Decent little airport. Does pretty much what you need it to do. They don't have a tower so…read moresometimes winter flights can't land so you are taking your chances because you might get returned to Seattle. Apparently they are putting in a tower soon so that might improve things. There are some quaint little details like a house cat and a lending library/honesty book shelf near the door. Last time I was there they had Thomas Piketty's "Capital in the 21st Century" for 5 bucks. What a deal. To all those one-star reviews out there, you should probably take it easy when you come to the Palouse.

Flew into this airport once or twice due to travel troubles. Smaller airport with smaller planes…read morebut not bad. It is a short distance from entrance to the planes here. Recommend if cost is not an issue ans need to fly into town rather than Spokane.

What a horrendous airport! Incompetent Alaska Air staff who could care less about safety or…read moreservice. TSA are bizarre as well. They told me they never fly because of the airlines. Such a disappointment.

Good facility for all pax and crew needs at Interstate. Hertz brought our pax rental car as…read morerequested and all just right. Line guys took good care of our N126M fuel and crew car requests. Nice pilot lounge.

Why does the check in process take about 20 per person? Why aren't cars ready when promised? This…read moreservice is terrible.

While the car drove fine, even though I'm Budget FastBreaks, I likely won't rent here again…read more Pick-up and drop-off were poor. The check-in employee, Gabriel, was challenged to give proper directions to their car in one of the smallest airports ever. The lot is dark and cold and just to say "go out the door and turn left. Your car is in spot #7" is not good enough. How about "the car is in the furthest, darkest, corner of the lot on the left"? Instead budget customers are wandering aimlessly in the dark and cold trying to find space #'s which you couldn't really see without lights (i.e. Hertz has bright lights and you can't miss their signage). Upon drop off there were no employees prior to my flight so I asked Hertz and they said the budget staff went home for the day. The instructions were to fill out a form and put the keys and form in a box. This required trudging back out to the car with luggage and my dog to get the license plate and mileage info. Somehow I knew they would overcharge me and sure enough they did. I had made the effort to fill up the fuel tank at the Chevron about a mile or 2 down the street (closest gas station on my GPS). However, I just received the bill and the agent who eventually showed up long after I was gone, Lenora, had the nerve to charge me for fuel. Of course when you call them they rarely are there to answer so I had to spend a bunch of time on hold with Budget central customer service who eventually credited me back.

Similar to an earlier negative review they claimed I damaged a vehicle when I did not, my word…read moreagainst theirs. If you must rent from them, Make certain you thoroughly document the condition of your vehicle before renting. They are understaffed so there was no one to check my vehicle in when I returned it, CRAZY, I should have known better. They fly a Hertz banner but but seem to be a franchisee of some type. Why does it matter? because I tried to call Hertz customer support to contest my claim, Hertz Corp, couldn't help me because they were not part of their system and now you're back trying to deal with the Pullman people who made the bogus and false claim in the first place. I am a frequent renter of Hertz, so fly into Spokane and rent there, expensive lesson learned !

