Didnt have the car i reserved just like in seinfeld. i called enterprise to escalate to the region…read more they opened a case and gave me a case number but never responded.

The best place to rent a vehicle. This group of people have the best customer service. Multiple…read moretimes have gone out of the way to find what I need. 10/10!

Similar to an earlier negative review they claimed I damaged a vehicle when I did not, my word…read moreagainst theirs. If you must rent from them, Make certain you thoroughly document the condition of your vehicle before renting. They are understaffed so there was no one to check my vehicle in when I returned it, CRAZY, I should have known better. They fly a Hertz banner but but seem to be a franchisee of some type. Why does it matter? because I tried to call Hertz customer support to contest my claim, Hertz Corp, couldn't help me because they were not part of their system and now you're back trying to deal with the Pullman people who made the bogus and false claim in the first place. I am a frequent renter of Hertz, so fly into Spokane and rent there, expensive lesson learned !

I have never felt a need to write a 1-star review on a place until going to this Hertz. I wish I…read morehad read the other negative responses here before booking, and I hope you save yourself time, money, and trouble by doing the same. When arriving with my family at this Hertz in the Pullman Airport during posted operational hours on Christmas Eve, no one was around their area even though the lights were on and the back office door was slightly open. I had to ask someone working at the airport about what to do, and they referred me to a number that was on a piece of paper on the Hertz desk in small print. After at least 3 phone calls to that number and almost 30 minutes later, a woman finally answered. We had booked our pickup for noon, and though we had arrived at 3 pm, it was absolutely within Hertz's stated policy that this would be no issue as long as the rental was picked up on the same day before closing time - again, which was stated as 6:30 pm. This makes sense, because planes and people are obviously late and don't show up exactly on time for car rentals every day. The woman on the phone line immediately asked if we were the 11 am pickup. I told her we were the noon pickup. She said that it was Christmas Eve and they closed at noon. What? She then claimed that her staff had even stayed longer for an extra hour, but we were a no-show. There was no indication, not on emails and definitely not in the office, that they closed at noon that day (which by the way would have meant they were only open for 1 hour if they opened at 11 am). I explained that their office hours stated that they would be open until 6:30 pm. I understand earlier closing times because of Christmas Eve, but as a travel company, even in a small airport, you would expect them to stick with the posted hours that were advertised to us. Despite trying to explain further, our family was left with no car rental on Christmas Eve - but we were charged in full for the rental we were not allowed to pickup. After many hours of trying to plead our case to both Hertz and Hotwire that we were denied service because this Hertz was not open during its advertised hours, neither would budge and provide a refund. Even if they mistakenly forgot to update their operational hours, they never truly tried to correct the error and treat us as customers that they actually cared about. In reading other comments, it seems like this type of bad business is common. I would highly recommend renting anywhere else.

These guys really stand up to their name as "Nice". We moved from Arizona to Pullman WA during the…read moreworst storm in a century and had nothing but issues returning the truck due to the weather. Not only did they grace us with some extra time without charging us, they also drove my fiance to the bus station after he managed to finally return the truck. We will be doing a second stage of this move and will totally use them again. Great people!

Rihanna/Brianna and Caleb were so helpful…read more I had a cancelled flight in Lewiston and had already dropped my keys off in the lockbox and they had JUST opened. They drove over from their offsite location to open the box up so that I could make the drive to Spokane to catch a different flight to make it home. Thank you SOOOO much!!!!!

I had a reservation confirmation on line to pick up a vehicle for 2 weeks. I received a call 3…read morehours prior to pick up to inform me they had no vehicles available. After receiving the message on my phone, I called central reservations and they confirmed my reservation. They transferred me to the branch directly. According to George they are "upside down" in inventory and the reservation system will allow you to book a reservation even if there are no cars available. So now I'm stranded trying to find a vehicle only a couple of hours before I need it. If you're a gambler go ahead and reserve. If you need your reservation to be honored, go somewhere else.

The service here is SO friendly. The only downside to this location is that they don't always have…read morea great selection of cars, or you would book a certain type of vehicle online only to find that they don't have that type when you arrive to pick it up. But, I can't rave about their friendly service enough. The cars are always clean when I have rented from here (I cannot say the same about Budget at the airport!) and no complaints other than the limited car types available here.

Rented a "You Click We Pick" vehicle which offers a compact or larger vehicle and ended up getting…read morea Nissan Rouge (compact SUV) which worked perfectly for my family of five. I ended up saving around $30.00 compared to actually picking the Rouge at the initial rental. The entire staff was super friendly and not pushy about offering their additional coverages which we kindly declined. They were able to pick me up from Walla Walla University upon pick up of the vehicle and take me back to the school upon its return which was amazing because there aren't any Lyft drivers available in town. I actually forgot to fill up the gas tank when I returned the vehicle but they let me fill up at a nearby gas station saving me about $13.00. I would totally rent from this location again.

