We rode with Bobby from Pullman to Moscow and he was so friendly and nice! He wasn't even supposed…read moreto be on the clock but when we texted he came to pick us up right away. Friendly, kind, and overall great service!

The service was great!! Bobby was awesome and very respectful, he did not lie about the pickup ETA…read moreand did not overcharge for the trip in the snowy route. Highly recommend...

Called for a pick up and the driver had to wait 2 mins for me to come out. No warning or anything…read morejust left. When I called they said they would find out where my driver went. Maybe the wrong side of the building? Nope. He completely left. And the person who was suppose to talk to my driver texted him instead of calling so I sat there for 15 mins awaiting just to get ignored when I called.

I booked Pro Cab from Pullman-Moscow airport to Moscow and the driver took in someone from Pullman…read moreairport without my permission who was actually going to Pullman so driver drove me to Pullman to drop the guy and later Moscow where on the way he turned on meter and charged me $30 where actually I used to pay $20. Then he was arguing with me that I got discount. Horrible experience!! Never ever go with it again.

By accident I ran into your driver today. I thought you were out of business bc I tried three…read moredifferent times to call around thanksgiving and nobody answered. The driver promised he would answer so ill try once more in the near future bc I really need this service.

My daughter was picked up from the airport by an older man in a minivan with a missing bumper. His…read morevan was full of trash and very scary. The entire ride.back to her dorm he was asking her very personal questions and kept telling her that she was very pretty. She is only 19 and was terrified the entire ride. She felt extremely uncomfortable and unsafe. Being in a college town, you may want to vet out your drivers, especially if they are driving young college students around.

for the most part they are good, some drivers wait too long for kids running for the bus. I…read moredislike how they will drop routs randomly and sometimes wait at a stop for no apparent reason for up to 15 minutes at times, it is made worse when it is close to the top of the hour and everyone on there is trying to get to class, but the driver just sits at the bus stop. I know they do this to keep the routs spaced evenly, but they should do this during the half-hours only, since this practice has made me, and everyone else on that bus late for class before. Living out in Apartment Land, it is nice that I can take either Express 1, or Express 2 to get to campus/home, or alternatively North or South at night/on the weekends. They need to make the bus tracking map on their website available in the smart phone markets.

do not trust greyhound!! the bus never showed up and they took my money, no refund!! the customer…read moreservice at the pullman wa stop said this bus is always late, by more than 2 hours!! don't purchase the ticket, they will not give you your money back, even if the bus does not show up!!

Don't take Northwestern Trailways if you need to get where you are going on time…read more On a recent trip to the airport, the bus arrived over two hours late. They were late to the stop where I got on the bus, and got further and further behind schedule as they went. When they got to the second to last stop in Spokane, the bus waited there for a long time to try to deal with transferring a lost suitcase between buses. The driver of the bus I was on was waiting for another driver to show up, and we only later found out that she had been there the whole time, but had been sleeping in the back of her bus. The long wait could have been avoided. The driver was really nice and apologetic about the wait, and I wasn't in a hurry so I told him it was ok, but this is no was to run a bus company.

Flew into this airport once or twice due to travel troubles. Smaller airport with smaller planes…read morebut not bad. It is a short distance from entrance to the planes here. Recommend if cost is not an issue ans need to fly into town rather than Spokane.

We decided to fly into Pullman from Seattle due to seeing a specialist across the state line in…read moreMoscow, Idaho. This has to be one of the most unpleasant airports I have ever seen. Everything is so cheap and outdated. It was small with barely anything to eat or accommodations. I know it's a small area, but still it could be more aesthetically pleasing. People are just allowed to smoke by the door, which was a real turn off while trying to wait for our ride to pick us up. Also, the guy at the Budget rental car counter doesnt even go outside. He just vapes at his desk, not giving a crap. like wth!? Can you say COUNTRY BUMPKIN!? Most all airports have a designated smoking area away from the main doors. PUW needs to GET WITH IT! The perk is you can walk in like 10 mins before the flight and board. However, no food, and the vending machines are broken most of the time. The staff of the airport was non existent and had all of two TSA agents. The staff has been here all the years I have been flying here and they are rude and cold. ZERO customer service. I only fly here for one reason, CONVENIENCE! Otherwise, I would not. They often have a house cat running around which is inconsiderate considering some people have CAT ALLERGIES! Oh well, I guess. It really needs a major remodel. There was even a book sales counter that worked on the honesty system. What is This? 1995? You could see nothing but hills and plains outside. Also, winter flights are often cancelled and delayed due to no tower, but they are in the process of building a tower so hopefully that will all change and become more efficient, but don't hold your breath. lol. Also, the restrooms were dirty as well. It did the job for us and got us where we needed to go, but I think next time I may just take a cheaper flight into Spokane and do the drive down to Pullman. I recommend this airport if it's an absolute necessity for you.

I just tried booking a ride that is only a couple blocks. I am disabled and am unable to drive, and…read moreI have no car. The woman on the phone told me "It's just a couple blocks, you could just walk it." When told I was disabled, she replied "Just making sure we are on the same page." If I could give a lower rating, I would!

Worst service ever. I have used this company before, a very long time ago. Never really had a…read moreproblem. However, today they seem to be incommunicado. I have tried for two hours to reach someone so I can get to a medical appointment. Each time it goes to voicemail and says that the voicemail box is full and disconnects the call. If you are going to advertise hours of operation, it would be nice if you actually had a way that customers could actually reach you during hours of operation. Their customer service is nonexistent.

ONTIME, RELIABLE FRIENDLY, HELPFUL!! We had an 8 hour drive to get back for work the next day and…read morethey showed up right on time and had an extra person! They were very helpful, offered suggestions, offered to help with whatever might need setting up! . They had an enclosed trailer to protect the furniture in case of incremental weather, dust, etc. True North is the company you want to hire!

great moving company really care about the level of service they provide well done you guysread more

This is one of the cheapest ways to get from the Spokane Airport to Pullman if you don't have a…read morecar. They are very helpful. When my plane was half an hour late they waited for me. Their drivers are polite and professional. Their mini buses are comfortable. The only reason I'm not giving them five stars is because they only run this shuttle once a day in each direction, except on Fridays when they run it twice. It is a bit annoying to have to plan your flight around a once a day shuttle. They also run a shuttle between WSU and UI that is free for students, and that service is pretty good. Make sure you know where the bus stop is though, particularly in Moscow. The stops can be difficult to find and the signage is sometimes confusing. They also run special buses to Seattle for holidays. I have not used those services because the times never seem to be convenient, particularly for the return bus to Pullman. Also they only sell those tickets as a round trip.

Five stars to the experienced drivers, staff and owners. Weekend Express for Winter Break Jan…read more 12th. Not only did they give updates, have to re-route and still got our Cougs there safely and made great time under the conditions. #628 Was greeted warmly, loaded bags and excellent driver. Love Will be riding again. Give him a raise