I have never felt a need to write a 1-star review on a place until going to this Hertz. I wish I…read morehad read the other negative responses here before booking, and I hope you save yourself time, money, and trouble by doing the same. When arriving with my family at this Hertz in the Pullman Airport during posted operational hours on Christmas Eve, no one was around their area even though the lights were on and the back office door was slightly open. I had to ask someone working at the airport about what to do, and they referred me to a number that was on a piece of paper on the Hertz desk in small print. After at least 3 phone calls to that number and almost 30 minutes later, a woman finally answered. We had booked our pickup for noon, and though we had arrived at 3 pm, it was absolutely within Hertz's stated policy that this would be no issue as long as the rental was picked up on the same day before closing time - again, which was stated as 6:30 pm. This makes sense, because planes and people are obviously late and don't show up exactly on time for car rentals every day. The woman on the phone line immediately asked if we were the 11 am pickup. I told her we were the noon pickup. She said that it was Christmas Eve and they closed at noon. What? She then claimed that her staff had even stayed longer for an extra hour, but we were a no-show. There was no indication, not on emails and definitely not in the office, that they closed at noon that day (which by the way would have meant they were only open for 1 hour if they opened at 11 am). I explained that their office hours stated that they would be open until 6:30 pm. I understand earlier closing times because of Christmas Eve, but as a travel company, even in a small airport, you would expect them to stick with the posted hours that were advertised to us. Despite trying to explain further, our family was left with no car rental on Christmas Eve - but we were charged in full for the rental we were not allowed to pickup. After many hours of trying to plead our case to both Hertz and Hotwire that we were denied service because this Hertz was not open during its advertised hours, neither would budge and provide a refund. Even if they mistakenly forgot to update their operational hours, they never truly tried to correct the error and treat us as customers that they actually cared about. In reading other comments, it seems like this type of bad business is common. I would highly recommend renting anywhere else.

Called for a pick up and the driver had to wait 2 mins for me to come out. No warning or anything…read morejust left. When I called they said they would find out where my driver went. Maybe the wrong side of the building? Nope. He completely left. And the person who was suppose to talk to my driver texted him instead of calling so I sat there for 15 mins awaiting just to get ignored when I called.

I booked Pro Cab from Pullman-Moscow airport to Moscow and the driver took in someone from Pullman…read moreairport without my permission who was actually going to Pullman so driver drove me to Pullman to drop the guy and later Moscow where on the way he turned on meter and charged me $30 where actually I used to pay $20. Then he was arguing with me that I got discount. Horrible experience!! Never ever go with it again.

do not trust greyhound!! the bus never showed up and they took my money, no refund!! the customer…read moreservice at the pullman wa stop said this bus is always late, by more than 2 hours!! don't purchase the ticket, they will not give you your money back, even if the bus does not show up!!

Don't take Northwestern Trailways if you need to get where you are going on time…read more On a recent trip to the airport, the bus arrived over two hours late. They were late to the stop where I got on the bus, and got further and further behind schedule as they went. When they got to the second to last stop in Spokane, the bus waited there for a long time to try to deal with transferring a lost suitcase between buses. The driver of the bus I was on was waiting for another driver to show up, and we only later found out that she had been there the whole time, but had been sleeping in the back of her bus. The long wait could have been avoided. The driver was really nice and apologetic about the wait, and I wasn't in a hurry so I told him it was ok, but this is no was to run a bus company.

Didnt have the car i reserved just like in seinfeld. i called enterprise to escalate to the region…read more they opened a case and gave me a case number but never responded.

The best place to rent a vehicle. This group of people have the best customer service. Multiple…read moretimes have gone out of the way to find what I need. 10/10!

Same as Pro Cabs. Only one guy I've ever gotten and he quotes "15 minutes" each time I call…read moreregardless of how long it actually takes him

We scheduled a time a week ahead of time to be picked for the airport early in the morning. We…read morewaited in front of our apartment for 30 minutes, then put our luggage in our own car and drove ourselves to the airport, paying for parking for a week. We barely made our flight, this company cannot be depended upon for picking you up at a specific time, they completely forgot about us.

My daughter was picked up from the airport by an older man in a minivan with a missing bumper. His…read morevan was full of trash and very scary. The entire ride.back to her dorm he was asking her very personal questions and kept telling her that she was very pretty. She is only 19 and was terrified the entire ride. She felt extremely uncomfortable and unsafe. Being in a college town, you may want to vet out your drivers, especially if they are driving young college students around.

I have already ridden with these guys 4x, since my arrival, in Pullman and......I LOVE them!!!…read more Kind, timely and really accommodating! They provided me restaurant recommendations and, even patiently waited for me, while I ordered a coffee, after dinner! Couldn't ask for better service! Thank you, Ashley and Jenn!!!