First rented the only car left at Paine Field yesterday and then realized the next day the AC didn't work when starting our way to Spokane. Yikes! Tim was able to do a car swap for us at the Bellevue location and did so within a few minutes. The only bummer is after we left, we noticed our paperwork was marked "full" (the car was under 1/2 full and the original rental was 2/8 full). Thankfully, Clare took care of the error kindly and quickly. Thank you Tim & Clare for saving us from a very hot and unpleasant 5-hour drive! read more

Budget - Tim and Clare working hard to get customers on their way! Both were super efficient and kind. - Truck Rental Near Me - Bellevue, Washington

Rented online because we needed an extra car because we were down to one car. Staff inside were friendly at pickup and drop off. Requested a Chevy Bolt online but EV6 was what they had which was fine since it was an upgrade in my mind. The only thing tricky was returning it at the 3/4 full charge when my husband drove the car to work then dropped it off after work. Ended up returning it with about 87% charge- more than the 75% that it came to us with. For two days it was $108 which was cheaper than the gas cars and having a charger at home made the choice a no brainer since the total for a gas car was around $130 for two days. The price in general seems high for just two days which is why four stars instead of five. The lot is definitely small so you need to be careful when serving and departing. read more

Budget - Truck Rental Near Me - Bellevue, Washington

I recently rented a vehicle from Budget. I did all of my reservation and payment via their website. That was super easy. Upon arrival to the pick up location I was shocked to see it in such disarray. The exterior of the building is not inviting and in fact I was sort of scared to go in. It's an actual modular building that is pretty run down. When you walked up the stairs they freaked and looked like it was an accident waiting to happen. Once inside the carpet was super old and worn and the staff looked like they were freezing since they had jackets on and gloves while helping customers. The staff was super helpful, they were kind and knowledgeable but they didn't seem to enjoy there work environment and I can't blame them. While my experience with Budget regarding the rental was good. I feel as though they could better the building in where there employees work. read more

Budget - Entrance to Budget - Truck Rental Near Me - Bellevue, Washington

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Horrible customer service. Did not have the truck I had booked for my reservations. Started yelling at me. It would have been fine just to tell me sorry no trucks. Not to make me wait 30 minutes and try to give me a van, which was way too small read more

do not ever use this company. We were moving our son from Seattle to Portland and had to confirmed reservation. They left a message early in the week that they may not have a van available. I called back and had confirmed that they did have one and also got a confirmation via email. When I went there, they claim they had called and left messages since I had originally called which was an absolute lie. they did not have any vans to offer me and we had to find another place at the last minute for a lot more money. Never ever use this place! Both the manager and the sales person were liars. Horrible experience. read more

Worst customer service would be an understatement, employees are belligerent and rude to the point it's almost cartoonish. How do these clowns get any business at all when they're so incompetent? read more

I rented a van for moving yesterday and I have a confirmation of $67.54. The guy at the counter was very nice. So props to that. What matters is, they took my card and put a deposit of $150 on the van. No problem, I understand the deposit part. I took the car back late, and they charged me $25 dollars more. Which is fine, because things happened and if I need to pay more I don't mind. SO WHERE'S THE POOP? DANIELLA, the person that took my call, were so rude man. I'm trying to stay calm and asked about the fee charge and she talked to me like I'm the one charging her, with questions. I'm fine with paying the fine, but then this woman with such bad manners made me feel like I need to leave this feedback. Please give your people a proper training, and DANIELLA needs to be reviewed please. The call is at 10:30am, August 29th, 2024. Unless you guys don't even have a call recording device, that is just super bad business. NEVER EVER RETURN TO THIS AGAIN. PLEASE DON'T COME HERE, THIS PLACE SUCKS. Except for the guy who helped me with the rent, he did great, get a better job bro. read more

DO NOT rent a moving van/truck from this company! We booked online for a pick up time of 5pm. We got there just before 5pm and the door was locked. after knocking they let us in. We reserved a large moving van for a one way out of state move. They didn't have what we reserved and "upgraded" us to a larger truck which goes through more gas. Nice to upgrade in car rentals but when you are moving you pick one that fits your needs. Fast forward to the return of the truck. Reservation was until 5pm drop off in CA. Thinking we want to make sure they are open we return just after 4pm to where they locked up and are about to drive away. they would not accept the return and said we would be charged for another day even though we tried to bring it back in time and they wouldn't help. This company needs to communicate better with corporate and local businesses. Failed all around! read more