My car dealership provided me w/ a rent-a-car; my young son, and I, were lucky enough to have Chris…read morepick us up, and complete the transaction. Chris is a lovely young man -- professional, thoughtful, dedicated, and extremely personable. Anyone would be lucky to have this young man in their employ. If I was hiring, I guarantee you, I would try to entice Chris to join my company. He's a gem! Give that boy a raise!

My favorite place to ever have rented a car from! Troy and Billy are awesome even though Troy…read moreloves the Packers. These guys do everything to help you and I have rented a lot of cars from them over the past two years. My company has as well. They will pick you up and drop you off. I cant count how many times they have helped me on pricing, upgrades, extended rentals, flats, etc. Great folks and excellent selection and prices.

Great car rental agency located right inside the airport terminal. Cars are clean and ready for…read morepick up. Make sure you reserve your car early as car tend to run out during holidays and summertime. Crystal is amazing and she will accommodate your special requests. We rented a 4 wheel Denali and a Ram Truck which was perfect for the snow driving over the tollgate. It was a blizzard when we were there last March.

Our experience concerning this particular location at the Walla Walla airport would not necessarily…read moreconstitute a 2 star bad experience. The service there was quick, friendly and thorough, all good things. However, this poor rating, and potentially another even worse rating to follow is in regards to the company as a whole and their method and policy of problem solving. It's our first morning here in Walla Walla on a weekend getaway. Upon going out to the car we discover that the key fob doesn't work to open any of the doors. We suspect that the battery must be dead. And if this isn't aggravating enough we soon discover that the hidden key inside the fob doesn't open the door at all. So now we call Budget Car Rental customer service, or should I call it disservice? After giving and receiving the usually verification information and explaining the situation I was informed that I had not purchased and Roadside assistance package, non was offered upon renting the car, and that the fee to come unlock the door and jumpstart the car would be $120 and to add insult to injury, there was going to be a 4 to 6 hour wait in order to receive the needed service. That's complete BULLSHIT!!! We have a getaway vacation to enjoy. Enter AAA, and Thank God for AAA. Free roadside service to their members and they'll have the issue fixed and we'll be on our way in less than an hour. The question that remains is whether or not Budget is going to discount the cost of this rental because of giving us a car with a faulty battery which stranded us and potentially, if not for AAA, detained us from any use of the vehicle, or are they going to stick us with the full price. If that is the case there will be a follow-up review that will be only 1-star and the review will be even nastier.

I prepaid for a car that I thought I would have for 2 weeks, but returned it less then a week. I…read morewas told since I brought it back early I would get a refund. That is absolutley false information. I called customer service, because it was not showing up on my credit card. I spoke to a supervisor and she advised me that "it is not refundable for a prepaid car" The car itself was very dirty and looked like it had been parked in an abandoned lot for months. Very disappointed that this is their policey. Don't book online apparently you need to go to the place itself so they can let you know about this information, is what I was told. Thank you but no thank you Budget. I will let everyone know your scam.

Check in was a breeze! Friendly gentlemen at the counter! Great rate! Car was super clean! Ran…read moresmooth! And super duper friendly service at check out with Richard! I usually use enterprise but I am now a fan of Budget! Thank you!

A kind young gentleman picked me up today from dropping my vehicle off at crash champions in CDA. I…read morehad my newborn and toddler with me. The guy helped me practically "move in" to my rental vehicle - 2 car seats, stroller and all. The day had been long for both my children (it was only 11AM lol) and my baby cried, my toddler screamed, and I apologized the whole way to enterprise to fill out rental paperwork. A great form of birth control for the young man, I'm sure. He wound up getting me a deal on the bigger mom-friendly car. I don't normally leave reviews, but he was a human on a day that I needed a human. I am very thankful to him. I wish I would have gotten his name, the young man deserves a raise, some kick-backs, or at least a pat on the back for his interpersonal skills.

My husbands truck was in the shop so we needed a rental to take my daughter to camp at Seattle…read moreUniversity. We scheduled it for 8-9 am. The night before they called me AFTER hours and left me a voicemail saying they wouldn't have a car ready until 11:00-12:00. I called back immediately and since it was after hours I got an automated message. We arrived at 11:00. The communication was awful. We had a few things we could have done in the meantime if it wasn't ready. They kept saying it'll be just a bit longer. We left the store at 2:20! Then had to run our few errands. So our planned trip of 8am - 9am ended up putting us so behind schedule we missed an important event scheduled for that day.