No.internet or tv due to internet and no one offered money back or comp for it, I had to call front…read moredest to find out why tv wasnt working, they did not tell at check in

Minus Zero Stars. Home2 Suites by Hilton, Scranton, PA…read more914 Scranton Carbondale Highway As a Hilton Honors Diamond member, I have stayed in a lot of Hilton properties during 20 years. I used to take pride in choosing Hilton brands. Over the years, the standards have dropped fast. This location is a perfect example. Let's start with breakfast. The coffee is awful. Not "kind of weak." Not "could be better." Just bad. If I did not travel with my own coffee, I would be stuck with something I would not even serve at home. Now the bigger issue. Service and cleanliness are not what you expect when you pay a good price for a room. A clean room should stay clean. Rooms should be serviced the way they were for decades. Daily basics. Trash. Towels. Bathroom. Floors. Instead, guests get excuses. They blame short staffing. I blame supervision. If a hotel cannot meet basic standards, that is not a staffing problem. That is leadership letting problems slide. And when I hear staff blame other staff, it tells me the accountability is even worse. Even the basics have been cut down. The toilet paper is so thin you can read your iPad or a newspaper through it. pending upon what you use, it a joke. And the room does not smell clean. It smells like whatever perfume, cologne, cigarettes, they smoke, or strong cleaner the person used. That is not "fresh." That is covering up. The final straw is the visible neglect. If I can stand in the bathroom and see mold and cobwebs along the floorboards, that tells me the hotel is not being maintained and not being checked. This is not about "elite status." This is about being a paying customer and expecting the bare minimum: clean, maintained, and professionally managed. And yes, they still charge you full price on the way out. I will not be back.

This hotel interior is lovey. The reception/lobby area had a few seats, hotel market and fireplace…read more The breakfast room has more comfy seating plus a couple of areas in the hallway. Amenities include a small arcade room that held a claw machine and a video game. The indoor pool is small but there are towels and seating. The gym, also small, has new equipment. An outdoor patio includes a fire pit and seating. All the public areas are clean and in good condition. I didn't look for a laundry, so check their website for that information. I booked through their app and a King Suite was eight dollars more than a King room. After traveling for several days I thought the extra space would be welcome . Definitely worth a few dollars more. The long entry into the room has enough space to set up the portable luggage rack. A wet bar in this space includes a fridge and microwave. The closet has a few hangers plus an extra blanket, iron and board. The bathroom is spacious. Plenty if counter space. Clean. Multi-use body wash, shampoo, conditioner and skin cream. Enough soft and absorbant towels for our one night stay. Ice bucket was located here as well. Next to the entryway is a couch, coffee table, small kitchen table, two chairs and a coffee maker. The King bed is further in the room, across from a luggage rack/bench, dresser and TV. A comfy seat, ottoman and desk area are by the window. Bed was comfortable. Heat control on the wall. Everything in the room was in good condition and clean. We could have checked in via the app, but chose to do so onsite. Receptionist was pleasant and the process quick. She told us what time breakfast was served as she handed us the key. There are a few restaurants within walking distance. The hotel market includes soft drinks and beers as well as snacks and microwaveable items. Breakfast hot items were sausage, biscuits and gravy. Oatmeal was instant packets instead of the crockpot cooked version. Cold cereals and break items as expected. Milk was available in one of two fridges. Coffee station is across from the food area with nice big take away cups, tea and cocoa. A pancake maker is near the coffee. A fireplace was burning during breakfast service. Several work station type seating is available in the middle of the room and smaller tables along the window wall. A staff member kept everything in order. Plenty of parking. Close enoigh to the highway and within quick driving distance of shopping, fuel and restaurants.

This was a typical experience for the Holiday Inn express. I found the hotel to be overly well…read moremanaged, and seemed to be clean in the lobby in the hallways. The room is very clean. I'm not a big fan of the new format of soap being in a pump in the shower, but that seems to be the direction of most hotels now it's just not a very cleanly way to provide that amenity. The breakfast was very nice was well maintained. The parking was a little difficult but overall, it wasn't too bad.

Great place to be at. Wonderful service! Great Hot Coco and Coffee!…read more I love it! A great place to be at. Great customer service. Wonderful management. Great food. Amazing environment. I really enjoy being here. And i enjoy the entertainment. If you're in Pennsylvania and you're looking for a place to stay, you will not go wrong with the Carbondale Grand Hotel!

Looks nice from the outside-- that's about where it ends. It should have been a warning to us when…read morewe checked in and overheard a heated discussion between someone checking out and the clerk--but we were there for a wedding and were, therefore, committed. The carpets in the common areas are stained. In our room, the beds were the least comfortable we have ever had--lumpy is the best adjective, The soap in the bathroom sink was so small that my wife thought it was a mint. Good luck with the TV. No way to get any thing other than Tubi and Pluto unless you brought sign in info from home. No coffee maker. Breakfast as on a par with most chains. And then the bill on check out has things I have NEVER seen--forced "donations", a "cleaning fee", sales taxes on top of the usual occupancy tax. Then good luck getting someone on the phone to rectify the bill.