Really wish I could give 0/5 stars. I reserved a budget truck over two months ago in anticipation of a move. Nobody contacted me from this location to tell me that the truck was unavailable. Somebody from Budget corporate had to call me to tell me, and she even said that it was this location's responsibility to let me know. Just awful. Didn't even contact me until 12 hours before the time I was scheduled to pick it up. Just go with Uhaul instead. Do NOT reserve a truck from this place, no matter what. read more

Rented a car for a month while my car is in the shop. I returned the car and thought that was that. 2 weeks later I received a letter (dated a week after I returned the car) that they were charging me $125 for "damage"-finding animal hair. I didn't have any animals in the car and requested proof that there was some sort of damage. They sent me 2 pictures of floor mats that needed to be vacuumed because they had dirt on them. I asked for escalation because being charged $125 2 weeks after returning a car because they needed to vacuum didn't seem right to me. The response was another customer service agent saying they already responded, so still waiting to hear from a manager. To make this all more infuriating both cars I had rented from Budget clearly were not detailed well. One had an empty bag of nuts and a water bottle under the seat. The other had coffee spilled all over the backseat (I cleaned that up with Clorox wipes, so easily cleaned if anyone had noticed) If you aren't renting out immaculate cars, don't charge $125 because you need to vacuum. read more

Quick hassle free service I was in my car within 5 min of arriving. Honorable management. They actually care about customer service and experience. I went over my 24 hour by a few min and they made the adjustment so I wasn't charged for an extra day. What an efficient team and easy in and out location. I highly recommend! read more

I wish I could give negative stars for the HORRIBLE customer service at the Budget Truck Rental on 116th in Bellevue. We moved here from Colorado and had minimal problems with the truck or trailer that we towed with our car on it. All of our problems began when we arrived in Bellevue and had to deal with the truly obnoxious woman running this location. We drove to this location with the intent of unloading our car and leaving the trailer, since we had no place to store the trailer at the city location we were moving to. She was adamant that we could not do that and offered no alternatives. My wife was finally able to convince her to allow this at great inconvenience to her. (I don't understand why it's a problem to return something early!) I tried to return the truck at the end of the day, arriving a couple of minutes before closing, but there was no one there. I parked the truck in the lot, between two other Budget trucks, locked it up, and returned the next morning. When I arrived, she continued her obnoxious behavior, telling me first that I was late (my truck wasn't due for another 2 hours) because I was supposed to return it the previous day. I explained that I was there before 6 to which she refused to believe. She kept pushing me about being late and bitched about how I created a liability for her by leaving the truck there (remember, this is their truck and I'm trying to return it early). She said they don't take overnight returns, even though the sign in the lot explains the process for an overnight return. When I pointed that out, she said it was up to each location to decide, and it's only offered if she gives prior permission (the sign in her lot said nothing about this). I then asked her to review the truck with me (as I sensed she would be making up stuff to charge me with) but she said she would do it later. I asked what the charge would be to top off the tank, as it wasn't quite full, and she said $10/gallon! I took the truck and filled it myself at $3/gallon 1 block away. I then returned the truck to her lot but she was busy with other customer so I left the key and got out of there before she could berate me any more. A few days later I checked my credit card bill and sure enough, there was an extra $171.04 charge from her. I checked with Budget corporate and they told me it was because I returned the truck late. I had returned it at 9:45am and it wasn't due until 10:15. He told me that I had returned it at 12:30pm, so she had stalled on the paperwork for almost 3 hours so she could hit me with another day's charge. The corporate person I talked with called her and told me it was a "mistake" on their part and he would reverse the charge. Because of this obnoxious person in Bellevue, I will NEVER rent from Budget Truck Rental again and encourage everyone who reads this to follow suit. And if you're considering using the Bellevue office, be sure you get her to do your truck/car review in your presence, and check-in your vehicle immediately. Get a receipt so know she didn't hit you with any extra charges. And then I still encourage you to watch your credit card bill just to make sure she didn't go back and add something in there. read more

