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    Budget Car Rental

    1.0 (2 reviews)

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    2 years ago

    Why does the check in process take about 20 per person? Why aren't cars ready when promised? This service is terrible.

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    4 years ago

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    Hertz Rent A Car

    Hertz Rent A Car

    2.0(12 reviews)
    0.0 mi

    Similar to an earlier negative review they claimed I damaged a vehicle when I did not, my word…read moreagainst theirs. If you must rent from them, Make certain you thoroughly document the condition of your vehicle before renting. They are understaffed so there was no one to check my vehicle in when I returned it, CRAZY, I should have known better. They fly a Hertz banner but but seem to be a franchisee of some type. Why does it matter? because I tried to call Hertz customer support to contest my claim, Hertz Corp, couldn't help me because they were not part of their system and now you're back trying to deal with the Pullman people who made the bogus and false claim in the first place. I am a frequent renter of Hertz, so fly into Spokane and rent there, expensive lesson learned !

    I have never felt a need to write a 1-star review on a place until going to this Hertz. I wish I…read morehad read the other negative responses here before booking, and I hope you save yourself time, money, and trouble by doing the same. When arriving with my family at this Hertz in the Pullman Airport during posted operational hours on Christmas Eve, no one was around their area even though the lights were on and the back office door was slightly open. I had to ask someone working at the airport about what to do, and they referred me to a number that was on a piece of paper on the Hertz desk in small print. After at least 3 phone calls to that number and almost 30 minutes later, a woman finally answered. We had booked our pickup for noon, and though we had arrived at 3 pm, it was absolutely within Hertz's stated policy that this would be no issue as long as the rental was picked up on the same day before closing time - again, which was stated as 6:30 pm. This makes sense, because planes and people are obviously late and don't show up exactly on time for car rentals every day. The woman on the phone line immediately asked if we were the 11 am pickup. I told her we were the noon pickup. She said that it was Christmas Eve and they closed at noon. What? She then claimed that her staff had even stayed longer for an extra hour, but we were a no-show. There was no indication, not on emails and definitely not in the office, that they closed at noon that day (which by the way would have meant they were only open for 1 hour if they opened at 11 am). I explained that their office hours stated that they would be open until 6:30 pm. I understand earlier closing times because of Christmas Eve, but as a travel company, even in a small airport, you would expect them to stick with the posted hours that were advertised to us. Despite trying to explain further, our family was left with no car rental on Christmas Eve - but we were charged in full for the rental we were not allowed to pickup. After many hours of trying to plead our case to both Hertz and Hotwire that we were denied service because this Hertz was not open during its advertised hours, neither would budge and provide a refund. Even if they mistakenly forgot to update their operational hours, they never truly tried to correct the error and treat us as customers that they actually cared about. In reading other comments, it seems like this type of bad business is common. I would highly recommend renting anywhere else.

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    Budget Rent A Car

    Budget Rent A Car

    3.7(6 reviews)
    71.9 mi

    Great car rental agency located right inside the airport terminal. Cars are clean and ready for…read morepick up. Make sure you reserve your car early as car tend to run out during holidays and summertime. Crystal is amazing and she will accommodate your special requests. We rented a 4 wheel Denali and a Ram Truck which was perfect for the snow driving over the tollgate. It was a blizzard when we were there last March.

    Our experience concerning this particular location at the Walla Walla airport would not necessarily…read moreconstitute a 2 star bad experience. The service there was quick, friendly and thorough, all good things. However, this poor rating, and potentially another even worse rating to follow is in regards to the company as a whole and their method and policy of problem solving. It's our first morning here in Walla Walla on a weekend getaway. Upon going out to the car we discover that the key fob doesn't work to open any of the doors. We suspect that the battery must be dead. And if this isn't aggravating enough we soon discover that the hidden key inside the fob doesn't open the door at all. So now we call Budget Car Rental customer service, or should I call it disservice? After giving and receiving the usually verification information and explaining the situation I was informed that I had not purchased and Roadside assistance package, non was offered upon renting the car, and that the fee to come unlock the door and jumpstart the car would be $120 and to add insult to injury, there was going to be a 4 to 6 hour wait in order to receive the needed service. That's complete BULLSHIT!!! We have a getaway vacation to enjoy. Enter AAA, and Thank God for AAA. Free roadside service to their members and they'll have the issue fixed and we'll be on our way in less than an hour. The question that remains is whether or not Budget is going to discount the cost of this rental because of giving us a car with a faulty battery which stranded us and potentially, if not for AAA, detained us from any use of the vehicle, or are they going to stick us with the full price. If that is the case there will be a follow-up review that will be only 1-star and the review will be even nastier.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.5(34 reviews)
    68.0 mi

    My husbands truck was in the shop so we needed a rental to take my daughter to camp at Seattle…read moreUniversity. We scheduled it for 8-9 am. The night before they called me AFTER hours and left me a voicemail saying they wouldn't have a car ready until 11:00-12:00. I called back immediately and since it was after hours I got an automated message. We arrived at 11:00. The communication was awful. We had a few things we could have done in the meantime if it wasn't ready. They kept saying it'll be just a bit longer. We left the store at 2:20! Then had to run our few errands. So our planned trip of 8am - 9am ended up putting us so behind schedule we missed an important event scheduled for that day.

    Needed a rental due to vehicle breakdown in Coeur d'Alene, Idaho. Called Enterprise reservation…read morenumber and was told that there was a vehicle available to get us back on the road. Went to the Enterprise location and was immediately told that there was NO vehicle available until the next afternoon at earliest. Both persons in the office were RUDE and offered no accommodations for my wife and I, as we had been dropped off assuming there was a vehicle for us. Now we are in Coeur d'Alene, Idaho, having never been there and STRANDED. Thank goodness for Thrify Car Rental Asst Manager, he found a Corporate rental that needed to go to Seattle - arranged for us to drive it to our destination. Enterprise needs to grow some balls and do the right thing.

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    Budget Car Rental - carrental - Updated May 2026

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