Mold in the bathroom and the HVAC units. Needs a deep clean. We woke up with chest pains the…read morelingered for a few days. Neighbors were smoking marijuana. Sheets on the bed were dirty and stained with either blood or other bodily fluids...

What a shit-hole. Used to be OK, now it's dirty, terrible mold in bath, doubt they vacuum anymore…read more Won't stay here again (and we come yearly to visit family).

The absolute worst thing that could happen, happened. There was no coffee in the morning. The…read moremachine was out of order. Noooooooo! That ruined the free breakfast option. We did each eat a waffle and that was pretty good. Not much else to eat available, so don't choose this place because it has breakfast included. (No eggs?!) Hotel room was clean and mostly comfortable. The side of my king bed felt worn and like I was in a hole. Not terribly deep, but not the most comfortable. For around $100 per night, you get a decent value, just don't expect a Four Seasons experience. (We ended up going to Sheetz down the road for coffee and McDonald's for a bite to eat.) I'm going to leave this review before I take a shower and hope I don't have to come back to revise it to only two stars.

What a dump. I stayed in the suit that was way overpriced and it was like going back in time to…read more1985, and not in a good way. The couch was gross. The bathroom was gross. The sink really didn't work. Was just terrible Would not recommend

Always look forward to staying here, especially today driving six hours through a nor'easter,…read more Staff was welcoming, room was ready and clean. The bed was comfortable, the shower's hot water was good and the towels were soft. Breakfast offered plenty of options-most importantly, plenty of hot coffee for the road. Love the location as well- near the interstate. 4.5 stars

Staff was friendly and accommodating. The TV in our room wasn't working. The front desk immediately…read morewalked with us to try and fix it and when it wouldn't, moved us to a new room with no problem. The rooms were large and comfortable. The pillows were on the smaller side but still worked and were comfy. WiFi worked great and I was able to work in the lobby after check out. The fitness center had the basics and was clean and maintained.

We unfortunately needed to switch hotels at the last minute due to a watermain break in Scranton…read more We were driving from Maryland for a wedding so we had to quickly find a new hotel, rebook, get to our new hotel and change clothes to head to the wedding. This hotel was so clean. Room was comfy. Our stay with short, but if we're ever in the area again, I would absolutely book this hotel.

From the moment we walked in till we checked out the next morning we were impressed! The check-in…read moreprocess was painless and the person checking us in was friendly and professional. The lobby was clean, the elevator also and our room was perfect. We liked the fact that we could login to AppleTV+ & Netflix for our tv watching time. At check-out that process also went very smoothly and the person at the counter was friendly and professional. We have nothing to say bad about our stay.

It was wonderful. Tina at the front desk was great. She helped me find a good restaurant. She…read moredeserves a raise. The room was great too. This location is being renovated but it did not affect the service at all. Pool was still open. Everything was neat and clean. Nothing but raves from me.

We stayed here over a half dozen years ago and found the lobby to be regularly a mess with clumps…read moreof dirt from the frackers staying there who would drag it in on the workboots daily. Well things have sure changed here and for the better. No more dirt and grime from the frackers who are now told to remove their filthy boots before entering, thank goodness! As a result, we had a very pleasant stay here for three nights. The staff was great and the breakfast bar was well stocked and regularly attended to. Our room was super clean and the cleaning staff was terrific. The next time we find ourselves in the area we'll definitely stay again!

We held my daughter's bridle shower here on 4/27/25. It was absolutely amazing! The owners Paul and…read moreJosh have this venue decorated and set up so beautifully and made the progress of booking, selecting the food, ect. So easy. The food was amazing! The manager Lala was so very helpful with everything that needed to be done to set up. The wait staff and bartenders were also outstanding! Made my daughters day so special

Over the past 3+ years, proprietors Joshua Mast and Paul Blackledge have lovingly restored this…read moreonce-decrepit mansion into a beautiful event space and small boutique hotel/bed & breakfast. Located steps from the University of Scranton on the main drag of Mulberry Street, The Colonnade's meeting/reception rooms are beautiful as is the suite I stayed in for two nights. The original structure was built in the 1870's and it looks like much was done to preserve as much of the original woodwork, fireplaces and tile work as possible. High ceilings, curved walls, beautiful chandeliers...Joshua and Paul have returned the property to its former grandeur, yet have decorated the space with whimsy. In the Music Room, featuring an antique grand piano that came with the property, the blue walls are covered with lots of fun art work. My suite featured a separate sitting room, beautifully tiled bathroom and a separate bedroom with a king-sized bed with soft, luxurious bedding. Flat screen TV, free wifi and continental breakfast also come with the room. Several family members in town have attended functions from private baby showers to special holiday brunches at the Colonnade and report that the food and festivities were wonderful. There is parking in the back, and be forewarned - the property is off busy Mulberry Street - so for those not used to city noise should be prepared. It can be noisy in the early morning. So, while I have family I can stay with next time I'm in town, I will probably opt for staying at the Colonnade again.