They willfully and knowingly rent dangerous, non-street legal trucks The WORST rental experience I have ever had. Avoid this location and Budget at all costs. You've been warned. Laura and Larry make the perfect one-two punch to cheat you out of your money and treat you with the utmost of disrespect while doing so. I rented a truck and chose this location because, on the website, it allowed after hours drop off. Well, when I got to the location, Laura insisted that they did not, but would allow it if I purchased the full insurance for the truck (the location gets to keep 100% of the insurances they sell, but only a portion of the rental charge). She also said it would cost $25 to do so. Well I checked with Budget and they said the charge was not to exceed $10. I didn't pay either...Nice try Laura. Not today! I refused the first truck because the check engine light was on. I'm not risking a breakdown and all the hassle that comes with it. Well, the 2nd truck wasn't much better but I was stuck with my movers hired and paid for and waiting for me. The rear left tires were bald and the alignment of the truck was s so bad I had to constantly counter-steer the truck to the left just to keep it going straight down the road. The bad alignment make the truck wobble and shake so bad on the freeway that I couldn't even use the right rear mirror because it was shaking so hard I couldn't see anything in it. I called Budget roadside assistance for help and they created a ticket, sent me a text, and nothing. 2 hours later without anybody contacting me to solve the issue they text me that my ticket had been cancelled. When I returned the truck, Larry tried to cheat me out of money for allegedly not filling the tank all the way. I rented it with 3/4 of a tank and made sure to have slightly more than 3/4 in it on return. He tried to claim it was full when I rented it. Well, I showed him the picture that i took before i drove off the lot. When that didnt work, he claimed I didnt fill it up to 3/4. I again called him on his BS and after showing him the pic I took upon return he said, well ok. Nice try, Larry. Not today! I called Budget with my complaints, but they didn't care. If you have a 1.6 star rating after 5 years of reviews and the parent company does nothing to resolve the issue with this location, then they condone it and own it. I, for one, will never again rent a car or a truck from Budget and you shouldn't either if you value your safety and sanity. read more

On March 5, 2021, my car broke down while my spouse was driving it in Bellevue. We decided to have it towed to a mechanic to get it repaired but we had no idea who long it would take. Because we could not do without a car for an unknown period of time, I decided to rent a car. I selected Budget because it was close to where my car broke down. I tried calling the local office but I was transferred because all of the local representatives were busy. I spoke with a customer service representative and explained my situation. I explained that I wanted to rent the cheapest car possible but did not know how long I would need it. I said that I just wanted to start with two days but I was unsure whether I would need it the whole time. The customer service representative provided me with a price of $321.74 from 1 p.m. on Thursday, March 5 to 1 p.m. on Monday, March 8. She mentioned that it was prepaid. I said that's fine so long as I could get a refund if I returned the car early. The representative told me in no uncertain terms I could receive a refund if I returned the vehicle early. She did not go over any terms and conditions related to the rental. I gave her my credit card information and received a receipt via e-mail. The e-mail did not contain any terms or conditions related to refunding the rental price if the vehicle is returned early. I picked up the rental at approximately 1:30 p.m. March 5. Before providing my driver's license and credit card I asked if I would receive a refund if I was able to return the car early. He said I would. I asked what I should do if I needed to keep the car longer and told me I would just need to call and make a new reservation. I signed some paperwork - none of which provided a policy explanation of what went along with "prepaid" reservations. I thanked him and went out to the car. After getting my car to the mechanic, I found out they were able to provide a complementary loaner vehicle. I decided to take advantage of that offer and return the rental car to Budget. At approximately 4:30 p.m. on March 5 - just 4 hours after I picked it up - I returned the vehicle to Budget and left the key with the front desk lobby (as instructed by the sign on the door). On March 6 I called Budget to confirm that they received the key and my early return of the car. The representative who answered confirmed that he received the car. I checked on Tuesday, March 9, to determine whether my refund had been processed and noticed that it hadn't. I again attempted to call the local representative but was transferred to a national line. I inquired of the representative who answered why I had not received a refund for the unused time. He told me that because it was prepaid I could not get a refund. I explained that is not what both of the other representatives had told me and that I certainly would not have rented from them if I had known about this policy. The ability to return the vehicle for a refund was instrumental to my decision to do business with Budget. I asked him to escalate my call to someone who could deal with this situation and he said I would have to wait 24 to 48 hours for a call back. On March 10 I received the attached e-mail from the customer service escalation team, which explained that it would not adjust my billing because the policy is to not refund if the vehicle is returned before the original return date. I believe I am entitled to a refund of $259.65, which is the total amount charged minus the per-day rate for the class of vehicle I rented ($62.09). read more

