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    Alaska Airlines

    4.7 (3 reviews)

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    Pullman-Moscow Regional Airport - PUW - New 49k sq ft terminal opening May 22 2024 / photo from their FB

    Pullman-Moscow Regional Airport - PUW

    (29 reviews)

    Flew into this airport once or twice due to travel troubles. Smaller airport with smaller planes…read morebut not bad. It is a short distance from entrance to the planes here. Recommend if cost is not an issue ans need to fly into town rather than Spokane.

    We decided to fly into Pullman from Seattle due to seeing a specialist across the state line in…read moreMoscow, Idaho. This has to be one of the most unpleasant airports I have ever seen. Everything is so cheap and outdated. It was small with barely anything to eat or accommodations. I know it's a small area, but still it could be more aesthetically pleasing. People are just allowed to smoke by the door, which was a real turn off while trying to wait for our ride to pick us up. Also, the guy at the Budget rental car counter doesnt even go outside. He just vapes at his desk, not giving a crap. like wth!? Can you say COUNTRY BUMPKIN!? Most all airports have a designated smoking area away from the main doors. PUW needs to GET WITH IT! The perk is you can walk in like 10 mins before the flight and board. However, no food, and the vending machines are broken most of the time. The staff of the airport was non existent and had all of two TSA agents. The staff has been here all the years I have been flying here and they are rude and cold. ZERO customer service. I only fly here for one reason, CONVENIENCE! Otherwise, I would not. They often have a house cat running around which is inconsiderate considering some people have CAT ALLERGIES! Oh well, I guess. It really needs a major remodel. There was even a book sales counter that worked on the honesty system. What is This? 1995? You could see nothing but hills and plains outside. Also, winter flights are often cancelled and delayed due to no tower, but they are in the process of building a tower so hopefully that will all change and become more efficient, but don't hold your breath. lol. Also, the restrooms were dirty as well. It did the job for us and got us where we needed to go, but I think next time I may just take a cheaper flight into Spokane and do the drive down to Pullman. I recommend this airport if it's an absolute necessity for you.

    Budget Car Rental

    Budget Car Rental

    (2 reviews)

    Why does the check in process take about 20 per person? Why aren't cars ready when promised? This…read moreservice is terrible.

    While the car drove fine, even though I'm Budget FastBreaks, I likely won't rent here again…read more Pick-up and drop-off were poor. The check-in employee, Gabriel, was challenged to give proper directions to their car in one of the smallest airports ever. The lot is dark and cold and just to say "go out the door and turn left. Your car is in spot #7" is not good enough. How about "the car is in the furthest, darkest, corner of the lot on the left"? Instead budget customers are wandering aimlessly in the dark and cold trying to find space #'s which you couldn't really see without lights (i.e. Hertz has bright lights and you can't miss their signage). Upon drop off there were no employees prior to my flight so I asked Hertz and they said the budget staff went home for the day. The instructions were to fill out a form and put the keys and form in a box. This required trudging back out to the car with luggage and my dog to get the license plate and mileage info. Somehow I knew they would overcharge me and sure enough they did. I had made the effort to fill up the fuel tank at the Chevron about a mile or 2 down the street (closest gas station on my GPS). However, I just received the bill and the agent who eventually showed up long after I was gone, Lenora, had the nerve to charge me for fuel. Of course when you call them they rarely are there to answer so I had to spend a bunch of time on hold with Budget central customer service who eventually credited me back.

    Hertz Rent A Car

    Hertz Rent A Car

    (12 reviews)

    Similar to an earlier negative review they claimed I damaged a vehicle when I did not, my word…read moreagainst theirs. If you must rent from them, Make certain you thoroughly document the condition of your vehicle before renting. They are understaffed so there was no one to check my vehicle in when I returned it, CRAZY, I should have known better. They fly a Hertz banner but but seem to be a franchisee of some type. Why does it matter? because I tried to call Hertz customer support to contest my claim, Hertz Corp, couldn't help me because they were not part of their system and now you're back trying to deal with the Pullman people who made the bogus and false claim in the first place. I am a frequent renter of Hertz, so fly into Spokane and rent there, expensive lesson learned !

    I have never felt a need to write a 1-star review on a place until going to this Hertz. I wish I…read morehad read the other negative responses here before booking, and I hope you save yourself time, money, and trouble by doing the same. When arriving with my family at this Hertz in the Pullman Airport during posted operational hours on Christmas Eve, no one was around their area even though the lights were on and the back office door was slightly open. I had to ask someone working at the airport about what to do, and they referred me to a number that was on a piece of paper on the Hertz desk in small print. After at least 3 phone calls to that number and almost 30 minutes later, a woman finally answered. We had booked our pickup for noon, and though we had arrived at 3 pm, it was absolutely within Hertz's stated policy that this would be no issue as long as the rental was picked up on the same day before closing time - again, which was stated as 6:30 pm. This makes sense, because planes and people are obviously late and don't show up exactly on time for car rentals every day. The woman on the phone line immediately asked if we were the 11 am pickup. I told her we were the noon pickup. She said that it was Christmas Eve and they closed at noon. What? She then claimed that her staff had even stayed longer for an extra hour, but we were a no-show. There was no indication, not on emails and definitely not in the office, that they closed at noon that day (which by the way would have meant they were only open for 1 hour if they opened at 11 am). I explained that their office hours stated that they would be open until 6:30 pm. I understand earlier closing times because of Christmas Eve, but as a travel company, even in a small airport, you would expect them to stick with the posted hours that were advertised to us. Despite trying to explain further, our family was left with no car rental on Christmas Eve - but we were charged in full for the rental we were not allowed to pickup. After many hours of trying to plead our case to both Hertz and Hotwire that we were denied service because this Hertz was not open during its advertised hours, neither would budge and provide a refund. Even if they mistakenly forgot to update their operational hours, they never truly tried to correct the error and treat us as customers that they actually cared about. In reading other comments, it seems like this type of bad business is common. I would highly recommend renting anywhere else.

    Alaska Airlines - airlines - Updated May 2026

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