Never was charged for parking. Desk agent asked if I was parking a car in the garage next door and I said yes. After that.....poof, no charge. If you need to be in Scranton proper for any reason this place is perfectly located. Very close to the University of Scranton, Steamtown, any of the actual in town sites from The Office and right off of 81. No real issue with the room. The carpet was stained in multiple spots but aside from that, everything worked as advertised. While there are several bars/restaurants close by, I opted to stay in since I was beat from a long kayak trip and had another one the next day. The restaurant, PJ's 1910 Pub, ain't sexy, but it gets the job done. Note that the menu on the website, while close, is not accurate to what they actually serve and that's aside from the specials they offer which you can read about while waiting for the elevator in the lobby. www.pjs1910pub.com/our-menu/ www.google.com/maps/@41.4069365,-75.6628473,3a,75y,102.53h,106.1t/data=!3m7!1e1!3m5!1sCIHM0ogKEICAgIC65bKtlAE!2e10!6shttps:%2F%2Flh3.googleusercontent.com%2Fgpms-cs-s%2FAB8u6HagnZJGyLen0DpKLPxZwFB46LEzYuh1-XTMR3WqR6bwVUW2ZpuOZVSwZds6DO36nf4V0fB4b-SC6N44VU80mhmCvIgPHRXhUVFMv7SEehJN9DJNvB_KKIjAaihiAEu_089swzqVAw%3Dw900-h600-k-no-pi-16.096135953756686-ya220.9319001501209-ro0-fo100!7i13872!8i6936?entry=ttu&g_ep=EgoyMDI1MTAwOC4wIKXMDSoASAFQAw%3D%3D The burger was good enough, the fries were well seasoned and the adult libations were heavily overpriced but considering the source, none of the above was shocking. Good enough hang with the small group at the bar which consisted of a few guests and what seemed like a few locals that stop by frequently since the staff knew exactly what they were drinking as soon as they got there. At the end of the day, this place isn't new and it isn't modern but to me it more than gets the job done and commensurate to the price, I can't complain. Good Enough.

It was wonderful. Tina at the front desk was great. She helped me find a good restaurant. She…read moredeserves a raise. The room was great too. This location is being renovated but it did not affect the service at all. Pool was still open. Everything was neat and clean. Nothing but raves from me.

We stayed here over a half dozen years ago and found the lobby to be regularly a mess with clumps…read moreof dirt from the frackers staying there who would drag it in on the workboots daily. Well things have sure changed here and for the better. No more dirt and grime from the frackers who are now told to remove their filthy boots before entering, thank goodness! As a result, we had a very pleasant stay here for three nights. The staff was great and the breakfast bar was well stocked and regularly attended to. Our room was super clean and the cleaning staff was terrific. The next time we find ourselves in the area we'll definitely stay again!

Food is great and consistent. The atmosphere is friendly as are the wait staff. If you are a…read moreRotarian we meet there on Thursdays at noon! Join us.

We went waited a half hour for a table got the table, ordered food and then proceeded to wait…read morealmost an hour we watched other customers around us getting irritated demanding their food. We asked our waitress when our food will be out she sarcastically said a real long time like never and gave us rolls and to eat bread. We watched all these servers running around but no food. We literally got up and left and nobody was around to tell them we are leaving. Will never go again.

Filthy! This place…read moreliterally has trash all around the parking lot and riffraff hanging around outside - even a blow up couch in the parking lot where they were hanging around. They handed me the room keys in a filthy old envelope with the room number - clearly reused many times. I never went into the room. Gross.

room was freshly painted , clean , new floors and smelled very clean. I was able to soak in a…read morebathtub. close to the 81 exit and convenient .