Do NOT rent a truck from Budget - go to any Uhaul location instead. I had a truck reservation, showed up, and they told me (and multiple other customers) that our trucks were not available. The employee was rude and did not even make an attempt to help me, instead saying I should make sure I call their phone number so THEY don't charge me for a no show. She would not even cancel my reservation. Budget should not overbook trucks for weekends like this - it really screws people over and is the wrong thing to do. I will NEVER rent from them again. To contrast, I went to Uhaul right after and was able to make a reservation for tonight. The employee told me up front there was a chance my truck might not be there, but extended my rental to 24 hours so if it doesn't show up tonight I can rent tomorrow morning. And I didn't even have a reservation ahead of time. That is an appropriate way to treat customers. read more

Terrible company. Accidental booking online for this place, I canceled within seconds of booking, they charge me $50 cancellation fee, customer service would do nothing about it. Complete scam. read more

If you don't expect very much, you will still be disappointed... I rented a moving truck online from this location and when I arrived I was told that this location never had the truck I reserved and my truck was not coming... Some how that wasn't the worst part. The customer service rep that worked there had no remorse for the situation they put me in. No offer to rectify the issue. No explanation on why the issue occurred. read more

There is nothing good to write about this place. The online reservation system quoted me at 26.05 for a one day rental. When I picked up the truck they quoted me at around 50-60. When I finally got my bill settled, my credit card was charged for a total of 117. The Budget staff forced me to get a car insurance on my rental because they were positive that my car insurance wouldn't cover it. They required 6 wheel truck insurance. The truck I rented had 4 wheels. The truck was very dirty. There was stains and general nastiness with the compartment part of the truck. I returned the truck the same day after hours. I got a call 5 days later from the regional office asking why I hadn't return the truck. The staff still hadn't close my rental. I spent three days calling their office and the regional office and no one ever picked up. I asked the corporate office three times to email me the final bill and they still haven't done so. I'm disputing the charge until they give me a receipt. read more

My boyfriend and I rented a moving truck for one day and scheduled the reservation online. I paid ahead for extra mileage as well. Upon arrival at Budget, I walked inside the office and there was no one to be found. I stood inside for almost 15 minutes and then decided to go outside to see if anyone was around. A blonde woman was sitting outside in a chair talking on the phone, and then came inside saying, "Oh I didn't hear you walk in". During our reservation, the associate was telling lewd stories and sharing private details that I didn't think were necessarily appropriate to be talking to a customer about. We dropped the truck off at the end of the day's rental with no issues. I then check my bank account two days later and notice that I've been charged an additional $70 on top of what I prepaid. I called this Budget location several times to find out why but nobody answered the phone. I called the national number and found out that I had been charged for 116 miles (we drove 55). It took talking to several representatives and waiting on hold for quite some time to get anything fixed. I would recommend going with Uhaul. Stay far away from Budget. It's called Budget for a reason. read more

If only they allowed negative stars. This place was awful. First, I've rented cars and trucks before. If you turn down their insurance, this place wants you to fill out a form and call your insurance company for the things you don't know. I have an online-only insurance. The only way they communicate is online. So, I ended up paying the $45 insurance. Next, online Budget said there was a night lock box. So I mentioned that. I was told that yes, I could do that, but I'd be charged an extra $25. WHY? Because THEY have had a problem with people siphoning gas at night. OK. So you're making ME pay for YOUR security issue? And if they close at 6pm and I dropped off at 5:59, you STILL HAVE THE SAME ISSUE! Just on Budget's dime! Next, I missed this by one day, but starting June 1, if you leave your car overnight, they charge you $10. GET REAL FOLKS! I can't drop off YOUR truck because of YOUR security issues. AND! I have to pay a $10 parking fee because of it! This place is just plain awful. read more

The truck should not have been on the road. There were issues with both the front end alignment and transmission. The drivers side door could only be opened from the inside. It clunked down to lower gears, and the steering was really loose. Had we driven the truck on the freeway prior to loading it, we would have returned it. Budget was no help when notified of issues since the car was, in their opinion, "drivable". Rent from anyone else. read more

I used Budget recently for a in-town move and it was...fine. First the good - the truck was in good condition and the per mile rate (with a coupon code) was less than half u-haul. The bad - they forgot the furniture pads I ordered, but refunded me when I notified them. The I'm not sure - when I denied buying insurance they had me fill out a form about my insurance which lead to a long call to my insurance company. I'd rather they'd send that info out to collect ahead of time, but I'm guessing many people just look at the form and buy the insurance (which often isn't needed). In the end my bill had no surprises, so no big deal. read more

The only positive thing that I can remember is that I got a decent price 12' truck. Here are few things that you should know before renting budget at this location. Their computers are messed up, it took them more than an hour to check me in system. Staff is not trained, they don't know what they are doing. Their truck insurance is expensive than Uhaul. Truck was filthy, not serviced, bad condition I was scared that it may break down anytime during my trip. Summary: Don't go there read more

I didn't catch the name of the woman I just spoke to on the phone, but she was quite nasty. I simply called with a question asking if I could leave a Budget truck filled with my belongings overnight in between moving out of Portland, OR and moving in to Bellevue, WA. After all, I do have a 48 hour rental window... What she told me was, 'If it's left on my property, it's mine. What OTHER place would let you park overnight?!' I simply replied with, 'It was just a question. Thank you.' And hung up. I already signed up to do business with this location, so I am not changing my plans now. But I am prepared for the same, if not worse, service when I arrive next week. I'll be sure to update the review accordingly. read more

The customer service here is horrible. I have never been treated so badly by two grown adults. I made a reservation for something they can't "find the keys for". Then they try to charge me more because they can't find the keys. They actually made me cry they were being so rude. DO NOT BOOK HERE. I am a college student trying to do a move to another city completely alone and this is what they do. Horrible service. read more

The woman in charge is very rude. Absolutely no customer service. She definitely has issues. Drove the truck for 39 miles and I spent $20.00 for gas at $2.59/gallon. She showed no interest to finding out why. Kept trying to sell me the insurance. Avoid this location. This is an independently owned location. read more

I want to echo what others have said about this location. They have absolutely horrible customer service. They did not honor our online reservation when we showed up on time to pickup the truck and were not apologetic at all. The manager is very rude. She also straight up lied to our face and said that a particular sized truck was not available even though she offered it to the next customer. read more

Stay on top of it if you're going to use this office for car rental service. They told me on Wednesday they'd pick up my guest on Friday afternoon across the freeway at the Meydenbauer convention center. I called the next day to reconfirm and they said they couldn't do it because they might only have one person at the desk on the busy Friday afternoon and....they weren't obligated to pick up my guest in that case.....So forget it if you need to be guaranteed a pick up service. Though they say they offer the service.....don't count on it and re-confirm, re-confirm, re-confirm. Personally, I'll never use Budget for car rentals again. For truck rentals, yes, but not at this office. BTW, we ended up picking up the car at the Hilton Budget Rent a car, but the computer couldn't handle the Euro to US dollar conversion. Weird. This rental company doesn't have their act together. Maybe you'll have better luck..... I've worked with a different rental car company in Bellevue and had professional service, hard working people, always more than one person at the desk and they keep their word....unlike what I experienced at this Budget office. read more

Reserved a 12 foot truck a week in advance . Showed up at 8 am sat morning and all they had was 18 ft and larger . Heard the gal At front desk say to coworker. Does he (me) know they have no 12 ft trucks . Rude , disrespectful. Stay far away from this place . Went to u haul and local move went smoothly read more

Should've read the reviews. Took a Lyft to pick up my PRE-PAID car at Budget, only to find that Budget had ZERO CARS available.. and zero cars available at nearby Budget locations as well, despite my preexisting, prepaid, confirmed reservation. The kicker? I called twice today to confirm my pick-up time, and no one mentioned being out of cars! So, since I don't have a car for my vacation, and because Budget can't process refunds on-site, I get to dial a 1-800 number to get my money back. But first, I get to pay for another Lyft back to the hotel and also quickly find a different rental car (thank you Enterprise). So, after 15 minutes of bonding time with Budget's suspiciously scripted 1-800 number, I am told I will be refunded my money. But the only compensation Budget can offer for my Lyft rides is a coupon to be used next time I book a rental with them - as if I'd ever use Budget again. ...an update. I, too, thought that should have been the merry end of it. After 12 business days, I STILL HAVE NOT BEEN REFUNDED. I called my new favorite 1-800 number, and after three transfers to different levels of management, I am told that my refund was not actually processed by Budget and that I should now receive my refund "maybe next Monday". It seems an insult to be unable to give Budget zero stars. read more

Rented what was supposed to be a van for two nights (they gave me an SUV instead, which is far less comfortable for the folks riding in the 3rd row seats). I would have otherwise rented from Hertz (better service). Strike 1. Showed up at 3:30pm instead of 5:00pm to pick up the vehicle. They said I had to wait around until 5:00pm if I wanted to be able to return the car as late as 5:00pm (two days later) and just get charged for two days. Otherwise, I'd have to make it back by 3:30pm or get charged a third day. Some flexibility would have been appreciated, but I understand rules are rules. Still, what a waste of time. I would have appreciated a better attitude from the desk agent. Hers was more of a "hey, deal with it." Strike 2. Took the car home only to find the interior was covered in white pet hair. Clearly someone folded down the 3rd row seat, and 2nd row seat, and let a white long hair dog roll around on the carpet like material that lines the back of the seats. I had to spend time and lint roll the back, but still couldn't get everything. Strike 3. When I returned the vehicle, I complained about the pet hair. One agent was very apologetic and said they'd make it right. The kid who went to the car to check it back in, was gone for about 10 minutes and came back. He said he spoke to his manager on the phone (the woman who apparently rented me out the car) and they could refund me 20 bucks. What a joke. I paid over $10 for the stupid lint brush, so really I was only compensated $10. That's not a meaningful amount of money. Honestly, it's not even about the money. The statement that it makes to a paying customer who had a poor experience is again, "hey, deal with it." Strike 4. Avoid this place. read more

Horrible place to rent a car or moving truck. Ran my card twice and didn't bother telling me. I was not fucking happy. Big headache.

So so so slow... I could not believe they had a line out the door and one guy working both the register and the lot. Avoid this place or you'll be here an hour for both pick up and drop off. read more

Just rented an SUV from Budget. I originally rented for 2 weeks, but needed to extend it to 3. The staff was super friendly and helpful. They gave me a new Ford Escape that was loaded and very nice. I had trouble extending the satellite radio for the 3rd week, and so when I returned the car they refunded me the radio charge for all 3 weeks. Would definitely rent again from this location. read more

AWFUL! STAY AWAY! Reserved a 10' truck, had everyone rearrange their schedule to coordinate the move, show up and there's no 10' truck. Their response: "Our systems don't allow us to reserve trucks, it's just a request to let us know you want one. But no worries, we can rent you a much larger truck and charge you extra for the insurance." Of course, that cost is now double what they agreed to. Utterly, totally incompetent - these people are dishonest. Now to write a letter to Budget CEO - I urge everyone who has worked with these scammers to do the same. read more

HORRIBLE experience!!!! They have all the add ons they try to upsell when you come in instead of giving you the information on your original reservation. Would definitely NOT recommend this place if you want a good deal and want to spend less than an hour picking up your rental. Much better experience with Uhaul. read more

Terrible. Reserved a truck online in advance and when I arrived they told me they didn't have it. They were completely unapologetic and acted like this happens all the time. I hate this place . I don't understand how they're still in business they suck. read more

It's unfortunate I have to give one star. After making a reservation online and providing Budget with my credit card number, I arrived to be told simply that their online system deliberately overbooks and that there are no trucks available today. This was at least inconvenient on moving day, but imagine if I'd rented a car as primary transportation? HORRIBLE business practice. Will never (attempt to) rent from Budget again. EDIT: This got even better. Budget had the gall to charge me a no-show fee after being turned away at their counter reservation in hand. read more

Believe the bad reviews, and don't be a fool like me. I thought it can't be that bad, and reserved a 12' box truck because the location was the closest and prices were cheaper. Got to the location. Not only did they not have the truck I reserved, they don't have any trucks. The woman told me they substitute a cargo van, and couldn't have cared less that a van can't carry what a box truck can. Don't repeat my mistake. Don't even think about going to this location. read more

My husband and I moved from Denver to Bellevue recently. The Denver Budget location was SO helpful and nice. They let us load our truck and then come back for the tow dolly. They put the dolly and car on for us. They even gave us a discount simply because it was my husband's birthday. So friendly! When we arrived at the Bellevue location, we didn't expect to have horrible customer service. She was snarky, rude, and didn't help in the least. My husband had pulled in where we couldn't back up with the tow dolly since there were no signs and no room to pull in anywhere else. You would think she would think of this if people return with big hauls. We figured it was ok after realizing we could go through because we were going to drop there tow dolly off first. The lady who runs the location doesn't have any way to lock up the tow dollys and complained that 3-4 a year get stolen (this can be easily fixed if she would actually lock them up). She said if we left the tow dolly here, it might get stolen and it would be on us. She then laughed at where we parked and basically said, "good luck!" She then watched from her window as we had to take the car off, the tow dolly off, back up, and put it all back together again... Worst customer service ever! I'm amazed she gets any business. Nobody came out to help or even bothered to ask if they could be of assistance. Take your business elsewhere! She's horrible to deal with and runs a horrible business. read more